Car Tires And Services At 715 Contra Costa Blvd: Firestone Complete Auto Care In Concord

Come in to your nearest Firestone Complete Auto Care at 715 Contra Costa Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

715 Contra Costa Blvd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #29734 Managed by Gilbert Conklin

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll examine fluid levels, air filters, belts, and more. Additionally, we're dedicated to delivering the best quality service possible, all at reasonable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.1 of 5) - 48 Reviews
5/ 5stars
by  
on October 29, 2017
Ariel was very helpful and took the time to explain everything. She cares alot about the customer and she is a joy to work with. I always have a great experience at Firestone.
5/ 5stars
by  
on October 3, 2017
The staff is very knowledgeable and trustworthy. Best shop in town.
2/ 5stars
by  
on September 14, 2017
Brought my tire into Wheel Works (a Firestone store) for a warrantee flat tire fix. I was told that the Wheel Works store where I purchased the tires told me that they didn't have time to tend to my problem (how long does it take to repair or replace one flat tire?) and sent me to their Concord Firestone dealer who informed me that they did not have my (very common) tire size. They then attempted to convince me to take one of their inferior house-brand tires with half of the mileage rating of my original tire. How could a Firestone store not have a Firestone tire of equal or greater value (as stated in the warranty)? Instead, they offered me an alternate choice of a Toyo tire, also of a lessor mileage rating, but not quite as low as the inferior house brand. Sounds like a case of BAIT-AND-SWITCH. I'm going back to COSTCO for my tires from now on.
2/ 5stars
by  
on August 29, 2017
Brought my tire in for a flat repair. Once I learned that it was beyond repair, they proceeded to atempt to pawn off two different brands of inferior quality tires with lower mileage ratings. My understanding is that the "road hazard warranty" states that a replacement tire will be of equal or greater value, which was clearly not the case in my situation. They told me that there wasn't a single Firestone replacement in my (very common) size, which for a major American tire company I find difficult to believe. What I do believe is that I was a victim of a bait-and-switch. Both women behind the counter were less than cordial, didn't smile once and did not make me feel welcome or that I was a valued customer. Been shopping at Wheel Works for years. They sent me to Firestone because they could not accommodate me. Based upon the manner in which I was treated at by your staff and shoddy misdiagnosed workmanship, I'm done with inferior tire companies. I've got better things to do with my time.
5/ 5stars
by  
on August 28, 2017
I was in dire need of new tires. When I walked in I was immediately greeted by Arielle. She had excellent customer service and knowledge. She found the tires I needed and had my car ready within a couple of hours. I would definitely go back to this location for future service on my vehicle.
5/ 5stars
by  
on March 25, 2017
Very friendly professional staff. I love that if they leave me notes of my car and inspections I can read them clearly. I have all my cars serviced at this Firestone and I'm never disappointed.
5/ 5stars
by  
on December 12, 2016
BEST PLACE TO TAKE CARE OF YOUR AUTOMOTIVE NEEDS. SUPER NICE STAFF, QUALITY REPAIRS AND EXCELLENT TURN AROUND TIME. I APPRECIATE ALL OF YOU FOR TAKING SUCH GREAT CARE OF ME. JILL R.
5/ 5stars
by  
on July 27, 2016
5/ 5stars
by  
on June 16, 2016
Needed Brakes and rotors ,Reps were upfront and honest about the price and how long it would take to complete . It ended up taking less time and costing less then quoted. They got my truck squared away and I'll definitely return when my truck needs service.
5/ 5stars
by  
on June 13, 2016
Great experience. Completed work as expected and in the time frame given. Very friendly people. Clean waiting room.
5/ 5stars
by  
on June 12, 2016
The reasons we have been a Firestone customer for over 40 years (60 years plus with my father's experience) can be simply summed up by two words: TRUST AND VALUE. Of course people like Jay, John and Arielle on the front desk are also the TRUSTED advisors...The Concord location truly has the A-Team
5/ 5stars
by  
on May 10, 2016
Peoples working there very friendly, specially person name Jayrold he is very friendly helping us even sometimes I didn't call make a appointment I just walk in bring my a car, Jayrold still help me fixed my car. I never waited too long. I always have good customer service from them
5/ 5stars
by  
on May 5, 2016
Ariell and Jay were amazing, excellent customer service, knowledgable about products and services and finished my car earlier than expected. Glad I came to this location in Concord.
5/ 5stars
by  
on November 30, 2015
I went in with a wood screw in one of my tires and they looked me up in the computer and said no problem, we'll get right on it. 10 minutes later, I'm driving away. Great, fast, no fuss service!!! I have new(er) Firestone tires one 3 of my vehicles. Won't go anywhere else. Thank you
5/ 5stars
by  
on November 20, 2015
got a new battery for my 2006 F150-installed in 1/2 hr and got 10% senior discount
5/ 5stars
by  
on November 13, 2015
Had our oil change and did not take long in spite of not having an appointment.
5/ 5stars
by  
on November 11, 2015
I needed new tires. Staff was quick and efficient. Got it all done and I'm pleased with the work.
5/ 5stars
by  
on November 5, 2015
I used them last week and was so happy I did. Made an appointment which I recommend was told it would be about 1 1/2 hours and only took 1 hour. Everyone at the front counter is very friendly!
4/ 5stars
by  
on October 27, 2015
great service very profesional, price, they know about cars
5/ 5stars
by  
on October 5, 2015
My appointment was ready, all services were great!
5/ 5stars
by  
on October 1, 2015
Today I dropped by and they were able to take my car and fix the tire within a couple of hours. I was told the approximate cost, depending on what they found. It was right on and they called to let me know it was ready. They also added that there was no hurry, they are open until 7:00 pm.
5/ 5stars
by  
on September 29, 2015
The computerized wheel balancing with the new tires has solved the clunking that another mechanic said was loose linkage. I am so impressed with the service, the value and online scheduling......You have WON ME OVER!!!!
2/ 5stars
by  
on August 7, 2015
I came in to get a tire rotation and alignment check and my brakes checked since they have been making clicking, grinding, and squeaking noises for quite some time. I have come in before but of course during test drive "unable" to duplicate noises and brakes look fine. I told the "Service Advisor" of the brake issues and that I have the "lifetime brake plan." He said okay and will let me know. I'm told that brakes are bad, need new rotors and pads, and that they are unable to do tire rotation/balance or alignment since treads are worn under minimum (but they can replace for $$$). I said no but please fix the brake issue. I reminded him of my "lifetime brake plan" and I was quoted the price for rotors. When I came in to pick up my car - He informed me that alignment was checked and corrected, tires rotated and balanced (no charge because I have the lifetime alignment and tires were purchased through them). But I was charged for the brake job. I made note of this any my "lifetime plan" and was informed this needs to be checked into - yes, it was his mistake, he did not know. It has been two weeks since and my brakes are beginning to make all the same noises.
4/ 5stars
by  
on August 6, 2015
I was disappointed when I got home and looked down to see grease footprints on the driver's side carpet (which had been cleaned two days previous by pros who did the whole inside), as well as a grease footprint just to the left of the carpet. I thought paper was to be used to cover floor from workers shoes.
4/ 5stars
by  
on July 28, 2015
They did great service in a timely manner. I made it to work on time.
5/ 5stars
by  
on June 28, 2015
Firestone does a great job servicing my cars. I take all of my cars there.
5/ 5stars
by  
on June 7, 2015
The staff is always friendly and helpful The location is great for waiting because the mall and many restaurants are in the same lot with a great outdoor seating area. I bring my dog every time and sit and wait for my car having a Starbucks or snack.
5/ 5stars
by  
on March 26, 2015
Firestone, SunValley Mall, does a good job on car repair. They gave accurate data and no-hassle to drop car for repair.
4/ 5stars
by  
on March 4, 2015
We have gone to this Firestone for years and plan on continuing because I do not feel they push a product or repair unless it is necessary for safety of the vehicle. The Life Time Alignment pays for itself after a couple of alignments. I have purchased it for 6 cars over the years and it has saved me money in the end.
5/ 5stars
by  
on February 27, 2015
My recent experience was getting an oil change with a coupon for a tire rotation. I am so pleased with the promptness and courtesy service.
5/ 5stars
by  
on February 26, 2015
I originally was Towed into Firestone around 6:40 am. The front door was locked so I turned to go back to the Tow Truck, when an Employee came out of the Garage, he introduced himself (Marcel) and instead of telling me to wait 'til 7, he walked with me to the Tow Truck, told the Driver where to put my Car. He then escorted me into the Store and got things rolling. I am a Disabled Viet Nam Vet...Marcel opened up our Firestone History, he then told me I was due for a new Change out of all my Tires, he then saw that I wasn't sure, and took me out to my car, and showed me that the Wear Bars were visible. So I agreed with him. I then stated that I wished Firestone had a Commuter Van for Customers that had to wait. He responded that I would be back on the road in less than an hour and a half. Impressive!!!! I do, and will continue to tell my friends and family about Firestone's Tire Care and Customer Fullfilment Policy. I demonstrated to to Marcel, by Tipping him (he said that was'nt needed, but I said, "it is."
5/ 5stars
by  
on February 4, 2015
I used them every time for oil change or other service.
5/ 5stars
by  
on February 3, 2015
They found a lot of things that were wrong with my Toyota that I was not aware of so it is good we fixed them before they got worse. We got competitive quotes and Firestone beat them or met them and gave us 6 mos. to pay it off.
5/ 5stars
by  
on February 3, 2015
I have been going here for the past two years. Very pleased with there service.
1/ 5stars
by  
on February 2, 2015
Constant upsells, borderline quality of work and a complete lack of customer service.
5/ 5stars
by  
on February 2, 2015
Staff do not push to sell services you do not want, unlike the competition store..
4/ 5stars
by  
on January 28, 2015
Good sale prices on service ,good mechanics but tends to try and ad on a lot of extras $
1/ 5stars
by  
on January 26, 2015
No oil change reminder sticker, didnt know how to reset my oil life remaining light.
4/ 5stars
by  
on January 25, 2015
People do quality work for a reasonable price. Store location is excellent, walk to several places to eat or entertainment.
4/ 5stars
by  
on January 25, 2015
This store is always really busy but I have never encountered a rude employee. I would normally give 4 stars but they can be inconsistent. I had an error that kept coming up saying something about my break lights and they said they can fix it when I got my oil change. When I picked up my car I asked if they were able to fix it. The woman said they were but that I needed a new battery. I told her my battery was a month old and that they are the ones that put it in. Next day the error message about the lights came on. When I took it back the guy at the desk said there was nothing in my records that mentioned the error message, so basically the girl lied to my face... kind of annoying, But the guy got my car in and fixed it in like 20 minutes and the error never came back on. Another time I took my other car for an oil change and tire rotation. I had asked if I need new tires and was told no. A couple days later I got a flat. I took it in and had to replace 2 tires that apparently were bald. That being said, I had a mustang for 10 years and 250,000 miles that I always took to this location and I never had any problems with it. They did all my repairs and oil changes so I know that the place is good with cars. I'm not sure if they are on some sort of commission and that's why they try to get so many cars done in a day but I think if they slowed down they could pay closer attention and not make so many simple mistakes.
1/ 5stars
by  
on January 25, 2015
I got a tire rotation and when I got my care back two of my hub covers were missing,I will never go back to Firestone in Concord again,it's a bad place.
5/ 5stars
by  
on January 25, 2015
We have been servicing our various cars at Sun Valley Firestone for years and years (28+, in fact). They have done alignments (we always buy Lifetime Aligments because we keep our cars a long time, 150.000 miles or more on most), rotations, tuneups, brakes, shocks, etc. They have serviced 8 different cars and vans for us.. They are prompt, courteous, straightforward with thier explainations, and have never failed to have our cars done on time, or done right.
4/ 5stars
by  
on January 23, 2015
I used many times and very happy everytime my car done
1/ 5stars
by  
on January 23, 2015
Very poor place to look for tires. False CC info. Lies about inventory. Stay away!
5/ 5stars
by  
on January 23, 2015
The staff was helpful in getting my car serviced in a timely manner, even though their schedule was very crowded. They were very friendly and courteous.
1/ 5stars
by  
on January 23, 2015
Went in to get tire fixed, this is a tire store, yes they fixed my tire, but never checked the other 3, the other tires were way low in pressure, also, the thing that irritated me most, they parked my car under a leaky roof that dripped a white fluid all over my car and they didn't even attempt to clean it off, it was all over the car and windshield, they even turned on the wipers and just smeared the mess over the window. I will never go back to this store.
1/ 5stars
by  
on January 22, 2015
I bought new set of rear tire from them and had it aligned. The alignment was way off so they had me wait another 2hours so they can redo the alignment. They told me that the equipment was not calibrated so they have to use another alignment equipment. But then after the 2nd one, it was still off. They told me that I have to reschedule another day for another alignment. That's it, I'm never going back to this place ever again. I already told my family and friends about my experience.
1/ 5stars
by  
on January 22, 2015
I bought $295 lifetime alignment a few weeks ago. After someone called me I asked if everything is good and my car is driving straight now...he said yes, everything good. I picked up my car and right away....I noticed it was still, driving to the right....I called and left a message but no one called back. I will be going back next week to re-do it again since this is a lifetime alignment.

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