5/ 5stars
by Thomas
on June 14, 2018
5/ 5stars
by Laura W
on May 25, 2018
5/ 5stars
by Cassandra G
on April 5, 2018
They are always helpful when I come especially the guy that works the front desk along with the older gentleman.
5/ 5stars
by Sarah H
on March 3, 2018
I've been going to this firestone for a while now. I actually followed an employee "Hilton S." From another store because I really trust him to be honest, fair and up front. As a young female I frequently run into mechanics who believe I have no knowledge of cars and try to recommend "necessary" repairs and services for outrageous prices. I've never had that problem with Hilton or his team. They are fast, friendly and fair and take the time to fully check my car for any additional problems such as burnt bulbs or leaking/low fluid and make sure that it's fixed correctly the first time every time. I would highly recommend this firestone location.
5/ 5stars
by sandra G
on February 22, 2018
The guys that work here are absolutely awesome.. they all were very helpful I'm totally impressed definitely recommend this site and this store never felt rushed or gaslighted keep up the great work fellas..
5/ 5stars
by Rudy A
on February 19, 2018
Helpful, works with your budget, customer services are great and finishing results on my car last for awhile so I don’t have to come back until something else is wrong. I would definitely recommend firestone if your car has work that needs to be done.
5/ 5stars
by Kristen
on January 17, 2018
I made an appointment and arrived 20 minutes early and they took my car in right away to be worked on. They finished working on my car before the time they projected (staying late to get it to me the same day). I cannot express this enough- they are extremely hard working people who go above what I expect from my mechanic. They called a few days afterwards to check on how my car was running, as I had had a fair amount of work done, which was both unexpected and greatly appreciated. I recommend this shop to everyone that I know because I trust them, and because I believe they are the most honest car mechanics I've ever worked with. Thank you Firestone North Highlands!
5/ 5stars
by Richard M
on December 20, 2017
Hilton Sorkazian, store manager and his staff are the only mechanics I can trust! I never get gouged or ripped off at Hilton’s store! Thanks guys!
5/ 5stars
by P. R
on November 22, 2017
The service advisor, Andrew Wonderly, and all of the technicians were FANTASTIC! They got me in and put new tires on my truck as well as doing an inspection for me in a very reasonable amount of time even though I didn't have an appointment. All of my questions and concerns were addressed and I felt that they understood how critical transportation is for me. I am disabled with breathing problems and arthritis so public transport is really not much of an option for me. I was thrilled with their service, attention, and concern and I will be back!
5/ 5stars
by Jayme
on November 16, 2017
I came in for an oil change..... I was offered coffee, there is free wifi, great prices..... I was in and out in 40 mins. Hilton is the best!
5/ 5stars
by Edward F
on November 10, 2017
Hilton and Andrew made this a very enjoyable experience.. Andrew was very patient with me going over every detail.
5/ 5stars
by David M
on November 2, 2017
Had a great experience here, the team really help me and were very considerate of my time. Thank you for all of your help. Will be coming here again
1/ 5stars
by Jonah H
on September 14, 2017
Steer clear of this business as they do not stand behind the bad work they do on your vehicle.
5/ 5stars
by Tiffanee
on September 5, 2017
Hilton always take great care of my car!
5/ 5stars
by Steven M
on August 17, 2017
5/ 5stars
by Patricia C
on April 15, 2017
This is the best Firestone! Everyone is friendly and they truly care about their customers. Only place I trust with my car. Thanks you guys!
5/ 5stars
by Sarah
on March 18, 2017
Hilton and his staff made sure to take care of my car at a very reasonable price. They were all very friendly and my car was done right on time. Wonderful experience.
5/ 5stars
by April
on March 11, 2017
Lily and Hilton always have great customer service. The mechanics always do a great job. I never leaving having additional questions or having to wonder if the job was done right.
5/ 5stars
by Richard T
on January 31, 2017
I went in because of a vibration I had in the steering wheel. I went in with the idea I was buying new tires. The manager suggested I get the alignment checked before just buying new tires. He made me feel like he was looking out for me since an alignment is not as expensive. Well… long story short, it was out of alignment, BUT one of my tires had a bulge in it also. So I got the 4 new tires and an alignment. But he made me feel like he had my best interests. All the staff I interacted with, were really amazing. Since then, I have gone back for an oil change, and as I type this my auto is getting a new master cylinder. I know lucky me, right! But I didn’t have to think where I was taking my auto, straight to Firestone! Thank you!
5/ 5stars
by William H
on January 28, 2017
Isaac and his boss Hilton are two of the finest gentleman and example of the best teamwork I've ever experienced as a customer for any place of business I've ever been to. They both should be in your Hall of Fame. All of their workers were highly diligent in producing their work. Their work production was of the highest order. They all were phenomenal for the 12 hours my car was being serviced. The ultimate team. I was there a total of 6 hours witnessing their expertise. I will never find this positive atmosphere again, anywhere unless I come back again. Which I definitely will. My wife was very pleased with our 12 hour day at Firestone.
5/ 5stars
by Ed F
on October 25, 2016
Hilton and Jeffrey went way beyond the norm to track down and fix once and for all a problem with my Freestar brakes and underside noise. They are seasoned pros and Firestone can be very proud of these two!!
5/ 5stars
by Arturo P
on September 28, 2016
They were right on time with taking my car in. they did a great job at finding the problem with my tire that had a leak. everything was done in a timely manner. enjoyed shooting the breeze with one of the reps while waiting for the car. will refer others to this location!
5/ 5stars
by abdulwahed
on September 15, 2016
5/ 5stars
by Sheila R
on August 21, 2016
This was an absolutely awesome experience. What I thought I needed and would have caused me hundreds of dollars turned out to be the highlight of my day. Before starting the work Tony ( Rep) suggested and electrical check which turned out to be the best suggestion for only $24.99, I recommend that everyone do this instead of guessing the problem.
5/ 5stars
by ctd
on July 21, 2016
The guys were very nice, respectful and professional. They made sure that I was able to get a good price for my tires. The warranty and services that come with the tires are exceptional. I will probably start going there for my other service needs now that I know about them. Glad I accidentally found them. Really pleased with the experience.
1/ 5stars
by RICHARD R
on June 8, 2016
First I had an appointment for 11am and at 11:25 my truck still was not in the shop. Second it took a long time to finish my truck, several times I walked out of the office and no one was doing anything on it. Third when my truck was finished around 3:30 I inspected the coolant, window washer fluid had not been topped off, next I checked to see if my new ball joints had been greased and to my disappointment they had not been greased. Fourth I had to go back into the store and tell them about what had happened and get the job finished. Fifth that took another 30 minutes. Sixth I paid $21.00 for a complete inspection that I feel was not done properly. The reason is they did not mention an exhaust leak or a power steering hose that is seeping. I was happy with my previous visits for oil changes, new tires, new ball joints etc. I told them that I was hearing a snapping and popping noise in the front end and it could not be found. I found out what it was after the ball joints were greased the noise has stopped, now I am worried that the ball joints may have suffered damage because apparently they have been dry for some time. I am very disappointed with the service I received and feel that I should find another shop where they can do better service. Also I filled out the survey and asked that they contact me and they have not. I hope someone will contact me and tell me how you are going to fix my issues and can guarantee me that these issues will be addressed.
1/ 5stars
by Glenn D
on May 22, 2016
1/ 5stars
by Glenn D
on May 22, 2016
Darren the manager at the store would not use the correct procedures to find the lights or reasons my antilock and trac off lights. He pretended to do a diagnostic but dianot find the and then also wanted to charge me 59.99 fr some stupid light, he is all about getting any money and also holding grudges just because you give hi your honest opinion. Poor Poor customer service on watt ave firestone.
5/ 5stars
by North W
on December 26, 2015
Extremely impressed with the personnel and the service they provided.
5/ 5stars
by Toro
on December 11, 2015
The store manager and the store technicians are very helpful educational also they're very fast workers . They strive to be the best
5/ 5stars
by kpatch
on November 14, 2015
If you have to get your car worked on, go here! I even drive out of my way to go to this location because they are so amazing. They have great customer service, they are good at what they do and its fast, You can tell they love doing what they do because it is a fun atmosphere with a good vibe in the shop! Darren, the manager, is awesome! As is the rest of the crew. IT is always a great experience and today was no exception. Keep up the great work Darren and crew :)
5/ 5stars
by Toni2015
on October 29, 2015
This is the only place I will take my car because they are good and know what they are doing
5/ 5stars
by Fatina l
on October 16, 2015
Darren & hilton met my needs swiftly & with the most friendly smile. It was super busy. Darren remembered who i was & was able to take care of me quickly. They are the absolute best!!!!
4/ 5stars
by rayven
on October 9, 2015
They unknowingly fixed a preexisting issue when tuning up my car...plus, they were done with my car in a timely manner! My only issue with them (and all auto shops) is the prices are way high.
5/ 5stars
by Momma V
on September 25, 2015
I was there recently to buy new tires and was able to get military discount
5/ 5stars
by Richard_Mills
on September 19, 2015
I went to this location on 9/15 and Hilton and Darren (who's the store manager) really treated me right. I ended up having a lot of work done and was extremely happy with the results. Hilton is an especially HONEST guy who will tell you straight up if a service is a waste of money. Darren's a very customer-focused pro (as is Hilton). Because of these two guys alone, I will go back to the North Highlands/Watt Ave Firestone location.
4/ 5stars
by Carol11
on September 11, 2015
I recently had my front brakes changed and I was pleased with the service.
5/ 5stars
by Ash85
on September 7, 2015
So glad I went there for my repairs this labor day weekend!!!!
1/ 5stars
by Tom N
on August 1, 2015
With a scheduled appointment for tire rotation and requested no inspections, it took one hour and thirty minutes to get my vehicle back. The paperwork that I received had none of the information completed about tire pressure and balancing limits on each tire. I purchased these tire from Firestone at this store in good faith. Yet, the service that I received is anything but good. Wow. I may never buy another set of tires from the company again in my life. I'll tell all my family and friends that service was poor.
5/ 5stars
by ReeJay
on July 9, 2015
I went in because I had been having problems with the tires for several months. I had come from out of state and had been to at least 4 firestone affiliates. I would leave still having the same problem. It was not until I took it to this location that Jared and Darren figured out that I need sport wheels and that the wrong wheels were on my car. They then proceeded to work out the best possible price and had everything done and ready by the end of the day. My Toyota has been riding like a Cadillac every since. Thanks guys!
5/ 5stars
by ktcrow
on July 8, 2015
Tire blew out on the highway on the way to the airport. It happened to be within sight of the shop. They had me set up with new tires and on my way in ~ 20min. Slightly pricier than other shops, but was worth it considering my situation.
5/ 5stars
by Terri S
on July 6, 2015
I used them a week ago and I am very happy with the service I got. They explain everything that needed to be done and things that didn't needed to be done right away. I was happy with everything
5/ 5stars
by Laura08
on June 28, 2015
Educated, good customer service, seat and steering wheel covers, Trustworthy. Very impressed
5/ 5stars
by Kenneith M
on June 16, 2015
Your mechanic, was very helpful and pleasant Kenny done the best job on my truck.he is very good at his job very knowledgeable, very friendly and will go out of his way to help people. Kenny will be the only one i let work on my veichel
5/ 5stars
by Blondie2
on February 27, 2015
Very happy with you work and service, do tell my friends
5/ 5stars
by zing1212
on February 26, 2015
I absolutely love going to this location!!! The staff there are so friendly. They treat you like you're the family member that they actually like. Anytime my vehicles need attention that I'm not equipped to handle, this is the location I will always go. They never steer my wrong and their opinions are important.........at least to me.
5/ 5stars
by Leapingcat
on February 26, 2015
I am from the Bay Area and have family in Sac. I have the lifetime alignment package and have gotten check ups and adjustments done here 3 times so far. Each time the guys at the front counter greeted me with a friendly professional smile and explained to me the wait time and their recommendations for waiting or dropping. When I picked up the car, all service was done as expected and on one occasion the tech working on my care came out to explain the labor performed. Excellent. Haven't seen such service here in the bay area. This place gets my highest reviews!
5/ 5stars
by Harry J
on February 25, 2015
Pleasure to contact Justin when dealing with any auto issue Young man honest & trustworthy.
5/ 5stars
by Kc6slt
on February 25, 2015
The North Highland store is my go to store even though I live in Dixon Ca. They always treat me well. Cannot say the same about your West Sacramento store. 5 star for North Highlands store.
5/ 5stars
by Karen S
on February 10, 2015
I have been taking my cars to this Firestone for many years. They have always treated my family and I extremely well! They understand that sometimes repairs can get a little expensive and they have assisted me in deciding what needs to be done immediately and what can wait a little longer. They have always stood behind their work.
5/ 5stars
by aclark957
on February 3, 2015
Came in for a oil change the service was beyond my expectations. Will definitely go back !!!!
5/ 5stars
by cyndy2
on February 2, 2015
The service performed was accurate and timely. The staff were courteous and pleasant. Outstanding service performed at this location for the last 15 years.
5/ 5stars
by barngirl
on February 2, 2015
I'm a long time customer. The guys at Firestone are always there to do my regular services, fix a flat, find what's causing warning lights and more. I'm always treated with respect and get great service.
3/ 5stars
by 5Y C
on February 2, 2015
Have been going to Firestone for almost 5 years and I always thought they were doing a real good job and really cared about the car and customer's needs. until last time that I took my car for a complete check up. I asked them to have a detailed complete check up on my car ( Tire, Fluids, Oils, Filters, Brake, etc......), and I expected them to check everything on my car. I was willing and more than happy to pay for their time and labor. They did not charge me that much and said the car was in very good shape, but unfortunately, they had not cared enough to do a real detailed check up and there were issues with my car after the yearly routine service for example the car had almost zero antifreeze/coolant and nobody had cared to check it. Well,considering that my knowledge about the cars is zero, I did trust them and counted on their work and their opinion and I unfortunately, I got disappointed. Thank God nothing serious happened to me or my car until I took it for a double check somewhere else.
5/ 5stars
by steve28
on February 2, 2015
Darren really did a really good job explaining my tire options and was very frendly. Service was great
5/ 5stars
by WL A
on January 30, 2015
Every time I have gone there I received the best of service.
5/ 5stars
by ddtink
on January 29, 2015
Got my car out on time while I was on my lunch hour
5/ 5stars
by kpet
on January 25, 2015
I've been using Firestone for years, But the Watt Avenue shop is the best. The service is done on time, and done right. The mechanics are friendly and very professional. I highly recommend Firestone for your automotive needs.
5/ 5stars
by newcreation4_2012
on January 25, 2015
When my daughter's car wouldn't pass smog due to a bad hose, Firestone employees ordered the part & did the work for minimum charge. I know that seems like their job but the finished the work within 30 mins of initial contact because of one employees willingness to go over & above. They have also performed simple jobs free of charge when no part was required.
5/ 5stars
by Mason
on January 24, 2015
My girlfriend and I wanted to have a pre-purchase check up done on a used Subaru she was considering purchasing. When we arrived everyone was extremely helpful and professional. Darren the store manager was a delight! He made us feel like family. Almost like I've known the guy for years!! I would recommend this shop to anyone who wants great service and a straight answer from REAL professionals.
5/ 5stars
by Christa257
on January 23, 2015
I had to get four new tires replaced and the service team knocked it out so fast! The guys at the desk gave me a great deal and also helped me get all my future maintenance scheduled as well.
5/ 5stars
by Alero
on January 23, 2015
I brought in a old sports car with over 220,000 miles on it because it was overheating. A couple of quick assessments and, Viola!, I got some new houses and a flush and was good to go. A few day later when I needed some additional coolant, it was provided free with smiles . . . . A good group of guys there at Firestone/Watt Avenue.
5/ 5stars
by Terry2031
on January 23, 2015
I use them for all my car repairs. They repair my car on time and I never had to bring it back because it wasn't repair correctly.Customer service was excellent.
5/ 5stars
by Marce
on January 23, 2015
This is an honest car repair place.I have always been treated with respect and honesty here.I trust Darrin and his employees to give me the true answers to my car problems and to fix them as soon as possible as I always have to wait while they fix them.
5/ 5stars
by Rosie
on January 22, 2015
I use Firestone Auto Care for all my auto work. They are caring, honest, and truly professional.
5/ 5stars
by joker 4
on January 22, 2015
Use them for car inspection and to do the oil changes.
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