5/ 5stars
by Evelyn R
on January 23, 2019
Great experience at Firestone very knowledgeable staff even though my car still sitting in the parking lot unable to get it fixed because of money wise these gentlemen have been very very nice thank you very much for your patience as soon as I'm out of the hospital I will pick up my vehicle I recommend this Firestone spot to anyone
5/ 5stars
by Jasmine
on December 17, 2018
Even though it was busy, and only one front desk personnel due to it being Sunday; everyone was handled quickly and professionally. Due to the great deals, I was able to leave with a peace of mind getting 4 tires instead of 2.
5/ 5stars
by Jasmine
on December 17, 2018
Even though they were busy, and only one front desk personal available, due to it being Sunday, everyone was handled in order, swiftly and promptly...I was given a great deal and was able to afford more than what I thought I could and left with a peace of mind.
5/ 5stars
by Becca K
on December 7, 2018
Another great experience from Marty and the team. Love this stuff and the excellent customer service I receive. I know I can trust them with my car and they will get the job done right.
5/ 5stars
by John Y
on October 19, 2018
5/ 5stars
by Leo J
on August 8, 2018
I had an emergency where my battery died and needed to be replaced. I phoned the Firestone store at 35th Ave and Bell Road, Glendale, AZ. They were able to take me and fit me into their busy schedule. They also checked y fluid levels and air filter and suggested a new air filter, that I was in need of replacing. Dan De Busk, the Store Manager, and his entire Staff took excellent care of me. I would highly recommend this Firestone location whenever you need any kind of Service on your vehicles. I always feel like I am part of their family and know that when they service my vehicle, it will be completed the first time in correctly. I look forward to coming back soon for my vehicle Maintenance needs.
5/ 5stars
by Charmaine B
on July 31, 2018
Went in to get air in my tires and have one of them repaired. It had a slow leak. I didn't have to wait long, the staff was very pleasant and...they didn't charge me!
5/ 5stars
by Griffis
on July 3, 2018
Extremely friendly and helpful. Got me in and taken care of even though they were busy. I will definitely be coming back when my car needs anything.
5/ 5stars
by Sarah C
on June 29, 2018
Fantastic customer service! For me and for all others I overheard while waiting on my car. Well done team! ? I also appreciate the fact that you got me on time for my next appointment! Thank you!
5/ 5stars
by Kirk H
on May 29, 2018
We have been coming to this Firestone for a number of years and it's because of Dan and his staff. We have ALWAYS been treated fair and respectful. Dan is an amazing leader and understands how to treat his customers, that's why this is the only place that we go, and I grew up in this industry so I have a decent idea of how difficult and challenging people can be.
5/ 5stars
by Eugene P
on April 11, 2018
The best experience i have ever had in a auto repair service co. These guy's are good
5/ 5stars
by Rick
on March 16, 2018
Dan, the GM and his staff are always welcoming, helpful and friendly.
5/ 5stars
by Aida
on February 23, 2018
5/ 5stars
by Richard D
on August 28, 2017
Customer service was excellent . Though they were busy the wait time wasn't as long as I thought it would be .While waiting the thing that was most impressive was the number of return customers . I'm sure I'll be doing more business here. And highly recommend to others
5/ 5stars
by Lorie T
on June 17, 2017
I have taken my 1997 Honda Accord, 2007 Kia Soento, & now my 2017 Kia Sorento to this location for service & repairs. They are professional, pleasant to deal with & explain everything thoroughly. They tell you when work needs to be done & suggest when but don't push hard to get you to do it right then. They are very clear when they feel the issue should be addressed immediately. They offer options & prices & do a great job of informing clients well. I will continue to use the particular shop as they have always provided amazing service & quality.
5/ 5stars
by Brad P
on May 30, 2017
I recently purchased tires for 2 vehicles. I cannot say enough good things about the service team at Firestone. They were professional, courteous, friendly and fast. Great job guys, I will recommend you to everyone that I know.
5/ 5stars
by James
on May 14, 2017
5/ 5stars
by Elizabeth M
on April 21, 2017
I have been a customer of Fletcher's auto for over 20 years and was shocked to see the take over of Firestone. They did do their best to make me feel comfortable with their changes, which Sam, the service advisor, did accomplish. They did a courtesy check on my vehicle, which they found no issues on, and did honor my oil change coupons I had purchased previously through Fletcher's. As of now, I will continue to take my vehicle to this store at 35th and Union Hills.
5/ 5stars
by Tyler b
on January 8, 2017
Darren at this location did a fantastic job overall making me feel welcome and taking wonderful care of my wife's vehicle. Got me in and out quickly and truly cared about my time and vehicle. Very happy with his level of service!
5/ 5stars
by Harold C
on December 9, 2016
Car repair is scary enough without having to wonder whether or not your repair facility is capable and honest. I've been going to this Firestone for years because they ALWAYS get my car running right and I know for a fact they never try to "up sell" me. Their recommendations are always spot on, clearly explained, and priced better than anywhere else. Got car problem? This is your place. Dan manages a perfect operation and Mike is the best mechanic on the planet, backed up by a whole crew of trained professionals.
5/ 5stars
by B. N
on October 13, 2016
My grandfather was a mechanic and always took care of customers. Chuck took great care of my situation and would have made my grandfather proud.
5/ 5stars
by Kate L
on September 4, 2016
overall awesome. went over everything done. left my car how they found it and put my visor back up. very freindly. they were busy but did everything in a timely manner, usuaally when a place is that busy everyone is stressed and high strung however everyone did wonderful and was easy going
5/ 5stars
by jdizzle76
on November 30, 2015
I went in for an alignment, oil change, and complete vehicle inspection. They replaced my front wipers and battery. I will be going back very soon to get my brakes done.
5/ 5stars
by SEP67
on November 6, 2015
I went to the Glendale, AZ location yesterday. I was very pleased with the customer service as well as the work and explanations from my technician. I highly recommend this location.
5/ 5stars
by KPREX
on November 6, 2015
I was referred there to replace a tire.....they checked the records and it was covered with road hazard guarantee.
5/ 5stars
by Julie717
on October 18, 2015
Convenient location, friendly staff, I'll use them for my auto needs.
5/ 5stars
by Rabikant
on October 18, 2015
Excellent service and satisfactory service. Oil change and battery
5/ 5stars
by Nannat5
on October 9, 2015
I came in frustrated and left laughing! Best service in my area.
3/ 5stars
by Pushnickie
on October 3, 2015
Can be nice if they only want to be. Otherwise, they get the job done.
1/ 5stars
by hatboy
on September 28, 2015
Went to get my wheels alignment done at this Firestone since I have their lifetime warranty. They not only did not do it properly or never did it, they actually made it worse. Not only that, my brakes are now making noises ever time I break, which was never there before. I will go to another location to see if there's any honest Firestone around this region that will actually do their job properly.
5/ 5stars
by Brittany314
on September 28, 2015
I read the online reviews before deciding to go into this store and they live up to the reviews! The guys behind the counter were very personable and willing to help. They didn't try to make me buy a bunch of things while I was there. They didn't try to take advantage or anything of that sort. I will be back there again for sure!
4/ 5stars
by Native G
on September 21, 2015
Firestone replaced my worn out battery with a new one. Service was quick. People were polite. Price was fair.
5/ 5stars
by Native G
on September 21, 2015
Fast, friendly customer service, and no hard sales
5/ 5stars
by RC069
on September 9, 2015
I went in a week ago to get my 2002 BMW alligned ands wheels balanced. When I got the car back I noticed I still had steering wheel whobble and my car pulled to theh left. I called them up and spoke with Dan the manager he asked me when I could bring car back and I told him Monday witch was Labor Day. When I got there I spoke with Dan and he told me he would have his tech Dan look into the matter re balance tires re allign car and repair a stud that was cross threaded. During the repair process they kept me informed and showed me what was going on with my car. At the end both manager Dan and tech Dan did an excellent job. When i got car back there was no steering whobble and car drove straight. I will continue doing business with these guys they stand behind their work witch you dont find to many shops that will do that.
5/ 5stars
by Romans 8
on August 6, 2015
I used to 35th ave and bell location about two weeks ago. The car was delivered as promised and on time.
5/ 5stars
by kkgammon
on July 12, 2015
I love bringing my car here. The guys are funny, friendly, professional and they do a great job and they don't overcharge you.
5/ 5stars
by redneckgirl12170
on July 8, 2015
I've used the twice and will continue to use them. Very friendly and helpful.
5/ 5stars
by Sshow1
on July 1, 2015
I was a last minute drop in for a tire issue and oil, they fit me in and had me back on the road quickly, very friendly and professional.
5/ 5stars
by timber1019
on June 12, 2015
I always go to the location on 35th ave and bell. They are very honest and if you decline a service there is no pressure. They are straight forward in explaining stuff, fast and friendly. Like their commercial says ; what ever you drive, drive a firestone. They are my service shop choice no matter what car I own!
5/ 5stars
by Jeff N
on May 22, 2015
I was in there about a week ago and Dan took care of me like he always does with friendly curtious customer service and professionalism. Thanks Dan....
5/ 5stars
by Lara68
on May 17, 2015
I just visited this location and am very impressed with the service I received, I recommended them to my Mom and she is getting new tires next week from you guys. Darren explained everything in details that I could understand and is very nice. They did great work and I will be returning.
5/ 5stars
by crouleau
on May 5, 2015
I went in for new tires and front brakes as the dealership advised me that I had to replace the pads right away. The service writer informed me after inspection that I didn't need to do the brake job and that I could go another 25-30 thousand miles without a problem. Imagine my surprise at being treated honestly and fairly! I'm so glad this shop is in my neighborhood and I will be using their services whenever my car needs attention.
5/ 5stars
by Ron777
on April 25, 2015
My experience was one of total enjoyment.Two shops could not figure out why my A/C wasn't working.It was looked at five times!This shop found the problem and fixed it the first time and charged a great price.Thank you!
5/ 5stars
by Touch
on February 26, 2015
I've been using this Firestone for a long time and I would never go anywhere else. The work here is always done right, and the entire staff represents the ultimate in professionalism and trustworthiness.
5/ 5stars
by kennethP
on February 9, 2015
Work was done Timely and Professional,Staff was pleasant and courteous and willing to help.
5/ 5stars
by Arlnplt
on February 6, 2015
The manager was very nice and knowledgeable...service was quick And easy.
5/ 5stars
by Karen54
on February 3, 2015
I was so happy that when they looked at the car it was not what I thought it to be, a simple fixing of a belt was all that was needed! When I walked in the manager said, that he was going to put a smile on your face. When he told me what the cost was , that smile appeared! I moved from Buffalo, NY to Phoenix, AZ and will always trust Firestone! Thank you!
5/ 5stars
by dibomni
on February 3, 2015
I have been going to Firestone with the manager Dan Debusk, for years. My job made me move 200 miles away. Dan went out of his way, found a shop close by my new home. He called the store and helped introduce me. New place was just as friendly as Dan.
5/ 5stars
by Mimi 3
on February 3, 2015
I used a Firestone special about 3 months ago. I thought it wasn't going to be pleasant like all the others trying to get you to buy this and that. Not at all, they completed what I asked for and gave me a maintenance report so that if and when I was ready I could come back to them and also get a huge discount for doing so. Everything was done in a timely manner and the staff was friendly too. Thanks Firestone I definitely will be coming back.
5/ 5stars
by Lari
on February 3, 2015
When ever I take my car to the shop I don't ever worry. The service and the warm greeting assure me that I will be taken care of. I have no complaints and tell others how good the service is and and has always been.
5/ 5stars
by Dodge D
on February 2, 2015
Went to my service location last week, my clock display on the dash was not working. Dan and the staff researched how to fix and fixed it . no charge. Great guys!
5/ 5stars
by shashi
on February 2, 2015
I use them for tire change, oil change and alignment. They provide value every time.
5/ 5stars
by Realroadrunner
on February 1, 2015
Came in and had my tire fixed in only a short wait..
5/ 5stars
by buddie
on January 28, 2015
I went to the 35th ave and Bell location for oil change and tire rotation. My truck was ready when promised later that day.
5/ 5stars
by SUSHUR
on January 27, 2015
THEY PROVIDE EXCELLENT CUSTOMER SERVICE. ALWAYS FRIENDLY
5/ 5stars
by Micci
on January 26, 2015
I love the care they take with My Tahoe, always been the Firestone Girl !! The only tires I totally trust on the Chevy Tahoe. Dan and the crew are Outstanding !!! especially, Dan he takes the time to expalin things and service etc. Being new to the area and AZ, Everyone made the transition a lot easier. I miss Katherine,too Bring her back to the store !!! Lol This location has my business for as long as I am working in AZ !!!
4/ 5stars
by karan
on January 26, 2015
I bring my car in for oil changes. I usually have a good time while I wait. The guys are lots of fun and funny.
5/ 5stars
by Chris D
on January 25, 2015
I have utilized this store for many years. Dan and Matt have been awesome in taking care of mine, my families as well as firends vehicle needs. I am fortunae to have Michael Brelsford be my preferred mechanic who has always performed excellent service on my cars and trucks. The rest of the mechanics do great work as well and I do not consider utilizing any other repair facility for my vehicles.
5/ 5stars
by chadeinglendale
on January 24, 2015
I've been going to them for several years, and they have always been fair, and honest on service. I will continue to use them.
5/ 5stars
by Kevin B
on January 24, 2015
I have been using Dan and his team for 5 years. They are honest, complete, and I know I am only getting the things done that really are needed. They are good at the planning stages as well, letting me know of service and costs that might be coming up. Really appreciate this team.
5/ 5stars
by TommCarr
on January 23, 2015
I've been coming here for over 10 years now. I've gotten to know the people there and they know me. It's like a member of my family runs the shop. I've never been dissatisfied with their work. If there is some work they can't do, they will inevitably know a good place I can get the work done. There are very few businesses I can say this about.
5/ 5stars
by Kennyma
on January 23, 2015
Did want I ask and than some fixed every I want the same day
5/ 5stars
by LoyalCustomer
on January 23, 2015
Great service for over 20 years. Honest advise and great technical execution
5/ 5stars
by Daryl
on January 23, 2015
I use this shop whenever I can. I trust them to take good care of me and my vehicles. They treat you like a member of their family.
4/ 5stars
by Wall
on January 22, 2015
There seems to have been a change, they performed the service and did not try to sell me a bunch of other things. I can't tell you how much I appreciate that.
5/ 5stars
by jwins14
on January 22, 2015
I have been going to this Firestone for 3 years for oil changes and regular maintenance and have had nothing but pleasant experiences here. Both the service and the staff have been wonderful. Cathy, the manager, is especially always friendly, straightforward, and helpful!
1/ 5stars
by ccdd
on January 22, 2015
great service but i had a lot of mecainic work done and they still wanna chage a check up fee although i have a firestone cc i will never give any firestone my bussiness and strongly recamen to all my frends n family to do the same yours truly cynthia scaptto
5/ 5stars
by jc43412
on January 22, 2015
Service was great,but I was a little disappointed in what occured Thanksgiving week. I made an appointment for new tires for Black Friday. It was a great deal except my wife had an unrepairable flat and I was forced to get the tires 2 days earlier than scheduled. It cost me almost a $100 more. It put a damper on the holidays, but otherwise it was service as usual.
5/ 5stars
by webb
on January 22, 2015
Every time im in there they are prompt and helpful
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