5/ 5stars
by Eddie
on January 10, 2019
I just completed the survey based on a link emailed to me. I rated you very high in satisfaction. I'm adding these comments because that survey did not provide a way to do so. Regarding the above mentioned survey, I wish to offer 2 suggestions: 1) please include a "back" button; 2) please end the survey with a space for "any additional comments". I consider these omissions problematic even if intentionally left out. There was 1 small negative for the specific service experience from January 6. Keep in mind that I was very happy with the over all service and the completion time was MUCH shorter than expected. I'm sure that my words & actions indicated I wanted a fast & simple resolution to my pot-hole ruined tire. I don't have my receipt with me right now, but I think the new tire included the same road hazard coverage. I hope so because that was never mentioned. I find it acceptable for the salesperson to assume I wanted it based on a long history available in your system. Also, there was no mention or suggestion of an alignment check. After a pot-hole hit severe enough to cut the interior sidewall, I would think an alignment check would be in order. Then again, maybe my non-verbal communication said "don't slow me down." I probably would have agreed to an alignment check if mentioned. This was my first visit to this particular store. I have used a different Firestone exclusively for all my vehicles for years. They didn't have the size I needed, but told me who did. My experience several years ago at a third local store made me avoid all other stores except my favorite (Greensprings). This experience at the Hoover store both made me willing to try other Firestone stores if needed, and gives the Greensprings store a little competition for my business. These comments are really more about fine tuning rather than actually complaining. Thanks!
4/ 5stars
by Kori C
on January 9, 2019
I've always hated getting my car serviced, but this place makes the task daunting. They're usually very quick and efficient and if there's ever an issue, they are quick to resolve it in a timely manner and with respect.
5/ 5stars
by Janet
on July 3, 2018
1/ 5stars
by Jaime R
on March 11, 2018
Well i have start by saying how disappointed i end up , the sales lady sold me a tire that nobody has in the area and i was clear that i was gonna need the other 3 tires very soon , now I have a useless new tire and I'm gonna have to get 4 from a different size at pep boys.
5/ 5stars
by Natasha Y
on February 23, 2018
Christina at the Hoover Firestone was able to find the exact tires I wanted had a competitive price and have them installed on my car within six hours of my phone call. I was impressed with all the time she put into helping me. The whole store was very calm and polite and efficient
5/ 5stars
by Chris D
on February 2, 2018
5/ 5stars
by Chris D
on January 1, 2018
A great job on my heater core and the salesman Johnathon stayed in touch we with along the way. Christi helped too.
5/ 5stars
by Dee
on December 14, 2017
5/ 5stars
by Debra N
on November 25, 2017
Every time we go in they are extremely nice and super helpful! I had a flat tire on Black Friday while I was out shopping and it was right before closing time. They took me right in and fixed my tire and were so kind. Thank you ❤️
5/ 5stars
by David L
on November 15, 2017
I noticed the check engine appear on my daughter's vehicle. It was late in the afternoon but Christina Hayes, the manager, said to bring it by. She had someone run a diagnostic test and figured out that I needed motor oil. Instead of just assuming I wanted an oil change, she offered to just top it off. She also gave me a discount on the oil change and the diagnostic test. She was prompt, courteous, professional and empathetic. She quickly addressed my concern and did her best to help me... financially and sincerely. She also told me to bring it by in the next 2 weeks for her to check the oil level. And if the check engine light returns, to bring it back since there would be no additional charge to diagnose the problem again. Now THAT is what you call customer service!
1/ 5stars
by Gregory W
on October 22, 2017
Charged me for a repair that I did not need, female service adviser was a smart ass
5/ 5stars
by Kellee R
on October 3, 2017
Outstanding trustworthy service! Johnathan is a gem and can be trusted to give an honest assessment of the health of your car. So happy I found Hoover Firestone.
4/ 5stars
on September 28, 2017
5/ 5stars
by Bruce B
on September 9, 2017
All good . excellent work and tech along with advisor.
5/ 5stars
by Patricia
on August 20, 2017
Awesome team helped us with our service!
5/ 5stars
by Julia R
on March 15, 2017
My battery died yesterday. I was parked at work and attempted to get a jump start from friends but it didn't work out. I called the Sales Adviser at the Hoover location. He was able to locate a battery in stock for me, he only had one that would fit, so he put my name on it and informed my that they do not offer towing service. He recommended a towing company close by to assist in getting my car to Firestone Service. The towing company was able to send someone right over who was able to jump start my car and I arrived at Firestone at 5:15. There were a number of cars in front of me, but they were able to get my battery swapped out so I didn't have to leave the car overnight. I felt the Service Adviser was very helpful and I will be taking my car there for all it's routine maintenance in the future.
5/ 5stars
by Robin S
on March 14, 2017
The store went out of their was to help our family.. who had a blow out while on Spring Break. I am forever grateful for their expertise and kindness!!
5/ 5stars
by Jaime R
on February 23, 2017
The staff at Firestone in Hoover were beyond helpful with the whole process of buying new tires. Jonathan made sure that I knew all options available to me and was very considerate of my budget. He got me a great set of new tires and an oil change! My car drives so much better and I can't thank them enough for their personal service!
1/ 5stars
by Amy S
on January 13, 2017
I've used this store for minor service and tires. Jonathan McCants, service manager, is top-notch! This past visit was a disappointment. Came in for oil change, tire rotation and lifetime alignment service. Alignment was not done properly and had to return to store. Service advisor says she's "sorry about that, it happens sometimes." Not acceptable! Johnathan corrected the issue immediately.
5/ 5stars
by Sandra D
on January 6, 2017
I made an appt and couldn't have been more satisfied with the prompt and good service.
5/ 5stars
by Tracy B
on January 1, 2017
Great customer service and they always have my car ready in a timely manner. Would definitely recommend Firestone to family and friends.
5/ 5stars
by James K
on November 22, 2016
See comments included in survey.
5/ 5stars
by Shannon S
on March 13, 2016
Kristina was sooo helpful, she shared with me all the options that were available to . From now on. Firestone will get all my business for my autocare needs. Thanks Kristina!!!!!!!!
5/ 5stars
by joelp36
on December 24, 2015
i am glad I went there. nothing more to say. 00000
5/ 5stars
by NanPen
on November 15, 2015
I called to check stock on a tire, made an appointment, and was in and out in less than 30 minutes - on a Saturday afternoon! Awesome!!!
5/ 5stars
by RTR15
on November 5, 2015
The Firestone location in Hoover is convenient and consistent. I take both of my vehicles here for oil changes, brakes, and tires. Jonathan is always courteous and knowledgeable!
5/ 5stars
by Melicent
on October 5, 2015
I always bring my car and my children's cars to Hoover Firestone. They have always provided fast service and excellent customer service.
3/ 5stars
by siss
on September 19, 2015
I was offered the option to receive my receipt via email. Never got it. It's not in my spam folder. I called today and was told to call back.
5/ 5stars
by Gabiej
on September 9, 2015
I went just yesterday and had a fantastic experience, not one complaint!
5/ 5stars
by ELMus
on August 6, 2015
Maurice worked on my car, so nice to have the same person that has been there for a while! He is very good! And Christina the service advisor was very good and helpful!
5/ 5stars
by Anonymous1414
on August 6, 2015
Bryan and Marty were amazing. I will continue to bring my vehicle to them! The always fix it right and are very professional!
4/ 5stars
by Christie F
on June 22, 2015
The oil change went well, but took TOO long. I had an appointment and I still had to wait almost 2 hours. When you have a 7yr old, son this is unacceptable.
5/ 5stars
by Alanbama
on June 13, 2015
I have been using this location for years and they are always courteous, friendly and they do the job right at the right price. Service or tires, I trust them completely. I highly recomend this store!
5/ 5stars
by JSSS
on May 29, 2015
Awesome service! The staff is great! Wouldnt takey car anywhere else
5/ 5stars
by dittle
on March 7, 2015
I always get a good alignment with good service and friendly knowledgeable people
5/ 5stars
by sdt2000
on February 27, 2015
My family and I have been coming to this location since 2008. We are always treated well and our vehicles are taken care of in a timely manner.
5/ 5stars
by Tpbearb
on February 25, 2015
I came in for two tires and the staff walked me through exactly what I needed. When it came to pricing, he turned the screen so I could see the prices onthe screen so there was no disappointment. He kept me informed on the progress of the service as well.
4/ 5stars
by bigrah
on February 25, 2015
I was somewhat pleased with my service. Very knowledgeable and helpful staff.
5/ 5stars
by Bamafan
on February 3, 2015
The employees at this location are knowledgable and friendly.
5/ 5stars
by Dewey
on February 3, 2015
I've used this store for several years and they are great. They have relieved my worries of not getting my car care done correctly and at the price they quote. Just one more thing I don't have to worry about.
5/ 5stars
by Andy W
on February 3, 2015
We use Firestone for most of our auto care needs - oil changes, rotations, tires, etc. We have been pleased with the service and the work of their mechanics. Fair prices, good coupons, and great service.
5/ 5stars
by Condorx
on February 2, 2015
I use them everytime my vehicles ned maintenance. They are always friendly and couteous and prompt.
5/ 5stars
by cycle r
on January 27, 2015
I have used this facility for several years. For tires, oil changes and general service. I have always been pleased with the service.. They service 2 of our vehicles.
5/ 5stars
by my y
on January 26, 2015
Always complete service every time. Friendly, knowledgeable personnel.
5/ 5stars
by Jaci
on January 25, 2015
I called about specific tires for my car and the sales person offered better ones and they were on sale. I brought my car in and it was serviced in a very timely fashion. Very courteous personnel. . Would definitely go back and recommend. .
4/ 5stars
by Krissy
on January 24, 2015
I'll be honest, I originally went here because of its close location to my job, but I've kept going back for the past 3 years because of the great service and the no pressure atmosphere. I've never felt pressured to buy any extra junk or that they are trying to take advantage of me for my lack of automotive knowledge. The guys there are always nice. Sometimes the wait is a bit long, but I've never been disappointed in the work.
5/ 5stars
by Wilson
on January 24, 2015
We use this store to service both our cars. The people are very nice and the service is very good.
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