Car Repairs And Tires At 2098 New Castle Ave From Your New Castle Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 2098 New Castle Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2098 New Castle Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #35 Managed by Brian Williams

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine fluid levels, air filters, the battery, and more. Plus, we're devoted to giving you the best service possible, at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (302) 353-4428.

    The Source For Great Offers On Tires.

    Discover Our Range of Auto Repair Services

    With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.1 of 5) - 35 Reviews
    5/ 5stars
    by  
    on March 15, 2018
    Great Service
    5/ 5stars
    by  
    on February 25, 2018
    1/ 5stars
    by  
    on January 17, 2018
    I was charged for "Engine Diagnostic Service- Computerized Engine Analysis" $106 when what they actually did was just manually checking the Main Fuse in the fuse box under the hood. They said it is not covered by the "Electric System test" which they did before that. So a job for 10-12 minutes checking fuse by opening hood-> fuse box and removing two screws and look at the main fuse it was what they claim as Engine Diagnostic Service. Definitely not recommending them to anyone and not returning to them either.
    5/ 5stars
    by  
    on November 16, 2017
    1/ 5stars
    by  
    on October 30, 2017
    Had a power steering problem and had my car towed to this location. They did a diagnostic test to determine it was the power steering shaft. they so called fixed the problem for $949.00. I heard squeaking sounds every time I turn the wheel and other sounds when driving. I work in Abington Pa. so I went and ask them to look at it because something doesn't sound right with the car. They acknowledge that it was a bad steering shaft and made an appointment with them to bring my car back to them. They looked over the car and said it was nothing wrong with the steering shaft and Abington Firestone doesn't know what they are talking about. So I took my car back to Abington Firestone where Jamie who knew what he was talking about fixed the problem and it has now been corrected.
    5/ 5stars
    by  
    on September 14, 2017
    It's good my car is in good hands
    2/ 5stars
    by  
    on September 6, 2017
    I already did the survey and I was waiting for a phone call regarding my experience at Firestone and would like to know how to contact someone about this
    5/ 5stars
    by  
    on September 5, 2017
    I needed a tire ASAP my TPMS light came on....check my tires indeed right rear was losing air pressure.....went to New Castle Firestone they said I needed to wait....but decided to take me early.....they had the right size tire....opened a Firestone Credit Charge Card so I can make payments.....it was a great experience..... 30 minutes I was driving away....all thanks to Firestone.....
    5/ 5stars
    by  
    on November 22, 2016
    I'm completely satisfied at Jersey but in Jersey I was offered 179.9$ for life time alignment where as in Delaware they asked me 210$for the same I was surprised as Delaware should be less than Jersey city isn't it?
    5/ 5stars
    by  
    on September 29, 2016
    This Firestone location has been top rate for me for several years. My adviser (Sean) always makes me feel like his only customer, knows me by name, and remembers pretty much everything about what they've done for me over the years. Tim, the Technician that seems always be working on my vehicles (poor guy) is awesome - he's very good, and VERY honest in what I need and don't need. Many repair places simply want to sell, sell, sell.. this location addresses what's needed - what a concept!
    5/ 5stars
    by  
    on July 4, 2016
    Kat was wonderful! Friendly, attentive, and knowledgable. She'd be a main reason to come back again.
    2/ 5stars
    by  
    on December 8, 2015
    I used them a week ago, they were friendly but they tried to over charge me, I was told by friends to be careful because they over charge. I didn't have them do any work , so get a second opinion.
    5/ 5stars
    by  
    on December 6, 2015
    Prompt an thorough service. Extremely professional staff. Knowledgable
    3/ 5stars
    by  
    on November 15, 2015
    5 days ago I came in to have two rear tires installed and rotated to the front; while removing the front tires to the rear. Is that the two old tires that I drove in with replaced & place them in rear of my sportback wagon. They didn't even do that but they did charge me a disposal fee. When I pulled out of their parking lot from Firestone heading towards the Delaware Memorial Bridge I heard something fall off the back of my car. I tried to stop to see what it was but the highway was too busy! I'm a little disappointed that they didn't follow instructions as I requested. I'm not for sure if they did a front end alignment as I have a lifetime alignment package.
    5/ 5stars
    by  
    on November 1, 2015
    I got my brakes and turn light and oil change done a week ago, and am happy. The store helpfully reminded me that I have a Firestone card, which I had forgotten and seem to have misplaced, and helped me get reactivated. They gave useful and specific advice about issues to be dealt with in future. Very courteous. I hope that their corporate uppers reward them.
    5/ 5stars
    by  
    on October 5, 2015
    So glad that I brought my car to this location, couldn't be happier with the results!
    5/ 5stars
    by  
    on August 15, 2015
    they have taken excellent care of my cars for years. I don't go any where else!
    4/ 5stars
    by  
    on July 27, 2015
    Sales advisor Shawn was really nice and very pleasant to work. He was very knowledgeable and saved me a lot of money and sold me on some very good tires.
    5/ 5stars
    by  
    on May 31, 2015
    This is the only place I go to get my oil changed, they are always friendly and the service is quick, and inexpensive. I just got my AC fixed, and they did a great job. I love this place.
    1/ 5stars
    by  
    on May 28, 2015
    I have been taking my car to this specific Firestone location since I purchased my Toyota Corolla in 2005. Although I have noticed a change in the customer service since the older couple is longer there, I have overlooked it; however, yesterday, I called Shawn to see if there would be time today for me to drop off my vehicle for an oil change and to check a slow leak in a tire. I was told, yes, but they had to close by 4:00 due to a meeting. No problem, I asked if I needed an appointment and was told NO, just drop it off in the morning and it would definitely be ready by 4:00. This morning at 8:00 a.m. I drove to Firestone, told the attendant at the desk, Shawn (I believe) I was dropping off my car for an oil change and was abruptly asked if I had an appointment, to which I answered NO, I was told yesterday to just drop it off. The answer I got...."well that's before everyone else dropped theirs off." No apology, no offer to make another appointment, nothing. I picked up my key, said thanks and walked out. Nice! I will now find a new location for my service after being a loyal customer of Firestone, for 10 years! (Check your service records). I work at right across the street and I believe there are numerous co-workers of mine who also get their vehicles serviced at your location as well. I hope you don't treat them in this manner.
    5/ 5stars
    by  
    on May 26, 2015
    Set an appointment several days prior, arrived Monday am a little late and the service writer was very courteous and took the truck in. No issues this location is great
    5/ 5stars
    by  
    on May 20, 2015
    This location is awesome! they are compassionate and sensitive to my handicap. They know me and they do excellante work!
    5/ 5stars
    by  
    on April 23, 2015
    I had a Wonderful Experience! The team was excellent and the Customer Service was superb. A first-rate bunch of guys. Thanks for all the help, it was very much appreciated.
    5/ 5stars
    by  
    on February 27, 2015
    I have been a loyal Firestone Customer for a number of years, and Firestone has been there for me with excellent Service. The Service Manager, Brett Lax, I can not say enough about his professional and personal service.
    5/ 5stars
    by  
    on February 26, 2015
    I go to New Castle Firestone for all my automotive needs. Brett and his staff are knowledgeable, friendly a know their business very well. Nothing is ever a problem for them. Great team!!!
    1/ 5stars
    by  
    on February 5, 2015
    Not sure how company can be in business for many years but can't do a proper work on my car.
    5/ 5stars
    by  
    on February 3, 2015
    Responsive...my "low tire" indicator was on, and they checked my tires and added air with a minimum of fuss. Impressive service. Thank you.
    5/ 5stars
    by  
    on February 2, 2015
    I came in for an oil change and the representative was very nice and polite and it did not take that long for m oil change.
    4/ 5stars
    by  
    on January 30, 2015
    I use Firestone b/c they're national & Guarantee work.
    5/ 5stars
    by  
    on January 26, 2015
    Managements integrity was beyond reproach by my standards
    5/ 5stars
    by  
    on January 26, 2015
    I don't take my cars anywhere else for service. Your workers are always friendly, welcoming and knowledgeable!
    4/ 5stars
    by  
    on January 25, 2015
    The service was quick and call quality products installed. Very happy with the end result.
    5/ 5stars
    by  
    on January 23, 2015
    I am always greeted with a smile and feel welcome! I trust them and have never felt that because I am a woman I am being taken advantage of...if I don't understand they always take the time to explain to me what is wrong, what is needed, why I need it, and if I can wait to have it done then they tell me. I Love the Firstone guys on New Castle Avenue site. Also, I am speaking for 3 other car owners in my household. Thank you!
    5/ 5stars
    by  
    on January 23, 2015
    I have not been to Firestone New Castle in some months but ironically am planning a visit tomorrow. When unable to visit this location I have visited the Concord Pike location. I have never recieved anything less than outstanding service with any Firestone! I have always been satisfied to date!!
    1/ 5stars
    by  
    on January 22, 2015
    Driver side front window wasn't closing. They charge me for diagnostic around $60 and told me I need a new motor. It will cost more than $300 that I couldn't afford at that time. So asked them to hold services. My friend look at the car later and said one wire came undone. That's it and he is not a mechanic. At this point I am not even sure if mechanic at the shop even look at my car.

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