Car Tires And Services At 11524 South St: Firestone Complete Auto Care In Cerritos

Ready to come in to your local Firestone Complete Auto Care on 11524 South St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

11524 South St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #15180 Managed by Patricia Ibarra

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll check tires, wipers, hoses, and more. Plus, we're devoted to delivering the best quality service possible, at unbeatable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (562) 274-7786.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(3.8 of 5) - 50 Reviews
5/ 5stars
by  
on January 3, 2019
James, the manager, is honest and extremely knowledgeable. In fact, all the sales advisors/managers are terrific. They always go out of their way to explain the work and to recommend work, if needed. They are not pushy, and they are always looking out for their customers. James always finds coupons to apply to any service I bring my cars in for. I highly recommend this story because of its staff and honest work. Thanks Firestone!
2/ 5stars
by  
on November 2, 2018
NOT A CUSTOMER FRIENDLY AND NOT AT ALL WELCOMING MANAGER. I called in before the walkin and dropped off my vehicle for the service and told I should get my car back by 4:30 or 5 PM that day. When I actually called at 5 PM, was told they cannot do the service because I did not schedule an appointment. When I forcibly asked why I was not informed earlier about it, I got no answer. Also, when I inform to complaint about the incident, was just given rude answer that the manager didn't care about it.
Responded on November 3, 2018
Hello, we are truly sorry to hear that you had a negative experience when you dropped your vehicle off at our store. I can only imagine your frustration when you were informed that the store did not perform the work on your vehicle as expected. I would like to escalate your concerns to our management team to investigate but I will need a little more information in order to do so. Will you please email me at socialcare@bfrc.com with your contact information, a link to this review, and any additional details that you would like to provide? Thank you for being a valued Firestone customer and we hope to hear from you soon. ^Katrina
Firestone Complete Auto Care - Cerritos Management
4/ 5stars
by  
on July 31, 2018
Knowledgeable and fast
1/ 5stars
by  
on March 8, 2018
I was not aware that if I paid for the lifetime alignment on my car that I could not have work done anywhere else or it the lifetime alignment would be voided. I was never told this or i do not see this in writing. But I was recharged for lifetime alignment because I had work done at another place ( my house) and came in to get my alignment done.
5/ 5stars
by  
on February 22, 2018
The staff are extremely personable and offer good advice and options. I had a list of recommendations for my vehicle and the staff helped to decide what was most important and what could wait to be done. I even received a Veteran discount. This is a great store with a great staff of people.
5/ 5stars
by  
on January 7, 2018
My service advisor Gina and service technician Jess were GREAT. I always recommend Firestone to friends and relatives if their vehicles need service.
1/ 5stars
by  
on January 1, 2018
Horrible experience! What a nightmare that lasted for a lifetime of regret to have ever stepped foot in this particular Firestone Cerritos, Ca. The employee unsuccessfully tried to rob me of uneccessary repairs that I never needed; after I left Firestone Cerritos I showed estimate of unnecessary repairs to my primary mechanic that I have been going to for years for my car. The employee I should have never handed my keys to for my scheduled 1pm tire rotation and wheel alignment originally rescheduled my initial appointment from 10am to 1pm because it was more convenient for the salesman. The shady salesman unsuccessfully tried to hard sale me a $1,500 estimate of charges that I did not need in the first place; I consulted with my primary mechanic and the estimate of repairs were unwarranted and unethical in the process. This individual should be sent to corporate and understand BETTER BUSINESS BUREAU ETHICS before ever working in any Firestone. This individual should be disciplined and a complaint of horrible service needs to be filed in employee folder too. Thank for allowing me to rate my experience on Firestone website. Customers deserve to know that Firestone in general is a wonderful company that offers excellent fast and friendly service always going above and beyond for all customers. Unfortantley Cerritos Firestone tried to hard sale me unnecessary repairs to my car I have never had a problem with in first place. I have taken my car to other Firestone stores and was never given over a $1,500 estimate of outrages charges that I never needed in first place. All the other Firestone locations have done excellent work and should be commended. Thank you for your attention to this review so customers are aware not all Firestone locations provide the same customer service. I have been completley satisfied with all the rest of Firestone stores and had a great experience too.
5/ 5stars
by  
on December 14, 2017
Salespersons are helpful and knowledgeable. James was on top of the problem with my vehicle. I will only take my vehicles to get serviced at the Cerritos Firestone. Great deals and friendly staff!!
5/ 5stars
by  
on November 30, 2017
I have been going to this Firestone location many many years because my experiences were always positive. Regardless of the change in management, I have always been treated the same excellent customer service. Kudos to Cerritos, CA location.
5/ 5stars
by  
on November 22, 2017
I filled out the survey,adding to that could constitute information overload and I'm exhausted already..
5/ 5stars
by  
on November 10, 2017
Manager, James, and the rest of the crew are terrific! James is honest and will advise you in a very professional manner to make sure your car is running right. With LB store closed, this store is now the best in customer service and repairs. Thanks Firestone!
4/ 5stars
by  
on October 29, 2017
4/ 5stars
by  
on August 28, 2017
Always very helpful and accommodating. Sometimes overpriced as well, so I reduced by one star.
4/ 5stars
by  
on August 20, 2017
Service is good. No up selling. Saturday's are extremely busy so plan to drop your car off for the day.
3/ 5stars
on August 9, 2017
1/ 5stars
by  
on February 7, 2017
The wait was extraordinarily long. I waited over an hour for my car to even get brought into the shop then another hour for a simple oil change. Also another customer who came in after me and I know didn't have an appointment had his car worked on before mine. The mechanics were not farmiliar with my Civic which is a common car and tried to upsell me on things I did not need and said I never had the service done when I had the year before just at another shop. They showed that they did not take my specific car and its condition into account and only tried to sell me on what a database said which is something I can look up for myself. I do not trust that they even really looked at my car and I will never be going back there. To put a cherry on top they gave me back my key covered in oil from ther hands!
5/ 5stars
by  
on January 20, 2017
5/ 5stars
by  
on December 20, 2016
3/ 5stars
by  
on May 30, 2016
I go to this place because its close to me. But, for some reason, i never leave happy. I feel like they just don't care. I have friends and family and every time i mention, which one is cheaper a coupon or friends and family they seem to not care im even there. I do hope my name is not mentioned or i'll get worst service.
5/ 5stars
by  
on December 4, 2015
I have been using this location for over 15 years. I take both my company vehicles and personal vehicles .
5/ 5stars
by  
on November 12, 2015
This was my first time getting my car serviced here and I had a great experience. Gina was very helpful and a pleasure to work with. Alfie was also humorous and made the payment process enjoyable.
4/ 5stars
by  
on October 31, 2015
I used the services here last week and all were completed satisfactorily. However, I have to take off one star due to oil marked hand and finger prints can be seen on dash board and inside of doors around front right window and door handle areas. Service personnel could have protected the interiors better than that.
5/ 5stars
by  
on May 27, 2015
I dealt with two people. Alphie and Freddie. They both were extremely helpful, I feel. My car really needed a lot of work, and it's nice to have it run smoothly again.
5/ 5stars
by  
on May 24, 2015
I used them to do the full synthetic oil change, car was ready when promised.
5/ 5stars
by  
on May 18, 2015
My first time going last week, and it was the best service ever.
5/ 5stars
by  
on May 7, 2015
I REALLY LIKE THE ON-TIME SERVICE AND THE TECHNICIANS DO THEIR BEST TO MAKE YOUR VEHICLE RUN SMOOTH.. THANK YOU FIRESTONE.
5/ 5stars
by  
on May 5, 2015
My family has used this location 3 times now. We live in Idaho and did some vacationing in So. Cal. These guys are thorough and kind. The work they did was well done and they were on target with their estimate for the time the jobs would take. I'd happily recommend them to anyone who needs some work done on their car.
4/ 5stars
by  
on May 3, 2015
this firestone i went to did a good job. just needed new tires and they had a sale. the people that worked there were very nice and did a good job on my car
5/ 5stars
by  
on April 28, 2015
Great work as always from San Diego to Los angeles, they're my go2 company.
2/ 5stars
by  
on April 26, 2015
Took my car in for several services, everything was completed satisfactorily. And I was given discounts on a couple of the services completed on my car. However when I picked up my car the interior was covered with grease and grime, the door handle ( which is cloth ) the steer wheel had several greasy finger prints on it as well as my gearshift. And they could not clear the check engine light on my console - so I'd have to take it back again! I asked that my invoice be emailed to me - and I never received it. But I keep getting these emails from Firestone with surveys so I decided to fill one out.
5/ 5stars
by  
on April 26, 2015
I was very happy I brought my truck here for an oil change Alfy was courteous and got me a free inspection and found and showed me I needed a new water pump very glad I did
5/ 5stars
by  
on March 3, 2015
I love this firestone location! Been a loyal customer for years. They were prompt and completed everything including lifetime ligament wheel balance etc.
5/ 5stars
by  
on March 3, 2015
EVERYONE AT THIS LOCATION IS EXTREMELY NICE! I ALWAYS COME HERE FOR MY SERVING NEEDS EVEN THOUGH THERE ARE CLOSER LOCATIONS. THEY ALL DESERVE A RAISE!!
2/ 5stars
by  
on March 2, 2015
I just got my tires and faulty sensors fixed last week, but it was not the best service.
1/ 5stars
by  
on February 27, 2015
While very nice staff at the front, the mechanics said I needed work on my front hub, but when I brought it to my regular mechanic he said that there was no issue with the hub rather someone had left the lug nuts loose. He tightened them and it worked fine.
5/ 5stars
by  
on February 25, 2015
I've been going to Firestone, Cerritos, CA for quite a while. Everyone is very courteous; I reveive a run down of my vehicle's needs based upon dealer recommendation at a certain mileage; great vehicle care all the time by very experienced serivicers. I love at the end of my visit I always hear: "your vehicle is in great condition". That's because of Firestone. Thank you guys.
5/ 5stars
by  
on February 6, 2015
Great people, great service.......................................
5/ 5stars
by  
on February 4, 2015
The supervisor got my car serviced on a Friday 10 minutes before closing. They were quick and provided great service. Scheduling an appointment next week for more service.
1/ 5stars
by  
on February 3, 2015
I took my car in December 2014 for engine light again taking after one month fixed and show again same problem ?????????
3/ 5stars
by  
on February 3, 2015
I originally got serviced here because of a very good female manager that ran this location, she is now gone and the service has suffered. Customer service is poor and inefficient. Phones are not answered in a timely manner and in person customer service is even worse! I still go here because I have a lifetime wheel alignment with Firestone and it is close to home..maybe I will try another location.
1/ 5stars
by  
on February 3, 2015
I would love to give them lower then 1 star but I don't think that's all too fair. The customer service inside their facility is horrible. Twice I've made appointments for an alignment on my vehicle and both times I've showed up 5-10 minutes early just to watch then pull another car onto the rack right before my appointment. What is the point of making an appointment if your store operates on a first come first serve basis? On the upside, Anthony the alignment specialist was more then willing to align my "extremely lowered" vehicle and I have to say he did a more then satisfactory job. Bottom line, if you want to visit this location, CLEAR YOUR SCHEDULE!!!! There's always a customer who was there before you.... Even when you schedule an appointment for 8am
1/ 5stars
by  
on February 2, 2015
Heater core was not functioning took three visits to get it fixed and I had to tell them what was wrong.
2/ 5stars
by  
on January 28, 2015
I took my vehicle to this location in cerritos. To have my car aligned (it pulls to the right). So I decided to trust them I got the lifetime warranty on the alignment. (Paid more than 150 dollars can't remember exact price at the moment). I did not make an appointment. So I left my car in the morning and picked it up on the afternoon. No problem since I didn't make an appointment. The problem is the car still pulls to the right!!! They said everything was in decent condition not components were broken or bend. The only problem was that my car had Chinese tires and those had those kinds of problems that is what they said. I guess they charge me for their inspection report. They didn't offered me a good deal on tires they didn't seemed to care. They had already charge me full price for whatever they did to my car. But not fix my alignment!!!!
5/ 5stars
by  
on January 27, 2015
I had my car recently serviced for brakes, oil change and alignment. They were able to take care of everything in a very timely manner plus they were very helpful with questions and recommendations. Their staff is very knowledgeable and always very friendly and you don't feel rushed even though there's a line behind you.
4/ 5stars
by  
on January 25, 2015
Can't find too many places, with so many stores around the country, that offers a life-time alignment. I have that for all my cars.
5/ 5stars
by  
on January 24, 2015
I used them a week ago and am so happy I did the brake work
5/ 5stars
by  
on January 24, 2015
It's nice to know that I can depend on Firestone Service Centers all over the country. My Guarentee can be used at any Firestone location. Thanks
4/ 5stars
by  
on January 23, 2015
The service I receive is pretty good. they just need to put more chairs inside where you pay for customers who are waiting. lol. but either than that, its a good experience.
4/ 5stars
by  
on January 23, 2015
Always professional and courteous at every service. They give opinions without the upsell.
1/ 5stars
by  
on January 22, 2015
There service has unfortunately gotten worse and there customer service is very poor. They don't acknowledge you as you walk in and just leave you in the lobby forever

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