Car Tires And Services At 33 Palomba Dr: Firestone Complete Auto Care In Enfield

Welcome to Firestone Complete Auto Care at 33 Palomba Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #26611 Managed by Brian Miller

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll inspect oil level, headlights, belts, and more. Additionally, we're dedicated to delivering the best quality service possible, at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 55 Reviews
5/ 5stars
by  
on January 13, 2019
The guys at Firestone Enfield are great. They fixed my power steering unit the first time. The weather is extremely cold so when I saw I had a leak and then a puddle under the car I knew it was too cold and difficult for me . So off to Firestone I went a few hours laters on a Sunday now I am ready for Monday and rest of week. Thanks Firestone Enfield!
4/ 5stars
by  
on December 11, 2018
4/ 5stars
by  
on August 21, 2018
I have had plenty repairs at Firestone spending more than 2000 over the years, Customer Service has been always been excellent, and repairs are done quick. My only feedback is that the prices need to be more compatible and competitive. Just recently I got my brakes done and called several competitors to get a quote and they were all lower than Firestone
5/ 5stars
by  
on February 24, 2018
Would recommend highly, great customer service was exceptional , didn't try to sell me services I did not need, worked within the budget I had
5/ 5stars
by  
on January 26, 2018
I came for emission testing. They found 2 tires needed to be replaced and alignment. The staff was professional and curtious.
1/ 5stars
on September 23, 2017
5/ 5stars
by  
on September 6, 2017
Great customer service!
5/ 5stars
by  
on August 7, 2017
Really caring utmost.
5/ 5stars
by  
on May 29, 2017
Best experience I've ever had at an automotive service center!
5/ 5stars
by  
on November 17, 2016
always courteous and helpful, prompt, and informative, brian miller is the best!
4/ 5stars
by  
on June 30, 2016
5/ 5stars
by  
on May 17, 2016
I have never been so happy to spend $1700 on service! I paid half of what I would have paid at Ford for the same service. These guys, including Brian Miller, went above and beyond to accommodate my schedule when I forgot to bring the car in on time, called to update me without my asking so I could plan my day/ride, were on time doing the service fast, stayed behind their tire warranty and replaced all 4 of my tires when 2 were not wearing well, and saved me $600 on the initial service (Struts) I took the car in for.
5/ 5stars
by  
on December 13, 2015
Purchased tires at another dealer - unfortunately .... and have had the experts at Firestone assist me to make my tires right. They have been outstanding trying support my poor decision! Next time, I will buy from them directly as I have in the past. Thank you for all your support.
5/ 5stars
by  
on December 6, 2015
Only ones open on a Sunday and I needed my tire fixed they were able to fit me in. Great service!!!
5/ 5stars
by  
on November 27, 2015
Happy with all results. Good price. Courteous staff
5/ 5stars
by  
on November 16, 2015
Went in for an oil change and to have them look at my coolant lines for a leak. They did both quick and easy.
5/ 5stars
by  
on November 5, 2015
I go here always for my emissions test and am always treated with excellence. Thank you for your wonderful service.
5/ 5stars
by  
on November 3, 2015
There's nothing like great service and you get that when you go to Firestone in Enfield conn.
5/ 5stars
by  
on October 26, 2015
I used Fitestone for my oil change and for pricing new tires-- greatly impressed by the response and willingness to compete.
5/ 5stars
by  
on October 25, 2015
I recently had my first experience buying tires online. Firestone was one of the installers recommended by the company I used. I am glad I chose this installer. The installation was done quickly, just an hour for 2 tires. The staff was very courteous and friendly. I will use this location again.
5/ 5stars
by  
on October 19, 2015
I had a state inspection completed and it was the fastest one ever. Great service!
5/ 5stars
by  
on October 15, 2015
Last week my car wouldn't start due to a bad battery. I got the car started and drove it to my Enfield Firestone and Anthony helped me get a new battery installed without any drama.
2/ 5stars
by  
on October 13, 2015
I went in for brakes and they quoted Tires and other services such as Alignment for life services. The Desk attendant proceeded to tell me by brakes were going to cost $1,200.00. I questioned the charges and he said that was normal service. Having purchased brakes for my cars over the past 40 years, I thought this was very unreasonable. I questioned it again and the same answer was given. I then said I would have to consult my husband who was not with me. The sales person followed me outside while I was on the phone and said actually the brakes would be $438.00. Apparently he did know the difference between what I asked for and what the "quote" reflected. By the way, at no time did not ask for a tire or alignment quote, just brakes. He did however apply an online coupon which helped the price a little but I did not like being told one thing and get roped into services that I did not ask for. I am a consumer compliance officer in my daily job, so I felt that I was being unduly pressured to get the tires when I have tires for life with my dealer. Other than this quote issue, the service center was convenient for me, they did the work in less time than expected, and the final brake service was satisfactory.
5/ 5stars
by  
on October 8, 2015
I needed to get my emissions done and I was service immediately. The staff was extraordinarily helpful and friendly.
3/ 5stars
by  
on October 3, 2015
Even with appointment to long of a wait for oil change and tire rotation and all the hidden costs. Oil filter extra oil disposal extra labor extra.
5/ 5stars
by  
on September 27, 2015
My tech Jeff went above and beyond to fix my car!!
5/ 5stars
by  
on September 25, 2015
I went there for my ct emissions test. Everyone was really nice and friendly! They go my car done quickly!
5/ 5stars
by  
on September 11, 2015
I recently walked into Firestone for an emissions and oil change and everyone was amazingly friendly, helpful and went above and beyond to be considerate of my car needs. Let me just tell you, this place was busy all day, and everyone I saw got the same treatment as myself, which was outstanding! AND they even took the time to check out my tires for me and ask if I'd gotten my 90,000 tune up done, in case no one had told me to do so, because they were considerate and knowledgeable! No one pressured me into buying anything, they just genuinely let me know what my car needed in an approachable manner, offered me a few different options and showed me how I could save money when I said pricing was a issue. They helped me understand what my car NEEDED as the bottom line whether I bought it from them or not and when I left not having bought anything extra, one harassed me or made me feel like a gimmick. I will absolutely be buying all my car needs from this Firestone because they were so sincere, approachable, and they earned my trust with my car. I highly recommend them to anyone, especially all my friends who have little car "knowledge" and go to garages where they try and nickle and dime you, that was refreshingly not my experience here! I was blown away.
5/ 5stars
by  
on September 11, 2015
I scheduled my oil change online which was easy. I decided to wait for the car and I was in and out in no time. The staff was knowledgeable and courteous.
5/ 5stars
by  
on August 8, 2015
Very happy with the work done on my car. jeff did a great job.I will go back next time i need service done to my car.
5/ 5stars
by  
on August 6, 2015
A noise was coming from my brakes, so I thought they needed to be replaced. After Firestone looked at them, they told me the noise was from my brake housing rubbing not my brakes. They told me my brakes were fine. They fixed the noise for just the inspection fee. Thanks for being honest and saving me a lot of money.
5/ 5stars
by  
on August 6, 2015
I went twice to get my vehicles inspected and both times were great. The wait time was not as long as they had originally told me. I would go back for other auto service because of the good service.
5/ 5stars
by  
on July 13, 2015
accurate service and they let me know of service i need in the near future, trustworthy diagnosis, very professional
3/ 5stars
by  
on June 23, 2015
I received a satisfaction survey the day after my service and based n what I knew then, gave great reviews. But, that wasn't adequate time to determine the quality of service. I specifically asked if they were going to check my fluid and tire pressure levels and was told, "They check all levels and if any are low they address them." Two days later my tires were "squealing" when I went around a wide corner, so now I wonder if they really did check all my fluids and tire pressure . . . .
5/ 5stars
by  
on June 19, 2015
Went in for a DMV VIN check and was in and out before i knew it. Needed cash though. Other then that was fast and cheap.
5/ 5stars
by  
on June 12, 2015
Have gone to this location for the last 5 years always , great and timely service
5/ 5stars
by  
on May 29, 2015
Called four other shops and Firestone of Enfield was the only one able to get me in late on a Friday afternoon. Fast and friendly at a great price - thank you.
5/ 5stars
by  
on May 5, 2015
My muffler & tail pipe rusted out this past weekend and Firestone was able to take my car in that same day & installed a new muffler and tailpipe on a Sunday when most other garages in the are were closed.
5/ 5stars
by  
on May 4, 2015
Open on Sundays!!!!! As my vehicles come out of warranty, I am slowly shifting all repairs to this firestone location, they do excellent work and explain thoroughly on vehicle issues, very knowledgeable team, and great prices on repairs.
5/ 5stars
by  
on April 27, 2015
Pleasantly surprised to find no long wait. Courteous staff, and quick, efficient service. Couldn't ask for more.
5/ 5stars
by  
on March 29, 2015
Took me right when my appointment was scheduled and was fairly quick
5/ 5stars
by  
on February 26, 2015
I'm a regular customer and called to see if they could fix a minor problem with my car. Tom Martin the manage said sure bring it over. He personally fixed the issue.
4/ 5stars
by  
on February 26, 2015
I received an oil change and tire rotation. They also did a safety inspection and pointed out a couple things to 'watch'.
5/ 5stars
by  
on February 3, 2015
I have been going to Firestone on Palomba Drive in Enfield for years. Their customer service is always friendly and professional, beginning with the phone contact to schedule an appointment, to the last person I speak with leaving the store. All work done to my vehicle is always satisfactory as well.
5/ 5stars
by  
on February 2, 2015
I have been bringing my cars, and fleet truck here some 15 + years, and wouldn't think of going anywhere else! Always got professional, friendly, and trustworthy service! And even now that I've been layed off, they have worked with me on price, and have kept me on the road! You guys are AWESOME!!!!
1/ 5stars
by  
on February 2, 2015
charged extreme prices for service that was not necessary and did not fix the problem
5/ 5stars
by  
on February 2, 2015
Having my car serviced today and was ready faster than expected (it was a longer job). I am treated very well and am a regular customer.
5/ 5stars
by  
on February 2, 2015
I use Scott's Firestone for everything I can. I always trust his advice and that of his employees. They've never steered me wrong.
5/ 5stars
by  
on January 26, 2015
did a great job no hassles prompt service good coffee
1/ 5stars
by  
on January 26, 2015
I waited 45 minutes before going up to the counter because they hadn't touched my car. They forgot about me. I called and made the appointment the day before and whoever took the call never put me in the the computer after taking all my information. The techs waste a lot of time talking and joking. Shockingly poor.
5/ 5stars
by  
on January 25, 2015
I have been a Firestone customer for more than 25 years. The service and the professionalism of the staff have been outstanding in all of the services provided during this time. The following anecdotes reveal the commitment of Enfield's Firestone to me and the community. Recently, the tire pressure alert on my car activated. I called Firestone, and Brian provided assurance and arranged for the tires to be inspected. Ultimately, the problem related to fluctuating freezing temperatures. The mechanic resolved the problem and brought the psi up to specifications. More importantly, I spoke with Keenan about the possibility for a manager and a mechanic to speak to a school age after school group about being the manager of an automotive business and the qualifications for becoming a mechanic. Keenan accepted the request, and he and a mechanic will share their thoughts with a group of 10-15 year old students. Their willingness to present information about future occupational goals reveals their commitment to the community and will provide valuable information to the students about real world, career possibilities.
5/ 5stars
by  
on January 24, 2015
A job I had them do took longer then expected, they stayed late to finish so I could get my car back the same day- they were very helpful. We even go there for oil changes for all our vehicles now!!
5/ 5stars
by  
on January 23, 2015
These guys always go above and beyond for their customers! That's why I keep coming back.
5/ 5stars
by  
on January 23, 2015
I have my state inspections done at Firestone and have always been pleased with the experience. The staff is attentive and helpful and the work is performed quickly.
1/ 5stars
by  
on January 22, 2015
I went there in October 2014. They took 3 hours two mount and balance 2 tires. I went up to three different guys to ask why people who arrived an hour or more after me are already done? I was told three times "It'll be another 20 minutes ". Finally after 3 hours I got more upset, raised my voice and demanded my car be given to me done or not. My car was given to me about 10 minutes later. Maybe if I would have arrived with a man, I would've been treated differently. I will never go there again.

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