Car Tires And Services At 625 S Bay Rd: Firestone Complete Auto Care In Dover

Welcome to Firestone Complete Auto Care at 625 S Bay Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

625 S Bay Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #13994 Managed by Ty Curro

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check lights, steering, hoses, and more. Plus, we're dedicated to offering the most consistent service on the market, all at reasonable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (302) 526-1558.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.7 of 5) - 54 Reviews
2/ 5stars
on October 3, 2018
I HAVE HAD MY VEHICLE SERVICED MULTIPLE TIMES WITH FIRESTONE AND USUALLY HAVE HAD GOOD SERVICE. HOWEVER, THIS LAST TIME, HAVEING ONLY AN OIL CHANGE DONE. THE TECHNICIAN WAS EITHER TOO BUSY, AND DID NOT PAY ATTENTION TO PUTTING THE ENGINE COVER BACK ON PROPERLY ON MY VEHICLE. THIS I DID NOT REALIZE UNTIL I HAD DRIVEN 15 MILE HOME. ALSO THEY DID NOT TOP OF SOME OF THE FLUIDS AND I HAD ASKED ABOUT THAT AFTER I HAD PAID THE BILL . I WAS TOLD THAT IT WAS DONE, AS IT IS INCLUDED IN THE SERVICE. SOMEONE DROPPED THE BALL ON ALL THIS. APPARENTLY NO QUALITY CONTROL IS PREFORMED AFTER YOUR VEHICLE IS SERVICED. NOT TOO HAPPY ABOUT THIS EXPERIENCE.
5/ 5stars
by  
on September 16, 2018
Everybody provides great information. Gary is the best person to speak with too. Definitely will continue to frequent here.
4/ 5stars
by  
on September 10, 2018
My experience here has been great except this past weekend. I scheduled an appointment, dropped off my car the night before and it was not ready until 6 hours after my appointment. I was then told that appointments on line are not true appointments. So be cautious when making an appointment online. Other than that, the service is good.
5/ 5stars
by  
on September 10, 2018
Staff is courteous and very knowledgeable. They are helpful without being pushy. I never feel like they are trying to sell me something I don’t need. I have never had a bad experience there. To the contrary, people couldn’t be more helpful. Their service along with great care of my vehicle is much appreciated.
5/ 5stars
by  
on August 13, 2018
5/ 5stars
by  
on August 2, 2018
Adam is GREAT! I walked in at 7 am in the morning, no appointment. He got a technician for me right away - I walked out in 20 minutes with a new tire. This is why I trust Firestone with all of my car needs; they keep my car healthy!
5/ 5stars
by  
on June 10, 2018
The service at Firestone was outstanding! Customer Service & the Technician who worked on my Town & Country were excellent - and very quick. They had my vehicle taken care of and me checked out within 45 minutes. They did a tire rotation and front end alignment. :-) Again, outstanding!
5/ 5stars
by  
on April 16, 2018
Fast and great
5/ 5stars
by  
on April 15, 2018
Firestone team members were very pleasant over the phone and in the store. I brought in my vehicle to have new tires balanced, installed, and aligned. During the process I was advised of any issues, which were front brake pads and tire misalignment. The team quickly fixed those issues and had the vehicle ready in a timely manner. When I picked up the car, it was as clean it was when I had dropped it off - minus the lubricant used to install the new tires. I will continue to patronize this location; they did a great job.
5/ 5stars
by  
on January 11, 2018
Everyone is cordial and exceptionally courteous.
5/ 5stars
by  
on October 19, 2017
5/ 5stars
by  
on October 18, 2017
Terrific business to have your car serviced. Made appointment online on Sunday evening and got a phone call early Monday morning confirming the time. About as soon as I arrived at store, the sales clerk took my information and a mechanic went to the car right away to begin work. All service was completed so fast - I could hardly believe it was done. My thanks to the whole Firestone Car Care Service staff. Great Job!
5/ 5stars
on October 7, 2017
5/ 5stars
by  
on September 21, 2017
5/ 5stars
by  
on August 28, 2017
Awesome. Made appt online on Sunday morning. Was in and out in less than 30 mins for an oil change. Thanks guys!
5/ 5stars
by  
on August 27, 2017
Great service. On time. With a smile!
5/ 5stars
by  
on June 30, 2017
I was very satisfied with my overall experience at firestone of Dover. They are my new go to guys.
4/ 5stars
by  
on January 31, 2017
I went here after the TOTAL disaster I had at the Milford location. I was treated fairly, and things were checked out, bleeding the brake fluid and trying a better brake pad, also checked the rotors I had installed, BUT I still get a jerking sensation when I first start driving, and use the brake at less than 30 miles per hour !! So I have to go back for a THIRD time to see what's causing this to happen !
5/ 5stars
by  
on July 29, 2016
Great people there. Technicians really know their stuff.
5/ 5stars
by  
on May 29, 2016
4/ 5stars
by  
on May 29, 2016
I've taken my car and van here as well as a friend has also and every time it has been a very good experience. It seems a little pricey for some of the services but they always let me know what's going with my vehicle and the work performed is done correctly so that is a relief to me. Trustworthiness is seldom found in car repair establishments anymore, especially if your a woman!
5/ 5stars
by  
on May 22, 2016
Adam and his team were great! Adam fit me in same day and his team worked on my issue immediately. They are always professional.
2/ 5stars
by  
on April 13, 2016
Firestone takes to long to service a car. Most of the time they want you to leave the car over night just to fix a leaky tire. Every other place I go to does it within an hour or 2. Will never buy tires there again and I will not recommend anyone to go there.
5/ 5stars
by  
on March 24, 2016
The technician (24) Julius was very professional he explained and showed the problem areas to me, informed me why the engine tests were necessary.
5/ 5stars
by  
on November 28, 2015
Recently used them, they had the tires for my vehicle in stock. They also let me wait for it to be completed, keeping me updated on its progress. Thx again
5/ 5stars
by  
on November 16, 2015
Brought my car in to have the brakes checked on a Sunday afternoon and they told me they would stay until the job was done even though they closed at 5pm!! Went over and above!
5/ 5stars
by  
on November 12, 2015
The wait time was short, the tech was polite and very accommodating. The service to my vehicle was helpful.
5/ 5stars
by  
on October 17, 2015
Took my car there for brakes. They did an overall inspection and found a few things that needed to be done, as well. I had an approx. price in mind for what the brakes would run, but the whole bill, even with the additional work, came to just under what I originally thought it would cost. What a nice surprise!
5/ 5stars
by  
on October 4, 2015
I love my new tires!!! Nice quiet, comfortable and smooth ride!!!
5/ 5stars
by  
on September 13, 2015
I have been going to Firestone for years for my tires and have been very happy with there service. I do all my mechanical work myself and have been impressed with the knowledge and honesty unlike other shops that tell you you need this and that but really don't, all of there recommend suggestions have been spot on when I check it out myself. I tried to save a couple of dollars one time and went to another shop and truly regretted it, there knowledge was poor and misdiagnosed the problem I had so l went back to Firestone for a second opinion and they had told me the real problem and was much less severe than the previous shop told me so I will not make that mistake again . Thank you Firestone,
5/ 5stars
by  
on August 2, 2015
I have been taking my vehicles to Dover Firestone since 2004......every 5000 miles...... I have no complaints ...... Gary Anthony, Marge, Brian, Adam, and now Joe..... Great service!!!! As well as the crew in the shop!!
2/ 5stars
by  
on July 13, 2015
I took my vehicle to get a basic oil change and a few days later my car was running real rough. I never thought to look under the hood but on the third day I kept smelling a foul smell and I looked under the hood to see that the oil cap was off. There was oil all over my engine and all on the top of my hood. I immediately called Firestone and told them what happened. I was not in town where I got the oil changed so I had to go the closest Firestone which was in Maryland. Overall they did clean the oil off my engine and they had to replace the shield under my hood which had to be ordered. I was happy that they were cooperative because this was their mistake and they fixed it.
5/ 5stars
by  
on May 29, 2015
As a single woman, it' s critical that I find people I trust to work on my car.....Firestone of Dover is trustworthy!
5/ 5stars
by  
on March 18, 2015
I always get my oil changes and tire care here, but they do a great job with other services as well! I have never been disappointed in the 7 years I have been bringing my cars here for service.
5/ 5stars
by  
on March 17, 2015
I purchased a set of winter snow tires and am very happy with price and installation experience.
5/ 5stars
by  
on March 15, 2015
Gary the store manager is just great. He fully explanes all aspects of a repair or service prior to the work. I've never been dissatisfied or dissapointed. My kids also bring there cars there for the same reason. Thanks
4/ 5stars
by  
on February 27, 2015
I went to Firestone due to a flat that needed a new tire. Due to it being more then 2/32 of an inch off from a new tire, I had to get all 4 replaced due to having AWD. They only road-hazard the one tire so all the others were at full cost which I think is kind of bad since one tire going bad technically makes all 4 useless which I argued but did not win.
5/ 5stars
by  
on February 26, 2015
Our entire household uses Firestone. They are always honest, friendly, and provide great service.
5/ 5stars
by  
on February 26, 2015
Service at the Dover, Delaware shop on 625 Bay Road is always top-notch. Gary Anthony is a superb manager and always provides great service. The mechanics are 100 percent top-notch professionals who take pride in their work. I have all of my vehicles serviced at this location for the past 14 years and always recommend this service location to friends.
5/ 5stars
by  
on February 26, 2015
Oil change and maintenance done as promised. Done right and done on time.
5/ 5stars
by  
on February 17, 2015
never a problem and great service at the blue hen Dover store
5/ 5stars
by  
on February 11, 2015
I brought a new car and taken it to the dealer for up keep and they charged me through the roof. Felt like I was paying a second car payment. I decided to take it to Firestone and they handle my car with great care and respect. The help keep me safe on the road.
4/ 5stars
by  
on February 4, 2015
Great service, love the coupons, just wish you spelled my name correctly.......... ps It's Margie, not Marjie!
5/ 5stars
by  
on February 4, 2015
I use them for all my auto care. I believe I always get fair, honest service from Firestone. I don't feel like I'm being taken advantage of at all. I have used them to service both my Jeeps since they went off warranty both have over 100,000 miles and drive great! I always recommend them.
5/ 5stars
by  
on February 3, 2015
I always feel like family when I go in Firestone, they suggest things I need that I didn't know I did and they don't pressure me into buying anything
5/ 5stars
by  
on January 30, 2015
Went in for Oil Change & tire rotation. A nail was discovered in one of my tires. I was completely unaware of its existence. I'm very glad the mechanic was alert and interested in my well-being. Also, the front desk staff are always friendly and helpful.
5/ 5stars
by  
on January 26, 2015
The Firestone team here in Dover Delaware is top notch. Excellent customer service and professionals in the garage.
5/ 5stars
by  
on January 25, 2015
They were kind of busy when I was there. I asked them if it were possible to complete my work by noon. Which I thought at the time might be difficult. There were fantastic completed by 11:45. This was really appreciated.
5/ 5stars
by  
on January 24, 2015
Our family has been going to Firestone for years. When we have had sudden emergencies they have been there for us. We always use them for our regular maintenance. Wouldn't think of going anywhere else. I trust them.
5/ 5stars
by  
on January 23, 2015
I needed someone to check my tires because the light was on and a new mechanic I hadn't met before but who was like everyone else at Firestone. He couldn't do enough to help with a smile on his face. Thank you Firestone.
4/ 5stars
by  
on January 23, 2015
no problems .........................................
5/ 5stars
by  
on January 23, 2015
Every time I have gone in for service they have been courteous and knowledgeable about my vehicles. They have done the work in a timely manner. I would recommended them to my family and friends.
5/ 5stars
by  
on January 23, 2015
air and brakes work fine. a/c system was completely replaced and it works fine.calipers and brake lines work. fine. tires on truck ride well. very good service.
5/ 5stars
by  
on January 23, 2015
I have been using the Firestone store in Dover, DE for several years. I have always found front office employees to be helpful and friendly. I am happy with the service the I have received and I have never felt pressure to be upsold. My vehicles have always been ready on or before the promised time.

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