5/ 5stars
by Paul W
on May 1, 2018
Best experience I've ever had buying a set of 4 tires, excellent customer service by REMO THE STORE MANAGER AND RODGER AND THE REST OF EMPLOYEES, I WILL FOREVER BE A LIFETIME CUSTOMER
5/ 5stars
by Ken W
on April 19, 2018
Very honest. no BS. Very friendly. The kind of people you like doing business with.
5/ 5stars
by Donald
on April 14, 2018
Staff is extremely friendly and kept me informed threw out the repair. A+++
5/ 5stars
by PIERRE R
on February 3, 2018
Customer service was great mechanics are very polite and very observant and acknowledge the repairs with me personally
5/ 5stars
by Olivia H
on January 23, 2018
My experience here was outstanding! Great customer service and greeted with smiles and politeness! They were understanding to my time frame and provided me with great knowledge about what was going on with my car as well as deals that would help me save. I will definitely be returning! :)
5/ 5stars
by Robert B
on November 12, 2017
The Firestone service center in Surprise Az. replaced the 2 rear tires on my Kia Borrego that wore out prematurely for only $19.00 each. I was very satisfied with the service that I received! Firestone has earned my trust and future business!
1/ 5stars
by Sarah
on October 27, 2017
4/ 5stars
by Vanessa
on October 18, 2017
5/ 5stars
by TOM R
on October 8, 2017
YOUR COUNTER MAN,RON AND ERIC WERE JUST GREAT IN REPEARING MY CAR ON TIME,WITH A FREE CHECK OVER.
5/ 5stars
by Dan S
on August 18, 2017
They completed the work faster than the initial estimate. and the employees were all very courteous.
1/ 5stars
by MK
on August 6, 2017
Iv'e already worte how I felt about the wose possible CS that one could have gotton for spending over $300.00 If you ask me I would just stay the F*** away from them. I must say I'm very emotional at the moment but after I talk with someone from there corporate and get my coupon for the two battery I brought I might go back, but I don't think so I have a CC with them that I don't see myself using any longer. I will continue to visit a FSS only because I have a life time wheel alignment
1/ 5stars
by Rippel
on August 5, 2017
After working on my car the technicians did not wash their hands before getting into my car. The steering wheel, the council, the armrest was all full of Greece and was very nasty. They filled out a paper for me that I needed to turn in to somebody, and handprints of the grease all over the paper. Most extremely unprofessional. They did try to clean it up with a rag in a spray can but this only grounded or deeper into the material. I went home and cleaned everything myself. Very disappointing and to my visit.
5/ 5stars
by Erich G
on July 5, 2017
I went in to check a flat tire to see if it could be repaired. The tire was unable to be fixed. Remo did a great job explaining why and gave me several options on new tires. The team there was very courteous and respectful of my time!
5/ 5stars
by Bill C
on July 1, 2017
Great local service! We are becoming regulars with better service than dealership. Guys are consistently friendly and supportive without being pushy. I generally take their advise without it costing a lot...and the advise is always presented with options/recommendations that just appear sound not inflated/unnessary. Definetly have earning our trust!
5/ 5stars
by Jovi P
on March 24, 2017
Lemuel is very honest technician; he does not "invent" issues to the car. He's job was awesome.
5/ 5stars
by Heinz K
on January 1, 2017
took care of my problem, quickly....
5/ 5stars
by Heinz K
on January 1, 2017
great service, friendly knowledgeable staff
5/ 5stars
by Gary S
on December 3, 2016
Great service
5/ 5stars
by tL
on November 21, 2016
I purchased & received 4 Firestone tires & an alignment in 1 hour & 10 minutes !!!
2/ 5stars
by concerned c
on August 14, 2016
Mostly everything went as expected and i was happy that even with them being very busy my vehicle's oil change was competed within a few hours. However, i was displeased on two accounts. One was, i was told that the price for an oil change for my vehicle would be $27.99. I brought in the coupon for $10 off. When the invoice came it was more than expected so i asked if my coupon was inputted and it was. But, there is an information issue when quoting a price in Firestone. My understanding from a decade of vehicle ownership and oil changes, the price stated will include: oil, oil filter, labor, and disposal fees in one price. I feel misled because the staff did not mention there would be extra fees for labor, filter, and disposal. Providing this information first off would make customers feel better about not having to pay hidden fees after the work has been completed. Second, while assuming the work was done correctly because i had left my vehicle there while i ran errands; Upon walking up to my vehicle i was displeased again to see my vehicle was not left in the same way i had left it with Firestone. When i dropped it off, my car was securely locked, windows up, sun shade in place and hood secured down. When i came to my vehicle, none of that was respected. My driver window was down, my seat was left in an incorrect position, my sun shade was left in my passenger seat, and my hood was not secured fully down. I had trusted firestone to keep my vehicle and it's contents as i left it and secured however this was not a concern to them.
5/ 5stars
by Carol d
on July 17, 2016
I have been here multiple times and have had great service every time. On 2 occasions they were honest and fixed something that they easily could have replaced and I would never have known the difference. Very honest and professional.
3/ 5stars
by Bob
on July 5, 2016
Even though I was charged for 6 quarts oil my truck was about 3/4 quart low when I got home , n I guess it's really to much trouble to wipe off the components under the hood,( it took me about 2 minuets to make it look clean, )also before the tech. Changed the air pressure he should have asked I put the amount I had in the tires when I got home. Even though the work didn't start for a half hour after my appointment I would have thought the work done would have been as if the vehicle was their own n not just another ( so what ) customer.
5/ 5stars
by jackie
on June 27, 2016
The staff at Firestone in Surprise, AZ is worthy of your business! Their work is professional, their service is defining of what the service industry seeks to emulate. We have worked with this facility for 8 years and they have serviced approximately 11 vehicles for our family during this time. They have also built confidence as I stress over service being done on the vehicles my youth drive... Burt Wells, Nick Le and new to my recommendation status is Willie Guillermo Gutierrez! Last plug for this group is the thoroughness of their training.
1/ 5stars
by DC
on June 22, 2016
They installed the wrong size tire on my care. Totally unprofessional and did not even want to remedy the situation til the next day. Beware.
5/ 5stars
by Joseph
on June 20, 2016
Won't go anywhere else. After 26 years of being a dedicated Big-O customer, I won't go back to a company who no longer takes care of their customers. Firestone takes care of all of your vehicle needs and cares about you, the customer.
5/ 5stars
by Beto
on November 26, 2015
I showed up without an appointment and even do I didn't have one they were able to get my oil change done quickly. Thanks for taking care of me.
5/ 5stars
by Colts4Life
on November 22, 2015
Nick is an excellent store manager and the whole team is friendly and knowledgeable. I love supporting local businesses and they are right down the street from me. They get me in and out and help me plan the future of maintenance needs of my vehicles.
5/ 5stars
by Holidaynapril
on September 28, 2015
I've been to the Surprise location 3 times. The last two times were regarding tires and they were great. My most recent visit was due to an object in my tire. The insurance that came with the tire purchase covered it and we were on our way with a new tire in a couple of hours without any hassle.
5/ 5stars
by Db01
on September 25, 2015
Beat all prices on tires and did a great job would come back
5/ 5stars
by bookin
on August 7, 2015
Had oil change yesterday, super fast service, very courteous employees, and nice, clean location. I'll be using their services from now on.
5/ 5stars
by Yashar
on August 6, 2015
I had an auto inspection. Customer service was great ... customer waiting area was clean and relaxing.
5/ 5stars
by Surprise m
on August 6, 2015
I went to firestone about a week ago. The oil change was quick, the service was nice. They had a great special going on. I will go back.
5/ 5stars
by Hendrixmom
on August 6, 2015
I love the honesty, and their availability! We've run into quite a few vehicle problems lately and EXTREMELY happy with service!
5/ 5stars
by Pabin1817
on July 11, 2015
I always trust them with their suggestions. I took my car to another big name auto repair and they told me that my a/c needed to be fully replaced. I took it to Firestone for a second opinion and they called to inform me that all I needed was a recharge for the a/c. They saved me thousands and it was a great experience. I use Firestone all the time now for my auto repair needs. I trust I won't be swindled by them. Great experience from not just this location but all locations. I dropped it off about 2 hours from closing and they called to inform me of what they found and had it ready for me in about 45 min. Always great and prompt.
1/ 5stars
by Mad B
on July 10, 2015
Had problems with the manager and the tech was very slow
5/ 5stars
by kat26
on June 28, 2015
I was beyond impressed with the service and attention I received at Firestone. The service was fast and friendly.
5/ 5stars
by TonyB
on June 23, 2015
I was attended almost immediately. The representative at the counter was very polite and efficient. I was in and out within 30 minutes.
5/ 5stars
by Chalker
on May 14, 2015
Twice in the last year the folks at this Firestone were there to rescue me. I bought a used car with a warranty and both occurrences I went to Firestone for they told would be covered under this warranty and they worked with the warranty company and the whole entire process both times were handled so easily for me and I would recommend them to everyone.
5/ 5stars
by 4652
on April 18, 2015
I took my vehicle to this location for the first time (I've lived nearby since 2003) and needed some repairs on my car (check engine) light was on When I arrived they took down the basic information and asked me if I needed to wait. Of course wanting to find out what was wrong and the cost of repair(s) the shop took me in and proceeded to scan my vehicle for the problem codes. I was asked if I could leave it overnight which I declined because I needed to drive home. I should have asked if they would give me a drive home which I did the next day when I took my car in for the repairs. They said they would. Outstanding service at a reasonable price. I will have future problems and I will take my vehicles to this location.
5/ 5stars
by amithkumarg
on April 17, 2015
The pre purchase car inspection for me was good experience with fletchers. It was like just $10 for most critical points inspection of the car. I would recommend it.
5/ 5stars
by Bjay
on February 27, 2015
I had to replace 2 tires. Service was great, staff very friendly and vehicle ready within time frame I was quoted. Would recommend Firestone to my friends.
4/ 5stars
by Lj06
on February 27, 2015
Firestone is a place with great customer service and quick times with service. We love that they have things like lifetime alignment.
5/ 5stars
by old s
on February 26, 2015
Two cars serviced with tires, fluid flushes, wheel alignment all to my total satisfaction!!!!!
5/ 5stars
by Lorry
on February 26, 2015
very friendly tec courteous and the work was completed fast
2/ 5stars
by David E
on February 18, 2015
I came in for an oil change, tire rotation & alignment. I was advised that my rear shocks were leaking and my front axle boot was cracked. The person who I spoke to advised the price for the shocks was seven hundred thirty two dollars. I said never mind. He then said the axle boot was $485.00. When I arived the advisor told me he had to replace the axle assembly not simply change the boot. I explained that I work as an appraiser for Nationwide insurance company. If you would have said to change axle assembly, I would have said no way it will cost $45.00 or if he would have said four hundred eighty-five like he said seven hundred thirty two this mistake would not have cost me as much heart ache. When I talked to my mechanic from West Side Motors he would have charged my half the price of your shops discounted rate.
4/ 5stars
by greenbug1
on February 4, 2015
I have my alignments and other maintenance done there. I am treated with the utmost respect
5/ 5stars
by watermelonbuffalo
on February 3, 2015
The guys at Firestone are always helpful and honest.
5/ 5stars
by Kailey B
on February 2, 2015
I love the Firestone Family. They treat me well no matter what location I go to. The guys at this store are particularly great because they take time to acknowledge my concerns and ensure my car is safe. Thank you Firestone!
5/ 5stars
by Phxdiver
on January 31, 2015
We had some engine cover damage and when we brought it to Nicks attention he had it replaced without a question. I have been going to this store for about a year now and I would take my vehicle no where else. I ALWAYS get great customer service and feel like I'm more then a number when I need work or service done. I recommend this store to all my friends.
5/ 5stars
by Cparkdj
on January 29, 2015
I've brought my 2002 Honda in for a variety of services over the last year, and every time I leave smiling. They're prompt, they're friendly, and they never make me feel like I'm being ripped off or upsold. Matter of fact, last time I was in, they fixed an annoying problem with my shifter - free, just because! I love taking my car someplace I can trust - this store is a credit to the Firestone name.
5/ 5stars
by frederick
on January 29, 2015
As with all of the Services that you have provded over the past 30 years this Tire Purchase and Fuel Syestem Service was typical. With attention to detail and a comprehensive review of my 10 year old Ford. I'll be back.
5/ 5stars
by mize30
on January 27, 2015
Always friendly great service. Quick, honest and fair.
5/ 5stars
by Charlie E
on January 26, 2015
My family and our dog and cat were traveling from Phoenix AZ to Indianapolis IN for Christmas and New Year. The car needed to be winterized with coolant and washer fluid capable of handling temps down to -30 degrees. It also needed an oil change, alignment and a check engine light that turned out to be a leaky valve on the emission control cylinder. I have an OBD-II tester myself so I knew what the problem was, just not how to fix it. I trusted Nick and his crew to diagnose and repair the problem without looking over their shoulders. We are very pleased with the service and products provided by Firestone on West Bell Road. Thank you very much. Charles and Pamela England.
4/ 5stars
by roco
on January 25, 2015
I've used this FCAC facility many times. Nick and the guys are great to work with and are always upfront about what needs to be done. When I had to return my car once a week later after it was repaired, they did the second repair at no charge (due to a faulty part).
5/ 5stars
by Johnbanker7
on January 25, 2015
I have my car serviced every 3K miles or when I prepare for a long trip. Several months ago I needed an alternator and battery replacement which they completed quickly and efficiently. Customer service at the Surprise store is top notch!
5/ 5stars
by Vietnam V
on January 24, 2015
I came into the shop with a flat tire and within 30 minutes I had a new tire and was on my way.
4/ 5stars
by Valentine 1
on January 24, 2015
I have used them a couple times for basic oil change and never been forced to do anything unnecessary to my car.
5/ 5stars
by Banger
on January 23, 2015
I have used the Surprise Firestone location over the last six years to service my car that we keep at the house in Surprise. The managers that you work with, Nick, Rich and others in the past have always been aware of the importance I put in the service of this vehicle. Though I do not put a lot of miles on the car, when I do they are for longer distances. So I need to feel comfortable about the work being done. At the Surprise location they have done all the required mileage maintenance and regular scheduled maintenance, and have done it correctly and on time. This is very important to me and much appreciated.
5/ 5stars
by Mike S
on January 23, 2015
I am completely 100 percent satisfied with the service I received from the Surprise Firestone. The manager Nick quickly looked at my truck, diagnosed the problem and had it fixed quickly. I would recommend taking your vehicle to Nick! thank you.
5/ 5stars
by Saved
on January 23, 2015
The surprise store , is where I go, mainly for any repairs to my wife and my cars. The staff are always friendly, the service is great as they try to work with you and the repair charges are reasonable and lower than any other companies .
2/ 5stars
by Any n
on January 23, 2015
Had rear brake job brakes still make grinding noise also had oil change and fluids were never checked or filled
1/ 5stars
by Diode
on January 23, 2015
Bruce was very rude and unprofessional. I will NEVER return to this location.
5/ 5stars
by Minman18
on January 22, 2015
I just needed a new battery, but as always the store manager took the time to visit with me. Nick was great we discuss the football games that were played the day before, makes the time go by faster. As other customers arrived he took the same time with them.
/-112.42551,33.63892,13/640x600.png?access_token=sk.eyJ1IjoiZ2V0bG9jYWwiLCJhIjoiakcxbkZVVSJ9.Pv5ePMYzsfv1ACavS8oZ4g)
