5/ 5stars
by Cathy R
on January 22, 2019
I had to bring my car in unexpectedly as my car was overheating. They couldn’t have been more accommodating and understanding. Bob was very forthcoming with how long I would have to wait as I had my children with me. He was very accurate with the times and kept me in the loop with everything. Very happy with my overall experience.
5/ 5stars
by Emily D
on July 3, 2018
I came in for new tires, I was in and out in a little less than an hour. Staff was on top of everything, friendly, accommodating, and they did an excellent job. I would definitely come back.
3/ 5stars
by Albert P
on June 4, 2018
I bought new tires and noticed there was a vibration, like getting a massage in my hands and feet when the car got to highway speed. I took it back and was told there was nothing wrong and they would check the tires. When I left, the vibration was gone. Whatever it was, they fixed it and did not admit there was anything wrong in the first place. I question their honesty in trying to cover up a screwup in the shop. This in addition to their wanting to sell me additional services I did not need leads me to thing twice before recommending them to anyone else.
5/ 5stars
by Mohamed
on March 20, 2018
5/ 5stars
by Deborah
on March 5, 2018
5/ 5stars
by mark g
on February 13, 2018
5/ 5stars
by Aninka L
on November 18, 2017
This week I had a major overhaul done on a 2000 Dodge Intrepid which had to be brought up to my high expectations of a great-running car, even though it is almost 18 years old. Your mechanics Dave and Isaac exceeded my expectations and deserve a lot of credit for finding and resolving all of its old-age problems and also getting rid of all of its noises. I feel that the car is now much safer to drive. Also, whenever I've had a problem/flat tire/dead battery in the past, I ALWAYS had it towed to this Firestone location rather than the dealer because I was confident the mechanics there knew what they were doing. I've never been disappointed.
5/ 5stars
by Mike
on November 12, 2017
We came in from out of town to have our car serviced at Firestone and Brian and Anthony went above and beyond to complete work on our vehicle. Brian is man with integrity. It was a pleasure to work with a professional.
5/ 5stars
by Elizabeth R
on October 23, 2017
Made sure the tires where in stock since I order them online before bring the car to get serviced
5/ 5stars
by Jeffrey D
on June 8, 2017
Always provides top notch service. Great customer service and pricing.
5/ 5stars
by Ana
on May 7, 2017
I usually take my Honda accord to the dealer , if there any problem , but on Sunday the tire pressure light came on, so I took the car to Firestone in Fairfield. And this is what I have to say about them: Professionals, they took care of the problem , I did not wait long , the price was right. They had a smile on there face. Thumbs up!!! Thank u! I was pleased, Ana
5/ 5stars
by tony
on May 6, 2017
Jordan was very courteous and helpful to myself and to other customers who came in while I was there. Because of him I would be a return customer and would recommend Firestone to my friends.
5/ 5stars
by Hepsie
on March 30, 2017
Recent and first visit was fantastic
5/ 5stars
by Karen C
on February 5, 2017
Dave, Brian, mechanic that worked on my car, was extraordinary. They were angels in disguise. They were professional, went beyond what they had to do, and made my car safe to drive home. Truly great men.
5/ 5stars
by Rolando P
on January 7, 2017
Thank you for helping me out with my cars
1/ 5stars
by Wilson
on January 1, 2017
On 12/28/2016 my daughter took her car to your garage at 750 Kings Hwy, in Fairfield, Connecticut. She was there to have a simple “slow leak” fixed for one of her tires, one that was sold and mounted at the same location. Without her permission or consent they decided to do something called a “Courtesy Check”. The idiot who worked on the car decided there was no oil in the car which is totally impossible since this is checked regularly by me and the car owner and has no leaks. He also went ahead and added too much oil without permission or consent. I became immediately concerned when I heard this and went to check the car for myself. The oil level was 1.5 inches above the full line after you garage added too much oil. I had to have the car towed to my garage and have the excess oil drained. The mechanic measured the amount of oil that was removed and it was more than 6.5 quarts. This car only holds 4.4 quarts, so your mechanic added more than 2 quarts that was not required or authorized. I will continue to monitor the car for possible engine damage cause by your company’s careless actions. The “Service Advisor” for this screw up was “05 Brian” and the so called “Technician” was “23 Michael” according to the receipt. If you have any questions about this deplorable service result you can contact me by Email or phone.
1/ 5stars
by Pavel R
on December 5, 2016
I cannot forget the terrible service I received on November 26. When I came into the store, they told me that it would be a long wait: one and a half hours or two. I was okay with that. I came back in an hour and half and waited for another three and half hours. The people that were before me in line were nowhere to be seen, meaning that they were already serviced, leaving me to wait a whole three hours. The workers in this store changed the car tire to a totally different type. All I needed was to fix one tire, but I waited six hours. I have never seen this long of a wait before, it is completely unacceptable, and I want you to know that you have lost a customer. Everyone we know will be sure to know about your terrible service.
5/ 5stars
by Michael A
on December 4, 2016
Fast service with competitive pricing. Knowledgable and friendly staff.
5/ 5stars
by Dave_St.G
on October 24, 2016
Quality service, good turn around time and knowledge managers and technicians...
4/ 5stars
by Zaid
on July 2, 2016
Everything done well save time and money on my oilchange tire and wheelaleinmant service done within two hr or less no appointment needed!!
5/ 5stars
by todd m
on June 27, 2016
the staff was great, they accommodated my needs late on sunday night and they fixed the problem faster than it took to finish the paper work. the great thing was they were extremely busy and took me in 15 minutes before closing. the person at the counter was excellent and the technician was fast and did a great job.
5/ 5stars
by Nelda
on May 7, 2016
I have been here several times, but the service here today has really exceeded my expectations. I am a completely satisfied and will do all of my automotive services at this location. Patrick T. the service advisor greeted me and was very professional. Patrick T. was very thorough and helped me get my car back on the road in a reasonable time frame. Ryan called me to let me know the updates on when my car would be ready and the mechanic Chris got the job done. I will definitely tell my family and friends about Firestone Complete Auto Care in Fairfield. Thank You
5/ 5stars
by Cdffld
on December 23, 2015
I was able to make an appointment online, the guys in the shop were nice and professional and they treated me well. Thank guys!
4/ 5stars
by Ceci21
on December 3, 2015
Excellent service, I used a week ago, professional and quick service
5/ 5stars
by Romrom
on November 26, 2015
Great service. Exceeded my expectations. Will return again.
3/ 5stars
by MelissaJ
on November 24, 2015
I loved my experience but I was really unhappy to get a coupon via email just a day later that would have saved me a ton.
4/ 5stars
by Patrick S
on November 22, 2015
All in all, it's a good place to keep your car in the best possible condition (especially if the dealerships are too far away from your home)
5/ 5stars
by MDLO87
on October 15, 2015
I went to this store and can honestly say, I looked forward to spending money. The Sales and Service department did everything and more to make my wait and purchase enjoyable as well as taught me new things about my purchase. I highly recommend this store. I drove from Southington to just deal with this store and will do it again!!! Thanks Fairfield Firestone!!!
5/ 5stars
by vietmedic70
on October 3, 2015
A regular customer for routine maintenance and occasional needed replacement parts. They have always explained all services and parts needed (including prices), before starting repairs! Easy to talk to.
3/ 5stars
by cigsurg
on September 16, 2015
I used them last week for an oil change. That was fine. They did try to sell me new front tires which I did not need. I guess all service centers try to do this. The consumer just has to beware
5/ 5stars
by Hondas A
on September 14, 2015
Second visit to this location. Feel comfortable leaving my vehicle in the care of this location, and very impressed with the patient, trustworthy customer service. Will definitly go back for third.
5/ 5stars
by embella23
on September 14, 2015
2nd time I used this service center ..excellent service
5/ 5stars
by Angelica
on August 9, 2015
I just recently relocated to Fairfield, Ct from the west coast. Being on my own, the transition has been difficult and very expensive. This has left me with little funds after moving and unprepared for any other expense. Beginning of June, I discovered one of my tires had a slow leak and I was filling it up with air weekly, hoping it would last. I finally stopped into Firestone to see if they could fix the leak permanently, and after inspection, I found out that all my tires were in bad condition and really needed to be replaced immediately for my own safety! I explained my current financial situation to the Manager, and told him I barely had enough to pay my rent, and finding a good job had been impossible. That it would take many months for me to Save for proper tires. He told me that he understood and wanted to help me out. So, he gave me options on prices for inexpensive but suitable tires that would last me awhile. So, thanks to Robert DiMauro, Manager in Fairfield, I have a set of new tries on my car, stayed within my small budget and I can now drive safely. Now, if I could only find a proper job with benefits. But at least, I have safe transportation, which gives me the ability to get to interviews. Thank you very much! With Sincerity, Angelica
5/ 5stars
by SUNNIE43
on August 7, 2015
THE WORK ON MY LEXUS WAS DONE IN A TIMELY FASHION AND I WILL US THIS GROUP AGAIN
5/ 5stars
by Vick0823
on July 5, 2015
I got a flat tire on the way back to NJ from a camping trip. Didn't want to risk driving to Jersey with the donut, and they were the only people open on a Sunday who could help. I was even cutting it close on time, and they still took me and gave me a deal for buying two new tires. Great staff!
5/ 5stars
by vietmedic70
on June 5, 2015
Use this Firestone auto care facility for all my service needs and they continue to be very receptive to my car's needs. They explain all service problems very well - not "pushy"!!
5/ 5stars
by vietmedic70
on May 21, 2015
Bmarkgirard52roken stud on rt.rear wheel needed replacing - not easy to find part - but within 24 hrs they called me back to finish the job! Very professional!
1/ 5stars
by scapeGray
on May 19, 2015
I took my car with AC problems last year, paid about $600+ to get it fixed, worked over last summer and this year I had to go back again with the same problem. My main concern was that I had to remind/mention several times firestone that they had already worked on the same issue last year; the person who checked me in responded with a "we'll take a look at it" when I mentioned the compressor was replaced... I was told that the AC -something- needed to be refilled and charged me 260+ dollars, the next day NO AC, so I took it back and THEN a supervisor actually listened to me and check on their history that the compressor was replaced last year, only then they realized that the compressor was under guaranty and replaced it free of charge. Not happy, will look to take my car somewhere else!
5/ 5stars
by Dave6223
on May 18, 2015
Quick oil change. Great service.Station was clean and offered coffee and tea...
3/ 5stars
by MD55
on April 29, 2015
Longtime customer. They recently started charging a fee to evaluate the car. Understandable...if you take their quote "down the road". But when I buy a bearing job, at the quoted price (no haggling), it doesn't feel good to see this fee remain on the invoice. This franchise does good work, the service techs are honest, but they aren't the cheapest - and nor should they be. This is an owner decision - is the extra $ worth your loss of goodwill? This is not the same shop since Mike left.
5/ 5stars
by JDEVLIN
on April 23, 2015
COURTEOUS & PROFESSIONAL STAFF GOT ME IN & BACK TO WORK QUICKLY
1/ 5stars
by Ammm
on April 17, 2015
The front disk person was unhelpful and he wasn't trying to help at all.
5/ 5stars
by Jimchris
on April 2, 2015
Satisfied with work performed will continue to be a customer keep up the good work !!
5/ 5stars
by chels
on March 7, 2015
Good services! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5/ 5stars
by Rene91
on February 27, 2015
They're all phenomenal! Words can't describe how nice these workers are.
1/ 5stars
by Allen_H
on February 26, 2015
I brought my car in for tires and an alignment. I like Bridgestone tires on my car. I was told I needed a new air filter and an oil service, except for the fact that I do them myself and had done it 2 weeks prior to going in for tires. When I asked if the mechanics work on a commission basis or on upsell the manager was suddenly no longer pleasant with me. I only go there for my bi annual emissions check, and would never let them near my car again.
4/ 5stars
by Steve1964
on February 26, 2015
I have been here many times over many years, they are honest, they do good work, they are professional and treat customers terrific, trying to accommodate anyway possible
5/ 5stars
by TSX7859
on February 26, 2015
The Manager and his team are very professional, and knowledgeable. I can always be assured that my car will be ready to roll when the job is done.
5/ 5stars
by Marc5
on February 6, 2015
The service for emissions check was perfect. The evaluation was done so fast, the coffee had not yet cooled and I had not yet settled into the free wif fi. Friendly and helpful staff as well.
5/ 5stars
by Mrs D
on February 4, 2015
I have used them for some years now for new tires,oil changes new battery etc,I've always received excellent service.The service men are polite and very friendly.
5/ 5stars
by BOB1971
on January 28, 2015
Fairfield Firestone, led by Bob Dimauro, is simply the best possible experience in car service/repair. Bringing our cars in for service or repair can, at the best, be a challenging experience filled with unknowns and concerns. Fairfield Firestone completely alters that usual experience by being, understanding, informative very friendly. They provide regular update on your car's progress and review suggestions and alternatives with price information that doesn't change at the end of the project! I have and will continue to recommend Fairfield Firestone to my family and friends.
5/ 5stars
by Greenma
on January 25, 2015
In addition to performing my scheduled maintenance, I also appreciate their notifying me of any other problems uncovered during their free checkup.
4/ 5stars
by Kimber
on January 25, 2015
Fast and friendly service. Usually no wait time for service.
5/ 5stars
by tamika
on January 24, 2015
I've used them several time, very satisfied with service
5/ 5stars
by satisfiedcustomer
on January 24, 2015
This Firestone shop has been giving me terrific and trustworthy service for 12 years and running. I rely on them completely for not only keep my car running in perfect condition but dealing promptly with all necessary repairs. They are run by wonderful managers who make sure they give you the right recommendations regarding service!!
5/ 5stars
by richie1
on January 24, 2015
Very happy with service and the guy's were great to talk to environment was amazing
2/ 5stars
by SANDRA101
on January 24, 2015
Although the servicemen tried very hard, they did not have sufficient knowledge to completely fix my problems related to a dead battery & its cause. I left with a bill of nearly $1,000 but a disconnected CD changer and no sufficient explanation. Since I will be attempting to sell my car in the spring, this poses additional problems. Another by-product of these inadequate repairs is that my remote door opener was disabled and the light in my trunk does not work.
5/ 5stars
by Kaku
on January 24, 2015
I've taken my car to the Fairfield Firestone for nearly 25 yrs. Why? I wouldn't trust it with anyone else.
5/ 5stars
by Jeff486
on January 23, 2015
Very responsive. Listened to my needs. Helped me out. Thanks guys.
5/ 5stars
by not r
on January 23, 2015
exellent job and friendly place to go to i will retunrn for othger jobs
5/ 5stars
by Maegan
on January 23, 2015
I use Firestone for Oil changes, new tires and minor repairs.They are always honest and professional.
3/ 5stars
by Stan
on January 23, 2015
I used a Firestone special offer to do an oil change on my Mercury Marquis. The representative said he could not honor the price because my Mercury required an extra quart of oil, so I was forced to pay about $5 more. On previous occasions, the price offer was fully honored for my Mercury. I feel that I was unfairly treated this last time.
5/ 5stars
by ricoj
on January 23, 2015
Professional and honest service done at a fair price
5/ 5stars
by Karen K
on January 23, 2015
I have been using this Firestone facility for several years for both vehicles I own. They are totally reliable, knowledgeable and trustworthy. I feel very comfortable when dealing with this Firestone store.
5/ 5stars
by hazeleyes
on January 23, 2015
I have gone to this Firestone twice and have dealt with Ryan each time who was courteous and extremely helpful. He explained everything to me up front and both times my car was serviced to perfection. I will be using Firestone not only for my tires but for the great service as well.
2/ 5stars
by taken
on January 23, 2015
Take a very close look at the estimate before signing off. They like to charge you $5 or so for road hazard insurance which you will probably never use
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