5/ 5stars
by Alec
on February 14, 2019
I took my car in one day after work near closing time, and I explained my concerns to Allen (manager) and he had my car checked and fixed all within the hour. I thought for sure I was going to have to bring my car back the next day, but Allen handled it right then and there. It's awesome to get service like that. Thanks again!
5/ 5stars
by PAUL A
on December 28, 2018
Glendale Firestone is a much more affordable and reliable service provider than the Kia dealer across the street for my Kia Soul. I trust the Firestone store when they tell me what things are needed and that the price is always fair and much more affordable than the dealer. Over the past 6 months I've had complete front and rear brake pads, rotors, brake fluid service, 4 new tires, a new battery and even new wipers installed. Everything of better quality and lower price than the OEM.
5/ 5stars
by Roger G
on December 6, 2018
The service was quick, efficient and clean. They gave me a great price on tires and oil change. I would go back again when I need service.
5/ 5stars
by Angela A
on November 11, 2018
I was researching tires online and came across Firestone as one of the recommended tires for my car. I went to the Glendale store on Brand's website and the prices were reasonable. I noticed all of the great reviews about customer service, and then I noticed I could make an appointment online. I was hoping for a same day appointment, so I took a chance. I was answered right away and was able to get an appointment! Once I arrived, Andrew greeted me and then took complete care of me and my car! Everyone was extremely nice and helpful and I got my car in a timely manner. I would highly recommend this particular store if you are in the need for good tires and fast & friendly service! Thanks guys!
5/ 5stars
by Chelsea R
on October 10, 2018
I have been to this Firestone wayyyy too often in the past few weeks (I guess that’s what happens when you have an older car) and every time I go in there, it is a great experience. I have never had a reliable, trustworthy mechanic before, but Andrew at this location is super helpful and patient with my many car questions and repairs. I would definitely recommend this Firestone to everyone.
5/ 5stars
by Esper E
on September 22, 2018
Alan manages this location like a well oiled machine! I will never go anywhere else!
5/ 5stars
by Paul A
on June 6, 2018
This location is well maintained and the people who work there are courteous, knowledgably and take the time to explain what repairs are needed immediately, which ones can wait till later and thoroughly explain what it will cost. Firestone stands behind its products and service with excellent warranties. Even though I live in DTLA, this is now my go-to place for trusted services.
5/ 5stars
by Jesse H
on June 1, 2018
Manager Alan and his team made me feel welcome, accommodates my needs and find ways to save money! They’re not those typical shop that all they want is your money. They treasure you’re business and assure that they will do the best they could to keep your safe when driving your car! They’ll always be my first choice!
5/ 5stars
by Bandayrel
on May 31, 2018
teammate Allen was so courteous and friendly..I give him an excellent rating
5/ 5stars
by Gabriel
on March 10, 2018
Love how they treat you here. They actually do care about your car needs.
5/ 5stars
by Vahe
on January 6, 2018
Quick service.
5/ 5stars
by rhon
on December 27, 2017
awesome and friendly staff
5/ 5stars
by Suszelle M
on November 19, 2017
My vehicle was repaired very promptly and with great expertise. I was able to get back on the road quickly and have not had anymore issues with the repairs that were made. Allen was very professional and courteous. Thank you firestone for this convenient service.
5/ 5stars
by Carlos
on March 12, 2017
The place was very clean and I was treated like a friend and not a target. They found the best priced tires for my KIA that I could afford. They were busy and still did everything with a smile and accuracy. The manager was even helping around being involved with his employees and assisting clients. Great experience not like other places in Glendale. My cars runs great!
5/ 5stars
by Ms. J
on February 8, 2017
I had just left from Pep Boys 15 minutes earlier very upset for poor service. I had tire rotation and my headlights didn't work. Pep boys NEVER bothered looking at them yet told me I may have an electrical problem on a 15 month old car. I came to Firestone explaining my issue to Erika. She and a technician went directly to my car to look at it. Erika told me that it was just the bulb BUT they notified me that the BOTH front tires needed to be replaced they just ask that I give them about 3 hours to service. They were done in less than an hour.
5/ 5stars
by John
on January 23, 2017
Great customer service from Vick and had my car done quickly
5/ 5stars
by Biency N
on January 13, 2017
5/ 5stars
by Vladimir M
on April 21, 2016
I used to own my own shop and worked on cars for many years. With my business I don't have the time to work on my own cars. Knowing what my issues were It was refreshing to see Firestone fix the problems I knew existed and nothing else.
5/ 5stars
by Tina D
on April 11, 2016
5/ 5stars
by LeAnna
on March 30, 2016
I completely trust this team with my vehicle. The service is always excellent and the technicians were fast and did great work on both visits. I have recommended them to coworkers who also had positive experiences
5/ 5stars
by Teresa H
on March 17, 2016
I have been using Firestone for years for all my car's maintenance and repairs; Fountain Valley, CA, and now Pasadena, CA. I have never experienced anything but honest, excellent service.
5/ 5stars
by WLR 3
on December 4, 2015
I was treated like royalty!! I do not know what else to say but this crew was awesome and I will be coming here from now on.
5/ 5stars
by Johann
on November 28, 2015
I use them all the time, and while they work on my cars I walk and shop at Glandale Galeria just around the corner
5/ 5stars
by Tavius
on November 28, 2015
I made an appointment online early in the morning, but the only appointment available was in the afternoon. I called the location and they told me to drop my car off and they replaced my brakes and more in just a few hours. They honored the online coupon prices, too.
5/ 5stars
by KingArthur
on November 18, 2015
I would like to appreciate from Allen to give me good information about my new tire and give me the best choice. He is knowledgeable and trained. Thank you
5/ 5stars
by Gary6868
on October 30, 2015
After searching high and low for the best tires for my 09 Nissan XTerra i settled on Firestone and they are awesome! Great service from everyone at the shop and im sticking with this branch for good! Go there, you wont regret it.
5/ 5stars
by lollipop
on October 11, 2015
Went in to get new tire. Service advisor took time to explain 5 tire rotation to extend tire life. Did no pressure me to buy unwanted services
5/ 5stars
by jack2005
on October 8, 2015
This is my forth time I used their service and every time I have experienced exceptional quality of service. Inspector Vic was very knowledgeable and professional . He did a good job and I am very satisfied. I would recommend every body....
4/ 5stars
by J_Al
on September 26, 2015
Had my car serviced for the first time last week. Service was prompt and the person who attended to me was very accommodating.
5/ 5stars
by EDGAR O
on September 26, 2015
THIS WAS MY FIRST VISIT AND I CAN SAY THAT THEY KEPT ME PRETTY SATISFIED, AT FIRST THE LABOR SEEM TO BE LITTLE PRICEY BUT THEY GAVE ME A DISCOUNT AS A FIRST TIME CUSTOMER. THANK YOU !
5/ 5stars
by MBLA
on September 12, 2015
We had some work done and really like this location. The service is very professional.
4/ 5stars
by Aracely
on August 6, 2015
Came here a few weeks ago to get a new tire for my 2015 Jeep Patriot. They were the only ones in the area to carry the type of tire my vehicle needs. Although the price was steep, the service was fast and professional.
5/ 5stars
by Amado
on July 2, 2015
I have been going to this store for a while now, there's just 1 thing to say, THE BEST PEOPLE AROUND WHEN IT COMES TO CUSTOMER SERVICE, QUALITY OF SERVICE EXCELLENT AS WELL.
4/ 5stars
by RJS1
on June 25, 2015
I just came in to do a 19 point check. The service dept. handled it and made my day.
5/ 5stars
by terslay55
on June 21, 2015
Driving from Idaho to San Diego blew a tire late on a Sunday. First place we stopped at didn't have our size and told us a lot of places would be closed. They called Firestone for us and they were open and had our size tires. Drove over there and in 20 minutes they had us back on the road to continue on our vacation.
5/ 5stars
by LA G
on May 1, 2015
Will use them again and again... Staff are wonderful and very friendly.
5/ 5stars
by Anna M
on April 30, 2015
I always use Firestone Glendale, even though my Mazda dealer is down the street. They do everything the dealer does. Firestone Glendale staff is friendly, professional, offer financing (Firestone credit card), and their service is on point. Thank you Firestone Glendale for keep my car alive. XO
5/ 5stars
by ANI1
on April 13, 2015
I have made Firestone my number one go to place for my vehicle! I can say Chris B. and Allen have been so kind and helpful everytime I've visited the location for my car needs. They are so sweet in making sure I got the care I needed for my car. I can't say enough about Chris B. just because of his friendliness and sweet personality it makes me want to never go anywhere else.
5/ 5stars
by bogie
on February 27, 2015
The techs were - as always - helpful, thorough, pleasant, and knowledgeable. It's critically important to me that I deal with an auto repair shop I have complete confidence in. I was referred to this location by a friend and I am very pleased!
5/ 5stars
by kitkatkat
on February 26, 2015
Wouldn't take my car anywhere else. Thwy are very professional and provide excellent customer service.
5/ 5stars
by Dali
on February 25, 2015
I took my car for the 1st time there, and I’m so glad I did. Great quality, fast and excellent customer service!! Thanks Allen, you and your team did a superb job, I’m definitely taking my car for regular service there.
5/ 5stars
by lucaspro
on February 7, 2015
Excellent service from start to finish. Like others, I am tired of hearing lip-service. I like my questions answered. These guys did just that. Will go back again.
4/ 5stars
by Leo B
on February 6, 2015
I have a good experience on firestone Glendale. My BMW and Toyota Sienna vehicle will go for regular update oil change and some other job that need to be done. Mr. Vic is one of the best guy to look for, he is very helpful and with a lot of knowledge in the cars.
5/ 5stars
by purvi
on February 5, 2015
I always go there for my routine oil change and service maintenance. Staff there is great, always very helpful, prompt and trustworthy. Specifically, Allen and Victor are the best. They go above and beyond to take care of their customers !!
5/ 5stars
by Cabdo
on February 3, 2015
I couldn't be happier with an auto care location. these guys are hardworking and friendly. Great representation of what customer service is supposed to be. Just got a new car recently, but will continue utilizing the services at this shop versus the dealership.
5/ 5stars
by Mickey2
on February 3, 2015
I had my brakes done at Firestone Very professional and courtesy
4/ 5stars
by Neil W
on February 1, 2015
The staff are always very friendly and very informative, but as I'm finding out more and more lately, Firestone's costs are exorbitant. So, I've found another car repair place that offers car repair and tires for a much better price, close to half the costs! When I think about all the money I've lost over the years, it saddens me.
1/ 5stars
by Maddie
on January 26, 2015
I blew two tires on the same side of my car on a curb and when replacing my tires here they did not rotate them so that the 2 new tires would both be front tires. That seems like basic knowledge of a tire company? I unfortunately did not know that this would make my tires more worn on one side and had to pay to have them rotated and aligned.
5/ 5stars
by Mike c
on January 26, 2015
Awesome service. the managers always take care of me. I go to this location anytime I need my car serviced. Thank you
5/ 5stars
by Kurt K
on January 25, 2015
Every time I go to this location, I am greeted by name with a smile and excellent Customer Service.
5/ 5stars
by GlendaleJ
on January 25, 2015
I've been going to this Glendale Firestone for over 20 years and have never been once disappointed. Every single person at this store is super-dedicated and has excellent skills. They are always honest and don't overcharge or disrespect women. Kevin is an amazing mechanic and Allen, the manager, has excellent customer service skills. There's nothing these guys won't do to keep your car running well and keep you satisfied. If I could give 10 stars, I would!
2/ 5stars
by campos339
on January 25, 2015
I have been there several times and so far no complaints
1/ 5stars
by mookik
on January 25, 2015
I always go here never had a problem... But the lasts time I took my car there it was for brakes, they were just squeaking .. not to bad,when I picked up my car it seemed fine. Two days later my breaks noise started making a loud kind of grr noise .. the kind of noise brakes make when you don't fix the brakes from the squeaking! They never fixed it! And I was charged a lot of money. Supposedly I paid for brakes and they said it has two other problems that had to do with the brakes supposedly so I paid for all that just to get nothing fixed in the end!
2/ 5stars
by GeorgeFM
on January 24, 2015
Did Check Air pressure, Didn't check Engine line on
5/ 5stars
by Anto
on January 24, 2015
I have been going to Firestone in Glendale for awhile now and i have always had great service. They always accomodate my needs whether Im in a rush or or have to wait. Very pleasant staff.
4/ 5stars
by caps
on January 23, 2015
The "tire" light appeared on my dash and I went to my mechanic who couldn't find any problem. I realized it was early enough to go to Firestone where I bought the tires and called to ask when they closed. I believe it was on a Friday. The person who answered told me they were open until 6pm or 7pm (it was about 5pm when I called) but that they were thinking of closing early so I should hurry. When I got there they checked the car and could not find anything wrong and assured me that whatever was causing the light to go on was not that any of the tires or the sensors were bad. The only problem I have is that if the store is supposed to be open to a certain hour then regardless of how busy or not, the store should remain open so that anyone expecting them to be there will find them there.
5/ 5stars
by Louieg2001
on January 23, 2015
I live in Brookfield, Wisconsin, therefore this is not the service center which I normally use. But my twin daughters (whom attended school in Southern California) used this service center for about the last 8 years. The attention and customer service this Glendale location has paid to the needs of my daughters in keeping their cars running is valuable to my wife and I. One of the twins has taken residency in the Los Angeles area, while the other is doing a 2 year residency at the University of Utah. They both may end up back in Los Angeles together some time late this year. Depending on which community area they will end up, they may still rely on this Glendale service for their auto service needs.
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