2/ 5stars
by Holly M
on May 15, 2018
Waste of your time. Their techs are great, but don't go on a Sunday or if Louis is managing the front desk. He has horrible customer service skills and will not keep you informed of progress.
5/ 5stars
by Jeremy C
on April 12, 2018
It was pleasant and great. The whole staff is friendly and professional. The manager took great care of me as well. Thank You Sal
5/ 5stars
by Karen D
on March 16, 2018
Always kind and honest! Great prices and job well done!
5/ 5stars
by Mike K
on December 13, 2017
The team at Firestone at Happy Valley & 67th avenue went above and beyond. They honored a warranted battery that went bad, and added an oil change that I paid for in advance from the previous owners. I'm now a customer for life, and will tell everybody. Thanks Firestone for doing the right thing!
4/ 5stars
by Vanessa E
on October 18, 2017
5/ 5stars
by Mary S
on October 13, 2017
The shop at Via Linda, unlike the shops in Tucson is very honest. Steve and Doug will take care of you without outrageous estimates and runaround.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Jen G
on October 10, 2017
the team at Firestone Auto Care on 4719 E Cactus Rd, Phoenix, AZ took good care of my car repairs. Brian Brightwell, Eric, LJ. and the mechanics were all great ! Your Survey online does not allow the choice of this address. you should add it in. you're missing out on the reviews.
5/ 5stars
by Susan
on August 5, 2017
Had great service, but when I inquired about total care rewards program, noone seemed to know much. Called your service center and was informed AZ program rool-out date is not until Feb 2018, but there are brochures all over saying you can ear rewards starting with your purchase today, only you can't "opt in" until the roll-out date. What gives???
4/ 5stars
by Darin S
on July 22, 2017
I called for an appointment and got in the next morning. While on the phone, I explained exactly what I needed done and got a good price. The day of the appointment, work was completed without trying to add on other services or trying to upsell me.
5/ 5stars
by Len Y
on February 8, 2017
It was a great visit, above and beyond my needs. Great job. Caleb and crew were very helpful!
5/ 5stars
by Belinda D
on December 8, 2016
I brought my van in on Saturday, Dec. 3rd to have power steering leak located and needed to have it back by Sunday close to make my appoint. Monday morning with my Oncologist. When we received no call by noon on Sunday I had my husband call to see how it was progressing and they discovered the paperwork had been place in the work completed pile by accident. Found that they needed 2 hoses and one would not be there until Monday morning. They would try to have it done by 10 AM which was the latest I could leave to make appt. but there was an issue getting one hose installed so husband took me to appt. When returned, van was done and all charges were negated much to my surprise. When I tried to start van, battery was dead and husband asked if they would give us a jump but Service Manager, Donald Fuller, gave us a new battery at no charge. I have been a customer of Firestone for at least 25 years and this was the 1st snafu yet they made the inconvenience more than right. I will continue to give Firestone my automotive business and refer friends there without hesitation. Good job!!!
5/ 5stars
on September 13, 2016
Just moved into the area, I dealt with a Firestone Complete Auto Care back in Virginia and was very pleased and comfortable with the service I received there. I was very uncomfortable having to make a selection out here in Phoenix, compared to the excellent service I received back in VA. But Cave Creek took away those negative thoughts and provided excellent service. I highly recommend this Firestone Complete Auto Care to anyone who is in need of car repairs.
5/ 5stars
by Mar N
on May 22, 2016
Mark has great customer care and skills in explaining what needs to be done; what options are there, and what he recommends. Great people skills. Erik has been the one doing services on my car and he loves what he does and knows what he is doing. Awesome Team. Thank you for taking care of my Accord.
5/ 5stars
by LEA L
on May 4, 2016
Mark was very kind and helpful. His education of my car needs and what was best for my budget was a sigh of relief. I had a great experience as a single woman and I will be using Firestone for all of my car services and repairs. Sincerely Lea Lewis
5/ 5stars
by Sharita M
on April 6, 2016
There wasnt any issues with my visit when I answered the question was repairs on visit it wasn't not because of the facility because of me and finances..they were great
5/ 5stars
by MFord
on December 17, 2015
My little one and I got two flat tires, I called ahead and the guys had the tires ready for me, installed and done within 45 minutes. They also directed me to a breakfast place where I could take my little one to eat. So happy with the extended customer service and care that we received!
4/ 5stars
by Ldydia
on November 27, 2015
Due to safety issues got me thinking right in after inspection.
5/ 5stars
by Rooosun
on September 25, 2015
They did not mind the mudd! And gave me helpful advise to keep that car out of the Mud.
2/ 5stars
by AB219
on August 11, 2015
The service writer was helpful and I got the repairs needed for my vehicle. The services were actually a little more expensive than the other quotes I received from other places but Firestone offers a 6 month no interest plan which is a benefit. Unfortunately, immediately after I left the shop I noticed that my car was making a strange noise whenever I accelerated. I brought the car back to the shop and was told the noise was from the tire rotation that had been done. My car also went from getting 26 miles per gallon consistently since I purchased it to now only getting 22.7 miles per gallon. I am still waiting to see if the noise that occurs upon acceleration could actually be a result of the new tires or if something happened to my car while at the shop to cause it. I just know it didn't go in making that noise.
4/ 5stars
by Phoenician
on June 10, 2015
Wow, it was a delightful experience. Polite, cheerful and reasonably quick service when entering the store and getting the job done. Glad I came back.
5/ 5stars
by AmberPass
on May 28, 2015
I am very happy that I took my car here for new tires. Sean Morrison is awesome!! He knows what he is doing and knows how to take care of his customers. I will be going to this location from now on for oil changes and tire maintenance. Thank you Sean for the great customer service!!
3/ 5stars
by JCPXAZ
on April 8, 2015
Our vehicle is consistently returned dirty: oil/grease on the exterior/interior of the vehicle, remnants of service parts, materials inside/outside, etc. We are considering severing our relationship with Firestone as a result.
5/ 5stars
by jbbb
on February 2, 2015
My daughter took her car to get the headlight replaced. The service was fast & the charge for that was so much lower than the dealership price. It's good to know there are honest businesses out there!
5/ 5stars
by East P
on January 28, 2015
Recently I was in Firestone shop. The Manager and the staff were very polite and friendly.
1/ 5stars
by big e
on January 23, 2015
I had my break pads checked about 6 to 8 months ago, was told they looked new. Now I had to have front rotors replaced because the inner pads were gone and it was metal against metal. Bad experience.
5/ 5stars
by Ditter f
on January 22, 2015
We always bring our cars to the shop on cave creek. They are the best and always go above and beyond to help us out. Best in Phoenix no doubt.
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