on February 24, 2019
Associates are very professional and curtious.
on November 21, 2018
Awesome Customer Service... Very polite and friendly Employees. Great prices!
on October 26, 2018
Responded on December 17, 2018
Hi Maria, thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Baldwin Park location and we want to help. If you could email us at firstname.lastname@example.org with your contact information, invoice number (if available) and further details of your concerns, we will escalate them to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Baldwin Park Management
on July 9, 2017
Very good I would recommend this place to others also I would recommend this place to others. Your employee I think her name was Melanie was very helpful she has great customer service skills she made me feel welcomed she helped me to pick up the Right Tires very detail-oriented she made me feel very welcome there I was very satisfied
on May 9, 2017
Becareful this place only want to take your money not claim for the warranty work which they told u when u first drop off repair
on April 14, 2017
I have been going to this Firestone in Baldwin park for many years now. The only time I had a problem there was maybe two or three years back. There was a different guy in charge for a while and he seemed to me to be dishonest. For that time I started going to another Firestone but now he is no longer in Baldwin park so I am back. Besides this person, all other service advisors have been honest. I actually proved it to myself by having work done elsewhere then coming to Firestone for the same work and was told my car did not need this service at this time.
on April 2, 2017
Alex B. Customer service was excellent. He explained my repair, kept me informed on the progess of my vehicle. Because of him i will recommend all my friends and family to this location. Thanks again Alex! You're amazing!!
on November 23, 2015
This store has always helped me out greatly! I always take my vehicle here for new wheels or simple services. The staff is friendly and professional.
on October 23, 2015
The work they do is great they well knowledgeable in suspension, brake and wheel assemblies. They even replaced my motor mounts the car gained it's torque power back and ran smoother. The Firestone in Baldwin Park is Top notch in automotive care highly recommend their services.
on August 29, 2015
There is coffee, TV at the waiting area. The manager Josh is very nice and very help. Did a Mercedes Service A for only 100 dollars, much cheaper than it is in dealership. Loved it! Highly recommend.
on August 6, 2015
They are straight forward with what your car really needs. They give you all the options and recommendations to allow you to make the best choices.
on May 18, 2015
Good Afternoon, I am writing you all this email with a full heart of gratitude. Three weeks ago I was in a terrible hit and run collision on the freeway in which I could’ve lost my life. I praise God that I’m alive today. Immediately after being taken from vehicle, the California Highway Patrol in addition to the initial Metro Freeway Patrol safely escorted me off of the freeway and towed my vehicle to a shopping center near by. I was terrified, extremely shaken, and the vehicle we had just purchased appeared to be totaled. I had just dropped my husband off of the airport, our children were over 25 miles away in school, and my only concern was getting my vehicle operational again. Because we have always had every single vehicle we’ve owned serviced at Firestone (dating back to 2006) I called our local Firestone in Baldwin Park. We are regular customers at this location and when I called I was treated better than I could have imagined. Sobbing uncontrollably, I called and asked Eddie (the technician who answered) if they could repair my vehicle. When I told Eddie what had happened, he was so very empathetic and was more concerned with my physical and emotional well being than my vehicle. The responders to the accident stated that upon impact of the center divider my radiator was smashed into my transmission and the engine was severely damaged. I relayed all of this information to the tech on the phone and he proceeded to get Josh the GM. Josh got on the phone and was so warm-hearted, loving, and very attentive to my situation. I never gave him my name, which baffled me even more. Often times when you’re a repeat customer with a company you tend to get preferential treatment. So the fact that I never gave him my name assured me that this was in fact how he was with every customer or potential customer. After a series of questions Josh told me that I would get the help that I needed from their team. He told me that our car would need to go to a collision shop for the bodywork, but told me to bring our vehicle to him to get the internal repairs taken care of. He stated that he’d referred the vehicle to a transmission shop because going through Firestone for the referral would be less expensive. He also told me that he’d be sure to give me the absolute best price for the rest of the work that I needed and that he’d get me in a rental vehicle on them until the work was completed. I never felt like a customer on the call with Josh. I felt like a close family friend. Still shaken up and crying softly, I told Josh that I needed to get off of the call because CHP needed me for questioning. Before the call ended, Josh told me to call him back if I needed anything and that he and his team looked forward to assisting me through this entire process. Our truck ended up being totaled out at the collision shop by the appraiser. We bought another truck and have since had our team at the Baldwin Park Firestone service our vehicle. You Firestone have unmatched customer service in your Baldwin Park team. These guys are more concerned about their customers than anything else. They are truly in the people business and if your company has associates cut anywhere near the cloth of these gentlemen you all are absolutely leading the charge in the automotive repair industry. Please give this group the recognition that they are due. We will remain loyal customers not simply because of the excellent manner in which they maintain our vehicles but because of their exemplary customer service. Thank you Firestone for giving our community here in Baldwin Park such men of integrity and compassion. Kindest Regards, Morgan Davis
on May 7, 2015
I appreciate Frank's professionalism, and attentiveness to what I needed done on my vehicle. His quote time was on point, and I can say with much pleasure that the service provided was excellent.
on April 13, 2015
I walked in and was greeted by employee, and helped as soon as he or another was able.
on February 2, 2015
Great customer service. All the workers are very involved with the customers. As well as being honest with all the work that has to be done in your vehicle.
on January 24, 2015
I had a good experience, the front desk was helpful and polite. I thought the prices were fair. The only part i did not like was the time it took to finish my car. Its was long however the manager explain they short staff but it was long wait