1/ 5stars
by JESSE R
on November 15, 2018
I've lost all trust in this location. I dropped off my vehicle for an alignment and tire rotation. I was told the services had been completed, but when I arrived to pickup the vehicle I noticed that the tires had not been rotated ( I marked the rears with a grease pen). After about 20 minutes I was told it was complete, but when I inspected it, only the passenger side had been rotated! I am 100% certain that the driver side wheels/tires were never removed. Unacceptable. I would like to note that I am a motorcycle mechanic and not just your average Joe. Aside from marking with the grease pen, I could also tell that they hadn't been rotated because I inflate the fronts and rears at different psi and the rims were very dusty so it was easy to tell if they had been handled. The only bright side was Maya. Maya was not involved in the incident, but she offered to refund my lifetime alignment/rotation plan since I never intend on returning.
Responded on November 16, 2018 Hi, Jesse. We regret to hear that you had an unpleasant service experience at our Roseville, CA store. We understand that you were offered a refund by the store but we would still like to get your concerns addressed by our management team. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoices related to the tire rotation? We value your business with Firestone and we hope to receive your email soon. Thank you. ^Katrina
Firestone Complete Auto Care - Roseville Management
3/ 5stars
by Jorge L
on December 11, 2017
Client service needs to understand some people does not understand about tires and should be able to explain the options we have.
5/ 5stars
by Collin V
on November 14, 2017
5/ 5stars
by Juanito S
on November 4, 2017
Excellent customer service
2/ 5stars
by Scott K
on October 23, 2017
3/ 5stars
by Thomas P
on August 20, 2017
Be sure to take a printed copy of your online quote with you when finalizing purchase in store. Prices will be different than on the online quote. Be sure to know what "free" services you are entitled to. And expect some pressure to purchase added services you might not need.
1/ 5stars
by Mak L
on August 10, 2017
5/ 5stars
by Claudine D
on July 13, 2017
Always good service. Very pleasant personnel. I recommend Firestone.
5/ 5stars
by Bob G
on February 23, 2017
I and many others at our company have been using this locations for our fleet service for years. Cherie provides great service and professionalism. I was so satisfied with the service I take my personal vehicle to her too.
5/ 5stars
by Gary W
on September 17, 2016
Great service! My second trip to this facility, over the past year and their professionalism & service is much appreciated
5/ 5stars
by Nanette F
on July 26, 2016
Helpful,honest,and trustworthy advisors! Attention to details and safety standards, extra services offered and are a very courteous and knowledgable team! I would highly recommend this one stop auto repair venue!
5/ 5stars
by Tristian
on April 1, 2016
Excellent customer service. The employees at this location seem to really enjoy working with each other, and the environment is family like with smiles and great energy.
4/ 5stars
by Monica M
on December 22, 2015
Customer service here is pretty good. I spoke with Robert several times he was patient with me while he explained what was going on with my car several times so I could understand. I have taken my car here several times because I feel the cost and customer service beat others. I feel they are honest and tell you exactly what is needed nothing extra. I do think they should credit back 1/2 of the diagnostic fee if you get your work done. Other than that I will continue to bring my car here.
5/ 5stars
by Steph2
on December 8, 2015
Great service. I scheduled an appointment, arrived on time and they immediately took my car in for service. I asked to used my coupon for my oil change, they were able to use it and I was out in about 30 minutes or less! Thank you!
5/ 5stars
by Toyota T
on November 15, 2015
They inspected my truck and only recommended what needed to be fixed to resolve the suspension issues I was having, not a bunch of extra stuff to raise the bill.
5/ 5stars
by Carlos 2
on October 30, 2015
As an ASE mechanic I appreciate the fact that they are honest with people. It is hard to find that. You will get every dollar you spend on your job.
3/ 5stars
by Cycle N
on October 15, 2015
Recently went to the Roseville, CA Firestone Auto Care facility for an oil change and tire rotation primarily because it is close to my home. Could have saved money going to a drive-thru but took a chance anyway. The service was unremarkable and had to wait an hour even with an appointment. Service tech could have kept me informed as to the progress but chose not too. It wasn't busy either. Anyway, my vehicle only has 9800 miles and she tried upsell me a front end alignment because my front tires were showing a little outside wear. Please don't insult my intelligence. This is a vehicle less than a year old! The wear was probably caused by the low tire pressure rather than anything else. Furthermore, show some integrity and honesty (as is quoted by Mr. Firestone). That would be covered by the manufacturer warranty. Now I know the difference, but the uninformed would be a little lighter in the pocketbook had they accepted the alignment. I'm ranting because this is about trust...a virtue that is all too challenged in the auto service community.
5/ 5stars
by Warrior
on October 14, 2015
Professional staff, comfortable lobby, excellent pricing, quality products
5/ 5stars
by casherr2000
on October 12, 2015
Always received wonderful customer service and the work on my car is fantastic. I never feel pressured and I am always informed on the work needed to keep my car safe and running great.
5/ 5stars
by Kellyapm123
on September 24, 2015
They made me a convenient appt and I was in and out quickly; they treat me not only courteously, but very professionally and respectfully.
5/ 5stars
by chuck1946
on September 13, 2015
Check battery and determined to be bad. Replaced with new battery and out the door while i waited in 20 minutes.
5/ 5stars
by Jacqi
on September 10, 2015
I went for the lifetime alignment for my car. I was in and out no problem. Quick and friendly service.
3/ 5stars
by RShonk58
on September 10, 2015
I set an appointment for an oil change. There was confusion when I submitted a coupon for a synthetic blend oil change. I was advised that I could use the synthetic blend only if I had a synthetic oil change last time. Why wasn't this on the coupon? It took about an hour and 15 minutes for the oil change. There was only a five minute warning when my service would be completed. It was very ordinary in the waiting room, waiting for the service to be completed. No mention of where the water faucet was or restrooms were. Very little mention of what was done to the car. I spent $21 for the oil change, I guess I got what I paid for, no more.
5/ 5stars
by thom56
on September 6, 2015
My car now rides so smooth and I feel much safer. Thank U !!!
1/ 5stars
by Alvaro
on July 23, 2015
I have a warranty on my tires. First they said. I twill be replace for free. then after I talked to Manager. They giving special deal 160.00 for my tire w warranty. Came on !
1/ 5stars
by Tjulian
on June 25, 2015
Words can not clearly explain the angst and anger that have been generated in my family by this auto "repair" facility. I have been a loyal Firestone customer for 25 plus years. Never again. A brake job that had to be redone two weeks later, an air conditioning repair that lasted a week, and this morning I found the new battery they put in because they recommended it be replaced, not because we were having problems with it, is eight years old. I trusted them. They have destroyed any trust. We took four cars there regularly. Never again.
1/ 5stars
by Argh
on June 16, 2015
A/C tech not knowledgeable, charged me for service I did not need, then did NOT check the system after servicing. Picked car up and exact problem was still there. My car was there from 10am til 6pm and he didn't look at my car til after 5pm, then rushed it out the door. Had to go to a different shop and get diagnosed correctly, will not be coming to this firestone again.
1/ 5stars
by KAM2
on May 30, 2015
I brought my car in because it was idling very rough and acting like it was going to die. I left my car all day and explained the parameters of how to re-create the problem. When I checked in, late in the afternoon I was told they couldn't re-create the problem (they had not followed my instructions); but they said I had a serious oil leak and the CVP joints were cracked and could cause an accident. They suggested that I get the engine steam cleaned ($115.00) and they would put some dye in the system to trace the leak. I agreed. A month later, I took my car to a different shop for an oil change. I asked them about the leak and the CVP joints. They told me I didn't have a leak and the joints were fine. This was my second visit to Firestone, the first was for the same problem, cost me $150.00 and still did not resolve my problem.
1/ 5stars
by Bobbyking
on May 18, 2015
I thought I would be able to get 6 months no interest. I have been a very good Roseville Firestone customer for 26 years and the service writers know me and know I like to use Firestone partly because of the 6 months no interest. I just assumed I would be able to do 6 months and when I signed the first paperwork and left the car the service writer did not mention that I would not be able to do the 6 months. So I was disappointed when I picked up the car and did not get the 6 months. I thought the minimum was $200 not $300. It is all too complicated to keep track of.
5/ 5stars
by jaaack2k
on March 10, 2015
Awesome thank you for the great sevice. We will see you next time
5/ 5stars
by tomn44
on February 4, 2015
For almost 5 years, I have been using Firestone for tires, maintenance and all other auto equipment needs. The people are friendly and professional... and I have never felt pressured. Firestone has kept my older car (2001) purring like a kitten.
5/ 5stars
by Shellmark
on February 3, 2015
We are regular customers of the this location and find the staff members to very friendly and knowledgeable. They keep you informed as to the progress of the repairs on your car. The people at this location are very trustworthy. I would highly recommend this Firestone Location to anyone I know who needs their car worked on!
5/ 5stars
by Kathij
on February 3, 2015
I drive about 15 miles in order to have roseville staff take care of my car . I have had many types of services in the past 7 years I have been going to firestone
5/ 5stars
by DoDa
on February 2, 2015
I have used Firestone for 10 plus years, good people to work with. The special coupons you send are worthless, you send the coupons out a few weeks after I have service for oil changes, etc. I do not need to change my oil or buy new tires after I have the work completed. A joke. Be realistic and give coupons for future work. Thanks
4/ 5stars
by Coby H
on February 1, 2015
Got a new tire from them. Wait was maybe twenty minutes and they gave me a discount. Also I have had repair work done from them and the parts they fixed hadn't gone out in my car.
5/ 5stars
by what n
on January 29, 2015
Firestone has the best tires. Ask Roy Firestone made in America.
5/ 5stars
by 49er k
on January 27, 2015
I bought a new set of tires.It was a good experience.
5/ 5stars
by Jochen W
on January 26, 2015
As always, a wonderful experience with excellent customer service. Robert Garn is by far THE VERY BEST Manager I have EVER dealt with when it comes to my automotive repair/service needs. I therefore will ALWAYS go to the FIRESTONE STORE where Mr. Garn is in charge. A BIG THANK YOU to Robert and his staff!
4/ 5stars
by MJSOregon
on January 26, 2015
I received prompt and courteous service. I needed a new battery and that's exactly what I received. The replacement was in stock and it was installed quickly. They did not try to sell additional services. Everyone was very professional.
5/ 5stars
by happy4years
on January 26, 2015
I have been so pleased with the customer care and service I have received from Firestone in Roseville. When I need a repair done, they always find a slot for me in their schedule. The work is generally done earlier than promised, and is done right the first time. The service writers treat us like family, and have earned our complete trust. Car problems are never easy to deal with, but each of the team members does exceedingly more than I ever expected to make bad situations easier to handle. They are ALL more than Excellent!
3/ 5stars
by Mommobile
on January 24, 2015
I purchased 4 tires for my 2010 Mazda 5. I bought the car new a& was going through a set of tires a year. Not because I was a crazy driver but that's how this car is. The Firestone tire allowed me to go more than 2 years before I had to replace which is awesome, tires are spendy. I don't live close to a Firestone, about 20 miles away so I always tried to plan a rotation when I was in town. It was hard to get an appointment at my convenience at the time I wanted. I need new tires now. I am going else where, because of the inability to get appointments convenient for me. The tires were great, service is great, when I was able to schedule something.
5/ 5stars
by Darold
on January 23, 2015
They test drove my car and took my car in a timely manner.
5/ 5stars
by Valerie
on January 23, 2015
They are always packed, and there's a reason why!! I wish there was a Firestone in Yuba city.
3/ 5stars
by Artagnan
on January 23, 2015
The last two times I've been to the store (my wife's car and mine) the tires have been under-pressurized. I would assume the mechanics are checking these pressures. We found out later when our tire lights lit up in our car. Bothersome since this store is always telling us we need wheel alignments, tire replacements, etc.
5/ 5stars
by Amber
on January 23, 2015
Always good customer service. Especially the girl Cherise . Hope I'm saying her name right.
4/ 5stars
by Ralph 0
on January 23, 2015
Very helpful and professional. Work fast and accurate! !
5/ 5stars
by Robert G
on January 22, 2015
I used them about a month ago to check my Tire alignment, I have a Life Time Alignment service package. At the same time they offered to do a 20 Point maintenance or safety check, which I agreed to. I stayed at the Firestone Tire store for my vehicle to be worked on, and the work didn't take very long at all. I had made an appointment ahead of time for this service. They were very professional, friendly and explained every thing they need, and what they felt needed to be done, and they prioritized the importance of each.
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