5/ 5stars
by Dan L
on July 29, 2018
Friendly staff, timely service, accurately diagnosed and fixed my vehicle’s problem—even as a walk-in
5/ 5stars
by Dusty D
on June 6, 2018
Under Matt's direction, this store has become a trustworthy & efficient operation to have your car or truck serviced & repaired!
5/ 5stars
by Harris W
on May 2, 2018
Experience last week, not most recent. Matt--Store manager--and Zack, service technician, were great. Needed to change-over winter to summer tires on fancy, but delicate 20" wheels. Difficult job, but Zack actually thanked me for allowing him to work on my vehicle. Very impressed with his skill and attitude.
5/ 5stars
by Jessi
on March 1, 2018
I have only recently become a regular customer here but I am impressed with the staff and the the work. They are friendly, knowledgeable, and very good about explaining the work to be done on your car. Firestone is not just about tires!
5/ 5stars
by Art C
on January 7, 2018
Great service for getting new snow tires. Had to order from Denver because of the size for my pick-up, but got them in the same day and installed in a little more than an hour.
5/ 5stars
by Michael H
on November 26, 2017
5/ 5stars
by Brian
on September 26, 2017
Matt was great. Made sure I knew everything going on and went out of his way to make sure my car was taken care of quickly and correctly. The kind of service you hope for.
4/ 5stars
by Stormie J
on January 20, 2017
Amazingly friendly service, detailed work, and usually speedy service depending on the day. A bit pricey but it's all labor and the mechanics deserve it when they do as good of a job as they do.
5/ 5stars
by Marshall U
on November 3, 2016
This Firestone dealer is simply the best. They are always on top of things and provide honest reasonable service. I trust them with all my car care needs.
1/ 5stars
by Rick2
on December 15, 2015
Picked up vehicle at Firestone after waiting a week and a half on my way to the Denver airport and barely made it to the parking lot. Spent over 900.00 Rental car can't make it up my mountain and can't afford a 4x4 rental when my truck is a 4x4. I'm 28 years Army veteran.
4/ 5stars
by Spence
on December 5, 2015
My truck recently died on the side of the Highway and I had it towed to this Firestone location. Initially, their diagnosis was a dead battery and I had that replaced. After leaving, the battery began dying again, and it ended up being a bad alternator. I took it back and had that replaced as well. I left feeling like I paid for a battery when I didn't need one and voiced that concern to their maintenance guys. They were kind enough to call me several days later to clear things up and offer to refund some money. Although they didn't catch the actual problem the first go around, I feel like it was an honest mistake and would certainly take my truck back to them again.
4/ 5stars
by Annie999999999
on November 27, 2015
Very polite front desk representative. Good service. professional.
5/ 5stars
by hffu55gutfjko
on October 18, 2015
Jason and the guys did a good job. my family was star.need in the mountains due to a ruptured oil line. The guys got us going!
1/ 5stars
by Ebabette
on May 3, 2015
It took 2 weeks to fix my car and $900 over the estimate.
5/ 5stars
by guitarduffer
on April 22, 2015
I had 4 tires and wheel bearing service on a travel trailer two weeks ago. They handled everything and secured the trailer overnight while waiting for a part. This store team is the best!
1/ 5stars
by Jordan
on April 21, 2015
I used them and wish I didn't. I could have had the job done for half the price that they charged me. But I needed it done on Monday and the other guy couldn't do it until Tuesday. They quoted me for a 5 hour job and all he parts were over priced. They open at 9 o'clock and they called me at 11am to say my car was done. Then instead of charging me for the 2 hours it took they kept it at 5 hours of labor. It was fast and convenient but way over priced. I would go back if they didn't charge so much. Everyone that went in there was shocked at how much their bills were. Guy I knew in there had to get all of his brakes done. When they gave him the price we both were shocked. He's a Dr. Though and can afford it. I'm a working class in my mid 20s and cannot afford to ever bring my car there again.
5/ 5stars
by 4Runner g
on April 18, 2015
Thanks for taking care of all my automotive needs. Great customer service!
5/ 5stars
by Aspen P
on March 24, 2015
Despite always being busy servicing the special needs of us mountain customers, the professionals at the Evergreen, CO store are fast, efficient, and on time. I appreciate that in my busy schedule commuting down to the Denver metro area for my job.
5/ 5stars
by Mickel
on March 3, 2015
Been using the services at the Bergan Park/Evergreen store for many years now. I know the folks there and they know me and my vehicle. It's a great functional partnership.
3/ 5stars
by usingfirestone o
on February 27, 2015
A few years ago, this Firestone had a great crew of techs - I'd trust any of them with my car. I never felt like they were trying to "upsell" or get me to OK work I don't need. Lately, that has not been the case.
5/ 5stars
by cc66
on February 26, 2015
I have been using these guys for years for non warranty stuff. They are always friendly,effiecient and helpful and do work properly. They even fixed my snow blower tire that needed a new stem in less than five minutes for a fraction of what the RV repair charged (and took 2 days) !
5/ 5stars
by lupe76
on February 26, 2015
I used them a week ago , and I'm so glad I did! I'm so happy!
5/ 5stars
by DeWayne
on February 7, 2015
I always use this Firestone location cause I have found over the years that they can be trusted and work is completed as promised. The manager of the store should be mentioned as will for his professionalize.
5/ 5stars
by Subaru O
on February 4, 2015
I have been taking my Subaru Forester to this Firestone for many years. They do my oil changes, swap out winter and summer tires, and keep an eye on what is needed as my car ages. I can make appointments so that service is convenient but when something unexpected comes up they will check it out immediately and then fix it or set up an appointment. I feel that my car is in good hands.
3/ 5stars
by Rxtele
on February 4, 2015
I used to frequent this store, but have been charged for work that was not done or work that was done poorly. Was charged for a fuel filter, then when I went to another shop they showed me the original Ford Motorcraft fuel filter still in place. Last visit warped rotors were installed when I went in for brakes. This is a very busy store; I think the staff is overworked and aren't given the time to do work properly
1/ 5stars
by Lookout
on February 3, 2015
I have been going to this store for 7 years and trusted the service and always had taken their recommendations, always. A month ago we had a shimmy in our front end and call the store set an appt. I told the rep that we had life time balance and allingment on the car and the tires, he said it was not in the system, I had the receipt, so he said they would honor it. We took the car in they said it was fixed, drove away and the shimmy started again. So I got under the car as saw that both front tires were bald to the core on the insides. When I called and questioned wether they had even looked at the car he was surprised. I returned the car and also question why they had not rotated the tires at the recommended 5,000 interval, all service had been done at the store and the tires $700. were purchased t the store. I am certain we asked for the rotation, but there is no record, like the lifetime balance... What disappoints me the most was that a place I once trusted is now no longer reliable. I would be wary. I'm taking my business elsewhere, which is a shame since we've spent close to $10,000 there.
5/ 5stars
by MLRBND
on January 28, 2015
I went in to have my lifetime alignment on my Jeep checked. The service guys were very friendly and it took less time than expected. Service improved my vehicle. I really love the lifetime alignment, what a deal. Thanks!
5/ 5stars
by Randy G
on January 25, 2015
I have been taking all four of my cars to Gary Farmer at the Evergreen Firestone store for about 10 years now. I purchase all my summer and winter tires from them and they always provide excellent service as well as very competitive and low prices. Gary has also done almost all the service on my vehicles from brakes, to suspension, to air conditioning, to tune ups on my vehicles which have 240,000, 120,000, 116,000 and finally a new one with just 8000 miles on it. The work is always performed perfectly and on time. I live about 90 miles away so it takes some effort to get there, but it is worth the drive. My daughter who just moved to Orlando, FL is now taking our high mileage Subaru to a local Firestone Service center there.
5/ 5stars
by goldentones
on January 24, 2015
I have been going to this particular Firestone for several years and will continue for many more. They are so professional, honest and friendly! Great staff.
5/ 5stars
by BeeJay
on January 24, 2015
I had been using another company only because it was close to home, but they had become increasingly rude and dismissive. They treat you like you should be grateful for them, not the other way around. The last tires I purchased from them wore out sooner than they should have and they cost me a fortune. Decided it was worth a little longer trip to go to Firestone in the next town, and I'm glad I did! Much better quality tires for a better price, and I was treated with respect and friendliness. I found my new car care shop with Firestone!
5/ 5stars
by Phantom
on January 23, 2015
Staff is courteous and work was completed in a timely manner as specified.
2/ 5stars
by Keith
on January 22, 2015
This is combined from 2 recent visits, both of which has helped me decide to not use Firestone for awhile. It used to be my first choice. Visit 1 - diagnostic for my 66 Mustang GT convertible that I love. While the work was completed, the car was dirty with greasy fingerprints. What was even worse, heartbreaking, was a scratch on the otherwise flawless paint on the drivers door. Visit 2 - new tires for my Mercedes SUV. Again, the car was returned dirty with greasy fingerprints. I cannot trust Firestone with future work based on these experiences. Very disappointing.
3/ 5stars
by 69fjcruiser
on January 22, 2015
Great for tires but often suggest additional services that may not be necessary. Twice now they have told us we need something critical and after taking my vehicle to my trusted mechanic everything was fine.
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