Firestone Complete Auto Care: Your Source For Tires And Repairs At 715 La Playa Dr In Hayward

Welcome to Firestone Complete Auto Care at 715 La Playa Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

715 La Playa Dr
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #29815 Managed by Roberto Soto Avelares

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll check fluid levels, wipers, the battery, and more. Plus, we're committed to offering the most consistent service on the market, at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (510) 731-0542.

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Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 40 Reviews
5/ 5stars
by  
on March 8, 2018
Frank: " Mr. STI." was honest enough to give me advice on what to do with my Subaru. Was accommodating with my specific request. The A.M Manager on 3/8/2018, Jeremy ..i think. Helped me out and had me set up on the stand in no time. I guess its good to be the first one there once the doors open. Phil: My man from Fiji/Samoa.. Good guy to talk to. Did his job efficiently... the man had already drained my oil before the "new stuff came in" No time wasted here.. Got everything done efficiently. Sometimes, the simple things can have a huge positive impact when it comes to customer care. The guys at La Playa, Hayward have always been and is still top notch in my opinion. Sure it can get busy.. but they do a good job in the end. No complaints here. Looking forward for the next service.
5/ 5stars
by  
on February 22, 2018
1/ 5stars
by  
on February 9, 2018
VERY POOR PEOPLE SKILLS ,VERY CONDESCENDING !!! i spoke to Jeremy he said he is the manager I showed him my Firestone written quot he laugh and said he will not honor it because it was too low of a price . I was very surprised at how little respect he showed towards me , like the fact that I needed a full set of tires and he was better than me , that he didn't want to do business with me then or in the future. Not only rude but very frustrating, like nasty boy trying to start an argument. VERY POOR PEOPLE SKILLS VERY CONDESCENDING
5/ 5stars
by  
on February 7, 2018
Wonderful prices and great service.
5/ 5stars
by  
on February 7, 2018
Absolutely phenomenal customer service. Brandon, Brian, and Louis. Honesty about work needed or did not need. I've been screwed over by 4 different service stations including Big O, and Goodyear in last 18 month's. I won't go back. This crew you have working for your company are making Firestone a all around top rated, quality, and assurance this is company to do business with. I will be recommend these guys to all family and friends, co workers as a matter of fact scream from mountain tops. These gentlemen deserve a little something extra BONUS or RAISE. Seriously I wouldn't lose any of them. I will be a repeat, loyal customer. Finally a company I trust and have satisfaction doing business with. Yaahaa. Thank you, Jennifer McNally.
1/ 5stars
by  
on January 9, 2018
I NEED A REFUND
5/ 5stars
by  
on December 15, 2017
Front desk person fast pased in working helping the customer needs
5/ 5stars
by  
on October 29, 2017
5/ 5stars
by  
on March 28, 2017
Albert, Jack, and Alex were awesome handling my services. Thank you for such professionalism and updated info whenever they had news for me.
5/ 5stars
by  
on December 29, 2016
Josh knew exactly how to repair our car. The expected 4 hour repair was done in 3 hours, and he was EXTREMELY knowledgeable in the need for making me relaxed about our auto repair while on vacation. Josh is an asset that CANNOT be lost.
5/ 5stars
by  
on May 31, 2016
Everything is awesome
5/ 5stars
by  
on April 24, 2016
They took care of me in a proficient and timely manner. All of my service needs were met and the service itself was fantastic.
5/ 5stars
by  
on December 1, 2015
same day service was done timely considering I was a walk in. Michele and Frank are excellent customer service representatives at the Hayward location
5/ 5stars
by  
on October 22, 2015
First time user and very satisfied! I will make sure I go back!!
1/ 5stars
by  
on October 22, 2015
I will never go there again I went to get my alignment done my appointment was 8:30am they didn't finish until almost noon said it was because my alignment was bad but I was stuck there the whole time and they didn't even park in in the garage until after nine and the waiting another hour before working on it
4/ 5stars
by  
on October 10, 2015
I used them last week and I can see on dustboard the maintenance required
5/ 5stars
by  
on August 27, 2015
Went in there intentionally for tires. Ended up getting an oil change and tires rotated. Moo was very helpful and not pushy at all. Told me some tips on how to maintain my tires longer. Very happy with the customer service. Can't complain about the free wifi either!
5/ 5stars
by  
on August 7, 2015
We have taken our car to Firestone quite a few times and have been satisfied with their work. They do the work in a timely fashion, too, which is so important.
4/ 5stars
by  
on May 16, 2015
I used them for brakes, allignment and tire rotation
5/ 5stars
by  
on May 7, 2015
I have used this location for years. The staff is great. They are very knowledgeable and courteous. Vic is great. He will do anything he can to get you driving again quickly and in budget. He has even given me a ride to pick up my son from school when the repairs ran a little over time. Than you guys!
3/ 5stars
by  
on April 29, 2015
Have been here many many times but various things like oil changes, inspection, alignment, etc. Every time it has taken too long. Almost any service at all will take 2 hours, when it could be something that's done in 15 minutes elsewhere. On some days you could take your car in and be told there just isn't any time today to service it, and come back later. I had a good service experience -- one time they broke something in my car after service and I took it back and they fixed it for me for free.
5/ 5stars
by  
on April 29, 2015
I got my tires change they did a grey job and didn't took so long
5/ 5stars
by  
on April 26, 2015
I've been with Firestone for many years. came here to this location to resolve some tire issues since I moved to the east bay. 2 thumbs up for this service center. Will continue to come back for maintenance as well.
2/ 5stars
by  
on April 18, 2015
We just went for oil change. Then they call us saying there is problem with this and that continuously 3-4 times, fixed them (cost rose from $ 35 to $500 to &800) with all combined... too expensive!!! They guaranteed saying there won't be any problem... Next day, engine malfunction light was on... When called, they said what did you do before, steam cleaning (that's what you guys told us to do)... Oh may be something wrong happened when they did the cleaning, go talk to them.... Really? After spending about $1000 for all the service, now they blame on others...
5/ 5stars
by  
on April 10, 2015
Use all the time they do a great job! Professional and courtious!
1/ 5stars
by  
on February 28, 2015
Hello, I have been using Firestone since I can remember. I put 2 new tires last year and my car started to drive weird. Not stable. I brought it back, you checked alignment... and still nothing. I came back and you did something (or nothing) and I left again, no change in car behavior. The tires are defective- no doubt. You finally agreed to replace them, after I complained to Firestone warranty service. You said you would call me when you had the tires, and you did. I was out of town. When I came back, I called and you said to come to the store for replacement. I showed up, and you didn't have any tires. You said you would get them the next day and would call me. You never did. I called and left a message for Art, and he never called back. I am not sure what to do at this point. I leave in San Ramon and am tired of driving all the way to your store for nothing.
5/ 5stars
by  
on February 27, 2015
We go there for our auto needs and we always get an exact number of how much we have to pay for what, they tell us when the car is going to be ready and it's actually ready by the promised time, the technicians are knowledgeable, and we have not had any negative experience. There's always discounts and they are not pushy to have other things fixed besides the problem you took the car in for. They only recommend services and that's it. We definitely recommend Hayward Firestone.
2/ 5stars
by  
on February 5, 2015
You take your car in for a repair . Spend $1320. And the same problem is there, and your told we cant figure what going on.
1/ 5stars
by  
on February 3, 2015
I left my car for oil change six in morning , nobody ever calls to check in. I call them back if oil done, they will start working on your car by 3 pm in afternoon.
5/ 5stars
by  
on February 3, 2015
very friendly quick service I feel like they are my old friends.
5/ 5stars
by  
on February 1, 2015
MY TIRE WAS JUST ABOUT TO BLOW AND THEY WERE JUST ABOUT TO CLOSE. ( 10MIN) THE GUYS SAID COME BY QUICK AND THEY TOOK CARE OF MY TIRE NEEDS.
5/ 5stars
by  
on January 27, 2015
I was going to make a trip from SF to LA and needed to replace 2 front tires for my 2205 Sienna. Called a couple of places and visited one tire place before i went to Hayward Firestone. I was glad i walked in Firestone the sales person was very very helpful and courteous. He took his time to find some great tires with the best price in town. He went outside to make sure i was getting the right tires. Tires are awesome in price and quality. Would recommend for your tires needs. I would definitely go back again. Blessings
5/ 5stars
by  
on January 26, 2015
This was my second time back here and they have been friendly and helpful both times! I believe one of the guys who helped me both times was named David? He was professional and very friendly when explaining things to me.
4/ 5stars
by  
on January 24, 2015
The guys at the Southland location have always done right by me. They're friendly and courteous, and take the time to explain things to me.
5/ 5stars
by  
on January 24, 2015
This store has GREAT management and techs. They did a water pump repair, and determined that the intake manifold gasket was leaking oil also. This was after MANY other shops had guessed the oil leak was from the rear main engine seal. AND, they fixed the car in ONE DAY, fine work, polite employees, REALLY nice to find an HONEST and COMPETENT place to have automotive work done!! THANK YOU!!!
5/ 5stars
by  
on January 24, 2015
You may have to leave your car there, but in the end it is well worth the wait! The staff Manager Victor and Ron and Mike go beyond the call of duty to call you as soon as your car is inspected. They also make sure you get your military discount, AAA discount or whatever discount you are entitled to. They go beyond and check their site to ensure that any promotion is also applied to your account. I have been going there 20 years and my car seldom needs anything but routine maintenance when it does they are on the job! This Navy Veteran appreciates them all including the mechanics!
5/ 5stars
by  
on January 24, 2015
I went in with a flat, they didn't have the tire I needed in stock, but they called around till they found one, picked it up and got me back up and running in a couple hours for a whole lot less than I was expecting! Thanks guys!
5/ 5stars
by  
on January 24, 2015
I brought my dad here because his vehicle was making a noise in the engine and talk to art who spoke with to excellent mechanical and they knew that was the problem, thanks firestone crew, you are best
5/ 5stars
by  
on January 23, 2015
My car will only take one style of tire and they went out of their way to order me the right tire
5/ 5stars
by  
on January 22, 2015
I've been trying to find an honest mechanic for my slightly older car and I wish Firestone could do all the work my car needs. They fix what they can, tell me what else I need to do and even suggest places I can take it for the things that cannot service.

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