Car Tires And Services At 16646 Bernardo Center Dr: Firestone Complete Auto Care In San Diego

Come in to your nearest Firestone Complete Auto Care at 16646 Bernardo Center Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

16646 Bernardo Center Dr
Get DirectionsHours + Information
Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #21784 Managed by Reza Delavar

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll inspect lights, steering, belts, and more. Additionally, we're committed to giving you the best service possible, at unbeatable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or plan your appointment online or by calling (858) 943-4532.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.1 of 5) - 52 Reviews
5/ 5stars
by  
on February 7, 2019
Very professional and kind representatives there. This is the only place I take my families vehicles to for oil changes, alignments and such.
5/ 5stars
by  
on February 4, 2019
Paul and his team at the Poway, California Firestone Exceeded my expectations !! You won't be disappointed.
1/ 5stars
by  
on October 19, 2018
Did not honor 70K warranty on 2 tires purchased through their recommendation which only lasted 35K! Gave every excuse in the book not to honor the warranty and only allowed a fraction of the credit towards the new tires! Just lost a customer you had the past 10 years.
Responded on November 24, 2018
Good afternoon, Fred. We're sorry to learn about your warranty concerns and we are more than happy to look into this matter further for you. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and further details? We value your loyalty to Firestone and we look forward to your next message. ^Katrina
Firestone Complete Auto Care - San Diego Management
4/ 5stars
by  
on October 11, 2018
Great!
5/ 5stars
by  
on August 24, 2018
Zach was great to work with, and helped me set up my appointment and drop off the car. Great at his job.
5/ 5stars
by  
on August 12, 2018
5/ 5stars
by  
on May 26, 2018
Tim was very informative. I'm a single mother with disabled children. I was very concerned and overwhelmed at the thought of needing work done on my car. It is the only way I can get my children to the several doctors appointments per week they have. Tim has helped me prioritize the upkeep and preventative maintenance to keep my car going and stay within my very very tight budget. It's so hard to find people in this car repair industry that you can trust and Tim proved to be the guy I can go to for all of my car care needs. THANK YOU & YOUR TEAM TIM!
1/ 5stars
by  
on May 9, 2018
To begin with, I was treated very badly by the person who attended me and he seems to be very disrespectful/rude to me all the time (specially being Indian). He was very nice to Americans though. My car repair was completed out of the window that was committed to me (delayed by more than half an hour) and when I expressed my disappointment, got a very weird response that "It won't change anything you still have to pay what is originally estimated". Really, is that how customers are treated rather making an apologetic remark he was sarcastic and rude. All in all it was pathetic experience for me and would never recommend to anyone for Rancho Bernardo Firestone.
5/ 5stars
by  
on April 13, 2018
5/ 5stars
by  
on August 13, 2017
5/ 5stars
by  
on June 25, 2017
This place was great! The service was fantastic and the repairs were done correctly and in a timely manner. Will definitely be coming back for future repairs needed. Thank you Lacey, Tim and Zachariah for your great service and help!
5/ 5stars
by  
on February 26, 2017
5/ 5stars
by  
on October 31, 2016
Every time I contact the Rancho Bernardo Service Center, I am impressed by the quality of the service. They are prompt and friendly when checking me in and deliver on time. There are several tire stores in my town but I travel a bit further to visit the Firestone store.
3/ 5stars
by  
on September 8, 2016
The only complaint I have is when they did the courtesy check. They quoted me $339.95 to change my spark plugs with a fuel system cleaning. All I can say is, You have got to be kidding me, really? This price is crazy.
5/ 5stars
by  
on August 27, 2016
5/ 5stars
by  
on July 7, 2016
5/ 5stars
by  
on March 17, 2016
No matter the work, my car is always taken care of quickly, efficiently, and with high quality. I'm never up-sold on things I don't need, and each price quote has been honored. For this car and the next, I will be going to RB's Firestone.
5/ 5stars
by  
on March 16, 2016
Service advisor Cruz Hernandez and service technician Maurice provided excellent, courteous and professional service and advise during my visit, keep up the great job!
3/ 5stars
by  
on December 24, 2015
I got my tires here with the life time rotation, balance, and alignment. The service is done quick with no hassle, but my car always has oil residue on the inside when I get it back. I have to wipe down the steering wheel and my chairs otherwise it smells and my clothes get dirty.
4/ 5stars
by  
on October 4, 2015
Needed to go back to get the radiator fluids added after a flush as the check fluid light came on. Took me in the next day with no appointment and was back on the road in 15 minutes. Thanks!
5/ 5stars
by  
on September 15, 2015
I came in at 12 pm on a weekday, and I was helped by Reza. He was very accommodating, and even educated me a bit on my type of tires and the best way to take care of them. I did the lifetime tire alignment package which isn't that expensive. The whole process didn't take too long, for they called me to tell me my car was ready sooner than I expected. Overall the whole transaction was very smooth.
4/ 5stars
by  
on September 11, 2015
Check in was quick. Service was very satisfactorily
5/ 5stars
by  
on September 8, 2015
I am always happy with them both technical and customer service.
4/ 5stars
by  
on August 31, 2015
I am disappointed because I am a customer of theirs and they charged me $40 to remove a screw from my tire. Their competitors do it for free. I was hoping since I am a repeat client they would do it complimentary.
5/ 5stars
by  
on July 2, 2015
Very courteous staff, committed to keeping customer satisfaction top on their list!
5/ 5stars
by  
on July 2, 2015
Service in time and adjusted to my schedule. Full explanation about what is going to be done
5/ 5stars
by  
on July 2, 2015
Had an emergency got a flat tire one morning had to be out of town that day and Firestone made it happen. Even though they were super busy still worked it out to get my new tires installed as fast as possible. Your number one in my book.
5/ 5stars
by  
on June 24, 2015
I tire blew off when I was driving on the freeway on a hot day last week. AAA came and changed the bad tire for the spare one. I needed to drive back to Riverside from San Diego the next morning but could not do it with the spare tire so I knew that I needed to buy a tire ASAP. By now it was after 6:00 PM and all of the tire shops near by were closed. The team at Firestone in Rancho Bernando helped me out and stayed a few minutes late to install my new two tires. The manager was great, he was very helpful and explained everything I needed to know about my new purchase. I will be going back there this weekend to buy two additional tires and have already recommended this branch to my family and co-workers.
5/ 5stars
by  
on May 18, 2015
Blew out a tire on I15 Sat night. AAA worthless in helping me find repair options. Web search Sunday 6 am finds Firestone appt request. In 5 min have Sun late am appt set up. Tire trashed, yet they bring one in to match from off site and I still make my Sun afternoon commitments.
5/ 5stars
by  
on May 6, 2015
I been getting services for long time there 5 star
5/ 5stars
by  
on April 17, 2015
Thank you for fixing my tire so quickly and efficiently and at such reasonable price. Much appreciated!
5/ 5stars
by  
on April 7, 2015
We have used Firestone for years but this is the first time we have posted a much deserved review of the Rancho Bernardo Firestone Team. They do a great job for a fair price, and you can rely on their honesty, expertise, and professionalism. Thank you Firestone!
1/ 5stars
by  
on February 27, 2015
Problem diagnosis is poor. Hit and miss, so bills pile up. Broke my door handle, and never owned up to it.
5/ 5stars
by  
on February 27, 2015
Special THANKS to all staff! Great service.Professional staff
5/ 5stars
by  
on February 26, 2015
I went in for an axel repair, and after repairing one of the axels, my car still wobbled. It turns out that the other axel needed be replaced as well! Firestone replaced the second axel free of charge. It was great! They took great care of me.
4/ 5stars
by  
on February 25, 2015
I use them for all my cars service. Normally just for oil and fliter replacement.
5/ 5stars
by  
on February 11, 2015
Reza and his team provide exceptional and outstanding service and my wife and I always appreciate the extra effort they put in to making sure our automobile needs are met.
4/ 5stars
by  
on February 10, 2015
Had a flat tire and left my car with them in evening - and had them change the oil as well. Was called early the next morning with a need for new struts. As the car had 132+K miles, it was surprising. Work was done quickly and the car rides beautifully.
1/ 5stars
by  
on February 4, 2015
had a coolant leak. the service manager confirmed a leak in the radiator upon initial inspection in the parking lot. He offered to take it in the shop and examine the problem and give me a quote on the remedy.
2/ 5stars
by  
on February 2, 2015
I recently purchased 4 new tires at Firestone in Rancho Bernardo. The techs that assisted me seemed to be rushing through their analysis, likely due to the fact that it was near the end of the day on a Friday. When I received the alignment results, the numbers weren't making sense to me. I asked the sales associate for clarification and was told that the tech who did the alignment had already left for the day. The sales associated then said that the alignment machine wasn't working properly and was printing the numbers in the opposite order, and that was why the numbers didn't make sense. I don't really feel confident in my alignment job after hearing that explanation, and will likely be returning my car to have a second check up at another Firestone location, since I shelled out nearly $200 for the lifetime service and want to at least get my money's worth.
5/ 5stars
by  
on February 2, 2015
I love this place and they're just down the street from me in Rancho Bernardo! They always get me in when I need anything done on my cars - feels like they're family or close friends the way they take care of me. Turns out, I actually do have a friend that works there - Vince! He's the bomb but so is every single employee who has ever waited on me or worked on my car. Thanks for consistently going above and beyond what I'd expect from any business!
1/ 5stars
by  
on February 2, 2015
I have NEVER taken my car to Firestone to get a simple tire rotation, new tire, etc. without then calling me to say there were other issues that needed attention. I complaining to other friends in RB, they said the same thing and that they stopped going to Firestone. They wanted to charge $400 for a rim for a Hyundai Elantra!!!! I am done with taking any of my family cars there
3/ 5stars
by  
on February 2, 2015
I brought my car back in on a warranty replacement for tires. they didn't give me a hard time at all and I was pleased about that. the tires probably wore out at about half their mileage because most of the time they were driven in the town of Lake Havasu which is about the hottest city in the nation. anyway no problem with honoring my warranty but they charged me $50 for the installation rotation and balance for two tires which I thought was kind of outrageous
5/ 5stars
by  
on February 2, 2015
I have been going to the RB Firestone for 10 years and the people who work for are honest and care about me and my cars. They do not try to have me get service that I do not need.
5/ 5stars
by  
on February 2, 2015
I have had great service every time I have been there.
5/ 5stars
by  
on January 25, 2015
I have used this facility since 1986 for my families 5 vehicles. Why do I keep coming back? Because the service is always excellent. I'm informed and updated throughout the process. Jobs are always completed on time and done well.
5/ 5stars
by  
on January 25, 2015
Whether you come to this location for an oil change or something more, you get top quality experts and service that far exceeds your expectations!
1/ 5stars
by  
on January 24, 2015
Change oil could not reset the massage. Try the buy tire call got the price with Ray name got my tire he call me when i got there he was going to lunch told to manager to take care of me price jumped from$420.00 to $510.00 and she did not even to bother to call the guy. SO NO MORE OF MY bussine go to to you
5/ 5stars
by  
on January 23, 2015
Reza and his staff are highly professional, courteous, service oriented folks. The few times I've needed their services they've always met and surpassed my expectations. I'm happy to write a glowing report on this establishment.
2/ 5stars
by  
on January 23, 2015
Incorrectly diagnosed a starter problem costing me a fortune to replace the complete kit when the root cause was an about-to-fail battery that just managed to pass the test. Needless to say, starter problems again in a few months ."Oh your battery is bad and btw, it is the incorrect size - who did that" ( Guess, where I got the battery replaced a couple years back? - I have the receipts to prove it :) ) Then again had to return within a week with starter problems and this time somehow they managed to claim that "your solenoid had a disconnect in the male female connectors". I would like to ask - who was the last person to touch those connections that are required by the starter ? Somehow they thought of themselves as 'very professional' because they did not charge me for the third visit. We could not get to work that day because Firestone did a poor job. They talk very well and are superficially very friendly - but I would like to spend my money and time at a place where the job is done correctly. Never going back, never recommending again.
5/ 5stars
by  
on January 23, 2015
i HAVE BEEN IN TO GET SOME MINOR SERVICES THE LAST TWO OR THREE MONTHS . i WAS TREATED VERY NICE , AND PLEASANT ATMOSPHERE . i FELT THAT WAS GETTING THE RIGHT PRICE AND GOOD SERVICE. iF i HAVE A NEED THIS IS MY FIRST CHOICE FOR ROUTINE SERVICE , THAT IS VERY CLOSE IN THE HEART OF RANCHO BERNARDO , i AM SURE EVERYONE WILL BE PLEASED WITH QUICK PROFESSIONAL SERVICE THAT I WAS .
1/ 5stars
by  
on January 22, 2015
They told me that I needed both sets of brakes switched out when I just got my back brakes changed a month earlier. They were wrong. They didn't realize that I signed up for the lifetime alignment and asked if we wanted to pay for it???!!! Ridiculous

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone