Firestone Complete Auto Care: Your Source For Tires And Repairs At 18701 E Hampden Ave In Aurora

Welcome to Firestone Complete Auto Care at 18701 E Hampden Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

18701 E Hampden Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #25216 Managed by Michael Lewis

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine oil level, air filters, hoses, and more. Plus, we're committed to delivering the best quality service possible, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.0 of 5) - 41 Reviews
1/ 5stars
by  
on May 26, 2018
I have been a customer for years and constantly, I have to watch what they are doing or have to take my vehicle to a dealership because I can never trust what they say! I cannot believe how much this store and its abilities have gone into the toilet!! I would recommend the tires that firestone sells but thats it. Their ability to do anything further, the complete ineptitude is astounding! About 1 third of the time for a simple oil change I have to bring it back to have them put the plug back in right or the filter.
4/ 5stars
by  
on November 17, 2017
5/ 5stars
by  
on November 10, 2017
I came into the store with a more urgent need to have tires patched or replaced on my Camry. It was birthday, which made the need to deal with this matter a bit unpleasant. The person at the counter was extremely helpful, professional, and caring about me as a customer. He even gave me a discount on my two new tires for my birthday! I also felt that the service was quick. I will definitely be returning to this store for certain car maintenance needs. Excellent service overall!
5/ 5stars
by  
on October 8, 2017
4/ 5stars
by  
on March 18, 2017
5/ 5stars
by  
on February 27, 2017
It was so great, I've had bad experiences in the past and the people at fire stone made it so easy and for a reasonable price I felt like they were on my team not against me and they wanted to help me out the best they could. They were also very friendly. I would recommend Firestone to anyone! They rock
5/ 5stars
by  
on December 6, 2016
The first assoc. failed to order my tires from the warehouse. Mike Venit apologized for the error and ordered the tires right then. When I returned my car was taken in right away. The tires were mounted and rotated very quickly. Thid exceeded any expectations I had. What a great service manager he is. He is a great asset to you company.
5/ 5stars
by  
on November 21, 2016
We have been coming to the Firestone for over 5yrs for regular oil changes and some repairs. The people at this location are awesome!! The quote they give is the final price, and their techs do an excellent job! We won't go anywhere else!
2/ 5stars
by  
on October 25, 2016
Had my truck for 3 days , called to check on it and was told it's in the shop getting looked at , well that's a lie I was in the parking lot looking at my truck sitting in the same spot I left it the day prior, same thing next day , finally after the 3rd day at 6pm I get a call saying it's ready, so I go to pay the invoice and NOTHING was fixed ! Exactly the same as when I took it in for service. This was the worst customer service experience I have ever had, I will NEVER go back to Firestone again.
1/ 5stars
by  
on September 22, 2016
We had our vehicle serviced for new brakes the first week of September. The bight Before we left on vacation, our car had a flat tire and we had to deal with it when we returned. When we got back we called the tow man to tow our car to the local Firestone location and he immediately noticed a bolt was missing from the Caliber. This causes a hole to form on the rim and luckily we weren't driving the car as it could have caused a serious accident/injury. We had our car Cadillac Deville, towed to the shop and they also saw the hole in our rim and told us they would get it fix and give us a new tire. Two days lapsed and we called back for an update and the part was hard to find and was told it would take more time. We inquired about our options for a rental car and Mike assisted us with finding one. Our car was finally replaced today exactly one week from an oversight with a mechanic. The team was professional in all of our talks, but never apologized for the inconvenience or neglect by their team member. We have multiple vehicles that go to Firestone Hampden for multiple years but the lack of attention to detail and basic empathy has been looking for another team we can trust. Firestone put my families safety in jeopardy and not once did they acknowledge or offer anything to earn our trust back while having our car for a week!!! It's tough to find a good place, but a place that makes a huge error and acts like it's an inconvenience for them to correct it is unacceptable.
5/ 5stars
by  
on August 30, 2016
They were quick, friendly and professional! Took care of all our needs!
5/ 5stars
on August 22, 2016
5/ 5stars
by  
on July 8, 2016
Blew out a tire on the way to work, called Firestone and was able to get in the same day. But what was amazing is my set of tires is now discontinued. When I was in the shop 8 weeks previously and needed a new tire, Nick (manager) ordered an extra one. So when I showed up last night, he had actually placed a note on my file there was a tire stored on site (last time, it had to be shipped over as its discontinued). Thank you to Nick and Firestone for that random but forward-thinking as you saved me time and frustration!! That is just one example of why I have been a customer for 7 years at the Hampden site.
5/ 5stars
by  
on May 30, 2016
Had an appointment at 11am and dropped car off at 8am. Got oil change, new tire, alignment, and a complete brake job. Got my car back a little past 2pm. CJ and Nick were great helping me to get Red Apple, my Ford Edge, up and running safely again. The drive home was like I had just gotten a new car. Thanks team Firestone at Seven Hills. Fantastic job!
5/ 5stars
by  
on April 12, 2016
In the process of getting a flat tire repaired my hubcap just disappeared. I expressed my frustration. The manager Nic (James Nicoloci) called me and said he would replace the hubcap. He got it and installed it that same day. I am pleased that I have found a car repair business that has convenient hours and has a personal touch. I appreciate that each person greeted me by introducing themselves by name (in person and on the phone). I plan to continue doing business with them.
1/ 5stars
by  
on November 17, 2015
I will never return to the Seven Hills location thanks to the terrible experience provided my Travis. There are too many automotive repair options to choose from where the representatives of the company respect the customer and show appreciation unlike Travis and Firestone.
5/ 5stars
by  
on September 30, 2015
They were fast and went the extra mile to explain the codes fro check engin light so I could get car fixed at dealership
4/ 5stars
by  
on September 27, 2015
I took my car to Firestone to get my oil changed. Firestone changed my oil within an hour of my scheduled appointment.
5/ 5stars
by  
on September 15, 2015
I haven't had such good customer service in a long time. I never write reviews, but good customer service is so lacking in today's society that I just wanted to let everyone know that this shop definitely has my vote for best tire store in town. The staff is beyond friendly and helpful and they just seem to go out of their way to make the experience a good one. Thanks again and we will definitely be back with all of our future business!!
5/ 5stars
by  
on September 11, 2015
I have been Firestone customer for years but my store on Hampden an Tower in Aurora ia awesome. Yesterday they listened to me try and describe a sound coming from my car, they truly LISTENED to me, someone makes noises at their front desk! After completing my repair they then drive around to ensure it wasn't making noise again! Thanks guys!
5/ 5stars
by  
on September 7, 2015
This store has exceptional staff all around! As a female I don't like walking into repair stores however the front counter staff was quick to notice and showed me everything that I needed! The staff makes your wait worth the time as they have a sense of humor and we all laughed the entire time. My family members will all be going to this specific store!
1/ 5stars
on August 7, 2015
I brought my car in because it would not start every time and the check engine light came on. They put it on an analyzer. A belt was replaced and I was told the electronic system must be interfering with the ignition. Forgetting what I had previously been told, I returned giving the guy at the counter my same information. Instead of reminding me of the pervious conversation, the rest of the belts were replaced, they checked and charged me for electrical system check, did a coolant flush and the service that goes along with that. All of this to the TUNE of $994.11 Drove it home an half hour later I get in my car and it would not start ! Call them up and was told, I was told it was electrical. So, why all of that work ?
5/ 5stars
by  
on August 4, 2015
They fixed my car radiator and now i can use my ac again! Whoop whoop! And my car hasn't driven like this in a while. I'm so happy! Plus the service advisor, Nick, was great
1/ 5stars
by  
on June 4, 2015
Not a good experience. I had dropped off my vehicle while being out of town on business before needing it the following week for a vacation trip. Aside from brakes and a vehicle inspection for leaks etc, I needed a tire repair and was concerned because of the location of the repair. I was assured everything was fixed and ready to go for pick up. Unfortunately the night before leaving, after the vehicle was picked up on my behalf, I found the nail still in my tire. Upon review with the technicians I was told the tire could not be repaired and needed to be replaced. This was the primary reason I dropped the vehicle and gave so much time for the work to performed; so this specific issue could be handled ahead of my trip. There were other problems with the overall service and customer experience, but this miss iced the cake and nearly ruined my vacation. Needless to say, I did not have Firestone complete the work. Though I was refunded for the work that was not performed, it was a sad consolation.
1/ 5stars
by  
on May 18, 2015
Went in for oil change and brake check. Came out with a recommended $3100 in repair recomendations. No thanks.
1/ 5stars
by  
on May 17, 2015
I am a long time customer and have always bragged about this location for it's honesty, integrity, and fair pricing. But this latest visit I have to say I have NEVER been so disappointed! Not only did the service individual NOT listen to what was actually wrong with my car, but proceeded to have me pay for a service my car did NOT need nor did it fix the initial problem. So $700 dollars later, I ended up spending another $400 for them to fix the actual problem and their only excuse was, "that's not what you said, you said it was the suspension". Which we didn't say that at all actually. I have noticed that lately your customer service has been lacking and I really do NOT appreciate paying for something that was unnecessary! Very very disappointed!!!
3/ 5stars
by  
on May 7, 2015
Tires were installed improperly, and for the third time.
5/ 5stars
by  
on April 26, 2015
So far so good. I only have about 500 miles on the tires but I think they are great. The bigger story is the customer service at Firestone. Nice job guys.
5/ 5stars
on April 9, 2015
I USED FIRESTONE FOR MOORE THAN FIFTEEN YEARS, ANR ALLWAYS TREAT ME VIP ,MY CER NEVER BEEN ANYWHERE ELSE
5/ 5stars
by  
on February 27, 2015
The guys work hard to make sure your on the road..
5/ 5stars
by  
on February 27, 2015
It took 2 days because they didn't have a part in stock but it was great
5/ 5stars
by  
on February 27, 2015
I came in to get an alignment and the service was fast. They answered all of my questions about my car.
3/ 5stars
by  
on February 26, 2015
I had a coupon for the wrong service group, thought it was for Firestone. When I went there the counter person was very quick to point out it was not Firestone. I had to ask what he could do for me? I have been a customer with Firestone for many years, not sure if I will go back to your location. I thought I overheard the counter guy making snide remarks about the cost of an oil change to the tech, I'm sure he didn't know I could hear him. Just the same sticks in my mind.
5/ 5stars
by  
on February 25, 2015
I never write reviews they will save good money...
5/ 5stars
by  
on February 5, 2015
Nic and Tyler exceeded our expectations and delivered exemplary customer service, patience, and understanding in meeting our needs and repairing our vehicle in a great and timely manner. We appreciate them very much!
3/ 5stars
by  
on February 3, 2015
Friendly people and good service, at a price. Car repairs at this shop are among the most expensive in the area.
5/ 5stars
by  
on February 2, 2015
They did a great job with a very reasonable price.
4/ 5stars
by  
on February 1, 2015
Any time I need something the schedulee in no isdues
5/ 5stars
by  
on January 24, 2015
my old battery had died. They were able to quickly replace my battery and discount it because still in warranty.
5/ 5stars
by  
on January 24, 2015
I was in got my old changed last week, as always very appreciated all the guys @ Firestone because they always take good care of customers and my car!!
5/ 5stars
by  
on January 22, 2015
I always receive great friendly honest service! !!!

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone