Car Tires And Services At 1762 University Dr: Firestone Complete Auto Care In Vista

Ready to come in to your local Firestone Complete Auto Care on 1762 University Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1762 University Dr
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Sun8a-6p
Mon8a-6p
Tue8a-6p
Wed8a-6p
Thu8a-6p
Fri8a-6p
Sat7a-6p
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Store #306091 Managed by Brian Mendoza

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians will give your car a free courtesy check. We'll check tires, wipers, belts, and more. Additionally, we're committed to providing the best auto repair possible at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.2 of 5) - 52 Reviews
5/ 5stars
by  
on February 3, 2019
I was in for a basic oil change. While I was there, The Sales advisor/technician treated another customer (senior citizen) with honesty and integrity by directing the customer to the dealer for a repair that would be covered under warranty. I appreciated the fairness with which he treated this person instead of looking after his bottom line and completing the repair at his shop. I know that I can send any friend or family member there and know that they would be treated fairly without worry. I was impressed.
1/ 5stars
on December 16, 2018
I called at 8am for a same day appointment for a single tire replacement (nail in tire sidewall). I was told that the earliest appointment was at 2pm. I agreed and gave my information. When arrived for my appointment and gave my information, I was met with confusion. I asked if they had record of my appointment. The man claimed they did but that they were busy and backed up. I was given an estimate of 4, 4:30pm. It was not ready until 5:45pm. When I looked at the receipt for APPT it said NO and for DUE it said 6pm. So not only did he not book my appointment when I called, but then he lied about it when I came in. Furthermore, instead of treating my car like it had an appointment (which I had made and he claimed he had record of) they treated me like a walk-in and put me at the end of the line. Trust is so important, especially in the automotive industry. So if they lie about these little things, how can you trust the rest of their work?
1/ 5stars
by  
on September 4, 2018
Brian, the store manager of this location was the problem from the way he didn't listen to the words that I was saying, making assumptions, and treating me differently than how he treated every other customer that came into the location or by telephone. First, when we went out to my vehicle I explained what I needed done (a simple tire rotation). He tells me I need a lock for my aftermarket wheels and rims to which I said, no you don't. My husband and I always take my vehicle to this location or the one aboard Camp Pendleton and I've never had an issue. He repeated himself and seemed as if he wasn't listening to me. Second, we go in and he tells me this service will cost me $20. I asked why my protection we purchased doesn't cover it. He said those aren't Firestone tires. I said I purchased them aboard Firestone Camp Pendleton. He said they aren't our tires. He then looks in the system and confirmed I did. No apology or anything in regards to his assumption and repeating myself or the fact I had to tell him how to do his job. Third, he mentions the darn tire lock again to which I was getting frustrated with and gave the same answer. I asked how long the service would take and he said about an hour. Four, he takes me to the back to show me one of the inner tire locks was different to which I responded, see you didn't need a tire lock after all! The entire time I was in the facility he kept calling me "Miss," he didn't make me feel welcome or try to get to know me in any way. Every other client he called or interacted with he called by their first name and welcomed them. Brian gave me the perception that he didn't care about me and treated me differently because I was an educated female that knew about my car, tires, etc. Brian couldn't even be responsible and be accountable that he was wrong on something. He couldn't simply apologize or be courteous to be. It didn't come across genuine and there was a visible difference between how he treated me versus the males that came in. My husband heard it over the phone. I have NEVER been treated or talked to differently at a Firestone location. Camp Pendleton Firestone provided me better, respectful, and courteous service in comparison to this. It's a shame that the Vista location lost a valuable customer and the former employee Gaby (I believe was her name) was amazing. She never made me feel like this....EVER!
5/ 5stars
by  
on August 23, 2018
Helpful staff. Car was ready when they said it would be done. Tires were a better price than most other dealers. We were looking for SUV tires for an older car that isn't driven much.
5/ 5stars
by  
on August 1, 2018
Absolutely amazing!! Everyone here is so amazing, especially David Hall. He truly cares about helping people and making sure everyone’s car is fixed and making the customers first and making them happy. David works very hard, and is a true professional and he is truly phenomenal and a kind, and good human being. the Mechanics and technicians are absolutely phenomenal and work very hard helping so many people. thank you so much to everyone here that are so wonderful and taking care of my car making sure I am happy thank you so much. I am thankful so much for everyone here.
1/ 5stars
by  
on July 25, 2018
Salesmen Bryan is awful!! Super dishonest and doesn’t care about anyone but himself! Bryan will say whatever he can to get the most money out of you!! STAY AWAY AT ALL COST!
5/ 5stars
by  
on June 21, 2018
Service advisor by the name of David is a truly great guy. Knowledgeable, honest and listens to the customers to best meet their needs, giving them a range of options. I went in expecting not to be able to afford what I needed, and he found perfect solutions for me and made my car safe to drive again.
5/ 5stars
by  
on February 11, 2018
This is the best location I've ever been to! David in particular is really amazing! He is always so friendly and so incredibly honest and knowledgeable and thorough with the entire experience. I will never go to a other mechanic. I came here for the first time about 3 years ago and last year I got your credit card to get new tires and brake pads when I couldn't afford it all at once and it actually brought my credit up and obviously helped me when I was in a huge bind. I can't thank you guys enough especially my credit was just going back up at that point and I seriously needed this card in these repairs. Thank you thank you thank you! I also received over $100 in Visa gift cards from rebates because David pointed them out and always make sure I get the best deals and get taken care of. He tells me the best things to do and gives me options. He's always willing to do everything possible to make my car perfect yet I'm always giving an honest alternative advice as well. For example just checking the warranty from where I got my battery and then coming back to get it cleaned in case they can't replace it for free first. 10 stars across the board!! :D
5/ 5stars
by  
on January 20, 2018
5/ 5stars
by  
on October 22, 2017
Very professional, honest, and accommodating. I feel like I have a new vehicle after taking it there. I had a lot of work done and expressed my concern about having it back same day, and they were 2 hours early. I also asked for a detailed prioritization of what should be done in a budget and the sales associate spent a lot of time with me doing that. He also took me back to physically show me what the issues were. My first experience at firestone will definitely not be my last.
5/ 5stars
by  
on August 13, 2017
This service center is without a doubt the most exceptional center in the country! Fast, efficient, professional, courteous in every aspect of customer service! David, our service advisor, made us feel like old friends!
5/ 5stars
by  
on June 12, 2017
Service Rep Gabby and David were very helpful, informative, and polite. Thank you.
5/ 5stars
by  
on April 30, 2017
Fast friendly service. In and out within an hour on a busy Saturday afternoon.
5/ 5stars
by  
on March 31, 2017
They always take great care of me!!! My tires are absolutely amazing :)
5/ 5stars
by  
on March 20, 2017
EVERYONE AT THIS LOCATION IS PHENOMENAL. BRIAN AND DAVID ARE AMAZING SALES PEOPLE THAT ANSWERED EVERY QUESTION THAT I THREW AT THEM. I FEEL LIKE I GOT AN AMAZING DEAL AND SERVICE. MY HATS OFF TO THOSE GENTLEMEN.
5/ 5stars
by  
on March 13, 2017
These guys are a breath of fresh air. They don't try to update you. They give you honesty opinions and honest answers. I love the knowledge and patience these guys have. You have helped me tremendously. Your awesome!
5/ 5stars
by  
on January 11, 2017
Good service with clean facility and efficiant personel. I will bring my vehicles here for service from now on.
5/ 5stars
by  
on July 22, 2016
I would like to say Brian and this crew is amazing. They always have my best interest. They always make me feel like they truly care about me and what needs to be done on my car. I would recommend this team and shop to anyone. Great people work and customer service. Thank you
5/ 5stars
by  
on June 21, 2016
The Store Manager, Brian, is one of the most helpful people I've ever dealt with in the auto maintenance/repair business. His service and time spent explaining things to me will definitely have me back in his store!
5/ 5stars
by  
on June 16, 2016
I would recommend bringing your vehicle repair needs to this location, the staff is friendly, honest and sells only the services you need without the pressure. Thank you
5/ 5stars
by  
on June 11, 2016
I just got new tires, alignment and oil change at Firestone. Great service I will be a return customer as long as I live in SoCal area.
5/ 5stars
by  
on May 6, 2016
I'm glad a Firestone store is in my area.
5/ 5stars
by  
on May 4, 2016
WE HAD A GREAT EXPERIENCE AT THE VISTA FIRESTONE. THE TECHNICIAN WORKED WITH ME TO FIND THE TIRES I COULD AFFORD AND GAVE ME A GREAT DEAL.
4/ 5stars
by  
on April 16, 2016
5/ 5stars
by  
on April 13, 2016
Staff is professional, keeps you well informed of progress, I appreciated their customer servuc and timely manner in which my car was ready.
3/ 5stars
by  
on December 9, 2015
Before getting the change of oil, I was informed by the manager of the store that it was a coupon sent in email for a discount. Since I was away from home, my husband printed the coupon and sent it on my phone. The manager didn't honor it and I had to go back home in order to bring him the coupon. It was disappointing as I am a faithful client to the store.
4/ 5stars
by  
on December 7, 2015
I used last week, oil change tires rotation, the person at front was very friendly and honest.
5/ 5stars
by  
on November 2, 2015
I have been here about 5 times for oil changes. so convenient being right next door to Store so I can drop off and get errands run at same time. but they are so nice. sadly my car was severely sick but they did not pressure me and gave a detailed description of the problems without too much technical junk. they gave my kids a their cartoon channels and balloons for being so great for mommy!!!! so sweet!!! I will tell everyone to come here! oh yeah I already did the price comparison and they won that competition easily.
5/ 5stars
by  
on October 20, 2015
I ordered 4 tires from an online merchant to save some money, had them delivered to Firestone in Vista, CA so they could install them. They provided great service. So much so that since that time I've bought tires for my other car from them, no more online merchant ordering for tires. I'd much rather get them from Firestone where the managers know who you are and take great care of you. Johnny helped me and he was awesome.
5/ 5stars
by  
on September 14, 2015
We appreciate the honesty, focus on safety, quality service and the affordable prices!
5/ 5stars
by  
on September 7, 2015
The staff worked with my budget, yet still managed to complete what I needed done. my car rides so much smoother with my new tires, and I was completely happy with the customer service.
5/ 5stars
by  
on July 24, 2015
Brian and all the employees there are exceptional! Good job Firestone in finding great and honest employees! That is why I always return!! Thanks Brian!
5/ 5stars
by  
on June 17, 2015
I recently went in to check my AC with a $10 coupon. Automatically I was thinking the worst and started looking up part prices. Within a couple hours they called me and said my car was ready, obviously I was shocked because no one had called me to confirm any type of repairs. At their facility they handed my keys and said it was just a fuse. I walked out paying less than $12 for my AC fix. They could of totally took advantage of the situation but didn't, process to fix AC can get pretty pricy. For that I thank, trust and recommend them to everyone. Thank you Firestone
5/ 5stars
by  
on June 13, 2015
Got a very good internet price on an Interstate Megatron battery. I advised I would go out to the parking lot and remove my old battery to avoid the core charge. Instead, the manager had his technician go out to my car and swap it out for no charge! That's great service!
1/ 5stars
by  
on June 6, 2015
Filed a complaint. Would NEVER go back. they didn't listen, screwed up my order, tried constantly to upsell, kept me 2 hours for an appointment for 2 tires.
5/ 5stars
by  
on May 16, 2015
Completed oil change with care and knowledge. Went over possible future items that need work.
5/ 5stars
by  
on May 11, 2015
Was happy to hear it didn't cost me an arm and a leg to fix my brake lights. I got an estimate from another repair co, they wanted almost the same amount JUST for diagnostic, nevermind the actual repair. Won't waste my time going anywhere else next time!
5/ 5stars
by  
on May 9, 2015
Thanks for helping me out with my hood latch being repaired and the hard work you guys do!
2/ 5stars
by  
on April 26, 2015
I went in for an oil change and asked them to check my brakes... 4 hours later they call me and tell me my brakes are fine but I need an oil change... That's what I we in for!!!! Ridiculous... I will not go back
2/ 5stars
by  
on April 26, 2015
They are always understaffed and don't give you that personal service you get from a delearship or a good machanic shop. Save ur money.
5/ 5stars
by  
on April 24, 2015
Brian was, as always, so helpful. I return to the store because I feel they always do the best for me.
1/ 5stars
by  
on February 27, 2015
I took my car there because my rotors were warped and the wheel shakes during braking. They cleaned them which didn't help at all. I won't be going there again.
3/ 5stars
by  
on February 26, 2015
Everyone there was very friendly but the service took awhile. I had an appointment and still had to wait a couple of hours for an oil change. Service could be quicker and hen I would give it more stars.
5/ 5stars
by  
on February 26, 2015
All the staff no matter what location are professional and very friendly and helpful! They almost always have a discount coupon for the services I need and that helps me because I live on a very limited income at times.
2/ 5stars
by  
on February 13, 2015
Had a big screw in tire. Newer tire from these guys. Would not repair it. Said it was in the sidewall when it was clearly not. Questioned it with the manager, he said it was borderline and his call. Ended up selling me a new tire at discount. Just feel like they didn't want to take care of me and wanted to sell me stuff. Last time that happens.
5/ 5stars
on February 5, 2015
I have been really happy with their service. I have been going to the location in Vista, CA for several years now.
5/ 5stars
by  
on February 3, 2015
I worked with Jesse and he was awesome! He ordered the tires I wanted over the phone and had them ready for me in a couple days. They matched prices with another competitor and got me taken care of in the most professional manor. I will definitely be coming here for all future tire pruchases.
5/ 5stars
by  
on January 27, 2015
service was good, service writer knew what he was talking about, repairs were done right
1/ 5stars
by  
on January 26, 2015
Asked for a specific size tire, they put on a different one right before I had to leave on a trip. I came back after the trip and they refused to change fix their mistake.
5/ 5stars
by  
on January 25, 2015
they have helped me with several issues not related to their service and very quickly with the problems they can fix
4/ 5stars
by  
on January 24, 2015
Had a tune up and brake service done. So far good results
5/ 5stars
by  
on January 23, 2015
I have purchased tires from Firestone and get all my oil changes there. Everyone treats me with respect and expediently.

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