Car Tires And Services At 19320 Plummer St: Firestone Complete Auto Care In Northridge

Welcome to Firestone Complete Auto Care at 19320 Plummer St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

19320 Plummer St
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #29874 Managed by William Claros

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll check fluid levels, steering, hoses, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (818) 671-4033.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 43 Reviews
5/ 5stars
by  
on February 12, 2019
Damien was amazing. He explained everything to me clearly and is super friendly.
5/ 5stars
by  
on January 20, 2019
Prompt attention from salesman/manager. William was very easy to deal with and had a great attitude towards me and what my car needed. This Firestone shop at 19320 Plummer St. Northridge CA 91324 is raising the standards for all other shops in their field. Thank you for your help William and Tony. See you next time.
1/ 5stars
on July 9, 2018
2/ 5stars
by  
on September 5, 2017
This place has employees who have terrible customer service skills and work habits with the exception of Tony! There was a sales person who was on his phone EVERY minute he was not helping a customer and his so called manager Diana didn't say a word and in fact also looked at his phone and laughed with him. This manager Diana, also talked about a customer after she left but guess what I and other customers were still in the store so we are pretty sure any of us could have been that customer and that means she does not care nor does she appreciate our business on behalf of Firestone. Without the assistance from Tony, I would have not patronized this establishment and am feeling so disappointed that I might not! Tony deserves a 5 star BUT because the bahaviour of the other 2 staff were substandard, I can only muster up enough to give them 2 stars!!!!!
5/ 5stars
by  
on August 15, 2017
I've been going to this Firestone for over 10 years. The employees have changed, but their service has remained friendly and efficient. I've relocated to Pasadena and will take my car to a Firestone in this area because I associate the consistency of their care to the Firestone brand.
5/ 5stars
by  
on June 11, 2017
The Cerritos team went above and beyond
4/ 5stars
by  
on June 3, 2017
NO THANKS
5/ 5stars
by  
on January 9, 2017
I walked in and Diana was very friendly and welcoming. Jose was great as well. He guided me through what my car needed and wrote everything down for me.
5/ 5stars
by  
on July 30, 2016
I've been coming here for 20 years. They are friendly, knowledgeable and always get it right the first time. They have serviced four of my cars during those 20 years and I would highly recommend them to family and friends!
3/ 5stars
by  
on June 9, 2016
My Drivers Seat and Steering wheel were adjusted so that the mechanic was comfortable in my car. In addition they changed my radio station around and cleared my odometer settings. These things should be left alone when servicing someone else's car.
1/ 5stars
by  
on May 18, 2016
Went in for a simple fuel injection cleaning. Came out no fuel injection cleaning no clips on my air filter and a wrench got left behind inside my car hood. "Will" Had the nerve to try to charge me $130.00 for a job They did not finish. They were supposed to call with the estimate to finish the fuel injection I'm still waiting its been 48 hours.
5/ 5stars
by  
on April 29, 2016
Attentive with my needs!
5/ 5stars
by  
on December 24, 2015
Can always count on Firestone to get the job done right the first time! Everyone there is great and trustworthy!! Sheena is the best!!!
5/ 5stars
by  
on October 31, 2015
William was very helpful and professional and helped me get a great set of tires.
5/ 5stars
by  
on October 1, 2015
Northridge Firestone is now my go to auto care service facility. I receive excellent service whenever I need service to my vehicle. It's a pleasure working with your team as they are professional and take care of my auto care needs in a timely and efficient manner.
5/ 5stars
by  
on September 28, 2015
Brought my car in for an oil change and alignment. Was in and out in just over an hour. William Claros was great and friendly. Will definitely be back again
4/ 5stars
by  
on September 14, 2015
I was in need of some Bridgestone RE-11 tires and called up firestone. I got a great quote from the store manager. He's definitely the "go to" guy for tires. the staff was very friendly and helpful. P.S- The store could use a soda/snack machine.
3/ 5stars
by  
on September 10, 2015
I bought a new battery on 7/10. The technician didn't install it properly, and one of the connecting cables was screwed in at an angle. One day, a couple of weeks later, my car wouldn't start, had to call a tow truck for a jump. The technician said I have a bad battery, so I took it to another mechanic for a second opinion. He showed me the bad connection, and also the corrosion on the cable itself. He said the installer should have at least clean the cable before attaching to the battery.
5/ 5stars
by  
on September 7, 2015
I used their services about two weeks ago from this review. I have nothing but an excellent experience from them. I have used many different Firestone locations, none of the others gave me the incredible service this location did. It will be my main store
5/ 5stars
by  
on August 7, 2015
I always receive great service when I go here, Edmond one of the automotive technician's is the best.
4/ 5stars
by  
on August 7, 2015
The service has improved from a couple off years ago. The staff is more courteous and the advice for needed services is more thorough. I also enjoy the friendly way discounts are shared now.
5/ 5stars
by  
on August 6, 2015
Great service. Assisted with additional requests and questions.
5/ 5stars
by  
on August 6, 2015
If you're like me and you normally take your car to the dealership for service, Firestone next to the Northridge mall is a suitable alternative. I recently had my check engine light come on and I didn't have time to deal with a trip to the dealer. So I "rolled the dice" and took it to Firestone. I was totally impressed. Very friendly, extremely knowledgeable, efficient and reasonably priced. I will definitely use Firestone more often.
5/ 5stars
by  
on June 13, 2015
My "flat tire" light came on so I dropped my car off on a Friday night and requested they have it before 10 the next morning and they did!
5/ 5stars
by  
on June 11, 2015
Saved $23 and tons of time by going to Firestone instead of the dealership. Everyone was very professional and helpful!
5/ 5stars
by  
on June 7, 2015
I have been using Firestone on the east coast for many years always with great experiences - courtesy, professional, kept my vehicles in top shape. I had read some mixed reviews of the Northridge location but decided to try. I was pleasantly surprised to find the same professional service, quick scheduling of work ( needsd brakes,) and their helpfulness in using a number of available coupons. Most of all though, I had to have a car for work and they arranged pickup from Enterprise and car rental at a deep discount. Well done - I will use again.
5/ 5stars
by  
on June 3, 2015
I resently got tires, the person who helped me was the best example iv had buying tires in 62 years.her name is,Karina, if there is anyone who need a great sales person and help in buying tires or anything automotive see her, she is a great assat to your company
2/ 5stars
by  
on April 25, 2015
Firestone has been our go to service place since we first started driving, which has been a while. We went for some fairly simple struts and had quite a negative experience. first, my husband called and spoke with a gentleman who priced out the stress for him well waiting on hold. then he said they were not busy too so to come on in and they would get it done that day. We took the car in about 3 in the afternoon on a Thursday and did not hear back from anybody and finally called about 6 p.m. The car had not been looked at yet and we were told they would call back. They never did. We called just before 8 and no one answered so the car was stuck there overnight with no call. We called the next morning and we were told it's going to be about three times as much as we had been told earlier and we needed extra things. My husband said no just do front struts and it was supposed to cost around $400, not over $1000. We had to wait on hold a while and the guy finally adjusted the price to close to what we were told. Then the car took all the way until the late afternoon to be done. Not the service we're accustomed to at firestone. Now since the car was left out the passenger window is rattling when you close the door like someone tried to get in and messed up the window.
5/ 5stars
by  
on April 23, 2015
Got my alignment done..friendly and knowledgeable staff
5/ 5stars
by  
on March 7, 2015
Been to different Firestone location before until I found and tried Northridge location after then I only come here since for any service my car need it's like my trusted saloon. They treat me and my car better than my car dealer!
5/ 5stars
by  
on February 28, 2015
I was using my lifetime warranty on the tires I purchased their in 2013. I was having my tires rotated and aligned.
2/ 5stars
by  
on February 26, 2015
Last time I went for an oil change & tire rotation. The technician who worked on my SUV couldn't even remember if he had rotated the tires. I had some other legitimate questions as well that he couldn't answer. Then he proceeded to tell me I had an oil leak but couldn't tell me or show me where it was. Left me wondering if I should ever go back.
5/ 5stars
by  
on February 25, 2015
I have gone there two times for an oil change and one time for tires. I was very pleased with the service that I received. There was no pressure and they were very courteous and took care of me in a professional manner. Great customer service!
5/ 5stars
by  
on February 23, 2015
Used them about 2 weeks ago. I was happy with the service.
5/ 5stars
by  
on February 23, 2015
I used them about 2 weeks ago. The service was done fast. I am happy.
5/ 5stars
by  
on February 4, 2015
I am very happy when I stop by Tampa Firestone . Meneger and employees very nice and friendly. Spacily manager nice and they explain and lessening
5/ 5stars
by  
on February 4, 2015
Saco, Sevan, and the rest of the team are friendly and work hard to make sure you car is working properly before you leave the shop. We take all of our cars here to be serviced.
5/ 5stars
by  
on February 2, 2015
Went on my lunch break to replace my car battery and told the manager that I have only 30 min break. He did it right away and back to work I am. Excellent service with free coffee and internet access while customers wait.
5/ 5stars
by  
on February 1, 2015
Great staff I just had to do oil change it took few hours little desappointed
4/ 5stars
by  
on January 25, 2015
I waited there while they did it they were busy said it would be a 30 minute wait which actually ended up being 1 hour since they only have one bay available for tire rotation.
2/ 5stars
by  
on January 24, 2015
I bought four tires for my 95 Toyota Celica. The service cost twice the price of the tires.
1/ 5stars
by  
on January 24, 2015
I bought tires 6 months ago and I went back after a week to reset the censor on my tire which keeps blinking. I was told by the service manager that I must drive my car for hundred miles before the censor will disappeared. He said they are busy and no mechanic can help me that day. Today the censor still blinking and I have driven the car for 5,000 plus miles. I went back for oil change and ask him to check the censor and it still not fixed. Same answer keeps driving the car eventually it will disappeared. Very poor service. I used to take my car to Reseda & Lindley branch. All the good previous management have been replaced by the rude management. I have been a customer of Firestone for decade and never felt so disappointed until this last year dealing with these new management. They are rude and no customer service skills.
3/ 5stars
by  
on January 24, 2015
I have been taken my cars therefor years, but lately I have been having questions about them. I took my wife's car the other day for a oil change and for them to check out the car. They told me I need rear brakes. I was surprised about that so I took it to my buddies garage the next week so he could look it over. They never inspected the brakes, because they were filled with dust build up from over a long time. My buddy told me that I had at least 12,000 miles left on those brakes.

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