Firestone Complete Auto Care: Your Source For Tires And Repairs At 6977 Friars Rd Ste 140-a In San Diego

Ready to come in to your local Firestone Complete Auto Care on 6977 Friars Rd Ste 140-a? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

6977 Friars Rd Ste 140-a
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Store #29971 Managed by Brand Nelson

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll check tires, headlights, belts, and more. Additionally, we're dedicated to offering the most consistent service on the market, at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(3.8 of 5) - 76 Reviews
5/ 5stars
by  
on March 7, 2019
I haven't received customer service like what I just received at your 3112 Midway Dr. location in San Diego in many years. The whole team put a smile on my face by providing me with their customers service skills. I'm a 100% disable Vietnam Vet and it takes a lot to move me, however your team made my day! For that I thank everyone at this service center. I look forward to the day that I need to return to your service center for additional auto need service. All the best, Frank J. Dutra Retired US Army
3/ 5stars
by  
on February 12, 2019
My quote from Firestone was $585 or so. Just had my oil pan fixed with oil change and new filter for $125.
5/ 5stars
by  
on January 15, 2019
Service was great hut the cost seemed excessive. Not sure I can afford to return.
4/ 5stars
by  
on October 15, 2018
Great hours of service, customer support, and technical work.
1/ 5stars
by  
on September 3, 2018
We had made an appt for monday am and left it there since we didnt know how long ot be and had things to take care of.Before closing we were told they were still not done looking at it. We asked what they did in the 7 hrs it was here and they told us they did not start working on it right away since it was dropped off even though we had an appt. We wasted 99$ for this not to be completely done. Do not come here
1/ 5stars
by  
on August 17, 2018
My experience here was horrible. I took my car here to get tires repaired that had warranty on them and the warranty was horrible didn’t cover nothing. Also was told a price for the tire to be replaced then when it was time to pay they told me a price that was more than what was quoted. I told them I was quoted a price and they argued with me for 20 minutes before discounting it to a price that was still not the correct price but tire was on car already so I had to pay. Also I am in the United States military never offered any discounts or any apologies but instead insisted I get a credit card. Just horrible customer service all around
5/ 5stars
by  
on April 7, 2018
Great service, they listened to my concerns and took time to look into them and assure me that they were addressed properly,
1/ 5stars
by  
on March 31, 2018
Very poor customer service the store was very dirty manager Brittany ignored everybody played around with somebody else was told my card be ready in 15-20 minutes I've sat for over an hour for I finally said where's my car it was parked out back with a dumpster right behind it hard to turn the car around to get out of there I will never return to this place or never recommend it to someone
1/ 5stars
by  
on March 31, 2018
Very poor custermer service store dirty unfriendly staff
1/ 5stars
by  
on March 17, 2018
They will damage your car!
5/ 5stars
by  
on March 5, 2018
I was assisted by the service manager Brandon. He was very personable yet professional in handling my issue. In addition I overheard another employee discussing options with a customer who was confused with appointment scheduling over walking in. The employee exhausted various way to give the customer clarity with much patience. Over all I didn't expect the level of professionalism from the site, as I initially braced for the "mechanic" stereotype of talking around customers in an indifferent attitude, but I witnessed none of that. I was impressed.
5/ 5stars
by  
on January 13, 2018
Brandon Nelson, store manager, was very helpful. We came in for an alignment on two cars. We were able to make an appointment and our visit was handled in a timely manner. We were surprised about the free comprehensive checkup on both vehicles. There was no pressure to buy anything but we appreciated knowing about issues that needed attention. We are very particular about our vehicles and we trust Firestone Complete Auto Care in Fashion Valley.
1/ 5stars
by  
on October 12, 2017
Brought commuter van into store at 08:25 for a 08:30 appointment. Techs did not begin to start working on van until 10:00. It took about thirty minutes to mount and change to four new tires. Upon completion I transited to pick up other commuters and noticed low tire pressure alert. I scrolled through menu and also saw low pressure indications for both sets of front and rear tires. I call back to Firestone and was told that their tire "Tool" was broken, had been broken for weeks and that I could bring commuter van to any other location for clearing. 1. I do not understand why I was scheduled for a 08:30 appointment and work did not commence until 10;00? 2. I do not understand why I was not told about alarms, broken tool and fix while in the store? I believe I should have been told about that up front.
1/ 5stars
by  
on October 12, 2017
5/ 5stars
by  
on October 10, 2017
Easy to book oil change online, car was ready faster than expected. Great guys work here!
5/ 5stars
by  
on September 24, 2017
I first tried my dealer and they made me feel as though I was an inconvenience I went to Firestone they valued my business they did an excellent job on my car they did it in an efficient manner and I highly recommend them
5/ 5stars
by  
on July 31, 2017
thank you
5/ 5stars
by  
on June 29, 2017
The tires that came on our 2014 Jeep Wrangler Rubicon needed to go! Even with only 28K miles they were super noisy and rode like a pile of elephant dung. Brandon recommended replacement tires that are bigger, beefier, and very quiet - we could not be more pleased with them, and the excellent service we received at Firestone San Diego. And getting to shop in Fashion Valley while your car gets worked on is a huge bonus. We will definitely call Brandon again for our next tire purchase.
5/ 5stars
by  
on May 6, 2017
Our family likes the service we get and the friendly advisors. We choose Firestone first when looking for good auto repair.
1/ 5stars
by  
on April 25, 2017
Firestone Complete Auto Car Store# 029971 6977 Friars Rd Ste 140-A San Diego, CA 92108 619-297-6440 Repair and Rework Timeline – 2003 Toyota Highlander Lic: 4ZVB486 CA VIN: JTEHF21A330103469 Work Order 258890 20 APR Thu 7:00am Drop off car for replacement of timing belt and associated work, serpentine belt, coolant system service, replace upper and lower radiator hoses, and engine oil change. 11:45am Received call from Firestone. Valve cover gasket leaking. Approved replacing valve cover gasket. 5:42p Received call from Firestone. Timing belt of by one or two teeth. Timing is off. You can pick the car up but you woundnt be very happy because the timing is off. 6:58 Received call from Firestone. Need to continue working on the car Friday morning. 21 APR Fri 10:55am Called Firestone. Techs needs more time. Will be ready 2 or 2:30pm 2:03pm Received call from Firestone. Car is ready. 3:30pm Picked up car, paid for work done. Belt squeal upon start-up and check engine light is on. Tech says new belts squeal and it will go away and that check engine light will reset after driving. 22 APR Sat 7:00am Discover puddle of oil/fluid on garage floor. 10:03 Call Firestone and made appointment to troubleshoot the oil/fluid leak on Sunday 7:00 pm By the end of the day cleaned up 4 puddles of oil/fluid between running errands with the car. 23 APR Sun 9:30 am Drop off car. Belt squeals upon start up on two separate occasions for different 2 techs. 1:06pm Received call from Firestone. Tech admitted and apologizes that the check engine light was on and indicated an electrical plug was not reconnected after the timing belt change, and that the belt squeal upon startup was due to power steering pump oil/fluid on the belts. The tech determined that the leak was coming from the power steering pump, and assured me, without a doubt, that the leak was from the power steering pump and that he was 100% positive the oil/fluid was power steering oil/fluid. I asked him if the leak was from coming from behind time belt cover and the tech replied he was 100% positive it was not and that the leak was the power steering pump. I agreed to replace the power steering pump. 4:34 I called to check on progress. Tech has the car on a test drive. 4:55 Picked car up and paid for work done. Tech assured me there was no belt squeal on startup, the check engine light was off and there was no longer a leak. The car did not squeal upon startup and the check engine lite was off, however I hear a constant whining sound that matches changes in RPM coming from beneath hood on the passenger side that I would guess was a power steering pump about to fail. 7:15pm Check on car parked in garage and find a oil/fluid puddle on the floor and clean it up. 8:00pm Check on car parked in garage and find a oil/fluid puddle on the floor and clean it up. Mon am oil on garage floor, humming sound 24 APR Mon 6:45am Check on car parked in garage and find a oil/fluid puddle on the floor and clean it up. Drove to work and place cardboard under leak area. 11:45 am Checked on car in parking lot, cardboard is wet with oil/fluid, flip over clean side of cardboard. 3:15 pm Checked on car in parking lot, clean side of cardboard is wet with oil. Drove home. 25 APR Tue 7:15am Check on car parked in garage and find an oil/fluid puddle on the floor and clean it up. Drove to work and place cardboard under leak area. 3:30pm Checked on car in parking lot, cardboard is wet with oil.
5/ 5stars
by  
on October 9, 2016
Walked into the store with a warm welcome and greeting of the day. Then was immediately assisted. All questions were answered on the spot and with no hesitation. Was told of the warranty information and then purchased tires. Waited only 2-hours for install, balance, and alignment. Great service!
5/ 5stars
by  
on July 26, 2016
The techs and other staff are always friendly; I have never felt pressured into repairs that aren't immediately needed but am always informed of what recommendations are being given with the price. The location and hours are convenient and allow me to drop my vehicle off before heading to work if needed. As long as I am in San Diego I'll make sure these guys are taking care of my vehicle.
1/ 5stars
by  
on July 18, 2016
Wasted 5 hours but been told 2 hours. No body touched my car for first 3 hours when I got back to Firestone 1 hour late of what initially suggested. No Updates, asked a few times. Took money away , no service done.
1/ 5stars
by  
on June 1, 2016
2/ 5stars
by  
on April 26, 2016
The parts mark-up is too high;as much as 110 percent capared to other sources. Labor cost are also exorbitant.
5/ 5stars
by  
on April 14, 2016
Gilbert and Trevor were great! Thanks for the help guys!
5/ 5stars
by  
on April 11, 2016
Excellent customer service and communication.
5/ 5stars
by  
on April 5, 2016
Trevor was very professional and easy to work with. Firestone is on top of there game. Best place for oil changing.
5/ 5stars
by  
on December 15, 2015
I was in a hurry and these guys were such gentleman to me and did a most excellent job at helping me locate problem areas on my Chevrolet and helps me put a time frame on the repairs it needed most. I have to say great job guys, see you soon.
5/ 5stars
by  
on December 1, 2015
I had a major crisis two weeks ago, and they definitely took a major part in turning it around 180°! Happy & Satisfied :-)
5/ 5stars
by  
on November 30, 2015
They finished ahead of schedule and respected my time
5/ 5stars
by  
on November 10, 2015
had problems from another service location and this store manager worked very hard to try to right those wrongs. he took the appropriate time to explain what he was going to do and then went beyond to try and get me the best prices on the parts i need.
1/ 5stars
by  
on November 10, 2015
Just the worst service ever! I wanted to but 2 new tires and He Said u only need 1 new tire and then talked me into getting the life time tire rotation! So he just turned the tire that I wanted a new one around and I noticed the next day that tire had big cracks all over it! Also got an oil change and none of my fluids were checked and there was something hagging down under my engine! Also my coolant liite came on not to long after my service and now it's blinking and not sure what happen to my car while it was there at Firstone? I'm never going back to that location again!!!!!
5/ 5stars
by  
on October 21, 2015
I purchased new tires on my car and I was pleased with the service. Super friendly and knowledgeable. They explained the issues I had with my existing tires so I could make an educated decision on what I needed to get done. Will be back!
5/ 5stars
by  
on October 15, 2015
Awesome job on the new tire.......................
5/ 5stars
by  
on October 12, 2015
If you want your repair done right the first time, take it to this location.
1/ 5stars
by  
on October 10, 2015
I'm a customer with the firestone since two years but last time they made me change my mind. The technicians forgot to close the oil cap probably which caused oil leaking after driving it. I wouldn't know if someone didn't stopped telling me there is a lot of smoke coming from your car, which was the oil burning front the engine heat while it was leaking.
5/ 5stars
by  
on October 6, 2015
Replaced my battery fast so I wasn't late for work.
5/ 5stars
by  
on October 1, 2015
I went in last month to replace 2 tires and get a second opinion on my struts that another mechanic said I needed to replace for $1200. After an inspection by the manager and technician, they confirmed that the struts were in good condition.
5/ 5stars
by  
on August 22, 2015
Went in for an Oil change and brakes. They were quick and professional and had a good price.
5/ 5stars
by  
on August 6, 2015
No pressure service, and they get the job done quickly. Jaclyn M. who helped me out was really nice and did a great job!
5/ 5stars
by  
on August 6, 2015
Great service professional and friendly, great location to Hotel circle
1/ 5stars
by  
on July 10, 2015
Run away from these people. Dishonest. Did not live up to the quote. Quoted future services at about 500% higher than I have been quoted by other shops. NOT PLEASED.
5/ 5stars
by  
on June 29, 2015
I had been looking for a specific tire for hours upon end, I called your company and you had it; which is stellar. The only downside to the service(which has nothing to do with the store) is you have to physically go in before they can go and grab the part. Other than that the services was perfect and exceeded expectations, they put my spare tire back in it's placement and were very courteous. Not to mention this location is right by the mall which makes waiting a whole lot easier.
5/ 5stars
by  
on June 29, 2015
Great techs and reps here. Honest advisor with no pressure! Run to this store!!
5/ 5stars
by  
on June 24, 2015
All of the technicians here are knowledgeable regarding your vehicle. They even reset my oil change notification on my car which is a little tricky. Great guys and gals. Would suggest to anyone.
5/ 5stars
by  
on June 12, 2015
When they checked an unusual noise, they explained it was normal for the age and model of my car. No repair needed.
5/ 5stars
by  
on June 5, 2015
I have brought my car here a few times and every time I walk away with a great feeling. Everyone here is friendly, helpful and honest - I have never felt oversold on something that wasn't immediately necessary. They are always respectful of services declined but provide thorough information and quotes to know what needs to be taken care of and how quickly.
5/ 5stars
by  
on May 30, 2015
Thank you mike - for all the indie and help getting my car safely backnon the road
2/ 5stars
by  
on May 19, 2015
Paid for a Oil Change and a Spring or Summer tune up with a tire rotation and multi spot check. When I got in my car the following morning I got a alert that my tire was low. Went to fill them up and noticed that all tires were not even or at normal pressure for my car. WHY DID I PAY FOR THIS SERVICE?!
4/ 5stars
by  
on April 30, 2015
Just prompt service and the guys there were polite and professional. I came in to change my oil & filter, they told me my car would be ready in 1 hour and 30 min, and it was done in an hour flat.
2/ 5stars
by  
on April 27, 2015
The service (an oil change!!!) took longer than I was told it would, and the service tech argued with me about my tires.
5/ 5stars
by  
on April 25, 2015
The technicians and service team at this Firestone were very nice and very timely. I was happy!
5/ 5stars
by  
on March 1, 2015
Tiffany was simple amazing - I showed up at the shop late at night with a blown tire and she took the job when other shops would've told me, "come back tomorrow." It's unfortunate that I had to fly back to Maui the next day, because this shop has a customer for life, now!
5/ 5stars
by  
on February 26, 2015
Very pleased with the service received from this location. Both my husband and I have taken our vehicles here for service and we both had pleasant experiences. The staff is professional and knowledgeable. The pricing is fair. I would like to especially acknowledge a Service Advisor named Sheldon. He goes above and beyond to ensure customers are satisfied. He is one of the reasons we keep returning. Very pleased, would highly recommend.
5/ 5stars
by  
on February 26, 2015
I went on for four brand new tires prior to a cross country road trip. They were fast and helpful. Topped off all my fluids and got me the perfect tires at a great price.
5/ 5stars
by  
on February 26, 2015
I've been a customer for 23 years and have always been very satisfied with my service.
1/ 5stars
by  
on February 19, 2015
I've been a customer of the Fashion Valley Firestone for numerous decades - but no longer. Repeated trips to get the same problem fixed, under-quoting followed by upsell, upsell, upsell. Using scare tactics on my daughter and wife, then getting "offended" by my challenging this kind of nonsense. I used to recommend this store to my friends and clients and I'd go nowhere else for my car care. As I said, no longer.
2/ 5stars
by  
on February 17, 2015
Firestone sold me a lifetime wheel alignment 4 years ago. They market them as something you should do regularly, so I decided to have it done before a 3000 mile trip in my 2007 Silverado. The serviceman did not seem to want to do the alignment but I wasn't leaving unless they did. The truck did not feel like it needed it but I brought it in as their recommended "check up" and my long trip. Ever since I left the store my truck pulls to the right (hadn't done that in the 5 years that I owned it.) I have had to live with this pull for 4 months now since I don't have time to wait 3 hours for another alignment.
5/ 5stars
by  
on February 6, 2015
Had low air pressure in my tire on a weekend. I work near the Firestone in Mission Valley. I called them and they told me to bring the car right over. I was assisted right away and, by the time I got finished with work, my car was ready to go. I was very grateful for their prompt and courteous service.
1/ 5stars
by  
on February 3, 2015
Oil was low and it was signed off that it was fine. Due to the false reassurance that everything was checked and topped off and ready to make the drive back to orange county the low oil caused a value to knock in the motor. Highly frustrating and disappointing because now I have to spend more money to fix this issue that was carelessly signed off on well someone was trying to just hurry and finish the job. When I called the sd store again the manager just said go to our store near you and get a oil change even though I told him the damage was already done.
1/ 5stars
by  
on February 3, 2015
We came because we had a flat tire. We asked them to check the wheel well because we believe a pice of plastic lining had come loose and popped the tire. They called us and told us they didn't see anything but that all four of our tires were "separating from the car" and needed to be replaced. We only paid for the one tire. When we came to pick up the car one of the repairmen shouted at us that he "wasn't trying to scare us but that our car was so unsafe we shouldn't do any driving on it". When I got home we checked the wheel well and found the loose piece of plastic and removed it ourselves, they never even checked. We also took the car to another garage to have a second evaulation and they told us the car was perfectly safe to drive. The people working at this particular Firestone never even looked in our wheel we and spent their time trying to scare us into getting $1500 worth of unnecessary work done on the car. So we will never be going back. Avoid this place.
4/ 5stars
by  
on February 3, 2015
Cory assisted me and he is professional. However, I am not satisfied with the product. The tires are worn to 40% in 10,000 miles. That is a blemish on the product.
5/ 5stars
by  
on February 3, 2015
I took my car in to get a quick oil change and to get my brakes checked out for a weird squealing noise. They were quick to find the issue while performing the service I requested. I'll be sure to bring my car back here for any future issues.
3/ 5stars
by  
on February 3, 2015
dissapointed issue was not fixed and no solutions were provided
5/ 5stars
by  
on February 2, 2015
I used them about a month ago and had great service! The team was awesome and very personable..PAY THEM!
4/ 5stars
by  
on February 2, 2015
I started coming to this location 5 years ago when I moved from Alaska. They done a good job on all their work. Their prices and services are great.
5/ 5stars
by  
on January 28, 2015
Firestone Auto Care has been my source for tires, oil changes and many other services for my cars for over 20 years, first in Texas and now in San Diego. Their professional, no pressure approach to sales and service have resulted in regular visits and kept two cars running for over 190,000 miles each.
5/ 5stars
by  
on January 25, 2015
Brake repair went as expected. Never exciting but it was done right and on time.
4/ 5stars
by  
on January 25, 2015
Customer service is good, but minor service like oil change takes very long. Been very happy taking my cars to them, but they disappoint once.
5/ 5stars
by  
on January 25, 2015
The Nordstrom of car service!! Great job guys. Way to go above and beyond for customer satisfaction..
5/ 5stars
by  
on January 25, 2015
I am always extremely happy with the outstanding service that Firestone in Fashion Valley offers. I will continue to utilize Firestone for all of my cars needs.
3/ 5stars
by  
on January 23, 2015
It took a very long time to get my oil changed and I'm disappointed that they did not check my tire pressure.
3/ 5stars
by  
on January 23, 2015
I bought 2 tires and I ended paying more than the expected, is not fare to be charged from been late (actually I paid way too early and that was the problem). So for the next payment I was late accordingly the system it was all wrong and I am going to switch to another company, thank you for this review. Raquel
4/ 5stars
by  
on January 23, 2015
I had brake problems and I took it in and the person at the desk test drove my car and determined that the pads needed to be replaced. If you have a problem with your car, firestone will find the problem and fix it. Quality job!
5/ 5stars
by  
on January 22, 2015
Ask for Mike or Albert... They are both genuine guys who made my car buying experience a memorable one. As a women... Buying a car is very antimidating, but they made the experience worthwhile!

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