Car Repairs And Tires At 13026 Vandegrift Blvd From Your Camp Pendleton Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 13026 Vandegrift Blvd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

13026 Vandegrift Blvd
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #329314 Managed by Luis Gomez

*This store is located on a military base.

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians will give your car a free courtesy check. We'll examine fluid levels, steering, belts, and more. Plus, we're dedicated to offering the most consistent service on the market, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.1 of 5) - 42 Reviews
5/ 5stars
by  
on February 23, 2019
5/ 5stars
by  
on December 13, 2018
Thank you so much for the service and the family environment. I felt like I was part of the team at the service center.
Responded on March 6, 2019
Thank you for being a part of the Firestone family, Gerard. ^Miguel
Firestone Complete Auto Care - Camp Pendleton Management
1/ 5stars
by  
on November 10, 2018
This place is horrible. I was trying to get my car fixed before I have to pcs and I brought in paperwork from my visit to a firestone in Nevada that lets them know what is going on with my car and what needs to be fixed. Then they let me know it was irrelevant and that the paperwork doesn’t matter so I had to pay them to do a whole new diagnostic on my car. I dropped it off at 8 AM and they did not call me for a status update. I had to call them right before closing to even get any type of update on it and they said they still did not know what was wrong with my car so they needed to keep it overnight so I let them keep it they said they would call me at 11 am for an update and I once again did not get a call at that time I waited another hour for that call and finally called them myself and they said that my fan was not being turned on properly with the computer so I waited overnight for my car when the paperwork I handed to them said EXACTLY what was wrong with it... so I was speaking to the manager and he was able to waive that fee but I also paid for the complete check up on my car. Once I came to pick up my car I tried to unlock it and it would not unlock so I thought maybe it was the battery to my car key so I went off base to Walmart to get a new battery came back and tried to unlock it. STILL would not unlock. So then I had ERNESTO jump my car and it finally started so then we had to come back inside to get our refund because there was NO WAY I was going to pay for a service that was not done.so I tried to start my car again and it would not start so I had to go back in again and talk to ERNESTO and he ran over to VICTOR and FINALLY I was able to get REAL help. All he had to do was test my battery and he told me it needed to be replaced and that he will do it right then and there . So I realized after victor told me that my battery was a 12volt and it only had 3 volts in it that ERNESTO SCREWED US OVER! I’m driving to Iowa TODAY and I could have been STRANDED in the middle of knowhere !!!! MY CAR WAS AT THIS FIRESTONE FOR 2 Days!!!! Are you kidding me?!? On top of that when I was driving home last night MY CHECK ENGINE LIGHT TURNED ON!!!
1/ 5stars
by  
on October 26, 2018
Responded on December 17, 2018
Hi Maria, thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Camp Pendleton location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number (if available) and further details of your concerns, we will escalate them to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Camp Pendleton Management
5/ 5stars
by  
on July 12, 2018
Great service in a timely manner, and I’m extremely pleased with the service life of my previous set of firestone wide ovals. I will definitely be a lifetime customer for Firestone Complete Auto Care!
5/ 5stars
by  
on June 24, 2018
Ernesto has greatly impressed by going above and beyond my expectations. Greatly exceeding my expectations, not only was he kind and curtious, but was showing great leadership to lead by example by willing to get down and dirty with the rest of the garage crew. He also made and was able to fulfill his promise by making sure to get my car ready and able to go by the end of the work day, even getting dirty with the mechanics/garage crew to make good on his promise. Couldn’t have asked for better customer service.
5/ 5stars
by  
on May 29, 2018
Excellent service. Wonderful personnel. Reasonable prices.
5/ 5stars
by  
on March 2, 2018
5/ 5stars
on August 15, 2017
Very knowledgeable crew. Able to solve any problem. Efficient, teamwork. Best auto care I have received in the past 20 years on my car.
4/ 5stars
by  
on July 24, 2017
5/ 5stars
by  
on July 7, 2017
Great customer service from Gilbert and Luis!
1/ 5stars
by  
on June 20, 2017
The technician failed to put the car back in a drivable condition. The new front tire was rubbing in wheelwell and will need to be replaced
5/ 5stars
by  
on May 29, 2017
5/ 5stars
by  
on March 1, 2017
5/ 5stars
by  
on January 2, 2017
I called on Saturday (New Years Eve) toward closing and was told they could get me in Sunday but they had some appointments so it might take a while before they could get to my car. I arrived Sunday 01-01-2017 at 8am. Gilbert greeted me and was very attentive. Explained what would be done. Victor, one of the techs overheard me explaining to Gilbert that I had been on my way back home to AZ when I broke down and I just needed the vehicle fixed so I could get home. Victor jumped right in and said he would look at the vehicle right then. He found the problem, they ordered the part and got me on my way. It was a long day due to waiting on parts but everyone in the store was nice and both Gilbert and Victor kept me informed along the way. I would highly recommend this shop and I may even have to stop by the next time I'm in CA just to say hi!
4/ 5stars
by  
on December 28, 2016
4/ 5stars
by  
on November 25, 2015
Thought a oil change on base would take longer than taking it off base
1/ 5stars
by  
on November 25, 2015
I can't articulate how disappointed I am that Camp Pendleton would allow this facility to operate on Camp Pendleton. Took vehicle in for a smog check and was charged $140 ($50 more than I was told) to find out it did not pass. Took vehicle to local mechanic out in town the next day and vehicle passed. What was most disappointing about my trip to Firestone on Camp Pendleton; after being charged $140 they gave me a list of over $400 for other services not pertaining to fixing the issue with my vehicle.
4/ 5stars
by  
on November 3, 2015
Was quick, and location was very convenient to get work done.
5/ 5stars
by  
on November 2, 2015
I had a wonderful experience! Allen was the perosn that helped me the whole time and I couldn't have asked for a better person. He made sure to call me and let me know when and what they would be doing on my car, and explained everything very well. Thank you for everything!
5/ 5stars
by  
on October 27, 2015
Had an Oil Change done and they offered me a Special Deal without me even Asking that shows Honesty and Customer care. They Care!
5/ 5stars
by  
on October 23, 2015
Parts of my car that were cheaply made were replaced after breaking after an oil change free of charge. They were easy to work with and customer service was great. Alan at the front desk was very friendly and offered helpful maintenance tips.
4/ 5stars
by  
on October 12, 2015
Had a great experience with Firestone!! Would definitely go there again. I get all my cars services by them.
5/ 5stars
by  
on October 7, 2015
I took my Yukon denali in to them to my front brakes fixed, it was making a lot of nosies. Well it was more then that, they showed me a lot more has to be done , and it was my rear brakes that needed work. They were very professional and explained to me of what cause my rear brakes to be damaged, what it takes to repair it.
5/ 5stars
by  
on September 26, 2015
i went in for a tire to get checked out and the staff was very friendly and down to earth. They were very concerned about my safety and I needed up getting two new tires. Long story short I highly recommend these guys.
5/ 5stars
by  
on September 21, 2015
Got two new tires - they beat the competition, were very courteous as well as informative.
5/ 5stars
by  
on September 19, 2015
When experiencing engine start-up problems, conducted walk-in visit to store, as I was TAD to base. Greeted by courteous, professional staff, described problem, was worked into servicing rotation w/out an appointment, and provided estimate of time for diagnostic, to included estimates for work based upon potential issues. Received call from technician who conducted test, provided clear answer to problem and completed all work over an hour prior to original estimate. Cost of parts and labor very fair and would return to this station for future work if needed. Thank you.
5/ 5stars
by  
on August 21, 2015
After waiting 2 hours for a tow company, the mechanic and sales rep made sure to be very quick and extremely helpful to get me on my way. They were open until 7 and I arrived around 630, they had me out of there by 645. They replaced my battery and ensured I didn't have any electrical issues. My car is running perfect again. Efficient, helpful, knowledgeable, and courteous!
5/ 5stars
by  
on June 12, 2015
Jonthan the manager really helped me services the care
4/ 5stars
by  
on June 7, 2015
Was able to go in and out in under an hour. Will be returning
5/ 5stars
by  
on May 15, 2015
I am happy I went to Firestone they even provided a ride so I don't miss work.
5/ 5stars
by  
on May 3, 2015
I brought my car at Firestone Repair Shop about a week ago.
5/ 5stars
by  
on April 24, 2015
Completed my smog test in about an hour, no fooling around. The charge is a bit higher than other places in town but they make up for it with speed.
5/ 5stars
by  
on April 22, 2015
I had run over some type of nail and it weren't pretty deep into my tire. I couldn't wait for a new tire and the Firestone team figured out what was wrong and patched the tire very quickly. Extremely satisfied with their quick and efficient work to keep me on the road!
5/ 5stars
by  
on April 20, 2015
Over the phone staff were very friendly and made setting up an appointment easy. In person employees were quick to ask if I needed assistance. Despite an injured leg one employee was quick to try and multitask by assisting me while another customer had to run out to his car. Very good customer service all around.
2/ 5stars
by  
on February 6, 2015
Don't go here if you have any other plans that day. I took my husband car in for an oil change and it took over 3 hours! There was only one other person in front of me and I had an appointment. It was ridiculous. We've found another much faster place to go.
2/ 5stars
by  
on February 2, 2015
I have gotten great service in other locations, but this particular store is a hit and miss. I would say it's been equally bad and good. I will say that this location does quite a bit to keep customers coming back.
4/ 5stars
by  
on February 1, 2015
I was completely happy with the service, I was very dissatisfied, when I was over charged for labor that did not occurred
5/ 5stars
by  
on January 24, 2015
Not only were repairs made on time and in the quoted price, they provided what i also should look at doing the NEXT time I came in for service. They didn't try to keep my car on the rack, mounting up maintenance costs.
1/ 5stars
by  
on January 24, 2015
Went in to get the ac recharged and low and behold it seized up when they did that resulting in a 1500 compressor. It never even blew cold after taking it back a few times. I wouldn't recommend coming here to anyone
2/ 5stars
by  
on January 22, 2015
went in for a free brake inspection on a job they previously did. was not happy with the results of the inspection.
2/ 5stars
by  
on January 22, 2015
Took 7 hours to change tires and oil. Payed to have all fluids topped off and they didn't do that.

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