Car Repairs And Tires At 13802 N Scottsdale Rd From Your Scottsdale Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 13802 N Scottsdale Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

13802 N Scottsdale Rd
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #11959 Managed by Brandon Knotts

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll check lights, wipers, belts, and more. Plus, we're devoted to offering the most consistent service on the market, at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 53 Reviews
1/ 5stars
by  
on October 8, 2018
I brought my truck in and my wife's car over the weekend of September 29. I has to pick up my car the next day. On the drive home I realized that the window was not completely closed. When I tried to close it all the way it fell into the door. The entire window needed to be replaced and the repair shop said that someone probably tried to break into the car while it was parked overnight at Firestone. An oil gasket was also not replaced after the regular service and oil leaked onto my driveway and the dealership had to replace it. My wife was also quoted over the same weekend for a repair. Over the phone she was only quoted the cost of the part, but not the labor, which made it twice as expensive. I've never had issues at this Firestone and never fill out these surveys but the entire experience with both of us will cause me to find another place for regular service and tires.
5/ 5stars
by  
on September 2, 2018
Thank you for GREAT service
5/ 5stars
by  
on August 23, 2018
I'm always treated well well I visit the Payson, AZ store for vehicle repair services. The staff (Justin) has earned my trust that my vehicle will receive the best care available and I can be assured that my wife and I are driving safe vehicles when we leave their shop.
5/ 5stars
by  
on July 13, 2018
They were able to get my vehicle in the same day I called. They also gave me options for the repair, such as after market parts to save me money on the repair which I greatly appreciated.
5/ 5stars
by  
on July 10, 2018
Yesterday I was in for an alignment; however, the tech also checked my battery which turned out to be bad. I purchased the battery less than a year earlier so I went back to the company I purchased it from; they verified the 'bad' test result and replaced the battery. I will be driving on a long-distance trip later this summer and am grateful for the extra check your tech did. Thank you to Brandon Knotts for being so helpful.
5/ 5stars
by  
on June 20, 2018
Awesome!
5/ 5stars
by  
on May 24, 2018
I have to tell you Brandon is amazing definitely cares about his customers and puts people first Doug and Robert are equally amazing not only with being forthright and clear with their customers but also honesty and it's hard to find in the auto repair industry my dad has been going to Firestone for 30 years I finally realized why now. Thank you Brandon and Firestone for your amazing integrity honor and respect really appreciate you guys!
1/ 5stars
by  
on May 13, 2018
Not happy
5/ 5stars
by  
on April 29, 2018
I WOULD BE PLEASED TO BRING A SLEEPING BAG, STAYING OVERNIGHT, AS THEY ARE EXCELLENT FRIENDS TO A T, IN ADDITION TO BEING SUPERB CAR MECHANICS. I FEEL LIKE I AM FAMILY TO THEM.
5/ 5stars
on October 26, 2017
5/ 5stars
by  
on October 6, 2017
OUT OF TIME- EXPERIENCE IS ALWAYS PERFECT WITHOUT ANY FLAWS. I USUALLY BUY THEM D ONUTS AND PIZZA.
5/ 5stars
by  
on October 6, 2017
The staff at the Via Linda/ 90th st store do a great job in addressing customer needs without pushing unnecessary work or selling more than is required. Staff is friendly, polite, and professional. The store manager provides his staff the resources and environment to enable their success. Extremely satisfied with service and staff.
5/ 5stars
by  
on September 18, 2017
Honesty, efficiency, and considerate. I just leave the car with the keys and interior possessions, and walk away with utmost confidence. I would vote them the number one auto repair place I have ever dealt with.--I have not been reimbursed for making such a statement either....
4/ 5stars
by  
on June 16, 2017
5/ 5stars
by  
on April 29, 2017
i have always been completely satisfied. I have for some time taken them pizza, doughnuts and yesterday 18 Klondike ice cream bars. I consider them family, remarkably trustworthy, very friendly and efficient. They are truly remarkable, dependable and a pleasure to rely upon them.
5/ 5stars
by  
on February 23, 2017
5/ 5stars
by  
on December 20, 2016
Luis is always warm, courteous, professional - and has been my primary point of contact for a few years (along with Bridgette). ...For my service appointment yesterday, however, Brandon Knotts was my main point of contact . He was WONDERFUL. One of the best sales technicians I've ever had the pleasure to work with. Very friendly, he engaged each and every customer as they walked in the shop, and in very clear, detailed language took them through their respective repair/service scenarios for their vehicle. Vivacious, engaging personality, with a genuine smile on his face. I work in sales myself, and in the 3 hours while I waited in the lobby, doing work on my computer, I picked up some good customer service "tips" for myself, by witnessing Brandon's stellar inter-personal communication style! He is a tremendous addition to this Firestone location. ...I've been going to this location for 10+ years, and even though I moved further away from this particular Firestone 4 years ago, I still make the extra 17 mile drive to get my cars serviced there, because of the professionalism and quality work of all the staff there. Keep up the tremendous work!
5/ 5stars
on November 16, 2016
I recently got a used car for my daughter for college and it needed a new tire and a radiator flush. I got a quote from the local jiffy lube for the flush which was about $210. Firestone did the flush and a got the new tire for $194! I have consistently received the best service and best value at Firestone.
5/ 5stars
by  
on September 21, 2016
I am amending my original survey to reflect that I did not read my bill close enough to realize that my oil change was charged properly. I now would give 5 star ratings for my entire experience for 2 tire mounting and the oil change done on 9/20/16. I appreciate the call from the store to explain my bill to me, and I should have caught it before I submitted the survey. Thank you. Bob Munzenrider
5/ 5stars
by  
on July 31, 2016
I had an almost dead battery on a Sunday evening. I live close to this location so I decided to head up to Firestone and drop off the car for service the next day. When I arrived the staff was still there. They started collecting my info for the next day. As we were talking one of the techs came in and said he could switch out the battery right on the spot if I didn't mind waiting. 15 minutes later they were done and I was on my way home. This quick service saved my tons of time and headache finding rides to and from work the next day. Extremely greatful for them going the extra mile!
4/ 5stars
by  
on April 23, 2016
Standard oil change and tire rotation. The technician recommended a repair I had been putting off; I am satisfied that I took his advice.
5/ 5stars
by  
on April 5, 2016
I have a custom lift (5.5") and 33" tires. Firestone had it aligned perfectly after a heavy weekend of off roading threw the alignment WAY OFF! I will take it there often!
4/ 5stars
by  
on November 15, 2015
Good ................. Good Good ................. Good
5/ 5stars
by  
on October 27, 2015
They service all 3 cars. I have always received great service.
2/ 5stars
by  
on October 26, 2015
I came in a little over a week ago to have my back brakes changed along with a new break router. 2 stars for Darryl who was extremely helpful at the front. After leaving the location I was satisfied with how the new brakes felt driving it home. Unfortunately, the next day my vehicle started making a nasty screeching noise when I both brake and turn my steering wheel. I haven't had any issue of this sort before having my vehicle serviced at the Scottadale location. For having to pay over $300 for my brakes I am hoping someone will look at what is making this noise and how to fix it.
5/ 5stars
by  
on October 13, 2015
The staff is great...they explain the services in detail and always review potential service needs and any time frame associated with getting additional work completed. I've been out of work for a while so it's nice to get affordable auto service and great customer service.
1/ 5stars
by  
on October 8, 2015
Went in for tires,brake fluid flush,oil change. All i received was flush and oil change. Worst of all on the way home my hood started to fly up since the technician failed to latch it. I was going 70 MPH down the highway when this happened. I will never go back.
1/ 5stars
by  
on August 9, 2015
Scheduled oil change, went for oil change and they did not have correct oil. I asked them to check battery and air filters, they said we do that as part of the service. * two days later we had to call AAA and had to replace battery (29amps normal 550) * three days after that car ran strange mechanic changed air filter that was totally clogged. Terrible service
5/ 5stars
by  
on August 7, 2015
Staff was helpful in explaining what my problems were and how to fix it. I well defiantly return.
5/ 5stars
by  
on August 7, 2015
The technician and staff was very helpful in letting me know what I need to fix my problem. Staff it's very friendly.
5/ 5stars
by  
on June 23, 2015
We had a recent issue with our car battery. The car finally wouldn't start after it died. This is also after we had it jump started. We were afraid we going to have to pay for a new alternator. Your team couldn't find anything wrong other than some corrosion on the battery terminals. Thank you for your honesty.
5/ 5stars
by  
on June 15, 2015
Great service, My car had gotten towed to this location. Luis did everything he could to ensure we were taken care of! I HIGHLY reccomend them to anyone!
1/ 5stars
by  
on May 19, 2015
I called to determine if the shop could solve the problem. I was assured a conclusive result, so I brought the car in. The end result was inconclusive, yet I was still charged. Another car care facility solved the problem in 1 hour.
5/ 5stars
by  
on May 16, 2015
I recently had tires installed. While waiting I witnessed several customers that had come in with tire issues and they were handled fast to the point where the customer didn't even have time to sit down. Two of them were do grateful and left very happy. My service was fast and a job well done. I will definitely be back for future service. Will be back for an alignment next week. I just didn't have the time this week to do it. Price for my tires was less than what I was quoted from a warehouse store for tires. Thank you Luis for a well run business.
2/ 5stars
by  
on May 13, 2015
Paperwork suggested rotating the tires. I had requested that along with alignment check and oil change so I don't know if the tires were rotated or not. I should have called back but I did not. So that's on me!
5/ 5stars
by  
on April 24, 2015
Everyone I talked with at store #11959 was nice, professional, and helpful. They performed the work on my car in a timely manner and were in contact with me each step of the way. Felt in good hands and taken care of. Will be back
4/ 5stars
by  
on April 22, 2015
The staff here is really friendly and helpful. They went over exactly what my car needed without pressuring any up-sell. Took a little longer than I hoped for an oil change and diagnostic, but I'll definitely be coming back regularly.
5/ 5stars
by  
on April 17, 2015
Been recently twice, and returning soon for tires.
5/ 5stars
by  
on February 27, 2015
All employees are very helpful and prices yes unbelievable. Thanks. Dionicia
5/ 5stars
by  
on February 26, 2015
Every time I call they get me in and out fairly quickly and I am always more than pleased with the customer service and work they do on my vehicles!!!
5/ 5stars
by  
on February 26, 2015
I've been to the Scottsdale location twice now and wouldn't go anywhere else. They're so nice, friendly, professional, knowledgeable and trustworthy. My service was done in a very efficient manner and I know they'll always be helpful if I have any other problems. I am thankful you are here for us and so good at what you do!
5/ 5stars
by  
on February 26, 2015
Always good quick service, been good to us. Three autos!
5/ 5stars
by  
on February 9, 2015
I have been using Firestone for some time for all my auto needs. Have lived in 4 states and always go to nearest Firestone. Have used other auto repair places and they never come up to what Firestone offers in complete auto care and professional approach. Learned thru experience that I can rely on Firestone.
5/ 5stars
by  
on February 9, 2015
I use FS regularly. Worked with Danielle this recent visit and received wonderful customer service. Please keep her at this location.
3/ 5stars
by  
on February 4, 2015
I took my car to Firestone and they decided to fix the head on my car. They said it was running great and charged me 1200.00. 4 days later my engine overheated and the car was worthless. They said the oil pump broke but I believe it was never installed properly after they "redid the head".
5/ 5stars
by  
on February 4, 2015
My family and I have had the pleasure of doing business with the Firestone Tire & Rubber Company since 1981. Business vehicles, mini vans SUVs kids cars and Ect, and in all cases have been treated with professionalism. The Scottsdale team has continued that trend without question. The Scottsdale team takes care of business. Thanks Guys.
2/ 5stars
by  
on February 3, 2015
I'm not sure why I keep getting this email. I haven't had a device since October? Can you make sure no one has had work done using my name or credit card? Other than that it was fine back in October.
5/ 5stars
by  
on February 2, 2015
the service are really good and people are so helpful and nice
1/ 5stars
by  
on February 1, 2015
i made an appointment online for an oil change and new battery about a week in advance. when i got to the store i was told you dont really have an appointment unless someone calls and confirms. so i could not get my oil changed but did get the new battery because they said it was an emergency item. you should not have an online option. not coming here again.
5/ 5stars
by  
on January 25, 2015
I always stop by and have my car checked out before road trips. They do an awesome job of helping me maintain tire pressure! Great location!
5/ 5stars
by  
on January 24, 2015
My 1979 Old Cutlass maintains that Classic Look! Super job!
1/ 5stars
by  
on January 23, 2015
They were nice but had no idea what they were doing. Gave several wrong answers instead of saying I don't know.
5/ 5stars
by  
on January 22, 2015
My car was towed in with a dead battery. Firestone employees were pleasant and curtious. Got me up and running in a respectable time.

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