3/ 5stars
by Dave R
on March 9, 2019
Ordered through Tire Rack and this is who Tire Rack authorized. Very slow...2 1/12 hours to put on 4 new tires. TPMS sensor light still on and installer guy said that my sensors were probably too old. F those guys. Now I still have my BS dash light on. I tow a heavy 5th wheel and would like to have the low warning light tell me if I'm safe. No one checked with me to replace the TPMS sensors
5/ 5stars
by Stacey
on February 19, 2019
Ask for Harry or Daniel.
5/ 5stars
by Marsha B
on January 22, 2019
This is not the first time that Firestone has shown me outstanding service. They wait on me promptly, explain what they will be doing, give me full service, sometimes not even charging me, like the time my rear door on my 2005 Toyota Highlander was stuck and Frontier Toyota was going to charge me $150 to take off a panel, fix it, and a serviceman simply rocked the rear end up and down a few times, then thumped on the door and shazam! it opened. They did that with a smile, saying there was no charge. They always treat me so kindly, give full service after a brief waiting period and charge me nominally, considering what Toyota quotes as their cost. Once, after vandalism in my apt. complex parking lot (large nail stuck in tire, extending two inches above tread - AAA came out and put on spare), Newhall Firestone plugged tire, put spare back in underneath compartment, and charged me nothing for that service. Needless to say, I will remain with them for the life of the car, or my life, whichever comes first.
5/ 5stars
by Lena
on January 7, 2019
Overall, they accommodated my needs as a single mother and i was quickly taken care of. They are honest people and i can’t be more thankful of the services i was given here at Firestone. Thank u to the manager Harry. The mechanic Robert for being so quick and the associate/cashier who helped me with my kids and getting them out the car on a rainy day. It was all very much appreciated!
Responded on January 7, 2019 We are glad to hear that you feel the service at our Newhall store is honest and accommodating, Lena. We value your business with Firestone and hope you have a great day!^Kristyn
Firestone Complete Auto Care - Newhall Management
5/ 5stars
by James
on September 16, 2018
After the first service, I brought the rest of my vehicles to this professional team.
5/ 5stars
by Camryn
on August 6, 2018
Super friendly staff, explained exactly what was wrong with my car and gave me options on what I wanted to do. Provided free wifi and updated me on the status of my repair throughout the process. They also provided fast service even though I was a walk-in without an appointment.
5/ 5stars
by Trey F
on June 20, 2018
Had a serpentine belt replaced in 6 months so I left a negative review. However, Firestone immediately called and asked about the issue since they did not replace the belt the first time. They apologized for the issue and clarified that they would be happy to try to figure out why the replacement would be needed so soon. Really appreciate the follow up! These guys are working hard.
4/ 5stars
by SWalker
on April 1, 2018
Sales staff clearly communicates with graphs and details to be performed, how completing and not completing the work may impact drivability and safety. On-going status reports shows respect for personal time. Warm, friendly attitude and co-worker comradery makes the wait tolerable. Tow concerns: pricing is higher than competitors and wait time for work performed, even with appointment, lengthy.
5/ 5stars
by Julie D
on March 13, 2018
Great mechanics and customer service, great fast work, told me exactly what I need nothing more and decent pricing too.
5/ 5stars
by Emily
on February 2, 2018
5/ 5stars
by LINDA R
on January 19, 2018
The staff there is pleasant and welcoming and always go above and beyond my expectations. Their integrity is beyond reproach and the advice I recently received saved me over $600!
5/ 5stars
by Debbie
on September 10, 2017
very professional
5/ 5stars
by David
on August 26, 2017
Fast, friendly and great prices. Thanks Harry
5/ 5stars
by cody s
on June 1, 2017
Very friendly and very patient. these guys do a great job.
5/ 5stars
by Robert A
on March 6, 2017
Very friendly shop with a small town community feel.
5/ 5stars
by David J
on January 12, 2017
Harry and Jose are awesome. Thanks for the honest work. These guys provide great customer service.
5/ 5stars
by Debbie
on December 7, 2016
The manager is very good at his job
5/ 5stars
by Naty L
on September 25, 2016
Great Staff, clean location and organized.
5/ 5stars
by Fred G
on August 16, 2016
My first time going to this shop. Like most people who don't know cars, I'm afraid I would have someone take advantage of me. I did NOT feel that way here. From the salesperson who answered the phone to the technician who worked on the car, all were FIRST RATE!
5/ 5stars
by Nick
on August 15, 2016
As soon as I walked through the door, I was greeted and helped. It's too bad Ric isn't at the San Fernando Firestone(the one on Maclay) anymore. I don't want to say any awful things about the other Firestone locations I had to take my truck to within the last 3 days to get my truck serviced because I don't want to jeopardize anyone's job, so I'll just let you guys know about my experience at the last stop, and the only stop I should have made. The customer service at the Firestone in the Newhall location was just hands down worth the extra 24 mile drive from my home. I have always taken my truck to Ric at the Firestone on Maclay in San Fernando because I know when I get back in my car, I have the peace of mind that it will drive the same way or even better than when I drove it off the lot in 2007. If you want to guarantee a stress free, honest experience, Ric and his crew at the Firestone in Newhall...THE LAST STOP FOR GREAT SERVICE!
5/ 5stars
by David J
on August 4, 2016
Extremely fast service.
5/ 5stars
by Mark T
on July 11, 2016
My experience with Ray in Sales and the technician Christian was excellent. Not only did Ray work to find a great deal on my tires, but they both worked late to complete my care on a Sunday evening because they know we were heading out of town on a road trip the following morning. Excellent service, great price. Thank you both.
5/ 5stars
by Kay H
on June 19, 2016
Great service and knowledgeable team, I will be using this location again!
5/ 5stars
by giovanni a
on June 18, 2016
very happy my car runs smoother
5/ 5stars
by Jasmin Q
on May 28, 2016
Thank you for the great service Leo and Earl. Once again you guys took good care of my needs for my car. I will surely recommend this location to my friends and families. Earl was great and provided me with all the information that I needed to know about the service that will be provided for me that day. Love this place. I will come back again for my next service for my other car.
4/ 5stars
by Kimberly S
on May 27, 2016
3/ 5stars
by 43karen
on December 22, 2015
Service and staff were terrific - only issue I have is that they unfortunately don't deduct the $99 diagnostic charge for the Check Engine light, even though I had them fix the issue. So a $200 issue turned into a $300 issue. Not worth it if your Check Engine light comes on. Also, would be helpful if they told me about available coupons without me having to push the issue.
5/ 5stars
by civic S
on November 23, 2015
Firestone Complete Auto Care in New Haul, was by far the best tire shop I have been to in twenty years hear in Santa Clarita, Thank you
5/ 5stars
by scoobie d
on November 14, 2015
Alvin and the rest of the mechanics there are awesome. I went in for 4 tires, an oil change and a bunch of other stuff. It ended up taking longer than they thought but, it was worth it. They forgot to reset my maintenance light but, a quick trip a few days later and I was in and out. They also showed me how to do it myself in case it was forgotten again.
1/ 5stars
by They n
on November 8, 2015
Not enough technicians, no receptionist to work the front office. My 11:00 apt for four new tires took 6 hours to complete. I sat there the whole time. I was told it would only take about 2 hours. Alvin the Lead was very sympathetic. Please don't offer services that you cannot provide. I will not be back. Service date 11/1.
3/ 5stars
by olegnap
on October 14, 2015
ok service. made an appointment online and still had to wait long to get the service completed.
5/ 5stars
by Wuso L
on October 1, 2015
Very happy with their services. They are extremely fast and know what you need.
5/ 5stars
by The B
on September 16, 2015
We were from out of town and had a flat on the freeway and needed tire replacement we were in and out within 1 hour.
5/ 5stars
by Wendy L
on September 14, 2015
I was traveling to Oregon where I live with my 2 grandsons when we had problems, with my pick-up. Harry was so very helpful. He traveled over about 50 miles round trip to come get us and I had my truck towed. He also found a hotel for me and took us to and from the hotel. In the morning Harry picked us up when the truck was fixed and we were on our way to Oregon. Harry kept in touch the whole way until I got home safe. Harry is a remarkable man to of taken out of his day and time to take very good care of us. I will always be thankful for what he did. He also keep in touch with my daughter in Anza, Ca. & LakeSide, Ca. They we very worried about their mom. They we very thankful for all that Harry had done also. Sorry it has taken so long to write a review..
1/ 5stars
by non r
on August 7, 2015
2 hours, two put a 2 new tires,, never returned. .
5/ 5stars
by Agrro
on August 6, 2015
I had went in to get my tires replaced and the staff was warm and welcoming. They seemed to care equally about the car parts as well as my well-being. This was evident when they noticed my back left rotor was cracked and instead of offering to replace all of them with some rehearsal to get more money out of a sale, they instead replaced the one rotor and gave me a discount on everything I purchased due to this purchase I wasn't expecting. This was a great a positive experience and will definitely be giving them more business in the future.
5/ 5stars
by Nicholle
on August 6, 2015
They were busy for the 4 th of July promo they had. I knew i had to wait a while. They were working very hard! Thank you
5/ 5stars
by Bina21
on June 12, 2015
Very helpful staff I will always come here from now on
5/ 5stars
by Lucy661
on June 10, 2015
Everyone at the shop is courteous and thorough. They were able to work with my schedule and offered me great rates.
5/ 5stars
by bast12
on June 1, 2015
I used them a week ago and am so happy i did. Exelent.
5/ 5stars
by Katy j
on May 11, 2015
We were referred by our neighbors and we were sooooo glad we took their advice. They explained everything to us and even showed us on the car what they were talking about. Incredible service, very professional. Will reccomend them to everyone!
5/ 5stars
by Oliver C
on April 20, 2015
All I can say is that Firestone's Master Mechanic should have been in charge of a formula 1 pit crew. I got a full tune up before I could even finish my cup of coffee. Thanks little dirty ninja man!
5/ 5stars
by Fire S
on April 18, 2015
The workers stayed after hours making sure my 2008 Nissan Xterra wheel alignment was done properly. I had previously broken parts. Henry knew I had limited funds but was able to get me 265/75/16s Firestone Destination LE2 at a great price! I feel safe with these tires and a properly done alignment.
1/ 5stars
by Car1
on March 1, 2015
i will never return to this location for any service again. the customer service was the worst and person helping me was rude, unprofessional and seemed to be upset when i did agree to puchase lifetime balancing for my tires. What is worse the associate helping me was also the manager of the store. the entire experience down to i had problems with my car window when i left, problems i didnt have when i arrived, was the worst. I prefer to take my business elsewhere.
5/ 5stars
by debnmaui
on February 27, 2015
Your staff is very professional and curtious. There were on their game at all times and kept in touch with me regarding the status of my service. Loved it!
5/ 5stars
by Sierra2
on February 26, 2015
Days before I had gone somewhere near my home and was extremely disappointed... At the Newhall branch they got the job done right the first time!!
4/ 5stars
by robtimoconnor
on February 26, 2015
I took my car in for a brake serviuce and I was really impressed by the fast and friendly service I experienced. Thank you, Firestone Complete Auto Care!
5/ 5stars
by Kam287
on February 26, 2015
I had a tire that wouldn't keep inflated and they quickly found the problem with the tire, checked and showed me information on it, and they got the new tire from there warehouse and installed it fast. Also the site is in a very convenient area close to Hotels and very traveler friendly.
5/ 5stars
by Winona
on February 4, 2015
Your front office people are friendly and very helpful they try very hard to do positive customer service. It is always a pleasure to go in and have my car serviced.
5/ 5stars
by Larry1
on February 4, 2015
Had to get tires for my Tahoe and something that would be durable for what I use it for. Got a fair price and also very pleased so far with the tires. I also brought in our handy-cap van that needed tires as well and also acquired a lifetime front end alignment as well like I have on my Tahoe.
5/ 5stars
by Cyberdogg
on January 27, 2015
Harry is always polite and professional. The service technicians do an excellent job. I was once reluctant about Firestone Services but my opinion has changed for the better.
5/ 5stars
by Melissa1220
on January 26, 2015
The service at Firestone is great! They always take care of both of my cars in a timely manner
5/ 5stars
by Newhall E
on January 26, 2015
We have been using their services for many years and have been very satisfied with their prices and integrity for not adding on unnecessary expensive services.
5/ 5stars
by duckhandler
on January 26, 2015
I have used them many time, for tires, batteries and repair consultation. Harry always remembers me by name, I trust him 100% and in the auto care industry, I feel that is the most important thing..I never felt pressured in getting a repair. I would go there before a dealer
5/ 5stars
by robert h
on January 25, 2015
always good service location. clean place.....good prices
5/ 5stars
by Jeff D
on January 24, 2015
I used Firestone for a synthetic blend oil change. Their rates was half of where I used to go and they pointed out to me deficiencies that needed attention! Thank you for the service!
5/ 5stars
by Bill A
on January 24, 2015
...Took my car in for an oil-change on the way to work.....even tho they were busy, I was in and out in 35 minutes, thanks to Harry Olujich, the manager, who made sure it all went smoothly and quickly! ...These guys here are great, and have been working on both my vehicles for many years now.....
3/ 5stars
by David54
on January 24, 2015
Staff changed in past year not a good thing may not use as much
5/ 5stars
by sssy
on January 23, 2015
The value is in a clean, simple interaction. Its not going to be the least expensive, its not going to be the most expensive either. If you just dont want to shop around too much but dont want the feeling that you may be being taken for a ride, then this is the place for serivce. I have not found their tires or tire prices compelling, but for general maintenance and servicing, I prefer to go here.
5/ 5stars
by Tracy
on January 22, 2015
Everyone that works here is happy to help me. They beat the price of other Tire places in the area and they always do a great job and make you feel important!
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