Car Tires And Services At 4636 S Mason St: Firestone Complete Auto Care In Fort Collins

Welcome to Firestone Complete Auto Care at 4636 S Mason St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #322979 Managed by Richard Mapes

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll inspect fluid levels, steering, the battery, and more. Plus, we're devoted to providing the best auto repair possible all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 38 Reviews
5/ 5stars
by  
on January 17, 2018
The whole staff went out of their way to accommodate the repairs with my crazy schedule! Very kind and personable!
2/ 5stars
by  
on January 2, 2018
In general, Clay was amazing. On the other hand, I cannot say the same for Ms. Chavez. I brought my vehicle in for a tire change and alignment. After I recieved my vehicle back, it felt extremely unbalanced and was difficult to drive at high speeds. I called the location back, Clay was understanding and said he would get it taken care of on Friday. When I brought my vehicle back that Friday, Clay was not there, it was Ms. Chavez. She told me that she knew the technician that worked on my vehicle and the tires need 100 miles to break in. She did not even offer to look at it and assured me that the unbalanced/pulling feeling was just the new tires. (Keep in mind at this point I had already driven around 500 miles on these tires) Finally, I got her to pull the vehicle into the buiding to take a look at it after bringing a male to the location to speak with her. The car was in the shop for quite some time and she claimed nothing was wrong with it. Clay called me to follow up and bring it back in. He apologized and guess what? They found something! Shocker. It's funny how much ego can affect customer service. I appreciate how helpful Clay was. Being a young woman coming from the customer service industry myself, I am extremely dissapointed in how Ms. Chavez treated me. I am sorry to say that I will likely never return to this brand.
5/ 5stars
by  
on September 17, 2017
I'm so thankful for the staff at Firestone in Fort Collins, CO. I've been bringing cars in for regular maintenance for several years now, and have always been really impressed with the level of service. I can't speak highly enough of this team, and would recommend them to anyone.
5/ 5stars
by  
on July 11, 2017
They installed tires and aligned my car in record time. (about an hour). They were upfront about everything and explained everything clearly. The prices were decent and they were very easy to deal with.
5/ 5stars
by  
on June 24, 2017
I have had nothing but GREAT experiences at this service center. Over time, I bought new tires, alignments, 3 oil changes, and misc. checks, and all were professionally handled and reasonable. My needs are reasonably small - I only drive a few thousand miles a year - but I can always count on Firestone and their service folks. I would recommend them to anyone that needs nominal car service.
5/ 5stars
by  
on February 17, 2017
Don't even think about going to Costco, Sam's, Big ), Discount Tire or any other guys name that sells tires. Go here. These guys get it. Quick and priced right. You may not always feel like these guys are polished relationship builders but they know how to install tires and have pretty decent mechanics.
5/ 5stars
by  
on January 4, 2017
Trent and Rick have been the best to me from day one. They do everything they can to accommodate me with service and time. They treat my referrals just as good. I have moved more than ten miles away, outside of town now, but these two have made sure that I return for all my vehicle's servicing needs!! I am more then satisfied with the service from these two and the rest of the team at this location. Great job guys! Customer indefinitely. Shane M
5/ 5stars
by  
on July 1, 2016
When I bought my tires, the associate explained the road hazard program. I signed up for it. One tire developed a bulge on the side after a year and a half of driving. My new tire cost $26 due to this program. I am also pleased with the efficient and courteous service.
5/ 5stars
by  
on May 17, 2016
Wonderful place. Great employees, superb work- fast and diligent! Very understanding of circumstances and willing to explain the car problems more in-depth when I ask. I have only had one problem, where they forgot about my appointment, but they did everything to make it right, very professional and a joy to work with, and I haven't had an issue since.
5/ 5stars
by  
on November 6, 2015
Listen, stop shopping around. Firestone quality and the ability their people have to get you in the right tire or repair your car the right way is unmatched. I have taken my vehicles here for years and each time they amaze me. Above and Beyond is the new name for the Fort Collins store on Mason. Go see Rick and his gang! I promise you will not be disappointed.....let me change that...I promise you will be amazed!
5/ 5stars
by  
on October 20, 2015
Had a coupon for an oil change and they were quick and reliable. Had tire rotation for an additional $20!
5/ 5stars
by  
on October 18, 2015
Scott and his TEAM were spot on. Mike was awesome. They quickly identified the issue and began a plan to correct it. Within hours they got my car back on the road. Firestone has earned my business going forward. Great TEAM and Great Service. And the price was great as well. Thank you.
5/ 5stars
by  
on October 15, 2015
actually found a place that will fix the problem without telling me i need to rebuild the whole car. they give recommendations about possible future repairs or things to watch instead of trying to sell you repairs you don't need .
5/ 5stars
by  
on October 14, 2015
I got my car changed all tire. It was so quick, and they did wonderful job.
4/ 5stars
by  
on October 9, 2015
They let me know what else is wrong...I'll be back soon!
5/ 5stars
by  
on September 29, 2015
I take all of my three vehicles to Firestone for tires, alignment, & oil changes. They have always had great customer service and quality work. If something is wrong they will fix it!
5/ 5stars
by  
on September 29, 2015
I have used them multiple times in the last few months. I really appreciate being able to service my vehicles on Sat. AND Sun.! Thank you for considering customers schedules! They have done great work at reasonable prices.
5/ 5stars
by  
on September 14, 2015
I had a good experience with your store. I am pleased I brought it to you and found a trustworthy and experienced staff.
1/ 5stars
by  
on September 6, 2015
I have a super simple name - Blake solo. When i got asked for my name 3 times, and to spell it, b-l-a-k-e S-ol-o (Then verbally stayed - like Solo from Star Wars)..... I get called that my car is done but my name is silva B? Unbelievable.
5/ 5stars
by  
on August 14, 2015
My experience w/ this shop is great, I will continue coming here w/ any car issues I have
5/ 5stars
by  
on August 7, 2015
Professional and knowledgeable towards our daughter, Lillie Ackerman.
3/ 5stars
by  
on August 7, 2015
I went in for repair on a Sunday. They told me it would be about three hours. At 4 hours I was told that the part would not be here for another 3 hours. At 3.5 hours I was told that it was the wrong part that was delivered and would have it fixed in the morning. I was mad. This is my only vehicle... I don't have a spouse and I have to work early in the mornings and take my son is his summer camp. I was mad that they told me it would be 3 hours and it ended up taking a day and a half. They did give me $100 credit for the hassle but on over a $1k worth of work I was still mad.
5/ 5stars
by  
on July 27, 2015
After having a really bad expreience at another local tire shop, my faith in good service has been restored by Firestone.
5/ 5stars
by  
on July 7, 2015
it was a really nice when they said it only cost for the service to replace my break lights.
1/ 5stars
by  
on June 11, 2015
Terrible, I repeat TERRIBLE, TERRIBLE treatment of customer. I came in the other day to take care of a Firestone tire that shredded on me randomly. The tire was supposed to be covered by a recall several years ago, publicly documented on several reputable news outlets. One of the tires recalled was the Firestone Firehawk (the one that failed on my vehicle), I called both this store and the technical support line and was told that its replacement would be covered. However, when I arrived at the store the next day, I was told by SCOTT the tire manager, that it wouldn't be covered. He then proceeded to argue loudly with me in the store. VERY disrespectful, and VERY UNPROFESSIONAL. At one point I was on the phone with technical support again, and went to get a number off the tire, he went outside also and then began YELLING at me in the parking lot of the store, and verbally abusing me with insults against my person and intelligence. This man has no respect for the customers that try to come to this store, and DOES NOT deserve to retain his position as manager! I have found several other reviews that name him specifically as being extremely disrespectful, rude and condescending to customers! If you want good service, and want to be treated with at least some hint of consideration and courtesy, DO NOT GO HERE, at least until he is relieved of his position of authority!!
5/ 5stars
by  
on May 26, 2015
I was in and out on time even though I needed an alignment done. I'm glad they caught it!
5/ 5stars
by  
on May 10, 2015
I got tires there a week ago. I'm very pleased with the service and products. Will definitely go back
4/ 5stars
by  
on May 4, 2015
Did awesome job in a timely manner. Would recommend to anyone.
4/ 5stars
by  
on April 29, 2015
I would have given them 5 stars but they were almost double the price of the first shop I went to
5/ 5stars
by  
on April 20, 2015
I got in right away on the same day. They did a great job. Thank you very much.
1/ 5stars
by  
on April 17, 2015
I took my truck in for an oil change and spent a decent amount getting everything checked over. I thought the vehicle inspection was supposed to be free ($21) and it's ridiculous to charge $17 to change a light bulb which now my whole tail light does not work since they replaced the bulb. I will not be returning and I'm very disappointed
5/ 5stars
by  
on February 27, 2015
Visited them to check brakes this time. Did not try to sell me anything I didn't need. Fast, courteous service, as always.
4/ 5stars
by  
on February 1, 2015
They were taking my vehicle in within 5 minutes of dropping it off. Got a call when it was done. Picking up was a breeze.
1/ 5stars
by  
on January 24, 2015
horrible service, horrible service, horrible service, need i say more!!
1/ 5stars
by  
on January 24, 2015
Disappointed asked about brake special said it had expired but on my tablet special was still valid will return to your Loveland store where they are true professional And know how to run a shop
4/ 5stars
by  
on January 24, 2015
While busy they made time to fix my tire with a nail in it. Good Job.
1/ 5stars
by  
on January 23, 2015
I bought the life time alignment deal but only go in when I really need it and every time I do, they do not do the courtesy inspection nor talk to me about the faults with the vehicle. When the job is complete they tell me they couldn't align the vehicle and when I ask why they don't give me any information nor tell me if parts are failing. The costumer service there is also unsatisfactory and I have only had one employee there that actually did help me with my questions
5/ 5stars
by  
on January 23, 2015
I've bought 3 sets of tires from this Firestone store, and engaged them for a number of services...oil change, brakes. Recently took one car in for just a tire rotation...and was very pleased with how quickly they got me in and out...even thought the rotation was free! I trust them to tell me the truth about timing and any services I might need. Definetly staying on my "go to" list.

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