Car Tires And Services At 9690 Reagan Rd: Firestone Complete Auto Care In Mira Mesa

Ready to come in to your local Firestone Complete Auto Care on 9690 Reagan Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #20451 Managed by Josh Malo

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, wipers, belts, and more. Plus, we're devoted to offering the most consistent service on the market, all at reasonable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

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Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 62 Reviews
5/ 5stars
by  
on March 19, 2019
N/A
5/ 5stars
by  
on December 27, 2018
I've been going to this location for years. I recently moved out of the area and still go to this location just because the customer service is great and they've been able to help fix my car whenever I need something done or fixed no matter how minor or major. They're also always looking for ways to help me save money which is awesome. And they don't pressure you to get anything you don't want. They're really honest and tell you what you need and then any other stuff is completely suggested options you can say yes or no too. And they explain all charges before and after your service.
5/ 5stars
by  
on November 8, 2018
Everyone was extremely nice. They kept me informed of timing without needing any kind of prompt from me. When it was time to check out, it was explained to me everything they did to my car and gave me recommendations to what I may be needing in the coming future and gave me a quote right away for when I'm ready to come back. I'm extremely impressed with their customer service.
5/ 5stars
by  
on September 17, 2018
I have tried other location but I'll stick with this location 92126 in Reagan road branch, because they don't up sale me, they are full expert on duty.
5/ 5stars
by  
on August 9, 2018
1/ 5stars
by  
on July 10, 2018
The work on my vehicle was not only not completed but I never even received an update about my vehicle. After that I was approached about upsells. completely unprofessional
5/ 5stars
by  
on May 16, 2018
All the technicians were great and got me in and out in a timely manner. Service was performed on my vehicle and I was informed when it was complete instead me having to constantly call to check like other places. My bill was thoroughly explained to me when it was complete and time for me to pay.
5/ 5stars
by  
on April 26, 2018
New battery was installed in under 45 minutes and both Greg and Tommy were helpful, informative and on the ball. It's a pleasure doing business with a company that is honest and committed to doing a good job.
1/ 5stars
by  
on April 15, 2018
a master tech put me in harms way by allowing me to drive a car that didn't make it 10miles off the lot. my car shut down on the freeway after leaving Firestone. i feared for my safety. my trust has been broken. and all he could say was "we didn't test it on the road it started up fine in the parking lot" but your a professional? you wouldn't do this to your daughter or maybe i wasn't the right color? either way Firestone you severed this relationship!!
5/ 5stars
by  
on April 15, 2018
I have had very positive experiences at this store. The people are considerate, quick, and help me get just what I need. They have stayed open a little late for me before becaue my brakes were grinding, they have gotten a weird part for my car in one night so I could get it before closing, they understand that I’m only maintaining my car at this point so they don’t try to give me extras, they make suggestions for what good next steps could be down the road, and encourage me to come back if things don’t seem to be going right so they can fix it. I am very impressed.
5/ 5stars
by  
on April 13, 2018
Honest employees and their fast.
1/ 5stars
by  
on January 8, 2018
After having an unpleasant experience and letting Firestone auto care know about, I was told through an email that I would be contacted by the Store manager to discusss what had happened to me and I never received a call or an email. Extremely poor service and no showing or demonstrations of caring about customers, we are disregarded.
5/ 5stars
by  
on September 9, 2017
Always have a great experience here. Sales advisors are very knowledgeable and friendly
5/ 5stars
by  
on July 24, 2017
Great service
5/ 5stars
by  
on July 2, 2017
Josh and Dave are there to take care of your vehicle in a professional and helpful manner
5/ 5stars
by  
on June 1, 2017
5/ 5stars
by  
on June 1, 2017
I love this Firestone!!!! Great staff and recommendations on next service items. I have great faith in their recommendations.
5/ 5stars
by  
on June 1, 2017
I actually enjoy bringing my automobiles to this Firestone. Crazy right? The staff are so friendly , and I have complete faith in their advice.
5/ 5stars
by  
on June 1, 2017
The customer service is outstanding. Everyone is very nice and friendly, and I always trust their advice.
5/ 5stars
on May 26, 2017
5/ 5stars
by  
on May 25, 2017
good place to go.
5/ 5stars
by  
on April 25, 2017
I liked how Josh created good customer service at the front receptionist area. He explained that I will need to get a timing belt, water pump, and fuel pump check.
5/ 5stars
by  
on April 17, 2017
5/ 5stars
by  
on March 29, 2017
Exceptional and friendly service at a great price. Firestone is quickly becoming my go to place for all my car care needs!
5/ 5stars
by  
on January 26, 2017
I highly recommend using this Firestone location. I was highly impressed with the all around service , but i was greatly impressed and happy with the customer service given to me by Felipe and Dave. These 2 men took their time explaining things to me , they were efficient, courteous , professional. Not only did they provide great service but they were able to apply discounts for me , they made sure i was getting a great deal on all 4 tires and alignment . They both made sure i left Firestone with a smile.
5/ 5stars
by  
on December 31, 2016
I have been going to this Firestone for 23 years, and have always received excellent service. If there is an issue with my car, other than what I took it in for , they have always called me with the quote and to see if I wanted it taken care of at that time. They know me when I come, and call me by name. I have even run into them in the grocery store, or a at fast food place when they are on lunch, and they know who I am. I appreciate that.
5/ 5stars
by  
on September 26, 2016
The customer service at Firestone was excellent! I was given options on what tires best fit my needs. Nic made me feel confident about what to choose and was very professional. I would definitely recommend this establishment.
5/ 5stars
by  
on August 9, 2016
Great service, work gets done when promised.
5/ 5stars
by  
on May 4, 2016
WELL EXPERIENCED STORE MANAGER SERVED ME PROFESSIONALLY, WITH A GREAT SMILE
4/ 5stars
by  
on April 25, 2016
Good
5/ 5stars
by  
on December 18, 2015
Staff was friendly and knowledgeable. Fixed my issue promptly. Had nothing but positive things to say about the company and new CEO.
2/ 5stars
by  
on December 17, 2015
They wanted to charge me to check the state of my brakes. I had to return the next morning to get the air cleaner box re-sealed. As soon as I drove away I knew something was wrong. I could hear the carburetor sucking air like when we were kids and removed the air cleaner so the engine would sound meaner. They did an oil change more than a week ago and I still smell burning oil coming from the engine compartment. Overall 2 stars out of 10.
5/ 5stars
by  
on December 2, 2015
I am always satisfied when I go here. I don't feel like I have ever been gouged or ripped off. I also have always felt the mechanics knew what they were doing.
3/ 5stars
by  
on December 2, 2015
I've been coming to this Firestone for years and have always been pleased. This time was the exception. Installing two new tires took three hours instead of the estimated two. They said they couldn't get the tire pressure warning light to go off. I accepted the vehicle anyway, drove half a mile, and realized the tires were underinflated. To top it off, there were no caps on the new valve stems.
5/ 5stars
by  
on November 30, 2015
Had a great selection at the right price, Everything done just over an hour.
5/ 5stars
by  
on September 30, 2015
Last week my car battery died. I called my nearest Firestone and they verified they had the battery in stock. I immediately went over and they put the new battery in right away. It barely took 30 minutes. That is what I called excellent service.
4/ 5stars
by  
on September 19, 2015
Brought my sister's car in for new tires using a web coupon. She had misstated the tire size by two inches because she got the "edition" wrong in the wizard. The larger tires in that make were outside her budget, but the serviceman worked to make it affordable. AWESOME ... then we get home and see that there was a cheaper model available in that size. The serviceman didn't cheat us in any way, he just didn't check for alternatives. I am sure he wanted us to have a good safe tire, but for us we just wanted a new pair of tires that would last a year, which is all we expect the van to last. So, that's my small complaint. The tires we got are great and they will make someone a great find at the junkyard in a year. Otherwise, great service, great execution, great attitude. I'll go back with my own car when it needs new tires.
3/ 5stars
by  
on August 10, 2015
I actually wasn't surprised to hear an up-selling spiel after I came in for an oil change. "Did you know that Firestone offers a credit card?", I feel so sorry for the mechanics that are forced to advocate this. I mean I understand spread the word but please. So I came in to the local Firestone to get a routine oil change done and get my tires aligned. I received a call and the very professional mechanic called to inform me that my tires were a little too bald to get my tires aligned. Fine. I came in and the cashier had me pay the total she quoted me for w/o checking to see that in fact I didn't get my tires rotated. I guess it was my bad for not checking before but I had to go back to get a refund for work that they didn't do. That was a little upsetting.
5/ 5stars
by  
on August 6, 2015
Everyone was super friendly and helpful and had great customer service
5/ 5stars
by  
on August 6, 2015
Received excellent service as always ! Thank you !!
2/ 5stars
by  
on May 2, 2015
I made an appointment for an oil change. The earliest appointment available was at noon, which was not my preferred time, but I made the appointment the day before. I would rate the oil change as slow. They took my car into the garage shortly after I arrived, but it took a little over an hour, which I think is too long for an oil change. No suggestions were made for further service, which is unusual for Firestone - I am normally barraged with a list of things they suggest I should have fixed. I was happy about this though, since money is tight and I don't want the worry of thinking my car is going to fall apart if I don't do something. The only thing that I was really bothered by was the conversation among the employees that was going on in the lobby while I waited for my car to be serviced. There was a guy who had just come back from a Firestone conference, and he was joking about it (loudly) with the other employees. He spent about 15 minutes laughing and badmouthing the people who presented at the conference. I think this is very unprofessional and shows he does not respect the company he is working for. When I invest my money with a business, especially at one that takes care of something important like my car, I don't want to hear the employees badmouthing the company management. It makes me lose trust for the business. I would hope that the employees are aligned with the company vision and focus on taking care of their customers with integrity, or they should go work somewhere else.
5/ 5stars
by  
on February 28, 2015
I needed an oil change in a hurry and Firestone was able to squeeze me in and get me on the road in no time.
5/ 5stars
by  
on February 27, 2015
Very good and honest service. Staff like Tom and Josh are wonderful.
5/ 5stars
by  
on February 27, 2015
The Firestone team in MiraMesa is awesome!! They treat you patiently and super friendly. They were able to fix an issue that my car's agency couldn't. Besides they are open all year long!! I recently moved 30 miles and still rather driving that far so they still fix my cars. I hugely Recommend them
4/ 5stars
by  
on February 26, 2015
This location has serviced all of my cars (5 of them) I keep coming back for one reason, they've installed windshield wipers I purchased elsewhere and when I'm going out of town, I can pull up and they'll check my tires. If they want to change anything, it would be to add more staff, sometimes it takes to long for an oil change.......But I usually plan for it.
3/ 5stars
by  
on February 25, 2015
Car is giving starting trouble even though battery checkup happened by Firestone and they mentioned battery is in good condition.
5/ 5stars
by  
on February 25, 2015
The service guys are always helpful and make an effort to offer quick service. I will be back.
5/ 5stars
by  
on February 7, 2015
Good service & convenient good great honest friendly
5/ 5stars
by  
on February 3, 2015
I regularly use Firestone to service my vehicle, and they always satisfy. They were ready for me when I arrived, and had the repair completed before I returned. No nonsense, exactly what was needed.
5/ 5stars
by  
on February 3, 2015
I used Fireatone for 60K mile service on my car. Very pleased with the workmanship. Car runs smoothly.
5/ 5stars
by  
on February 3, 2015
All the times, I've been at Reagan Rd. Firestone, their customer service and attention are optimum. That's why I've been going with them, for the better part of a decade.
5/ 5stars
by  
on February 3, 2015
The customer service is top notch. We drive a far distance to take our vehicles to Firestone Mira Mesa. Josh is great at telling us what work needs done now and what can wait until our next oil change. Bobby is so trustworthy and I know my cars are ALWAYS in the best hands when he is working on them!!!
2/ 5stars
by  
on February 3, 2015
I needed new front brakes and possible rotors so I picked up some rotors at a local auto supply and went over to Firestone for the brakes (keeping the rotors in the trunk if needed). Firestone said I needed both but WOULD NOT INSTALL THE ROTORS I HAD. Instead charging me 2X as much for theirs. I think this policy stinks and I even said I will waive any warranty on them since you did not supply them.
4/ 5stars
by  
on February 2, 2015
I did not have a lot of time to spend on having my car serviced and I did not have an appointment, so I was happy when the service personnel agreed to take replace my car's defective tire that same day. I did not have to wait long and I received fast and friendly service.
5/ 5stars
by  
on January 27, 2015
Very professional and friendly every time I need a quote or service.
5/ 5stars
by  
on January 26, 2015
Firestone is my single source for auto service. If only my local Firestone service center could perform a smog check there would never be any reason to go anywhere else. I've had starters, batteries, air conditioning, and shift cable issues worked on over the years as well as tires, and regular oil changes. The lifetime alignment is a definite plus - I have my the tires rotated and the vehicles aligned at every scheduled oil change. The service is always reliable and the prices are always reasonable.
5/ 5stars
by  
on January 24, 2015
Josh is the best He puts customers first and always dose a great job
5/ 5stars
by  
on January 24, 2015
I went in for an oil change and there are many places in Mira Mesa for oil changes, so I went on yelp and Firestone had the best reviews. For good reason. The staff there was very friendly and knowledgeable. Also, they completed the oil change in a timely manner which was important to me. They were nice enough to fully inspect my vehicle and gave me a no fee no obligation estimate. Very nice of them. I'll be going back for sure!
5/ 5stars
by  
on January 23, 2015
I can drop off my car in the morning or afternoon and they can have it ready in about two hours or less. I'm very happy with their customer service. Josh, the service advisor, is great. Thank you!
5/ 5stars
by  
on January 22, 2015
i have been taking my cars to firestone for many years. their knowledge of all kinds of cars, and their service has always been above expectations. their honesty is unquestioned. you can rely on these guys to get your car back on the road when they say it will be ready. open on sundays, a great payment plan, coupons, its always a good experience. they have saved me money by showing me the best way to take care of a problem, considering my cost as a priority. i trust these guys , you can as well.
5/ 5stars
by  
on January 22, 2015
I have only good things to say about this Firestone, best customer service, great coupon prices, and I trust my car with them. They are not pushy, like Toyota Poway and they even remind me of my warranty with Costo. I have been very happy with Firestone. Thank you!
5/ 5stars
by  
on January 22, 2015
I always get great service from Firestone. They are fair, knowledgable, friendly, and professional. Thats why I keep coming back with all my cars.

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