5/ 5stars
by jennifer a
on October 28, 2018
I came in from out of town, my truck was smoking and pouring out oil, I brought it in and it was fixed in a timely manner and the gentlemen were so nice, and I feel, trustworthy. Being a female, I've had other places give me incorrect info and higher prices, but here I felt comfortable. My SUV runs great and I'm very satisfied!
5/ 5stars
by ruben M
on June 18, 2018
5/ 5stars
by Lance H
on May 18, 2018
Highly professional and helpful staff. Accommodating lounge area.
5/ 5stars
by John
on March 30, 2018
I always come here for my oil changes/tire needs. When I make an appointment the service is performed with minimum wait. Jesus, the service advisor is amazingly nice, upfront and honest on the work that is being done. Definitely worth coming here for your auto needs.
5/ 5stars
by ConnieWebberHunter
on March 11, 2018
5/ 5stars
by Mark G
on February 28, 2018
I have been doing business with FIRESTONE for over 20 years. This New Tire Purchase and Service was one of the Best I can remember. (I have received great service at the several Firestone locations I have dealt with over the years). From arrival to departure they kept me informed on the status of my order/service.
1/ 5stars
by Brian M
on December 7, 2017
The customer service team was impatient, I was quoted an absurd price for our repair and after (thankfully) towing my car to my trusted mechanic I come to find out that I did NOT need a new starter and it was just the battery as I originally suspected. I was quoted $936 to replace a starter and battery. At ACA Automotive (which is not the cheapest show but one of the highest rated in Long Beach) I was quoted $659. That is over a 44% markup and I would say that's high. And I don't know what your mechanics saw that made them think I needed a new starter but I didn't. My wife was driving the car at the time and broke down on the freeway. Geico towed us to your establishment because apparently you are a trusted business. What was an already stressful situation was made worse but the people who worked there and what I feel was an awful diagnosis. I had to tow my car to Long Beach and we lost a half a day dealing with Firestone. This is inexcusable and not only everything I have said but now I'm out $25 to you guys for work that amounted to what seems like a scam. I will be forwarding this information to Geico and I will be contacting Firestone's corporate team.
5/ 5stars
by Deborah E
on September 29, 2017
Feel comfortable bringing our mini van to this Firestone Auto Care. Relaxed surrounding and the team knows their jobs.Sales reps had a smile and make sure your needs for your auto is taken care of and the customer is satisfied.
1/ 5stars
by Meridith J
on September 23, 2017
Terrible! Because I could not afford to buy rotors and pads this place kept my car up on the rack for an hour after I refused to have service done. They actually didn't lower my car down from the rack for me until I went outside and stood near my car and stayed there. I will be letting everyone I know on social media to stay away from this store.
1/ 5stars
by Elliott V
on August 30, 2017
Not thorough in a not looking at your best interests
5/ 5stars
by Denise H
on June 9, 2017
I have been a long-term customer when this location was known as Fletchers I have received nothing but excellent customer service for me and my vehicle. I was a bit apprehensive when I saw that the name of the business had changed. I was worried that the staff that I trusted was no longer going to be there. I am happy to say that my same guys are still there that have been taking care of me since day one. I am always greeted with a smile, by my first name they have been truthful, and save me time and money on my repairs and maintenance. I'm very happy to know that I'm still in great hands with now Firestone. They will have my continued business and referrals.
5/ 5stars
by Walter C
on May 12, 2017
I received prompt service. My vehicle was ready as promised. Thank you to the team, in Gardena CA
5/ 5stars
by CoeSen
on September 25, 2016
Highly recommend the Gardena store. Oscar was a very professional and polite Service Advisor. He listens to you and recommend a logical solution. Thank you Oscar. CoeSen.
2/ 5stars
by Brian W
on August 13, 2016
I had my Ford F2 50 new batteries installed in it by Firestone and it cost me $15 per battery that truck took two batteries ... So my total was $30 labor to install two batteries in my Ford F2 50 My wife brought her Jeep in just last week to have one battery changed out and they charged her $50 labor to install one battery so I had to go down there and speak with the manager to get $35 credited to my credit card that's not right for a 15 minute job that's a rip off especially to do that to women that may not know how much should be charged for a simple battery change out I'm very upset about it
5/ 5stars
by Dalia
on June 13, 2016
Jesus was extremely attentive and she listened to all my concerns with a great deal of patience. He also ensured that I received all the information regarding my vehicle.
5/ 5stars
by Deborah J
on May 13, 2016
Coupon was honor from the internet and I saved $10. The Techs and Sales Reps are very helpful and respectful. Love watching the TV & drinking coffee while waiting for my van. Thank you so much making everybody comfortable.
2/ 5stars
by Karen E
on May 4, 2016
Service was very slow and all I had was an oil change and diagnostics ran. It took 3 hours. Additionally, my car was in great condition when I got there, I have never had any issues with my car. She always ran very smoothly and I have make sure to take very good care of her because she is a little bit older model, although she is a Toyota Camry so very little issues. After having an oil change, I left and she started jerking and running rough, and my check engine light came on, which hasn't happened before! I am not sure why having an oil change would cause my check engine light to come on, it never has before and I get them every 3,000 miles! Very concerned!
4/ 5stars
by shelly d
on April 19, 2016
my experiences have always been good and my complaints is about pricing...some are excessive in my opinion....
5/ 5stars
by wendy
on April 6, 2016
Fast and friendly. Place clean.
5/ 5stars
by Mark K
on March 10, 2016
I had a great experience getting my car serviced there. The service advisor Armando was very friendly and explained things thoroughly. My car was also completed earlier then the promised time.
5/ 5stars
by Marji2rad
on November 25, 2015
I was happy that they showed me the store cost of the tires before I mentioned that I would like to get my 10% off store cost for my Uber discount
5/ 5stars
by MELI1
on November 20, 2015
Jose was AMAZING! I called Firestone and the customer service was excellent. I booked an appointment for a Friday and was literally there less than an hour. I will definitely give Firestone my business again. Jose, Thank YOU !
5/ 5stars
by sugarplumstars
on November 17, 2015
Excellent service. Very friendly and prompt service and honest. Thank you for fixing my flat tire and replacing it and also fixing the alignment :)
5/ 5stars
by Allanstrada
on November 4, 2015
I used Firestone Complete Auto Care for the first time, being tired of taking my vehicle to other mechanics, and it was a great experience.
5/ 5stars
by Walger
on November 4, 2015
Great service.....................................
2/ 5stars
by Erieke
on October 22, 2015
I had a light bulb that needed to be replaced. They replaced the light bulb but broke the tail light putting in the light bulb. Then the mechanics say it was like that prior. If so, then they would have told me I needed a light bulb and a light cover
5/ 5stars
by msiveykay
on September 23, 2015
I went in for a simple oil change but they were about to close. I explained my work schedule and they gladly serviced my car. In and our very quickly. I will always come back here again
5/ 5stars
by Jaime g
on July 1, 2015
Cool, friendly and informative. Had me in and out in a timely manner .
2/ 5stars
by Trina118
on June 26, 2015
i used them a week ago i came in at about 12:00 noon to get a oil change and 2 tires 3 bad fuses.. which took about 5 hours to be ready I was very unhappy because I told the young man I was taking my daughter to college and needed to be there by 5 oclock I ask would my car be ready by 3-330 he said of course... and when I went there to pick up my car at 3:30 nothing had been done.. I was very unhappy and had to reschedule my daughters appt. and to make it even worse they didn't change the bad fuses that I request them to.
4/ 5stars
by Mark_I
on June 15, 2015
I desperately needed an oil and filter change for my 300C and got notice of an oil change service in email. Based on my good service for a Firestone tire that I blew out by hitting a large piece of some traffic debris I decided to try my local Firestone center again. They did a good job and got me my car back in a reasonable amount of time.
5/ 5stars
by Bridg
on June 4, 2015
I went to the Gardena Firestone store to buy two tires about two week ago. I was able to get a fair price and fast service. I was also able to get information on another service for the future.
5/ 5stars
by La111111111111
on June 1, 2015
Great service for vehicle,....,....................................
4/ 5stars
by Always
on May 31, 2015
Used them twice in 1 week and was very satisfied good work
5/ 5stars
by No N
on May 26, 2015
Excellent customer service. Staff was very friendly and made me feel comfortable.
5/ 5stars
by Luis R
on April 26, 2015
I get all my oil changes/breaks and lifetime alignment for all my vehicles at this location. Armando and the office staff are great and they alway get the job done with a smile. Get the store the new pick-up truck they need to go pick up parts, etc.
5/ 5stars
by RED C
on April 20, 2015
THEY DID A BRAKE JOB ON MY CAMERO AND IM VERY HAPPY
4/ 5stars
by dafuzz
on April 17, 2015
Drop'd my car off. It was actual ready w/in the time frame tht they gave me! clap clap clap! Great job Gardena!
4/ 5stars
by Galilea02
on February 27, 2015
I dropped my car off for a tune up in the morning and by mid-day it was ready for pick-up. My spark plug wires also needed to be replaced. They called me to ask if I would like to have them replaced and told me how much it would be. They didn't just replace things and then surprised me with the bill like other places do. The gentlemen that assisted me during my visit were courteous and attentive. I didn't feel like I was being taken advantage of.
5/ 5stars
by F150
on February 11, 2015
Armando ponce always takes care of my car. It was quick and easy
5/ 5stars
by KelleyJ
on February 5, 2015
All the work is QUALITY and Patricia Ibarra is Great...Just wonderful personality....
5/ 5stars
by Ralphyboy39
on February 4, 2015
Had a battery installed in my 2010 Honda element, quick service nice crew
5/ 5stars
by Suelu
on February 1, 2015
The technicians were very polite explain to me what I need and gave me the best deal possible.
5/ 5stars
by lindacove
on January 28, 2015
Last Wednesday I took my car to Firestone for a second opinion, not trusting the previous shop. It is a good thing I did. They tightened one bolt and replaced another bolt that was holding the axle together. They quite possibly saved my life. The first shop never even noticed the missing bolt, which was, located about two inches from the first one. Moreover, the other shop wanted to charge me a ton of money for tightening the one bolt. I have been a Firestone customer for a few years and they have always been very honest, respectful, knowledgeable, and patient. Firestone also has the best mechanics who always take the time to answer any question I have and show me exactly where the problem(s) are, every time I have asked or wanted to know. They have helped me out so many times, even if I was not getting my car serviced there. I am so grateful to Firestone; it is getting harder and harder to know who to trust anymore. I will always take my car to them for service. They are the Best! Thank you, to the employees at Gardena Firestone. Once again, you have made my life just a little bit easier.
5/ 5stars
by Sonja G
on January 28, 2015
Took my car in for a smog and the man turned, looked at me and smiled when he turned on my cars engine, thank you Firestone.
5/ 5stars
by Eddie42
on January 27, 2015
My last experience at the Firestone Complete Auto Care – Gardena, was excellent I had couple stuff to do to my car and was going to be a bit a lot for me to pay, but Patty came to the rescue and give me a discount card, also she has excellent customer service skills, she is always helping you out.. for you to feel content and appreciated, thank you for all your help Patty.
5/ 5stars
by pearl
on January 25, 2015
Came in with my tire had a slow leak they found out immediately what was the problem and took care of it..
4/ 5stars
by moki
on January 25, 2015
Get my Oil changed regularly and have had maintenance work done. They keep my 2001 Tahoe running and they let me know what I need to get fixed or replaced soon and in the near future.
5/ 5stars
by Golakings8
on January 24, 2015
I visit them about every month and they are just the greatest place. My favorite 2 employees are Patty and Armando. Patty is always smiling and goes over the top to please her customers and Armando has great time management and gives subperb customer service. thank you Gardena team
5/ 5stars
by lucrob
on January 23, 2015
I brought my car in after making an appointment the day before and was taken in right at the time promised and the wait was less than estimated. I am very satisfied with the work performed and have had no issues. I was greeted when I arrived and was promptly wited on and any questions I had were sufficiently answered.
5/ 5stars
by Eric D
on January 23, 2015
Everyone here is polite, understanding and really go above & beyond to help you. Armando, Pattie and Luis provided outstanding service associated with my check engine light diagnostic code and the repair most likely needed.
5/ 5stars
by Joedelat
on January 22, 2015
They always take care of me and my cars when I come on
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