Car Tires And Services At 760 Ikea Ct: Firestone Complete Auto Care In West Sacramento

Ready to come in to your local Firestone Complete Auto Care on 760 Ikea Ct? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #355333 Managed by Matt Partin

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect oil level, steering, hoses, and more. Plus, we're devoted to offering the most consistent service on the market, at affordable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 78 Reviews
5/ 5stars
by  
on February 2, 2019
Great customer service and advice on what my car needed. They were able to fix everything my car needed in one day!
1/ 5stars
by  
on January 8, 2019
Several works shown on the invoice had not been done by this place. When those undone jobs were pionted out, the place did not apologize or said anything. This is very untrustworthy behavior so I was so surprised. Again, this place should be honest and must do the jobs at least shown in the invoice (charging on customers).
3/ 5stars
on January 6, 2019
I brought the vehicle (Prius) to get brakes and oil change done. I was charged $60 for oil change that included 20% discount. Overpriced, I normally pay max $50 for this. I aborted Brakes jobs due extremely high unnecessary charges. There’s no amenities except a water fountain in waiting area. The vehicle was never brought until about an hour later after my appointment time. Firestone is not the place that I ever go.
Responded on February 6, 2019
Anonymous, thank you for bringing your concerns to our attention. We understand your frustration with this and we'd like to address it. Please feel welcome to email us at socialcare@bfrc.com for further assistance. Be sure to include details, any invoice numbers you may have, and your contact information. We appreciate your feedback and value your business with Firestone. ^Jennifer
Firestone Complete Auto Care - West Sacramento Management
5/ 5stars
by  
on July 16, 2018
I cant thank the Matt, Rickey and Ray enough for their patience with me and friendly service. I have been a customer at this location for a few years and have never had this friendly of service.
5/ 5stars
by  
on April 23, 2018
Great. Keep up the great team work you all put out each day . Thank you for the great service.
4/ 5stars
by  
on February 25, 2018
First time to use this particular Firestone location. I went in early, and did not have to wait too long for my vehicle service to be performed. I had other business in the area, so it was nice to have a Firestone location there. I liked the manager of that store, and if in the area again and needed services too, would visit there again.
5/ 5stars
by  
on February 24, 2018
Every time I go to the Firestone store, I get excellent service and a positive, friendly experience with the service managers. Noll and Brian always treat my wife and me very well, and they both always take special care to accommodate whatever we need to have done. Because of the way they both take care of us, we always take our cars to their shop, and we recommend them to our friends and family.
5/ 5stars
by  
on February 23, 2018
An unexpectedly AWESOME experience. Entering the Firestone establishment for the first time, I noticed the quote on the wall that read, "I believe that fundamental honesty is the keystone of business." I thought to myself, "I wonder how true that is," considering this was an automotive repair shop. The problem I was having with my car was not spot on diagnosable, not even by the dealership, which I also consulted. While many people shared with me and I myself thought that it is the goal of auto repair shop to "find" problems, even make problems, for the sake of getting more money out of the customer, to my amazement I felt a peace and calm regarding the ethics of the West Sacramento's Firestone employees from day one. My concern lied in whether or not they would be able to find the problem on a car that I was still making payments on. Attempting multiple solutions, I was concerned about how high the bill was climbing after not only parts but several hours of labor. Picking up a car that was restored to an operatively smooth condition along with an overall bill that was jaw-dropping low was icing on the cake. I am forever grateful to Firestone and its employees for the excellent customer service that put me back on life's track. Thanks so much! JJ (Sacramento, CA)
2/ 5stars
by  
on October 23, 2017
Already expressed my dislike about Firestone location
5/ 5stars
by  
on June 7, 2017
Customer Service Sales Associate Vanessa G at the Glendale, CA location is friendly, knowledgeable and considerate of time and helped me sort through priority car needs keeping in mind my available finances.
2/ 5stars
by  
on May 23, 2017
Kevin hsd us waiting, didn't solve all problems,
5/ 5stars
on May 17, 2017
5/ 5stars
by  
on April 30, 2017
I came to this location on Wednesday, April 26th 2017 for wheel alignment and shopping for new tires. My tires were old and worn out. My daughter's principal asked me Monday of the same week if I could chaperone for a field trip for my daughter's class to Santa Cruz because another parent had cancelled last minute. I was extremely nervous and felt uncomfortable and unsafe about chaperoning and driving my car with 4 kids. During the alignment process, I was calling different companies for tire prices because I wanted to get new tires ASAP before I had to chaperone on Friday, April 28th 2017. Firestone employee gave me a cheaper price on a better set of tires than other companies had offered me over the phone. Firestone told me to come the next day which was Thursday, April 27th for installation when the tires would arrive. I went the next day at 12:30pm and my new tires were installed within 45 minutes!! I felt SOOOO relieved, safe, and comfortable chaperoning the children with a new set of tires that Firestone provided in such a timely manner. The customer serviced was great, extremely fast in terms of the new tires arriving and installation process. I drove the 3 hours to Santa Cruz and 4 hours back on Friday evening heavy traffic worry free THANKS to Firestone in West Sacramento. I felt so much appreciation for the workers there that I bought a dozen Krispy Kreme donuts and delivered it to them, I wish I could've done more. THANK YOU Firestone for saving me in such short notice!
5/ 5stars
by  
on March 28, 2017
awesome and great help, oil changed within 30 mins and the customers were open with me and even offered me a discount for my oil change. 10/10
5/ 5stars
by  
on February 24, 2017
Great team and great experience.
5/ 5stars
by  
on November 27, 2016
1/ 5stars
by  
on November 23, 2016
I came in due to a defective tire. Firestone said my tire was covered but I would still be charged fees associated with purchasing a new tire, recycling fees, etc. I paid the bill and left when I was told the work was completed. When I was leaving work the next day I realized they never replaced the defective tire and only moved it from the front to the back. Furthermore the technician left his greasy soiled rag on the side of my drivers seat.
5/ 5stars
by  
on August 7, 2016
I am SO impressed with the quality of work and service provided by Firestone Complete Auto Care! For at least a year, I've been searching for a car service repair shop that would do a good job of caring for my car AND be honest with me as well. I've finally found that in Firestone Complete Auto Care of Vacaville! Even though I don't live in Vacaville and have to travel a bit to have my car serviced by them, I'll keep coming to Firestone Complete Auto Care simply because of their honesty and workmanship. I am more than pleased with the tires I bought at a surprisingly GREAT price! Not only that, Firestone didn't try to sell me something I didn't need. I was afraid that my car needed new brakes. After the service people checked, they assured me that the brakes were still good. I had known for a few months that my two headlights were out, but I didn't know a trustworthy repair shop until today. The service people at Firestone, as they thoroughly checked over my entire car (even though I thought I was only buying tires), found the non-functional headlights. Because I appreciate their quality work and their honesty, I now have new headlights. Thank you, Firestone Complete Auto Care of Vacaville!
5/ 5stars
by  
on July 31, 2016
great team at this location, firestone should be very proud of them !
5/ 5stars
by  
on July 28, 2016
Great Service!! On the phone & In person, No nonsense! An awesome team at Firestone West Sacramento. Firestone's staff understand what Customers need & want. I'm so glad I called them & was able to get right in. I was treated with respect & honesty. I will definitely return & recommend.
4/ 5stars
by  
on July 2, 2016
Friendly and quick service.
5/ 5stars
by  
on June 28, 2016
I can always depend on the staff at my West Sacramento Firestone store to help both me and my daughter with all of our auto needs. They are ALWAYS friendly, most helpful, and explain everything in detail. I could not be happier to have found THE Firestone store I will always go to and refer my friends to!
5/ 5stars
by  
on June 4, 2016
Your response and service is extremely good
5/ 5stars
by  
on March 27, 2016
Great job again. your work is great and the price was fair. thanks again for being there for my family.
5/ 5stars
by  
on March 19, 2016
This team is extremely efficient, courteous and knowledgeable - I'd return tomorrow if a need arose!
5/ 5stars
by  
on December 16, 2015
Had gone to a local station and to the dealership with the same problem. Firestone solved it. Very nice staff too.
5/ 5stars
by  
on December 13, 2015
Fast. Honest. Knowable. Sincerely cared for my needs.
2/ 5stars
by  
on December 11, 2015
I had a 1pm appointment to replace all 4 tires on my car, and what was to be a wait of about 1 1/2 hours, turned to a nightmarish 4 hours. The service department was very busy so I understood, but what I did not understand was the lack of communication between the service techs and myself. I had to ask after about a 2 1/2 hour wait if my car was ready, and he said that it was but had to wait for the re-alignment check, which took another 30 minutes. I finally left at 4pm, but only to return to the shop because my tire pressure light came on while I was driving home. This time it took them another hour to re-set the switch, which to me, was completely unacceptable. I don't know if I'll ever go back to the store if only for the warranty on the tires.
5/ 5stars
by  
on December 3, 2015
I made an appt., services were quoted fairly and performed with in a resonable time frame.
5/ 5stars
by  
on November 2, 2015
I came in with a $99 coupon for brakes which was WAY below the dealer's quote for the same brake job. My husband had used Firestone for work before and was pleased with their work so I thought I would give them a try. I came in early Saturday morning and though there were a couple of people ahead of me, they were able to do an assessment and oil change in a little over an hour. It turned out I needed my rotors replaced as well as an air filter. Not exactly the $100 bill I was hoping for. The mechanic was very kind in letting me know what the problem was, what the concerns were and did not try to pressure me in any way. He allowed me the time to come to my own conclusions (and the inevitable truth) that the rotors would need to be replaced that day to drive safely. I appreciated the options he gave me for additional brake fluid replacement, etc. I feel confident in recommending this particular shop to anyone in the Sacramento area. There's nothing worse than taking your car into a shop, being sold on a bunch of repairs you don't really need and leaving feeling like you got swindled. This is a shop you can trust and won't break your wallet too.
4/ 5stars
by  
on October 23, 2015
Front desk employees very friendly and helpful thanks
5/ 5stars
by  
on September 13, 2015
Made am appt online quick easy and quality customer service and support.
5/ 5stars
by  
on September 12, 2015
Great quick service. I was traveling and appreciate them getting me back in the road ASAP!! Will recommend to all my friends!!
5/ 5stars
by  
on August 18, 2015
I had my car towed to Firestone while they were closed. The next morning they gave me a call and had my car fixed in no time.
5/ 5stars
by  
on August 6, 2015
Only had one problem and I think his name was Michael he put me on forever hold and could not give me a straight answer as to how long it would take I told him I had a one hour lunch and I needed a 1pm appointment and he kept giving me everyother time then what I was asking for .....
5/ 5stars
by  
on July 25, 2015
had my car serviced with a oil change.was done quick and am going to have the west sacramento store service my car regularly with other services..
5/ 5stars
by  
on July 12, 2015
The guys there are very customers friendly and very helpful I most say it's a great team
4/ 5stars
by  
on June 12, 2015
If you don't want to pay the high prices of dealership but want good service, Firestone is the place to go. I get all my services don't at my local Firestone. The facility is clean, staff are friendly and most importantly I trust their work!
5/ 5stars
by  
on May 30, 2015
I am pleasantly surprised to get to write a great review for a company regarding their customer service...which seems to be a lost art nowadays. I came in without an appointment to have a safety inspection done on a vehicle I was purchasing for my daughter. They were very busy; but promised to get my car in and out in 1.5 hours. After 1.5 hours they had completed the safety inspection, given me the estimate on needed maintenance items (a new battery and tire balance), and then completed the repairs. My daughter loves her new car. Thank you to Firestone for helping me make the purchase without having to worry!
5/ 5stars
by  
on May 19, 2015
The attention I get makes me always want to come back
5/ 5stars
by  
on May 6, 2015
The people there are friendly and efficient. I was in and out of there.
4/ 5stars
by  
on May 5, 2015
I went to this store about 2 weeks ago and had a pleasant experience. The staff welcomed me and performed the requested service. The service took just a tad longer than I expected and the only reason I didn't give 5 stars is because by the time I got home I had lost two valve stem caps off my tires. I purchased the chrome valve stem collars and caps and had to buy two replacement caps after the others fell off. I check the rest of the caps and they were all very loose. There is no way the technician tightened them all the way at the store. Service was good, just check your valve stem caps before you leave the parking lot.
5/ 5stars
by  
on May 3, 2015
I was on my way to the vet with my dog and got a nail in my tire. As a resident of West Sacramento I pulled into my local Firestone on a Sunday when it was very busy. It could not be repaired I needed a new tire and needed to get to the vet. What normally takes a 2 hour job ended up being a 20 minute job. They knew I had somewhere important to be and they fit me in between thier constantly moving hard work. The staff are kind and professional. They did not try to up sell me to the most costly tire either. This is the place to go! Thank you Firestone
5/ 5stars
by  
on April 27, 2015
Service was quick and timely. Shop appears to be professionally managed, techs are uniformed and shop is clean and orderly.
5/ 5stars
by  
on March 16, 2015
I bring all my vehicles here and always receive top notch service. Brian runs a great group of staff that are always courteous and professional. They maintain great communication and are trustworthy which matters the most to me. I wouldn't take my vehicles anywhere else.
2/ 5stars
by  
on February 28, 2015
Brought my car in for a brake check due to loud screeching sound coming from the front tires, presumably from the brake sensor. Was told that techs took tire off for inspection. Initial inspection report said that the brakes were fine and tires replaced. Screeching sound continued and I took it in a second time. Again, they took the tires off and this time found that the inside pad had worn down considerably due to uneven wear. This should have been noted the first time. After brake pad replacement, no compensation offered for the return trip nor acknowledgement of the miss in first place.
5/ 5stars
by  
on February 27, 2015
I will be returning here for any vehicle services that i require from here out.
5/ 5stars
by  
on February 27, 2015
Have used them several times and never dissappointed. If they can do the job they give the best price and convenient appointment. If not, they recommend a reputable competitor. Willing to discuss problem from my point of view. I trust them.
5/ 5stars
by  
on February 26, 2015
Made an online appointment and they got me in right away; serviced my car as asked and made some recommendations, one of which I took them up on. Thorough and quality service.
5/ 5stars
by  
on February 26, 2015
Every time I go into the store I am treated with outstanding customer service. They always provide me with a overall report on my cars, and I never feel presured.
5/ 5stars
by  
on February 19, 2015
They care about their customers and seem to have good mechanics.
5/ 5stars
by  
on February 8, 2015
I purchased a coupon over the internet which is serviced by Firestone. I love it. I have had oil changes, tire rotation and other service work done on my vehicle. The staff is quick to service my car with a smile. I am very pleased with the service I have received. Thank you Firestone employees!
5/ 5stars
by  
on February 5, 2015
Good people very concern about your needs respectful
5/ 5stars
by  
on February 4, 2015
I took my truck in for a battery change, and the service was completed an hour before the estimated time. Well done!
4/ 5stars
by  
on February 4, 2015
The service quality was good, but I am very disappointed with the the price I paid. When the Service Agent called me, he said 571 to fix the alternator and add on the oil change 35 and the check up 20, but when I came in to pick the car up it was 826 with no reason why. The dealer said they would call to explain why the additional cost was added on to my bill, but I never got a call back
5/ 5stars
by  
on February 4, 2015
The staff is great !!!if you have a problem they look into it ASAP the are always respectful friendly and knowledgeable. MOST IMPORTANT FACTOR especially for me that keeps me going back there honest and don't try to rip you off and they have great service I HIGHLY RECOMMEND THIS PLACE
5/ 5stars
by  
on February 4, 2015
Excellent customer service and friendly staff members
5/ 5stars
by  
on February 3, 2015
I have been a Firestone customer for over 20 years and would go know where else
1/ 5stars
by  
on February 3, 2015
I made an appointment for an oil change on a Sunday morning because in the past I knew weekends were busy and if you don't have an appointment you could be waiting 2-4 hours. I was told it would be ready in an hour which I thought was reasonable. An hour later I returned and the car hadn't been touched. The service rep didn't know when they would get to my car. So I wonder... what is the point of making an appointment when it still takes 2+ hours to receive an oil change? They comped my oil change because timing continues to be an issue at this location. I've been coming here for years and last year I bought tires from them. Clearly it's not about money, it's about service. I don't want a free oil change. I don't want to wait in line while the reps chat on the phone about their relationship. I want to be in and out within an hour.
5/ 5stars
by  
on February 2, 2015
I use them for a complete package on a busy 3 day weekend. The line was out the door, and they accommodated my appointment. They had me in and out of there quickly.
5/ 5stars
by  
on February 2, 2015
I usually go there at lunch and have limited time. They have always helped me right away and did a fantastic job. The people that work there are very friendly and get the job done!
5/ 5stars
by  
on February 2, 2015
Excellent service. Very professional, caring auto advisors. I'm real happy with Firestone. Thank you Vern Blatter
3/ 5stars
by  
on February 1, 2015
I bought a package that included 3 oil changes plus discounts on a variety of other services. I had them inspect all the belts and hoses because I was smelling burning anti freeze and the vehicle was getting hot. I was told I was low on oil and that all my belts and hoses were fine. Three days later a main hose blew out and I had to use my warranty and pay the $200 deductible to pay. If my warranty had not of covered the bill it was going to be nearly $600. I chalked it up to a fluke. Once the hose was replaced the van ran like a dream. A few months later we were going on a 6000 mile road trip. I took the vehicle in for an oil change, tire rotation and 42 point inspection. I told them about the road trip and asked them to be especially thorough due to the upcoming trip. They had the van all day and even an hour past closing time. Said everything was great. The next morning we started our journey. Within an hour the van was getting hot anytime we went uphill. It would alternate between running fine and randomly getting hot. After I got it checked out at another shop, they immediately diagnosed it with a bad thermostat. I would not recommend them for anything more than a basic oil change or tire pressure check.
5/ 5stars
by  
on January 27, 2015
they fixed my tire and they were open on sunday...
5/ 5stars
by  
on January 27, 2015
I have used their services for many years and keep coming back. I drive a Prius and they don't claim to be experts on this technology but they always make me feel comfortable knowing that they have given me good advice. If they think the job should be done by the dealer, they say so. Great piece of mind, they have saved me so much by taking care of the majority of my maintenance.
5/ 5stars
by  
on January 27, 2015
My husband has been going to Firestone for a few years now, and he comes home very satisfied. Thank you Firestone crew for making my husband a HAPPY CUSTOMER . He will keep coming back. West Sac you ROCK!
5/ 5stars
by  
on January 26, 2015
Had my oil changes and tire rotation done here for one and a half year and the service was outstanding!!!
5/ 5stars
by  
on January 26, 2015
I recently took my autos in for service and was met with smiles and knowledgeable service people who diagnosed my needed repairs and got me out and on my way in avery short time.
3/ 5stars
by  
on January 25, 2015
I've been going here for quite a while and lately their customer service has been deteriorating. I went about 3 weeks ago and will be probably be the last. They were busy and said it take them 3 hours to get my oil changed - I accepted the wait but when i returned 3 hours later - my car was still parked outside! They didn't say a thing, didn't apologize for the wait & their delay. I had to wait over an extra hr and a half totaling 4 hrs and and 45 minutes to get an oil change. Had i known that I would've returned another day but they didn't have the courtesy to inform me. Overall, they do okay of a job.
4/ 5stars
by  
on January 25, 2015
problem was I was told it would take a week to get my shocks. they then called said they were in. I scheduled a time came in waited 3 hours then was told they had the wrong shocks. i then had to wait reschedule and sit another 4 hours to get the job done.
5/ 5stars
by  
on January 24, 2015
The staff at this location five *****. Very pleasant and efficient.
5/ 5stars
by  
on January 24, 2015
I changed oil and filter maybe 4 months ago and it was not so much.
4/ 5stars
by  
on January 24, 2015
Always good service. Good warranty service for tires and alignment.
5/ 5stars
by  
on January 23, 2015
This was my go to for all basic maintenance for my car. It's conveniently located and employees were always friendly and eager to help.
5/ 5stars
by  
on January 23, 2015
I made an appointment online and when I got to the store they were ready for me. They rotated my fires at the same time and I was out of there in an hour. When I was rung up they gave me a coupon to use on that service and I was thrilled.I'll be going back there for services.
5/ 5stars
by  
on January 23, 2015
I have been going to West Sacramento Firestone for nearly a year. Each and every time I go to customer service is just amazing. I cannot speak highly enough about all of the service that I received there.
5/ 5stars
by  
on January 23, 2015
These guys squeezed me in with a flat tire to repair it, rotate the rest of my Firestones and get an oil change w/o an appt. I am grateful and now go exclusively to them.
5/ 5stars
by  
on January 23, 2015
I came in for a flat tire on my mini-van with No Appointment. The guys fixed it, and gave excellent and timely service. They noticed my tires were balding and offered to replace them for me, when they realized it was a dealer only issue they promised to look into acquiring the tires I needed. 3 days later I got a follow up call. Great lookin' out.

Firestone Complete Auto Care Locations In Your Area

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone