3/ 5stars
by Nathan G
on December 6, 2018
Kate and Bryan helped me. They could answer my questions and were informative. I didn't meet anyone else.
5/ 5stars
by Judith M
on November 30, 2018
I gave them all 10's but I would have given them 15"s they fixed my problem and saved me unnecessary work and expense at the body shop.
1/ 5stars
by Gloria S
on November 22, 2018
I brought it in on 11/19 for its 150,000 mile work which cost me $642.56 and it broke down on Thanksgiving, 11/22
Responded on January 13, 2019 Hi Gloria, we sincerely apologize for the negative experience you had at our Phoenix location and we would like to help. If you could email us at socialcare@bfrc.com with your contact information, invoice numb er and a link to this review, we will escalate your concerns to our upper management team. We look forward to assisting you. ^Miguel
Firestone Complete Auto Care - Phoenix Management
5/ 5stars
by Jared h
on October 30, 2018
Friendly
5/ 5stars
by Jared t
on October 24, 2018
Very gorgeous showroom and informative. Don't mind spending my money when explained why it's important
5/ 5stars
by Marna S
on October 21, 2018
5/ 5stars
by Stan
on October 11, 2018
Excellent Service. Helped me with a tire repair right before closing one night. Stay past closing to get a new tire mounted. Excellent customer service, great personnel. Bryan and Dylen were exceptionally friendly and helpful. Very professional.
5/ 5stars
by ron m
on October 3, 2018
great people
5/ 5stars
by Jared t
on October 2, 2018
5/ 5stars
by Kimberly G
on September 3, 2018
Bryan, Kate, and Ron all greated me with a smile and friendly welcome. I was suprised walking into a car place. Very unusual but great. They were able to guide me with knowledgable advice and was nice to know my vehicle was safe when leaving the place. I have had my battery die before it was cool they checked it for free and let me know. Very informative and kind.
5/ 5stars
by William W
on August 29, 2018
As a customer of this location for over 30 years I have had nothing but exemplary service from this FIRESTONE location!!! I just had my car service there yesterday, done on time as promised and perfect as always. Store manager, service adviser and technicians all took the time to thank me which is much appreciated.
1/ 5stars
by Stephen J
on August 3, 2018
made me wait all day only to tell me the only guy they have that does struts wasn't working!!! I had prescheduled the apopointment two days in advance you think they could have told me that then! And what type of shop only has one mechanic that does struts today??
5/ 5stars
by Elle
on August 2, 2018
Great customer service and didn't have to wait hours just for an oil change.
1/ 5stars
by Seth L
on May 2, 2018
I got an oil change on Sunday and about 100 miles after the oil change my vehicle experienced engine failure that was caused by the oil filter being installed incorrectly.
5/ 5stars
by Don J
on March 28, 2018
Upon my tire getting damaged in a shopping center parking lot, I drove across the street to the Firestone store & explained to Cameron that I had to report to work soon. He contacted another store to order in the tires I needed & saw to it that the tires were installed immediately. He saw to it that I was able to get to work on time& made sure all my needs were taken care of. Thank you Cameron for saving the day for me!
5/ 5stars
by Ray
on February 20, 2018
6515 w. happy valley location Everyone was great! work was done in a timely manner and turned out great
5/ 5stars
by Edgar C
on February 9, 2018
Just a Great services !! This gentleman William great costum services friendly all the time ! Service was done fast even before stipulated time ! Good job!
5/ 5stars
by Ken S
on January 18, 2018
Good guys at Paradise location. They work to earn your business.
5/ 5stars
by Linda R
on October 13, 2017
The people here are very prompt and do there best to get the issue resolved asap. Highly recommend.
1/ 5stars
by Matthew G
on October 11, 2017
5/ 5stars
by Cari A
on October 6, 2017
Mark, Jason, Justin, and Nick all went above and beyond to help me fix my problems and get me back on the road safely. No charges for anything not needed or discussed. That is so huge to me. Thank you.
1/ 5stars
by Jim O
on September 3, 2017
After a disappointing experience at this store I completed a survey. I then received a call from the store manager. She scolded me for the bad review. Not very professional. Definitely not the way to win back an unhappy customer.
5/ 5stars
by Mike L
on August 18, 2017
Great, period!
5/ 5stars
by Mike L
on August 18, 2017
A great experience. Will recommend to family and friends.
5/ 5stars
by Mona B
on June 6, 2017
The customer experience was impeccable. As a woman I fear coming to auto shops because I don't want to be taking advantage of. Paul and Bryan were personable and respectful. They alone made the experience wonderful.
5/ 5stars
by Savana A
on April 21, 2017
Pete and Paul were outstanding! I have never received better service! They make me feel as though I am family and I am getting that "mom and pop" treatment. I felt very knowledgeable about what was being done on my car. It can be overwhelming to trust people to do satisfactory work in an area I know nothing about, but i felt at ease with Pete and Paul. Getting a car serviced can be a costly bill (in my case was) but that did not bother me one bit. I feel for the quality of service and work that was done I was more than happy to pay for it. I will continue to go see Pete and Paul for all of my car needs!
5/ 5stars
by Francine
on April 5, 2017
Awesome experience with the manager at this location. He said he was new and he took care me and my concerns without any hesitation. I will be returning to this location. Great Job Firestone!
5/ 5stars
by Fred A
on October 12, 2016
Had a great experience...got great tires at a great price.. I will do business at Firestone in Abq NM again...
5/ 5stars
by Denise H
on June 15, 2016
I began coming here about 1 yr. ago. I have been very impressed with the quality of people working at this location. Very professional and clear in their explanation of service needs. Respectful that I as a woman am very capable of understanding auto issues. I have already referred a family member so you know I feel confident about this location of Firestone. They go above and beyond in my experience with them.
5/ 5stars
by Havalina S
on November 8, 2015
Told me about some issues that I didn't realize car had
4/ 5stars
by chicopookiemamma
on September 27, 2015
Very nice place (free sub sandwich today!) Had an appt so all went well. They were quite busy for a Sunday. Sorry to hear another great manager is leaving, maybe they would stick around if they got a day off once in a while.
5/ 5stars
by rolltide
on August 18, 2015
I've using this location for over 5 years and never has a issue with any of the services performed.
5/ 5stars
by Ray23
on August 14, 2015
I was on vacation and headed home to Los Angeles, which is 400 miles away. My brakes started making a horrible sound the evening before, so I went in to the Firestone when it opened the next morning, without an appointment. The person who helped me, Jose, understood my situation, worked me into the schedule in a timely manner. The technician explained to me and showed me what was wrong, and he totally took care of the problem, and I was out of the shop in a timely manner, and I was on the road home later that morning. I was in a potentially difficult situation, because I really needed to get home that day. The Firestone really saved me through this experience. On top of that, the fix that he did on my brakes was minor and did not cost me very much. I do not know brakes, so he really could have taken advantage of me and made something up, but he didn't. I appreciate the friendliness, professionalism, and accommodation that the Firestone made for me. They really saved me!
5/ 5stars
by Susan B
on May 24, 2015
3 guys pushed my car out of traffic for me, then replaced my battery within 15 minutes and I was on my way. The person in charge was Jose Gutierrez. I am sorry I didn't get the other guys names but they were helpful too.
5/ 5stars
by Thankful J
on May 11, 2015
I needed an appointment right away due to screw in my tire and they took me next morning; very friendly and helpful; review my car; explained it all to me with fair pricing and concerned that I (and my car) were taken care of. A much better experience than at my regular dealership. Thank you.
4/ 5stars
by bcsey
on May 5, 2015
Great customer service and very upfront about services.
5/ 5stars
by TerryJ
on April 19, 2015
Had to make an emergency tire purchase while on vacation and am so glad a Firestone was available. The service was prompt, thorough and very friendly.
1/ 5stars
by Maio
on February 26, 2015
I am not happy with that location, I don't think I will do business with them anymore
5/ 5stars
by Thomas G
on February 26, 2015
They are always helpful and knowledgeable and professional.
5/ 5stars
by cathyl
on February 26, 2015
I was in desperate need of tires and funds were very limited. The service and caring was incredible. I will highly recommend.
5/ 5stars
by nh79111
on February 8, 2015
Drew and team took great care of my truck, so happy with my repairs. Great customer service.
4/ 5stars
by Tiny
on February 3, 2015
I had them put new tires on my truck. The price was right and so was the service.
5/ 5stars
by geohasbuff
on February 3, 2015
Used them twice in 2 months; first for emergency tire replacement, then routine service. They were upfront, efficient and genuinely friendly. Also, they offered good pricing specials on both occasion . Definitely worth a quote.
5/ 5stars
by DELOPEZAZ
on February 3, 2015
This store has serviced my truck for several years and always reminds me of a service that should be done now or will be coming up soon.
2/ 5stars
by ford t
on January 26, 2015
I had purchased 4 new tires from a local Firestone dealer with a full warranty. When I realized that I had a 2 loosing aid I called the customer support line & they directed me to the closest Firestone location (3638 East Thomas Road Phoenix, AZ 85018). When I arrived I explained to the service clerk the phone call that I had & that the nice lady on the phone from Firestone the warranty department had sent me to that location. They expressed that they did know know anything about it & that my warranty through Firestone was NOT valid at that location. I wanted to take it to another location, but I was out of time. The manager expressed that I need 2 brand new tires that he could sell me & that the work would not take that long. In need I purchased them along with a transmission flush & an alignment. It took 4 hours for the work to be completed & I had to take a half day of PTO off of work to not get in trouble for taking the remainder of the day off. When the manager told me the work was complete I meet the tech out front that performed the alignment & did the road test. That tech expressed that they could not get the balance right on the new tires & so they put them in the back instead of the front so that I would not feel that vibration as much. He also showed me that even though the alignment is straight on the tires & the truck drove straight the steering wheel was about 15 degrees off. He told me that if it bothered me that I could come back another day & they could try again to fix it. This is not the type of customer service that I expected at a full service Firestone location & I am not very satisfied with how they treated me. I do not hold much trust in the Firestone name to be taken care of the next time.
1/ 5stars
by Rick13
on January 25, 2015
When I did and oil change 6 months or so ago I paid about $55.00. Then when my wife went back about 3 months later it was up to 75.00 .. So I was upset that it was 20.00 more. So I went elsewhere for and oil change and paid about $55.00 . Thanks;
5/ 5stars
by scottie
on January 25, 2015
I went to f firestone..they treated me very well..
4/ 5stars
by RoofingAz
on January 24, 2015
They only had three tires in stock, plus a display tire on the floor. The display tire is defective in my opinion, but they argue everything under my truck is causing the "one tire" uneven ware. Even tired to argue my motor oil leak could be the blame. The tire made the front pull and in the rear it hops a bit. I got the tires at 7st and union hills. But got realignment and tire rotation plus defect inspection at 37st and Thomas. In my opinion, the guy running the show there or at least acting like he does. Has an attitude problem and will try to save any penny he can for the company, with no remorse for the customers. Definitely not a customer for life type attitude. Being a small business owner, I would say I make an educated opinion. Frank M Lawrence III
5/ 5stars
by susan m
on January 23, 2015
Excellent service and very friendly people. When I got to the store I was helped right away.
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