4/ 5stars
on August 11, 2018
5/ 5stars
by Melody J
on November 17, 2017
Polite, expeditious, concerned and honestly priced valued work done immediately. What more can you ask for from your mechanics? Firestone is my family!
5/ 5stars
by Aries
on April 7, 2017
Most of the people there know us and every time, we always have a great and fast services.
5/ 5stars
by Thom S
on March 3, 2017
great experience! Thanks for the ride home Rafael and Thank you Jocelyn for coordinating My brake repair with a job well done!
1/ 5stars
by Alonso M
on October 3, 2016
This Firestone location is more concerned about up selling than taking care of the customer. Check engine light and traction control light both turned on after getting serviced here within minutes of driving off. Both lights were not on prior. Bad experience all around, lesson learned. Avoiding Firestone in the future.
5/ 5stars
by alan b
on October 1, 2016
My car battery was not charging and going dead. I needed a jumpstart to drive home. I purchased the battery from the Orange Firestone center 2 years ago. I knew there was a warranty but did not want to go to the Orange store because the Store Manager changed and the customer service changed too. The service was not friendly or helpful. I live in Orange and decided to drive to the Santa Ana Firestone. I'm glad I did because Freddy Roys was friendly and helpful to resolve my battery problem. In fact, I arrived at the store at 6:05 pm and saw the close sign. Freddy greeted me and I told him my battery problem and he checked the warranty and replaced the battery! My car problem was solved immediately even when the center was closing. I drove home and drove to work the next day without battery problems. I want to commend Freddy's professional and friendly customer service. I'm a long time Firestone customer and when the Orange center changed the Store Manager I thought I would not find a car repair shop I trust at affordable prices. I'm glad I drove farther to the Santa Ana center. I found customer service I trust. Thank you Freddy Roys.
5/ 5stars
by Cara B
on September 15, 2016
Excellent customer service!
2/ 5stars
by 9493593182
on June 18, 2016
Hello I am trying to connect for last couple of weeks however could not. My new tire experience with Firestone was not good , as promised there was no alignment Check done and other checks which were listed In the deal. I am not happy with the service as my tires seems shaking making me uncomfortable While driving. Today as well I called your store for oil change No one picks up even if they pick up the y hang the call without any proper response for the available time. Let me know if you want ME to look out for other car store . Thanks Kiirran Sent from my iPhone
5/ 5stars
by ArtieC
on December 24, 2015
First time customer and now I am sold and will be using Firestone for all my tire needs. Thank you!
5/ 5stars
by MaryannS
on December 23, 2015
I was here yesterday and they were able to match my price the sales representative was really helpful.
5/ 5stars
by James n
on December 23, 2015
I have been a Firestone card holder since 1985. First visited don Olson/ Firestone in oldsmar fla.... I have never had a problem with any of the shops that I have visited... They have always been courteous and professional... The store in Santa Ana/ Tustin ave the staff and the manager Roy I have to say is the best one to date... They just make you feel confortable
5/ 5stars
by Alex T
on December 12, 2015
Great job! I was very pleased with the job and i will go back
5/ 5stars
by QUITO
on October 22, 2015
SERVICE WAS PROFESSIONAL AND WILL BE BACK FOR MORE, THANKS
4/ 5stars
by Yoyis
on October 19, 2015
I called ahead to ask about prices for oil change, and the person on the phone was really nice and took the time to explain anything that I need it to know, give me and appointment for the same morning, when I arrived he was very helpful and nice. Even though my care took longer than I expected, I was pretty satisfied with the prices and service. I'll definitely go back there and will recommend to my friends.
5/ 5stars
by KFrancis
on October 18, 2015
I used them a week ago and I am extremely happy with them.
4/ 5stars
by Work
on October 13, 2015
Great service......................................
5/ 5stars
by Fadi
on June 27, 2015
The guys were very helpful and have an excellent customer service. They inspect my vehicle, very informative about the necessary/recommended maintenance and serviced my car in timely manner. I recommend this location to anyone. thanks
5/ 5stars
by wallz
on June 11, 2015
Got lifetime alignment and other things done. Everybody was great. One service specialist even rode with me after the job was done to make sure the alignment was fixed.
5/ 5stars
by Kimchi
on May 11, 2015
We have been bringing both vehicles to the Santa Ana Firestone for three years for service and repairs without issue.
5/ 5stars
by Ester
on April 28, 2015
It began with the initial phone calls I made, on two occasions, to inquire concerning the purchase and installation of a new battery. Both gentlemen who assisted me were extremely cordial and explained they could assist me immediately upon arrival, and have me on my way out within approximately 40 minutes. Upon arrival and departure, I was assisted by Jacob with exceptional customer service. He explained, in detail, the information and warranty concerning the purchase of the battery and other services offered. The customer care displayed by the staff at this facility is to be commended. It is always a pleasure to be greeted with a smile and a pleasant attitude from staff members at any customer service establishment. This crew even goes above and beyond to ensure their customers are comfortable in the waiting room, which was fresh and immaculately clean. They even provide great tasting coffee and television for the customer. I want to thank Jacob, who assisted me, the manager and all of the outstanding employees of Firestone, N. Tustin Ave, Santa Ana! I love the teamwork exhibited at this location! Continue maintaining the standard of excellence. You made my day and I give you a rating of A++. Thank you.
1/ 5stars
by Buff B
on March 10, 2015
We stopped going to this store about a year or so ago. My step-daughter brought her Jetta in and they messed it up so bad (we ended up having to take it to VW anyways because they had no clue what they were doing and kept "fixing" things that weren't broken) and the communication was horrible with the store managers. She even brought it back one more time (don't ask me why) and we found out they put in the wrong oil (mechanic told us when we were selling the car). I had to go complain to the general manager to get refunded. We go to another Firestone now. I have faith in the company but this store is awful.
5/ 5stars
by Ericc
on February 26, 2015
Fixed my tire quickly. Staff was excellent and I am PICKY.
5/ 5stars
by Durwould
on February 26, 2015
They were patient with my mother's car and really great about taking care of her while the service was completed.
5/ 5stars
by SylviaC
on February 4, 2015
I had a couple of issues with my car and they went above and beyond.
5/ 5stars
by Katiew
on February 2, 2015
Recently I had my oil changed, 2 new tires, and an alignment. They were able to get my service done in a timely manner doing an excellent job. The front service staff were friendly and efficient.
5/ 5stars
by KenKA
on January 27, 2015
I had recently been experiencing a problem with the low tire pressure warning light on my utility truck. I went to the Santa Ana Firestone on Tustin Avenue. I had all of the tires inflated to the property pressure level. After driving, the warning light did not turn off. I returned to the same store and spoke with Antwone. I am not sure what he did, but with a small handheld device, he did something from the driver’s seat which involved turning the ignition key on and off. He then took the device to each of the 4 tires and did something to cause the vehicle to honk. I believe that he otherwise “reset” or recalibrated” the tire pressure sensors. In short, the tire pressure light went out and has not come back on since. I appreciate the extra effort on Antwone’s part to solve my problem. It is truly appreciated. I will continue to bring my vehicles to the Santa Ana Firestone, on Tustin Ave.
5/ 5stars
by Shawn D
on January 27, 2015
My wife went to the Firestone Santa Ana store thinking she needed tires and break service. That would of been a easy thousands of dollars repair. As it turned out all her car needed was a tire balance. Not only were the guys honest about my wife's car. They even had a great deal on tires for my truck. Where I saved hundreds of dollars. it is very refreshing to knowthat there is still honest people in the tire retail industry. We will both be coming back for our auto serviced in the future.
5/ 5stars
by mr j
on January 25, 2015
used them recently for a 4 wheel alignment. it was quick and prompt. called soon after it was done, as I was nearby. recommended
5/ 5stars
by Danny O
on January 24, 2015
Erick and his team are professional, honest, and informative! Excellent Firestone to bring your vehicle and build a lasting, automotive care relationship!
1/ 5stars
by Unimpressed44
on January 23, 2015
I took my SUV here that did need a lot of work. They fixed up a lot, but also never even looked at the 2 main things I brought it in for. They were also missing some parts to finish up some of the jobs so they gave it back so I could at least use it while we waited. Over a month went by and I had to call them. Again, I bring it in, they did a ton of work, and never even looked at the 2 things I was complaining about. They are unreliable, don't listen, and honestly I don't think they're mechanics are that great. I brought my SUV to 2 other places to get the 2 things checked out (again) and both places immediately knew what it was before even looking at my car. Very disappointed and absolutely will not return. Just come here for tires, nothing else, not even an oil change.
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