Firestone Complete Auto Care: Your Source For Tires And Repairs At 2603 Pleasant Crossing Dr In Rogers

Come in to your nearest Firestone Complete Auto Care at 2603 Pleasant Crossing Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2603 Pleasant Crossing Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #354587 Managed by Ryan Carnett

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll examine fluid levels, wipers, belts, and more. Plus, our team believes in offering the most consistent service on the market, at affordable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 42 Reviews
5/ 5stars
by  
on June 13, 2018
Visiting from out of state my car had a flat tire. Although the store was very busy , Jimmy worked my car in and had my son and i back on the road within two hours. Can't thank Jimmy and the staff enough. Customer service above and beyond expectations.
5/ 5stars
by  
on April 27, 2018
I was in Tulsa for a job interview at a hospital and 2 hours away from home. I needed new tires before I could travel back home due to one being totally bald and the rest were close to needing replaced. I called and Damon was amazing! He gave me directions from the hospital to the shop and once I arrived he greeted me. He answered all my questions, often free check on battery and fluids and alignment. I definitely needed an alignment on top of tires and he explained the entire process and even took me out into the garage to see what/how it is done. Both the technician and Damon answered all my questions. Once the car was complete, Damon looked up the store closet to where I lived. He made a scared, out of town traveler feel like family. He kept me up to date on the process and length of time it would take throughout everything. By far some of the best, most courteous service I have ever received at a tire dealership. Because of Damon I WILL be back!!
5/ 5stars
by  
on April 23, 2018
5/ 5stars
by  
on April 17, 2018
Best people from management to crew. I knew what was needed and quote before hand. Appt was set up . I went to work not stressing about the work being done. I'm very glad to have them on top of it all
5/ 5stars
by  
on January 24, 2018
first i called to schedule an appointment with jimmy which went very well . he got me the earliest time that fit my schedule and took down all my information right away. When i walked in to the store i got a welcomed greeting from everyone and they even offered to do a code scan at no cost which was great! I also liked that during the end when my car was done they explained the issue with the light and recommended the best options for me and why oil changes are important to the longevity of my vehicle. Ryan was great we joked around. It made me feel more welcomed and i'm not sure if scott is his last name but if that is another person thank you so much for all my car needs i got my tires from here also and never had an issue. Ryan walked me to the door and opened and thanked me for my service. What a great staff.
1/ 5stars
by  
on November 13, 2017
Absolutely horrible staff!!!!!!
1/ 5stars
by  
on October 27, 2017
I was treated like I didn’t know what I was talking about. I explained that my car died right after pumping gas, and I thought it was bad gas. The gas was never even checked. Instead I was told the starter needed to be replaced. I said the starter was fine and asked for an explanation. I was given a misdiagnosis. They insisted if the starter was replaced my car would start. They were wrong, but admitted no fault and still insisted it was the starter and would also require a new fuel pump, but still didn’t check the fuel tank for bad gas. Also, I was told that checking the gas would be a six hour job and cost a couple hundred!! Total cost of starter and fuel pump would be 1422!! Result: My starter was put back in and my car returned to me in the same condition as when I dropped it off. They wouldn’t release the car until I paid $85! For what? Them being wrong? The next place I took it to said the starter was fine just as I thought and it was bad gas, right again. If you want to deal with a misogynistic group and be overcharged for services and charged for things you don’t even need, then bring it here.
5/ 5stars
by  
on August 27, 2017
When I walked in the man instantly recognized me from 2 years ago...he worked at another location but remembered me! I was treated with respect...the work done on my vehicle.was explained to me and what needed to be done was explained with no pressure to to buy or do anything right now. Love this place!
5/ 5stars
by  
on April 22, 2017
This Firestone location is an excellent place to take your car for any service or repair need. The gentlemen there are very helpful and courteous. The service is excellent. I have had several family members and friends cars taken to this location, and they have all been very pleased. We will always go with Firestone.
5/ 5stars
by  
on April 5, 2017
Great service and very professional!!
5/ 5stars
by  
on March 25, 2017
Great service and a wonderful job by staff.
5/ 5stars
by  
on February 20, 2017
I found a screw in my tire, which I had road hazard on with Firestone. Called them on a Monday and was able to get an appointment for 30min later the same day! They told me it could be 60-90min, and were done in less than an hour. They are super friendly, very knowledgeable and great people to work with. Will always take my vehicles there!
5/ 5stars
by  
on February 15, 2017
Friendly, professional, thorough and considerate of my time. I trust them to give me honest estimates with competitive prices.
1/ 5stars
by  
on January 21, 2017
This is my fleet car and I had a Donlen service coupon for an oil change and rotation. I specifically asked for oil change and rotation when I arrived for my appointment. I walked across the street to shop and they said it would take about an hour. So I returned and they informed me they needed more time. Why? "We are going to put new tires on it." I said I don't want new tires and have no interest in putting Firestone tires on my car. So the guy says "you don't get to make that decision. It is a safety issue and the fleet company says we have to do it. You don't own the car, they do." So I calmly explained that they can't just make the decision to put tires on my car without my authorization, and that Donlen does NOT own the car. They are simply the maintenance provider. So I insisted that they leave my tires on the car and they finally agreed. Then the technician comes in and says there is a problem. They used the wrong size socket and ruined 6 lug nuts. Now they tell me this happens all the time and they will replace them. As I was watching the technician torque the wheels, I noticed he was having to change sockets on every wheel, meaning they used a different size lug nut. They pulled the car out, where it was dark and pouring rain, and I left very frustrated. Upon getting home to check the tires and wheels, I found that they installed 6 open ended lug nuts that are not only the wrong size head, but are not the proper acorn style lug nut. The REAL safety issue is now that my tire tool will not fit the lug nuts and I would not be able to remove any of the 4 wheels if in an emergency situation. Just the day before, I took the car to a tire store that I trust to have the tires measured for replacement. They said it is still not quite shallow enough for Donlen to authorize. So what that tells me, is Firestone misrepresented the treadwear to get a new set of tires out of them. Unfortunately, this also happened to me 7 months ago at a different Firestone store in Rogers, AR... with the same set of tires... and 15,000 miles ago! They tried to scam the maintenance company out of a set of tires also! Firestone should be ashamed and I will spread the word to the best of my ability. Thanks for nothing.
5/ 5stars
by  
on January 21, 2017
These guys are the amazing! This is by far the best shop I've ever been to. From the second I walk in the store I am greeted with enthusiasm and smiles. Most other places I either am ignored when I explain my concerns or they are just out to make as much money as possible and try and talk me in to pointless repairs. Everyone at this Firestone location is incredibly knowledgeable and helpful. The manager, Ryan, goes above and beyond to make sure that you are taken care of. I will never take my vehicle to another shop and I will recommend this shop to every person I know needs vehicle service or tires. Thank you boys!
5/ 5stars
by  
on January 6, 2017
They worked with me to get my car in at a time that was convenient for me. They made suggestions as to which services they felt were needed, and they did so without high pressure sales tactics. They simply pointed out what they thought needed to be done and the priority of each service from high to low. Everyone I spoke to seemed to know everything about my vehicle and what was being done to it without looking up my service ticket. Overall, I was very impressed.
5/ 5stars
by  
on December 18, 2016
Josh Hobbs renewed my faith in the Firestone brand! Thanks for taking the time to understand my car issues and offer solutions. GO JOSH!
5/ 5stars
by  
on November 3, 2016
Great customer service, great prices definitely recommend them.
5/ 5stars
by  
on October 18, 2016
The customer service at this location is incredible. Not only were the reps and technician extremely respectful, but they were knowledgeable in their field. These are guys you've felt like you've known your whole life. They are trustworthy and we'll be taking both of our cars to this Firestone from here on out. Ryan and JJ--you guys are great!
5/ 5stars
by  
on August 25, 2016
5/ 5stars
by  
on July 16, 2016
This place is the best! Amazing staff! They go above and beyond to help you. Don't even consider anywhere else! This is the only shop you need!!
5/ 5stars
by  
on June 27, 2016
I have never had such thorough and courteous assistance. Got two phone calls to make sure my daughter's car repair was exactly what we wanted. Also, received a tire quote that was mot thorough and helpful I can recall. I will definitely be purchasing my tires here.
5/ 5stars
by  
on May 25, 2016
Good as it gets..
5/ 5stars
by  
on April 26, 2016
This was by far the best service I have received and I would recommend Ryan and the Firestone team!
5/ 5stars
by  
on March 27, 2016
Fantastic customer service, coupled with same day service for an alternator replacement, equals an overall great experience!
2/ 5stars
by  
on December 26, 2015
I made an appointment to get a flat fixed on my daughter's car. Unfortunately due to the location of the nail in the tire (more in the sidewall than the tread) it couldn't be repaired. I opted to buy two new tires since the current ones were at about 50%tread. When I was driving home I noticed something did not feel right. I checked the pressure on the two new tires and one was a 47 lbs and the other was at 53 lbs. Recommended inflation was 36 lbs. Really? You would think a tire store would inflate new tires to the proper pressure. Its that lack of attention to detail that is hard to understand.
5/ 5stars
by  
on November 14, 2015
Did as they said..Great job completed...Drives like it should now..There is a difference...We give this location a A+..
5/ 5stars
by  
on November 1, 2015
I went a few weeks ago and they were wonderful! Great customer service!
5/ 5stars
by  
on September 12, 2015
Shift manager showed genuine concerns for our families' plight with a flat tire an being out of town and not knowing where to get assistance on a Saturday evening. The manager agreed to stay open at his shop until we were able to get the tire aired up sufficiently to get to his shop. Once there he and his staff quickly assessed the problem and replaced the tire. Thanks.
5/ 5stars
by  
on August 15, 2015
I always buy my tires here! Great service. I like the convenience of the Firestone Credit Card! Transmission service was very prompt!
5/ 5stars
by  
on August 6, 2015
We dropped by while on vacation and they were able to fit is in. Their service was exceptional. 5*****
5/ 5stars
by  
on August 6, 2015
I have had to make several visits lately for tires,alignment and a few other things. My car is getting older. I have received very good treatment and fast service. They are doing a great job.
5/ 5stars
by  
on August 1, 2015
Was able to fix some problems that other shops couldn't.
5/ 5stars
by  
on June 20, 2015
I went there last week for an oil change and was very pleased
5/ 5stars
by  
on May 27, 2015
Took my older Ford focus in and they got it in and out very quickly, made note of needed possible future repairs, with no hard sell. Very friendly staff, price was fair for work done, I would recommend this shop !
5/ 5stars
by  
on May 24, 2015
excellent service fast! friendly. and a very comfordable waiting area.
5/ 5stars
by  
on May 13, 2015
I walked in 45 minutes before closing time asking for new tires. I was greeted by a friendly individual that was glad I chose Firestone. They closed at 7:00 and the man working stayed late to get the job done, checked my brakes after hours at no cost to me, gave me different estimates for different possibilities for my brakes, all after hours. He made me feel like he truly appreciated my business! Great Job!
5/ 5stars
by  
on May 4, 2015
We used them Saturday evening. Was driving my Fathers truck and the brakes started to go out. Whipped in there about twenty mins til closing and the staff could not have been nicer. They found that a brake hose had exploded and they called and had the part on its way in no time. Stayed open to finish it and done a test drive to ensure it was safe. Was so nice to see small town attitude at a location that I know is constantly busy. Thanks again! Will definitely be taking all of my vehicles there from now on.
5/ 5stars
by  
on February 27, 2015
I have used them for a year, on three different cars, and will continue to use our local Firestone Complete Auto Care. The management and service are great, very helpful, and willing to listen and answer any questions that I have.
5/ 5stars
by  
on February 26, 2015
I have had great service and very helpful employees.
5/ 5stars
by  
on February 2, 2015
My car was fixed, and I like they give you an estimate for any problem they find you need to keep an eye on. They treated me with respect which says a lot about their professionalism.
5/ 5stars
by  
on January 23, 2015
Right before Christmas I got four new tires and a oil change

Firestone Complete Auto Care Locations In Your Area

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone