Firestone Complete Auto Care: Your Source For Tires And Repairs At 1195 Tolland Tpke In Manchester

Come in to your nearest Firestone Complete Auto Care at 1195 Tolland Tpke for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1195 Tolland Tpke
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #11967 Managed by Thomas Martin

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, wipers, belts, and more. Additionally, our team believes in delivering the best quality service possible, at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.1 of 5) - 55 Reviews
5/ 5stars
by  
on February 19, 2019
Quality work/respectful salesman
1/ 5stars
by  
on January 19, 2019
I dropped my 2008 Honda CR-V for wheel balance, and the customer service representative didn’t do to. He was very rude.
2/ 5stars
by  
on December 8, 2018
My visit to the store was for flat tire. As soon as I enter into the store assiocate responded as it will take atleast 2hrs to look into my issue and made me convince to apply Firestone card to save the flat tire expenses. Once applied they started looking into my flat tire issue immediately and ended up saying tire cannot be fixed and I have to purchase a new tire with no other option. I felt like they care only for the money not the customer. They didn't explained me about the tire issue as they did for their store card. I have no other choice left other than purchasing new tire for $76 dollars.
Responded on December 9, 2018
Veera, we are very sorry to hear that you had a negative experience and we would be happy to ensure that your concerns are addressed. Please send us an email at socialcare@bfrc.com and provide us with any related invoice numbers, the link to this review, the best contact information, and any other details pertaining to your visit. We appreciate your business at Firestone, and we look forward to hearing from you. ^Stefanie
Firestone Complete Auto Care - Manchester Management
1/ 5stars
by  
on November 12, 2018
Horrible experience. Terrible customer service. Never go here.
Responded on December 28, 2018
Thank you for contacting Firestone. We would like to know more about your experience at our Manchester location. If you could email us at socialcare@bfrc.com with your contact information, invoice number (if available), a link to this review, and any further details you would like to add, we will escalate your concerns to our upper management team. We look forward to assisting you. ^Miguel
Firestone Complete Auto Care - Manchester Management
5/ 5stars
by  
on October 18, 2018
I have always been satisfied with the service at this store. The customer service has always been outstanding, they have always took the time to explain what was needed and the cost for that service.
1/ 5stars
by  
on August 30, 2018
Sales associate rude and condescending. They do not care about customer.
5/ 5stars
by  
on April 22, 2018
5/ 5stars
by  
on February 10, 2018
It was 5:4pm and I was having extreme grinding and tire swaying in my back tire. We were an hour and a half from home. We tried going to Sears to see if they could help us because it was an emergency. They were rude to us and denied even looking at the car. We called Firestone. We were told they could look at it for us. When they looked at it, the tire was jiggling so bad that they said it was one of the worst they have seen. When they took the tire off, they found out the ball baring was so busted there were pieces of it that fell right out and grinded into the shoe. They immediately told us the options then went right to work even though it was after closing time. We are so greatful for their compassion and willingness to stay late to get us home safe!
5/ 5stars
by  
on January 24, 2018
Great service! Have purchased tires and had some mechanical work done in the past. Recently had a tire repaired... ready in an hour and no charge! Keep up the great customer service... and Thank You again!
5/ 5stars
by  
on September 14, 2017
I recently visited the Manchester, CT Firestone location to have my tires aligned. I just wanted to say that I was extremely satisfied with my service and thankful in particular for an employee named Tom. I had previously scheduled an appointment at another car repair chain and when I showed up for that appointment early that morning, they apparently "had no record of my appointment" and could not get me in. Since it was my only day off, I needed to take advantage of my time and get this done. I then frantically called other places to see if they could accommodate me. I spoke with Tom and he was extremely understanding and told me to come on down. He had my Jeep in the shop within minutes and I only spent a short period of time waiting. I was very appreciative and on my way much happier than I had been earlier in the day. Thank you Tom!
1/ 5stars
by  
on March 9, 2017
Dented the hood of my car. Also tried to over charge me for a oil change.
5/ 5stars
by  
on February 19, 2017
Had a great experience with the 1st car 6 weeks ago then sent my daughter there and she had a great experience so after buying an SUV I went straight back to Firestone for 4 tires that weren't off-road tires. Very happy, would recommend them highly.
5/ 5stars
by  
on December 5, 2016
The whole experience was fantastic. The trust and respect I have for this team is great. The three men that stand out are Phil, Frank, and Tom. The technician was also thorough and did a great job. This is the only auto service I trust.
1/ 5stars
by  
on August 19, 2016
Terrible
5/ 5stars
on July 17, 2016
5/ 5stars
by  
on June 27, 2016
When my dealership told me I would need to get new front wheel bearings on my front tires, and the cost would be $1800, I called Firestone. They had serviced my former car and had always been reliable. The estimate over the phone was a third the price of the dealer's. A quick inspection confirmed the issue. The salesman was considerate of my time, kept me up to date on my car throughout. The work was done within the timeframe and at a cost which I could afford. Now my tires don't make a horrible wracket when I drive, and it is safe, too!
1/ 5stars
by  
on June 7, 2016
Don't go there, EVER! Let me without a working spare tire. Got stranded and they would not help me.
4/ 5stars
by  
on May 13, 2016
The employees at the front desk were very responsive and had answered all my questions. I was a little unhappy cause I believe I lost out on some discounts offered as a reason of me splitting the service into 2 seperate sessions. However I was very satisfied with the customer service from the front desk.
5/ 5stars
by  
on May 3, 2016
Excellent service and knowledgeable staff all around. Will definitely bring my car back in the future. This was my second visit for separate reasons. Both experiences were absolutely positive, reasonable and friendly. Thanks!!
5/ 5stars
by  
on December 24, 2015
they mounted my tire rack tires, and performed a wheel alignment. they were very thorough, and brought me out to show issues with rust i had on the car. very professional and courteous service.
5/ 5stars
by  
on December 14, 2015
My car window regulator broke on the Sunday & they went way out of their way to find the replacement & fix my car.
5/ 5stars
by  
on December 13, 2015
Had a bubble in my tire. Nooo one had my tire in stock. These guys hooked me up and got me a lifetime alignment and made it affordable for me to do both front tires. Pretty satisfied they did it same day on a sunday.
4/ 5stars
by  
on December 12, 2015
The attention that I got was excellent. They took me in right away, showing me an special interest in my car's needs.
5/ 5stars
by  
on November 14, 2015
Personable management and staff, and very thorough job for major car repair. Bent over backwards to make sure brakes, suspension, and belts were all taken care of before the end of the business day.
5/ 5stars
by  
on November 13, 2015
Completed relay j 3rd in half the time expected. Very greatful.
5/ 5stars
by  
on November 5, 2015
Had emission testing done. It was done promptly and completely.
5/ 5stars
by  
on October 17, 2015
I used them for many services and they are courteous and punctual.
5/ 5stars
by  
on October 11, 2015
They did a great service and provided all information I requested.
5/ 5stars
by  
on October 3, 2015
Very friendly and professional. I rushed there 5 minstrel before closing yet they accommodated my request.
5/ 5stars
by  
on September 18, 2015
I noticed a sign on the building saying that they do emissions control for the State of Connecticut. Just so happened that I was late for my inspection by a month and needed to get it done. They took me right away, performed the check, and I was on may way. Thanks!
5/ 5stars
by  
on September 15, 2015
They fixed my break. It was very easy to get appointment. I was very pleased with the service.
5/ 5stars
by  
on September 14, 2015
I came in a week ago for an oil change and alignment. They told me it was probably a balance problem, and not the alignment. I listened to them, got the balance, and was very satisfied with the result. On a whim I asked for a quote on snow tires. After seeing the price, i walked out with four new snows.
5/ 5stars
by  
on September 9, 2015
I've had my emissions tests done here for a number of years and they are always friendly, efficient and quick. I have a Honda and have never had emissions trouble, so I don't know how they handle problem cases, but my experience has been great and I plan to keep using them.
5/ 5stars
by  
on September 9, 2015
went for car inspection. no appt. they where fast and I was out of there in no .time at all
3/ 5stars
by  
on September 6, 2015
Great service, the staff was friendly and coupons were available to use.
2/ 5stars
by  
on August 6, 2015
I went for brake servicing couple weeks ago. They did that service properly but they mentioned that there was a licking in the rack and pinion which might cost $1100 to fix. That moisture actually was from air condition. I never expect this type of casual service from Firestone.
5/ 5stars
by  
on August 6, 2015
Showed defects prior to fixing. Car is now running smooth & cold. Excellent job Firestone.
1/ 5stars
by  
on July 1, 2015
I really don't like being told that I need four new tires when I don't....
1/ 5stars
by  
on June 22, 2015
I called Firestone complete tires to ask for an accurate quote on receiving four new tires. I was told $550 would be the complete cost however the cost of jumped up two hundred dollars - you added a number of fees including taxes and labor which brought it up to $750 - a most inaccurate level of service!! I am most dissatisfied that I could not have been given an accurate out of door quote. The organization will not receive my business again.
4/ 5stars
by  
on June 11, 2015
Felt safe and confident on the road after my car was serviced
5/ 5stars
by  
on May 29, 2015
Tool care immediately. Nice Customer service. Thanks.
5/ 5stars
by  
on May 29, 2015
I had the best service at Firestone in Manchester! I highly recommend this location. Phil, the Assistant Service Manager, was awesome!
3/ 5stars
by  
on May 23, 2015
Did a great job with addressing some concerns I had on handling my vehicle. The front desk was polite and made sure things went smoothly. Only opportunity for improvement is placing car seat & fender covers down prior to servicing a vehicle. The mechanics are often pretty dirty & operate in close quarters which is understandable but this could lead to expense cleaning or body repair.
5/ 5stars
by  
on May 20, 2015
We have been going here for emissions testing for several years. Service is always polite, prompt and professional, as our consistent attendance indicates.
5/ 5stars
by  
on May 16, 2015
Had my car emission done about a week ago. The staff was friendly and the service was fast.
5/ 5stars
by  
on May 5, 2015
Had repairs done to my vehicle as well as new tires,staff was very helpful and was was reasonably priced..
5/ 5stars
by  
on April 21, 2015
The staff at Manchester Firestone is outstanding. Phil Busque went above and beyond to get my car fixed as soon as possible. He kept in contact with me continually informing me of what needed to be done. We needed a new computer and coils for my Ford escape, and Phil had to call a Ford dealer to get another key in order for the new computer to be programed. He came with me to get a loan a car so that I could get to work that day. We would definitely recommend this Firestone shop and if needed, go back there again. I felt very comfortable and trusted the staff completely. Thank you so much for helping with my car. Marcia Cattanach
5/ 5stars
by  
on March 14, 2015
Fire stone is offering excellent quality service which was amazing.
5/ 5stars
by  
on February 3, 2015
Low on cash, was able to open up credit account with Firestone.
4/ 5stars
by  
on February 2, 2015
When I contacted Firestone, I was able to get in there very promptly - they got me in the same day to have work done on the rack & pinion steering. The work on that was done well and I got the truck back by day's end. The only issue that I would add is that I have seen no improvement with the wipers that were installed - so that is essentially a waste of money.
5/ 5stars
by  
on February 2, 2015
I travel for a living and need an oil change monthly. They always get me in in a timely manner and get me out quickly.
5/ 5stars
by  
on January 30, 2015
I was given complete breakdown of recommended service.
5/ 5stars
by  
on January 26, 2015
Have bought several sets of tires here. Friendly people, great service, and fair price!
1/ 5stars
by  
on January 25, 2015
Don't ever go firestone. They used to tell one quotation before and finally our bill will get more. their will not give the right estimation, final bill be too far than expected. I got two times experience on this firestone.
4/ 5stars
by  
on January 23, 2015
Every 6 months I have both my cars tires changed over to the next season's tires. I also have them maintain the correct front-end alignments and they do inspections of the wear and tear under the car. Their courteous service and promptness to my needs have always been great and that keeps me coming back.

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