Car Repairs And Tires At 510 Water St From Your Santa Cruz Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 510 Water St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
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Store #267487 Managed by Chris Schneider

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check lights, suspension, hoses, and more. Plus, we're dedicated to providing the best auto repair possible at affordable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (831) 706-9540.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 31 Reviews
5/ 5stars
by  
on February 14, 2019
I took my car in for a second opinion and labor upon honest communication of my cars actual problems with no superfluous repairs recommended. I had already had a diagnostic and was confirming what I already knew was wrong. Firestone mechanic Pat specifically diagnosed the problems, and even notified me of one or two things on the car that I didn’t know were bad, but were, like my bushings. They respected my choices on what not to fix and perfectly repaired exactly what I did want fixed. I was also recommended to purchase tires. Pat explained that tires were important to the function of my vehicle and while the cheaper tires were good they didn’t carry the firestone name. Pat said if those tires were good firestone tires were excellent. A person once told me if you splurge on your car, splurge on tires. I decided to. I feel so comfortable driving in this rainy stormy weather knowing I’ve got fire stone all seasons rolling me through. After all of my repairs I feel so glad that my car is running better than it ever has. I am so pleased with the excellent quality of service. Five stars. Ten of ten. Words cannot express my gratitude. I’ve been screwed over too many times and this was honest service.
1/ 5stars
by  
on December 2, 2018
I will never do business with your store again. Your approach is anything but professional as well as deceitful.
Responded on December 3, 2018
Scott, we are very sorry to hear about the experience you had at this location. We appreciate you bringing this to our attention, and we'd like to have our management investigate. Please send us an email at socialcare@bfrc.com and provide us with the complete details of your experience, any related invoice numbers, store location, and the best contact information for you. Thank you for reaching out to us at Firestone, we hope to hear from you soon. ^Stefanie
Firestone Complete Auto Care - Santa Cruz Management
1/ 5stars
by  
on June 21, 2018
Daniel the sales rep there is Very Rude! So much so I will Never go there again.I asked that my new tires be aired up fully to 44psi. She told me No! That that was for fully loaded and she would air them only up to 40psi! What? She never made eye contact and she was very short with me like I had done something wrong? I was like wow this is a trusted "Tire Rack installer" then it hit me she was pissed because she wasnt getting a Commision off of me? Wow? Shallow! Do not use them "Not Trusted"
5/ 5stars
by  
on May 27, 2018
Amazing service from Tonya and the team there! I highly recommend coming to this shop!
5/ 5stars
by  
on February 13, 2018
Once again. So very happy with the service I got. I had several issues. The fixed the problems and got my car to me when they said it was going to be done.
4/ 5stars
by  
on May 10, 2017
I asked the folks at firestone to check and if needed to replace my trucks front breaks and do a brake fluid flush. They checked the brakes and resurfaced the rotors but did not flush the fluid since it was not necessary. I appreciated their honesty. Plus, they did a great job on replacing breaks. I like the fact that they focused on the job, did what was only necessary, and did not try to sell me other services. BTW, the cost for replacing the breaks was very fair when I compared it to others. I will bring my car here whenever I need a break job.
5/ 5stars
by  
on April 30, 2017
Fast service and problem was solved within estimate.
5/ 5stars
on April 6, 2017
Amazing customer service
5/ 5stars
by  
on October 11, 2016
I love the fact that they always are up front with their time on working with the cars. They give you an estimate and they do not tell you it is going to be ready and it is not. When I called they told me that they were short handed due to a tech was out sick. So, I came in the next day. It was quick and I really appreciate the fact that they did not have to wait that long at all. I have always had good service and the workers are always so polite.
5/ 5stars
by  
on August 19, 2016
Comparing my experience with sears and this location. I have to say that this location have wonderful people, they are very nice and helpful compare to sears. And the services is better and faster then sears.
5/ 5stars
by  
on June 27, 2016
5/ 5stars
by  
on April 28, 2016
Local
5/ 5stars
by  
on April 6, 2016
Got my tires installed same afternoon I visited the store.
2/ 5stars
by  
on October 3, 2015
Initial consultation was good, once car was in it went downhill. Was told needed new tires...told rep wanted some quality tire that I had on it as they gave a very quiet ride and gave excellent mileage. Dude stated he had something just as good...bad choice....now I'm riding on very loud noisy tires....told that is just the way it is.....should have stuck with the Michelins that came with the car.....previous visits were very good experiences, have seen huge personnel turn over at this place….could explain poor customer service that is there now..
5/ 5stars
by  
on September 23, 2015
I came to Firestone on Water Street for an oil change and tire rotation. The mechanic informed me of the manufacturer's recommendation to use fully synthetic (pricey) oil and that I would be technically out of warranty if I did not use that type of oil. I decided to use a basic dino-synthetic blend instead, which is a common choice, and they were fine with it. A great thing about the experience was that I wasn't hit with 20 offers of what else I should be having done to the car (though the car only has 10k miles on it). Still, this was refreshing and makes me feel welcome to come back for future service!
5/ 5stars
by  
on June 25, 2015
I was able to receive walk-in service to get my brake pads replaced. The gentleman who helped me, Chris, was straight-forward, clear, and helpful in explaining what needed to be done along with estimates ect. I am appreciative of the quick service and far better pricing than what my dealer offered. Thank you!!
4/ 5stars
by  
on June 20, 2015
Chris, Leo, and Mauricio in particular are great. They're friendly, honest/trustworthy, and keep you informed and up to date on your car's status . My car was completed quickly, too.
4/ 5stars
by  
on June 20, 2015
I had a flat tire, luckily next door to the Santa Cruz Firestone dealer. The tech was very friendly and helpful. I made an appt, got it in and ended up buying a full set because my tires were almost done. My only gripe is, the price quoted to me didn't include all the "extras" like mounting, valve stem, sensor, added road hazard warranty($25 per tire!), etc. which brought the price from around $575 to almost $900. This was misleading, and is not good customer relations. You should be told the total cost, out the door, and options explained before.
5/ 5stars
by  
on June 13, 2015
Needed new tires and an oil change and The guys at Firestone helped me pick out the tires, got them put on in no time and I was on my way. They are friendly, courteous and professional. They've done work now on both of my cars and I couldn't be happier.
5/ 5stars
by  
on May 28, 2015
Replaced tires for a great price and changed oil at a good value also. Fast and professional service
5/ 5stars
by  
on May 17, 2015
Wow!! I'm so impressed with the workers at this store. Eddy at the front was so pleasant to talk to. He understood what I needed and worked with me. I could not pick up my car until 7pm on Sunday. Francisco a mechanic waited after work until I picked up my car. He waited almost 2 hours after he was off work. Who does that!! That is un heard off these days. Only people how care. He wanted to make sure that my care was going to be safe. My husband and I we're blown away that he cared that much to stay until I picked up my car. I have nothing but great experiences at this store. I'm always so thankful every time I come to this store. Thanks :-)
5/ 5stars
by  
on April 28, 2015
My first time and it was great. good customer service.
5/ 5stars
by  
on March 20, 2015
I am happy to report that I am going back to Water Street Firestone.
1/ 5stars
on February 26, 2015
Firestone in Santa Cruz did a coolant system service on my Ford Ranger. After the service was completed, the next day, I check my coolant in my resv tank and the coolant was very very dirty and the resv tank was low. It looked to me that the service was not completed, or done at all. Lucky I checked Firestone's work.
3/ 5stars
by  
on February 6, 2015
Can't get in for an appointment to rotate my tires.
1/ 5stars
by  
on February 2, 2015
I have used Firestone for years they r good for tires and maybe a quick oil change but not a good group of full service mechanics. Multiple times they have told me I needed expensive services and they were wrong. My father is a automotive tech and does all my big services and is appalled by the recommendations from Firestone. Unnecessary and just plain wrong. If my dads shop did tires and alignment I wouldn't use Firestone at all but I guess it's ok for my lifetime alignment even though one shop said my car couldn't be aligned without buying parts yet another shop nearby aligned it without incident. watsonville seems to be the worst location
4/ 5stars
by  
on January 27, 2015
We were on our way to meet up with family in San Luis Obispo (a three hour drive) when our low tire indicator lit up. We stopped at Firestone in Santa Cruz and had to wait 1/2 hour for a mechanic, but they found a nail in my tire, fixed the tire and sent us on our way in under one hour. We were pleased since we didn't have an appointment.
1/ 5stars
by  
on January 24, 2015
Took my car in 4 times and it seemed like the technicians were guessing each time and couldn't pinpoint the problem.
5/ 5stars
by  
on January 24, 2015
Had 2 different appoinents for new tires and oil change. Serviced in a timely manner and the best prices for the area.
5/ 5stars
by  
on January 23, 2015
happy with the work & appreciate the overall experience! Would also appreciate updates on specials such as oil changes, etc.
5/ 5stars
by  
on January 23, 2015
Thank you for the excellent service. I recognize the high standard of quality that the technicians displayed. It seemed to me that they were truly concerned about not only my vehicle, me personally as well.

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