Car Tires And Services At 922 S Val Vista Dr: Firestone Complete Auto Care In Gilbert

Ready to come in to your local Firestone Complete Auto Care on 922 S Val Vista Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

922 S Val Vista Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #599255 Managed by John Gibson

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll inspect lights, headlights, hoses, and more. Plus, we're dedicated to delivering the best quality service possible, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (480) 845-6406.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.2 of 5) - 51 Reviews
    5/ 5stars
    by  
    on December 3, 2018
    I must say, I dread spending money on my car. I often forget that without it, I couldn't get anywhere...or at least not without a lot more effort! That said, I am always excited to take my car to Firestone because of the top notch service I receive. I started my loyalty when I bought tires from the Tempe store years ago and it was so impressive, I just started taking my car there for everything! I was super excited to see that my faves, John and Emily, were now at the Gilbert location! They remembered who I was and that was extra special, sincerely! Thank you John and Emily, as well as all the team members who take great care of me every time... and I mean that...EVERY time over these years, I have not regretted my decision to patron this company! Whether it be this Gilbert spot, Tempe or Chandler, their a winning bunch!
    5/ 5stars
    by  
    on November 25, 2018
    Our family has been taking our vehicles to this Firestone for the past 11 years and have received great service each time. We appreciate all the hard work each of the employees along the way who have helped us. Thank you.
    5/ 5stars
    by  
    on August 26, 2018
    Aaron at the Queen Creek store is amazing and very honest! I was impressed with how great the service was and nice everyone was even though they were slammed busy!
    5/ 5stars
    by  
    on August 17, 2018
    The staff here is friendly, knowledgeable, and honest. They give great information up front, listen to the customer, and provide great service. The technicians get everything done exactly right, and they will even accommodate special requests for my alignment specs which is absolutely fantastic.
    1/ 5stars
    by  
    on August 4, 2018
    Brought the truck in for a alignment, rotation and balancing. By the time they said it would be done 4 hours after bringing it in. It wasn't done. So I cancelled the alignment, also getting returned a dirty truck that the tech never cleaned up after himself. I have a white truck so everywhere he touched was clear and was left dirty. The managers never inspected the truck nor where aware until I brought it to there attention. Crappy quality co trol if you ask me. When bringing to jeremy's attention I wanted extra care to make sure my rims didnt get scratched he shrugged and stated the way our alignment works it happens. So with my visit I left very unhappy and with a bad taste in my mouth.
    5/ 5stars
    by  
    on August 4, 2018
    5/ 5stars
    by  
    on July 16, 2018
    5/ 5stars
    by  
    on June 28, 2018
    Great service. Staff was very knowledgeable for sure. Also your manager Fixed my car to my satisfaction. Will be a Firestone customer, from now on thanks to manager Steve Montosa.
    5/ 5stars
    by  
    on December 5, 2017
    I have. 2013 Ford F-150 FX4 with multiple aftermarket improvements. I had a new muffler MHRP Catback I wanted Firestone to install. The gentleman who was once a Ford motor company employee who knew so much about my truck and displaying his expertise was very refreshing. I felt as if I was at a ford service center instead of a Firestone car care. I appreciate the time this gentleman took to answer several questions about future services. You need to pay him well because he was extremely helpful and I will return and cost isn’t even a concern. It’s the best feeling when u know your technician is able to resolve problems and suggest additional services that will save me lots down the road and prolong my vehicle.
    5/ 5stars
    on November 4, 2017
    4/ 5stars
    by  
    on November 1, 2017
    1/ 5stars
    by  
    on October 4, 2017
    Extra long wait time. Did not do work as requested. I was there for over 2 1/2 hours for tires and oil change.
    5/ 5stars
    by  
    on August 20, 2017
    My wife alerted me that one of her tires was going flat at 3pm this afternoon. I tried to to order on-line and book an appt for today, but the website would not allow me to at that time. On a whim, I called the store and talked to Grover. Of course, the tires I wanted to put on the car are out of stock at this location and since it was an absolute necessity to HAVE the tires done today, Grover was more than helpful looking for comparable tires they had in stock. As he read them off to me, I was actively Googling them. Unable to decide between two, I asked his recommendation between the two. His knowledge of the two tires and their differences was very impressive and I am beyond happy with his recommendation. On top of this, not only was your store open on a Sunday, but at 3pm he assured me that it could be done although it would be after-hours before it was finished. I am impressed with the entire crew there and their dedication to get the customer taken care of, no matter what it takes or how long over they have to work to get it done. You have truly won over a 20 year Discount Tire customer. These guys do need to be made aware of this feedback! Thank you, Sam Conwell
    4/ 5stars
    by  
    on August 19, 2017
    Didn't have the tires I wanted in stock , ordered them and had them in by 3:00 . Took my truck over and had them put on the same afternoon.
    5/ 5stars
    by  
    on August 12, 2017
    5/ 5stars
    by  
    on August 4, 2017
    I appreciate the personal service. Friendly and knowledgeable. They look out for me and are willing to explain what is going on with my car in terms I can understand.
    5/ 5stars
    by  
    on June 25, 2017
    The vehicle was fixed right the first time, in a timely manor.
    5/ 5stars
    on June 3, 2017
    Very helpful and kind. Great service
    5/ 5stars
    by  
    on April 28, 2017
    Power and Queen Creek (Fletcher's store) Luis has turned this store around before the buy out. I am a new customer, I am also very good with engine rebuilds and car repair, but can't do the work any more, so I don't trust easily and watch the work like a hawk. I have been a business consultant and I feel that Luis and Jed have earned my trust because they work as a team, are mindful and of details, are genuine people that care on a personal level, and have my trust. On time, even when I wasn't, exceeded my car care expectations, and left me only wanting to return. If you left Fletcher's, well, I would say, it is very safe to return.
    5/ 5stars
    by  
    on February 28, 2017
    Great service putting 2 tires on my truck for a fair price, so I returned two days later to get 2 new tires on my other vehicle. They were friendly and very respectful of my time.
    5/ 5stars
    by  
    on January 5, 2017
    1/ 5stars
    by  
    on January 1, 2017
    Last 3 times I have made appts. at this location I have been stuck waiting in the lobby with my car untouched for over an hour past my appt. time, and never an offer to try and make it right
    5/ 5stars
    by  
    on September 3, 2016
    Outstanding customer service. Great people. They go out of there way to ensure you are comfortable and understand what needs to be done.
    4/ 5stars
    by  
    on August 30, 2016
    This survey (8/30/16) is follow up to a survey I submitted 8/29/16 regarding visits 8/28 and 8/29 to the 922 S. Val Vista Gilbert, Az store. My survey of 8/29 related to my store visit 8/28 was indicative of a less than satisfactory experience. However, my return visit 8/29 was much better and I want this response to amend the original survey. David Corona was very professional, polite and informative during both visits. My original dis-satisfaction was with what felt like being up sold and with a line-item on an estimate begin exorbitant. My issue was not with Mr. Corona, but rather with what appears to be a corporate culture of up sell and unnecessarily high labor quotes in some instances. My return visit 8/30/16 resulted in my complete satisfaction through David Corona's very professional handling of the situation. David Corona is an asset to your organization. You may, however, want to re-visit your corporate policies and culture. Sincerely, Clark Lathrum
    5/ 5stars
    by  
    on July 15, 2016
    Wonderful employees...very courteous and helpful
    5/ 5stars
    by  
    on March 27, 2016
    Fast service, car was done when they said it was. Went over car issues without pushy sales, will be back to get those items fixed for sure!
    5/ 5stars
    by  
    on March 23, 2016
    David and his tech Erik were great. When I told them I needed a bunch of service done they told me straight that I really only needed to get half of those services done. That advice alone saved me 200 dollars. This is exactly why I trust Firestone to work on my car.
    5/ 5stars
    by  
    on March 20, 2016
    5/ 5stars
    by  
    on December 8, 2015
    I needed more work done than I could afford, however, they wasn't any pressure from the staff members. I will return there and have more work done. I was impressed with the care.
    5/ 5stars
    by  
    on December 7, 2015
    This Firestone will now be my go to for my tire needs. Thanks again guys!
    5/ 5stars
    by  
    on November 23, 2015
    My vehicle was serviced same day. I broke down the night before and was towed to Firestone. I filled out the drop off form and the next morning I was contacted about what was wrong. The afternoon I drove away with my vehicle running perfect.
    3/ 5stars
    by  
    on November 8, 2015
    Too expensive and still have a noise. Have a interlock installed and told them not to leave the car on on the lift as it will go off again. The guy said ok. Sure enough, 5 minutes later they come running for me to save it from locking out as it is blaring. Alignment out of whack within a week. No reason it should be.
    3/ 5stars
    by  
    on November 3, 2015
    The service was great, but I have to return my car because There's still bad odor coming out from the AC
    2/ 5stars
    by  
    on October 22, 2015
    Bought Firestone tires online from a wholesale website. Recommended this facility as an authorized installer. Contacted rep at facility. Was told Firestone could at least match price of the tires and could possibly beat price by 5%. I Took my truck in and 24 hours later was told they could not match price. Was also sold an alignment that was good "nationwide". Took to a closer Firestone that was recommended by rep to get aligned. Was told at that site that they didn't have proper tools to align my truck. Asked for and received an alignment refund. Time spent traveling and lost money due to rep not delivering on a promise he made. I Should have kept to original plan.
    5/ 5stars
    by  
    on September 26, 2015
    Did such a great job very informative and very helpful
    4/ 5stars
    on September 21, 2015
    Hi, The store did not use scare tactics in the car review after oil change as other companies do. Good service. Their online and actual reservations don't sync. The appointment did not show up so they took my car in (I reserved online). That was nice. They did not honor competitor coupon for $13 and $15; so they just applied their own coupon for $20. Not bad; however, when folks honor competitor coupons, I think they should have. No issue with $7 delta... Anyway, overall good. Thanks, Viraj
    4/ 5stars
    by  
    on September 9, 2015
    Good service. I just got an oil change. The only thing is that they didn't reset my maintainence light.
    1/ 5stars
    on August 31, 2015
    Had an appointment, just needed to drop off...only one employee, waited 15 minutes and would have waited longer, no thanks.
    5/ 5stars
    by  
    on July 9, 2015
    I came in on a Sunday afternoon about 3 weeks ago in dire need of a battery. David who helped us was ultra professional and got us in and out in less time than anticipated. All around fantastic experience!
    3/ 5stars
    by  
    on June 16, 2015
    It was fine however the initial stop I was sent away. I feel they only want appt. made in advance. My schedule was tight and I was long overdue for an oil change. They could not fit me in at 230.
    5/ 5stars
    by  
    on April 26, 2015
    Todd and The Firestone team are super amazing. They could tell I was frantic over some abnormalities with my car but they quickly got me in, assessed the error code(s), found and fix the problem free of charge which was a lose air boot (whatever that is). I appreciate their honesty and integrity in assessing and resolving the problem. Car problems are not fun but should anything else goes wrong in the future, this Firestone is officaly my mechanic team of choice!
    5/ 5stars
    by  
    on March 19, 2015
    We always use them for our car maintenance. They are friendly and quick!
    5/ 5stars
    by  
    on February 27, 2015
    Always taken care of and stand behind your work. I will return
    5/ 5stars
    by  
    on February 27, 2015
    This location was a pleasure to work with! They were kind and caring to me and my kids when we came in. They were honest in their work and in letting me know what really needed to be done to my car. I didn't feel pressured or anything to get any more work done than what was necessary. They offered me great deals and made sure that my car was safe to operate and I was happy with the work and the price. I will always use this location and am so glad I found a decent car-place!
    1/ 5stars
    by  
    on February 27, 2015
    I've been a Firestone customer for 7 or 8 years now because they've always been honest mechanics or though I thought. The last visit I took my vehicle in for an oil change and they told me I needed the power steering and water pumps were leaking and needed to be replaced. With an estimate of almost $1000, I decided to get an estimate from another mechanic. When my vehicle was inspected by the other mechanic, they said it did in fact need a new power steering pump, but the water pump was completely dry and did not need to be replaced. I'm really disgusted by this sleazy practice and I wonder how many times I've been suckered into having unnecessary repairs done at their request. Unfortunately I have lifetime balance and rotation on both our vehicles, so I'll take them in for just that, but they will no longer get one cent from me. I've reported them to the Better Business Bureau.
    5/ 5stars
    by  
    on February 4, 2015
    Always greet you with courtesy. They get you in immediately and provide great service for your vehicle. Never push extras on you but advise you of your cars needs.
    5/ 5stars
    by  
    on February 4, 2015
    I had my car serviced. I was in and out and on with the rest of my day.
    4/ 5stars
    by  
    on January 28, 2015
    My wife and I bought 2 new tires before we went on a 2 day roadtrip last Aug. We parked the car as soon as we got to our destination and never had to use until we checked out of our hotel. We found one of the new tires was low. I crossed my fingers and made it all the way back from California with just one stop to get air. They found a nail in a place near the sidewall so it was replaced with a new one without any problem. It was nice to feel taken care of and not charged. Thank you guys.
    5/ 5stars
    by  
    on January 24, 2015
    Every time I'm there, I am happy, people are nice, and fix my truck.
    5/ 5stars
    by  
    on January 22, 2015
    We use them for our regular oil changes for all 3 of our cars. They take good care of us.
    1/ 5stars
    by  
    on January 22, 2015
    Based on our last visit, my husband and I will never use this location or any other Firestone again.

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