5/ 5stars
by Marvin M
on January 5, 2018
I have been going to this store for many years and I cannot say anything but OUTSTANDING and most of all from the manager of this store John Rodriguez. Thanks again to everyone.
3/ 5stars
by Mark M
on September 20, 2017
My vehicle required rear brakes as the rear pads were worn down, one of the rear pads was worn down to the metal, another pads was worn to approx. 2 mm thick. Approx. 5,000 miles ago, I was at the store for a new set of tires (and an oil change). No one apprised me of the extreme wear of my rear brakes. I causes me concern that I was driving at highway speeds in LA traffic with brakes that were worn behind usable service. Both rotors were replaced. When I was physically capable of performing routine vehicle maintenance, I would replace pads prior to rotor damage from the pads being worn down to metal. I want and need to have confidence in my vehicle maintenance and repairs. Thank you, Mark Mutz
5/ 5stars
by Ben j
on August 7, 2017
John is the one that helps me he always provides me excellent service . Great prices that are affordable he goes out of his way to clean the car if the mechanics left dirty You're very lucky to have an employee like that ! I have been coming to that Firestone store for at least 20 years and he's give me the best Service . Best regards, Ben Juarez
5/ 5stars
by Ben J
on August 7, 2017
4/ 5stars
by Don W
on June 25, 2017
I brought my car for a brake inspection. The dash ABS light was on. I phoned earlier and was able to make a same-day appointment. So when I arrived they were expecting me and the pleasant desk staff found me in their system and wrote up the paperwork. They did an initial check and did not see any issues, but he said he would call me within two hours. Around 2 hours, Firestone called me and let me know that they did not find any issues with the pads or brakes. The ABS light was probably on because of a faulty light or module and they recommending I have the dealer look at. With me bringing the car in for a brake inspection and the ABS light on, they had a profitable opportunity to tell me that I needed a brake job. They did not do that, they take on the honesty policy that is posted in the lobby. I'm typically distrusting when it comes to car repair services, but my trust level has increased with this Firestone center.
5/ 5stars
by ABUNDIO A
on June 5, 2017
I've been going to this establishment for more than 15 years. I've spoken and worked with different staff members during that time and they were all great. Their professionalism and kindness at that location is great. They truly listen and help you. They provide the best service that I've seen. Love this place and will continue to go there to get my car serviced.
5/ 5stars
by Abundio F
on April 20, 2017
Love going here for car repair and service. I've been going to this location well over 15 years and have been treated superbly. I would recommend this location to anyone.
5/ 5stars
by Krist M
on April 14, 2017
I was a first time customer trying to purchase tires for my vehicle. I decided to check out this store because of its convenient location from my home. Little did I know that this branch had a hidden gem. Mr. John Rodriguez (Store Manager) was very knowledgeable about his craft. He explained to me in detail the features of the available products that they have that suits the criteria of what I was looking for in my prospected new set of tires. He did not pressure me to buy the most expensive tires money can buy but instead he patiently waited and respected my choice. Firestone, please hire more people like Mr. John Rodriguez for he reflects your company's service philosophy in the most efficient level of standard!!!
5/ 5stars
by Joseph H
on March 25, 2017
It was the fastest and the best service I ever had!
5/ 5stars
by Fred
on January 17, 2017
Great service! Everyone I spoke with was friendly and answered all my questions. The work was done quickly and thoroughly. Everyone was professional.
5/ 5stars
by Benjamin G
on November 2, 2016
Firestone has been my go to shop for the past 20 years. I needed two new tires and the La Habra location always does a good job of explaining before hand and keeping me informed along the process. The technicians there have a lot of experience and were able to get my truck back on the road quickly.
5/ 5stars
by Allison B
on September 12, 2016
Mark was great and very friendly and helpful
5/ 5stars
by Eleanor C
on July 8, 2016
Friendly informative good prices not pushy just a nice fast out the door experience !!
5/ 5stars
by TAMMY L
on June 11, 2016
For great service and unbeatable prices. The La Habra Firestone is the best place to bring any vehicle. These guys are all extremely courteous and care about each customer. Waiting for my car's repair or service, I have heard the technicians and sales adviser talking to customers on the phone or as they enter the lobby area, and each person is treated equally with respect and care. I have referred several people here; in fact I did so as I waited yesterday, because my experiences here have never been a disappointment.
5/ 5stars
by J O
on May 4, 2016
John, Edwin and Robert take care of my fleet of cars. Service is fast and the jobs are completed correctly.
5/ 5stars
by Eric a
on November 11, 2015
Last week I took my daughters car in for oil change (used coupon) and you guys took care of it quickly! It was so quick I had time to take my wife's car in as well! You were honest in telling me that her car was perfectly fine after inspection. No care was needed, whereas other places may have "found something wrong". I want to thank you guys for being my local go to auto shop!
5/ 5stars
by Cam007
on November 6, 2015
I took my car in last Friday and they were able to diagnose and fix the issue quickly.
4/ 5stars
by Varsha
on October 20, 2015
Very happy , I used services last week and very good experience
5/ 5stars
by 123 j
on October 15, 2015
JOHN fixed the problem with the balance on my new tires and made me aware of other things to fix later down the road.
4/ 5stars
by oh w
on September 11, 2015
They installed 4 new tires on my car, but the caps on the valve stems were not tight. They also replaced the 5 year old battery with an equivalent battery. But the replacement battery had a round red shelf life sticker with a date which had already expired when it was installed. The "new" battery failed within one week.
5/ 5stars
by Captain c
on September 6, 2015
Thought it was major but was just a simple fix, honest
5/ 5stars
by Jessop
on August 17, 2015
Thank You for making it easy. The service was great! I did not have to wait days to get my vehicle back. And the price was decent.
5/ 5stars
by Derika12
on August 6, 2015
I was really fortunate to be helped by Manny and John, which were very helpful and patient helping me understand all the work being done on my vehicle!
5/ 5stars
by Ozzie98
on April 25, 2015
The service was outstanding and will be doing business in the future, thank you
1/ 5stars
by Edwinvc123lm
on April 20, 2015
I was here on Saturday for tires and they follow instructions and they tried to sell me a service that wasnt needed like a radiator flush when we just had the water pump replaced and changed the fluid. The spark plugs were suggested to be replaced and we had a tune up done the weekend prior. Just watch out for this store.
5/ 5stars
by svtdude
on March 12, 2015
I have always taken my own cars and my brother and sisters take theirs to firestone. Techs r very knowledgeable and have great customer service. Will keep going there in the future. Keep up the good work!
5/ 5stars
by Ray N
on February 27, 2015
Got an alignment done on my Mustang GT which has a modified suspension with a bump steer kit installed. Employees showed both genuine interest in the car as well as willingness to work with me on my concerns had the custom stuff been an issue. This was done through my "lifetime" alignment purchase at a different location but was still honored. Would recommend to a friend, and will go there again.
3/ 5stars
by knam1052
on February 26, 2015
just so so...car repair chack has good... but part is not good
4/ 5stars
by eaton1
on February 26, 2015
service was professional and on time. in and out very typical of this store.
5/ 5stars
by Eric66
on February 2, 2015
Guy at desk was very friendly. Didn't have an appt, planned to drop off & pickup later. Estimated time to complete was very close & they called when service completed.
3/ 5stars
by SteveC
on February 1, 2015
These folks are nice and knowledgable but the repiar was not done correctly. I paid $1,700.00 and still have the same clunking noise in my suspension.
2/ 5stars
by Unhappy E
on January 27, 2015
Oil change, tech forgot to put oil back in, amateur
5/ 5stars
by Cocoa57
on January 27, 2015
I've used Firestone over the years for various services ranging from alignments, brakes, new tires, oil changes and tire rotations. I have found them to be courteous, market priced, and more importantly they do not take advantage of women and state you need a service when you don't. They are friendly, knowledgeable and strive to comete your your service within the timeframe they quoted you.
5/ 5stars
by Evelyn S
on January 25, 2015
I get immediate service when ever I go there. They are always very courteous.
4/ 5stars
by Dr3wZ01d
on January 24, 2015
I usually work on my car myself but if I need to get something fixed that I know I can't do on my own, or if I don't have the time, I go to this Firestone in LA Habra. It's like my go-to mechanic shop. They do a good job.
5/ 5stars
by kevmy
on January 24, 2015
They were very helpful in giving me info about my car.
1/ 5stars
by fddtrd
on January 24, 2015
I have been a long time customer. Lately it seems like the technicians are under qualified, lazy and don't pay attention to detail. I am loosing my trust in them and searching else where.
5/ 5stars
by Godinez6
on January 22, 2015
Everyone was soo helpful and will always get my car service there.
5/ 5stars
by Vickie
on January 22, 2015
Love their special attention to my needs and great service concepts
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