5/ 5stars
by Talitha K
on October 3, 2018
Every employee has a great attitude and seems to love what they do, who they work with, and who they work for! They listen to my sometimes silly explanations of what my vehicle is doing, then they diagnose and repair when needed. I never feel like they are taking advantage of my automotive ignorance. Repairs are explained simply, and my vehicle is safe and running great! Firestone is a place to take your vehicle and have the confidence that you can trust them to care for you and your car or truck. I just wish they worked on motorcycles...
5/ 5stars
by Katherine L
on July 11, 2018
Great service, friendly and welcoming staff! I'll definitely be back!
5/ 5stars
by Isaac
on June 4, 2018
Great experience everytime I go there. Customer service is exceptional
5/ 5stars
by Cara D
on February 4, 2018
Professional and trustworthy.
5/ 5stars
by Paul W
on February 2, 2018
Mark bentz was very helpful
5/ 5stars
by Teresa S
on December 31, 2017
We always receive awesome timely service at this location.
5/ 5stars
by Keith F
on July 6, 2017
Great timely service!
1/ 5stars
by Mich L
on February 11, 2017
I took my car in to find out why it was making a noise. When I came back and spoke to Fred, who I believe is the manager. Fred gave me a 2 page print out of everything that 'he said' was wrong with my car. He also told me that it would be $3,656.69. And that it was extremely dangerous to drive, not to drive on the interstate because one of the wheels could break off causing me to wreck and I get be seriously hurt or hurt someone else. He advised that it be repaired as soon as possible. I told him I didn't have that kind of money to have it done immediately. I took my car to another Firestone location to get a second opinion and they advised most of the things Fred told me was wrong with my car actually didn't need repaired. They told me what I should have done and it was much less than what fred told me. To me this is a classic case of taking advantage of a woman. You can be sure that I will never go back to the Daphne location again.
5/ 5stars
by Joycelyn
on January 28, 2017
I was very impressed with the efficient, courteous, and affordable service that I recieved.
5/ 5stars
by Patrick
on January 14, 2017
Good service and good people very Professional and clean place
5/ 5stars
by M R
on December 27, 2016
I have been here twice for new tires, these guys are friendly and courteous and do a terrific job
4/ 5stars
by Marie D
on December 24, 2016
I had 2 experiences that day. The first was a ridiculous waste of time and energy, and severely stressful as I detailed earlier in this survey. His body language, tone, and incredulous answers left nothing I could do but leave. If I had left the parking lot I wouldn't have come back maybe ever. Fortunately I was so certain that all of what the first guy said could not be right that I went back in and saw the person who has helped me in the past. I told Matthew what I had just experienced he quietly shook his head and we started over.g Matthew gave the excellent friendly service I've always received at FirestonHe e and I was able to resume my happy trip to get my car fixed. I've saved and planned so I could get my car in good shape before years end. It was important to me to reach my goal. Thank you first of all to Matthew and also to Walt for being helpful on the phone a few days before.
5/ 5stars
by Mary
on December 23, 2016
Mark and Robin were great! I appreciated their time in explaining the details of my front end alignment.
5/ 5stars
by Tammy A
on November 3, 2016
Took my car in for a new set of tires and everyone that worked there was very nice ! they have a comfortable waiting room, and the job was done fast ! LOVE my new tires !!
5/ 5stars
by Don P
on October 29, 2016
The managing partner and service technician were very polite and the service was completed in a very reasonable amount of time.
5/ 5stars
by Britney G
on September 22, 2016
They are so flexible with fitting you in and explain all that they are doing and what needs to be done all on top of having the best attitudes when you walk in! They treat you like friends and make you feel welcome!
5/ 5stars
by Marcus
on September 8, 2016
5/ 5stars
by SHELETHA H
on June 26, 2016
5/ 5stars
by Tonya W
on June 24, 2016
Great customer service every time!
5/ 5stars
by Melissa M
on June 3, 2016
I would like to thank the Technician 05 James for fixing the Tire. And I would like to Thank the Service Advisor 02 Tony for going out of his way & going to my car to get the Tire & for loading it up & for the wonderful conversation while I was there it brightened up my day your awesome Tony thank you
5/ 5stars
by Marcus B
on May 23, 2016
Great service. Fast. Friendly.
4/ 5stars
by Ralph M
on May 15, 2016
The lady I spoke with on the phone, then the man who helped me upon arrival were both very helpful and courteous
4/ 5stars
by Ralph M
on May 15, 2016
My battery is difficult to access (in front left wheel well). Sam's Club made me wait an hour just to tell me they can't install a battery on my particular car. Goodyear was close, so I called them to make sure they could...and then drove there. I signed an agreement to pay the quoted amount. But after the tech spent 30 minutes removing my battery, I was told they have to charge $50 more. After a "discussion" with management, he decided it would be better to spend another 30 minutes replacing my battery and lose a customer rather than honor the price quoted. I had already called Firestone as a back-up, so I drove there and got my new battery installed at the price quoted on the phone. Note that it was about the same price as Goodyear's up charge, but getting the correct price up front is worth it to do business with Firestone.
5/ 5stars
by Ronda
on May 10, 2016
Everyone in this store is so kind. I trust what they tell me about my truck. They go over and beyond to make me happy.
5/ 5stars
by LuckyStrike
on December 22, 2015
I recently bought two sets of tires at the Daphne store, one set for my F150 and one set for my Q7. Both visit to the store resulted in over the top customer service and tires have exceed my expectations. I would recommend that if you are looking for tires to call Firestone in Daphne.
4/ 5stars
by Bosox
on December 11, 2015
Although scheduled start time was missed, personnel did a good job of keeping me informed and getting job completed.
5/ 5stars
by Penlow
on December 10, 2015
These guys are awesome, they really do care about their customers and what's best for them and their vehicles. I had a warranty issue with some tires and they took care of it without any issues. I would highly recommend Fred and his staff to all my friends.
5/ 5stars
by TRaq
on December 2, 2015
As usual, it was another great visit to Firestone in Daphne. I hit a curb pretty hard and needed a new tire. My tires are a unique size, so they did not have one in stock. Fred ordered a new tire for me, took care of the warranty company, and had everything ready to go when I came back the next day. I just had to wait a few minutes for the new tire to be put on my vehicle. It was an incredibly efficient process carried out with a smile. I've been there for oil changes, alignments, and check engine lights in the past, and always got the same great service. I highly recommend this Firestone.
4/ 5stars
by _Shanna_
on November 28, 2015
I couldn't be more pleased with Darrell's service!
5/ 5stars
by Debbie54
on November 20, 2015
I used Firestone for the first time in November of 2015. They were prompt to get you taken cared of, knowledgeable about the tires and helped me pick out tires that would fit my needs, they were friendly and courteous, and got the tires changed with out too long of a wait. I would highly recommend them for doing business with. Sincerely, Debbie LaFontaine
5/ 5stars
by Tab1979
on November 13, 2015
Very nice, great work and clean waiting area! Would go back!!
5/ 5stars
by ahollis
on November 11, 2015
Made the mistake of taking my car to a different place to be worked on and ended up at Firestone to fix problem caused from other place. Other place took 3 hours while Firestone only took 45 minutes. Other place never updated me on what was going on while Firestone kept me updated. Other place didn't give price options and just went with most expensive while Firestone gave options and got me the best deal.
5/ 5stars
by izzy228
on November 6, 2015
My first experience with Firestone, except for winter mud & snow tires while living in the north for 20 years. I have noticed a much quieter, smoother ride. Glad I did it.
5/ 5stars
by mlane
on October 23, 2015
I was having an issue with my Interstate Battery and found this location. The guys were all so nice and very informative. Helped me get a new battery installed and on my way during lunch. I also asked for an estimate on tires and oil change for future reference.
5/ 5stars
by Jay1976
on September 14, 2015
First time used and am very happy with service.very professional
5/ 5stars
by Jess76
on September 5, 2015
Best price out of three places I checked for four new tires, guy said it would take about an hour and it did. Overall great experience for something I thought would cost more and take longer. My only complaint: Why oh why have Fox News on the tv out of all the channels available?
5/ 5stars
by Nuclearmule
on May 15, 2015
Spoke with this store about 6 mos. ago and was teally impressed with their salesmanship. They did not try to sell me their most expensive tires but the correct ones for my application.
5/ 5stars
by HannahKennett
on February 27, 2015
They always take extreme precaution and use the utmost professionalism with my truck! I love my truck to death and I always come back to them because they treat me and my baby well. They are your honest, hard working mechanics that are there to get you the most for your dollar and are always so knowledgable. They won't let you down! Very courteous.
5/ 5stars
by Tommy5
on February 26, 2015
I am real happy with the service I get at Firestone Complete Auto Care. I have used them for 24 years.
5/ 5stars
by mkeating
on February 26, 2015
This is one of the few auto repair places I've been where I didn't feel like the service advisor was trying to increase the cost. Also, my tire installation and oil change was completed in less than an hour.
5/ 5stars
by Alliedceo
on February 25, 2015
I need a bill for my balance... I want to make sure the balance is zero to avoid interest charges
5/ 5stars
by PappaJoe
on February 8, 2015
On a return leg to Alabama, I needed a quick alignment, and Firestone was there to keep me on schedule!
5/ 5stars
by philo
on February 3, 2015
I used for AC repair, extremely pleased with repairs.
5/ 5stars
by Renia
on February 1, 2015
Service was great and friendly, the building is new and clean
4/ 5stars
by JSOTO
on February 1, 2015
I been use them for all my cars. and am soo happy with it.
5/ 5stars
by Thanos9
on January 29, 2015
They take care of all my cars and have always done a great job. Fred and all his co-workers have always gotten things done on time and on budget. Aces in my book.
5/ 5stars
by e12345
on January 27, 2015
Best car fixing experience I've had. Will use again.
4/ 5stars
by Catsrule
on January 26, 2015
I previously bought new tires, and this was for tire rotation after a mileage interval.
5/ 5stars
by KJE22
on January 26, 2015
I had brought my daughter's car by the Daphne Firestone for some service work. All of the employees were very nice, knowledgeable and efficient.
5/ 5stars
by GGS1
on January 26, 2015
I had my tires rotated last week. Easy to make an appointment online at their website. Service was quick. Waiting area nice and comfortable. Josh worked with me and he is very polite and professional!
5/ 5stars
by scags
on January 25, 2015
I came in after a blowout and they were able to fix me up quick. I use firestone as much as I can, time constraints often limit were I service my vehicle. The new facility in daphne looks great. It's a little confidence inspiring to have you vehicle serviced in a cleaner setting.
5/ 5stars
by William76
on January 24, 2015
Got a good price on tires and suspension work. They worked with me on the price and were very friendly.
5/ 5stars
by stringhawk
on January 24, 2015
I drive from Mobile to Daphne because the service is unlike anything we have ever received in our own County. Fred is an awesome manager who knows his stuff and who cares about what his customers need. All if the employees I've come into contact with have been courteous and knowledgeable.
5/ 5stars
by Tom M
on January 23, 2015
Fred has been maintaining my vehicles for years, has always been the utmost professional.
5/ 5stars
by Leigh
on January 23, 2015
Everyone manning the front registers are happy to serve! It's so rare these days and should be applauded! I trust my cars are well taken care of!
5/ 5stars
by Carol62
on January 23, 2015
My husband and I drive from Pensacola to Daphne every time we need anything done to our vehicles. The staff here are just the best. I would trust them with any service or repair. I always feel welcomed when I walk in the door.
5/ 5stars
by Joseph H
on January 23, 2015
I have been going to this Firestone since it opened. The customer service is great and Fred always gives me a fair price. I have been doing business with this franchise for a long time and I know I my car or truck is in good hands when I drop it off. It's a little far from Mobile but it's worth the drive.
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