Firestone Complete Auto Care: Your Source For Tires And Repairs At 1222 Creston Park Dr In Janesville

Ready to come in to your local Firestone Complete Auto Care on 1222 Creston Park Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1222 Creston Park Dr
Get DirectionsHours + Information
Sun9a-4p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #16152 Managed by Dale Courtney

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our trained technicians will take a look for free with our courtesy check. We'll inspect tires, steering, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, at affordable prices and short wait times. Visit our location today or plan your appointment online or by calling (608) 554-0113.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 41 Reviews
1/ 5stars
by  
on June 29, 2016
One of the customer service reps (and older gentleman) has no customer service skills! Not only was he rude to me and would not answer my questions, I heard him act the same towards several other customer while I was waiting for my car to be done. The other customer service rep was very nice and accommodating - very, very busy but helped everyone who needed it.
5/ 5stars
by  
on June 21, 2016
The service representative was super nice and made sure Of my safety
5/ 5stars
by  
on June 14, 2016
Great personable staff. Work performed expeditiously and on time. Service writers and service staff took the time to talk to me and explain what was wrong and what they did to repair my vehicle which I thought was exceptional.
1/ 5stars
by  
on May 22, 2016
Not a good experience, multiple things were unsatisfactory, they were so short staffed at the time and I had to get to work so I didn't even want to bother staying around to talk to them about what was wrong. I had to leave to get to work and the service was so poor I won't be coming back. They used wrong oil type, not the high mileage oil like I wanted, overcharged me for a brake inspection which they didn't even complete. He told me he only looked at two of the four brakes even though I payed extra for the inspection, which I shouldn't have needed to in the first place because it's supposed to be included in the oil change I was getting. Lastly they told me a certain part, that I asked them to look at, was working fine. When I tested it myself the part is still broken. Not happy at all.
5/ 5stars
by  
on April 6, 2016
Oil change and tire pressure check and done in 30 minutes!
3/ 5stars
by  
on December 13, 2015
I set up an appointment online, but when I went to my scheduled appointment the tires I wanted and set up the appointment for were not in stock. They did have some other tires in stock and I went ahead and had them installed but weren't my first choice. The Janesville people were great and the said they were sorry that the online system didn't work as promised. The other issue I tried to do the online survey and it just gave me the thanks for completing the survey without letting me do the actual survey
5/ 5stars
by  
on December 2, 2015
I was literally blown away by the service. I've walked out of many auto repair shops feeling abused and angry, but my experience with Firestone was quite the opposite. I was in a desperate situation and they went out of their way to get me back on the road, and I could not be more grateful. Highly recommended to anyone !
4/ 5stars
by  
on November 21, 2015
I feel like they are very friendly and helpful. Also very honest
5/ 5stars
by  
on November 14, 2015
We have been using Firestone for our vehicles for years and have always had wonderful service!
4/ 5stars
by  
on October 28, 2015
Had oil changed. They also called to tell me about some other things that should be done in the near future. They were not pushy about it.
5/ 5stars
by  
on September 25, 2015
After my regular mechanic said he serviced my tire with no success, I took my car to Firestone...SUCCESS!
5/ 5stars
by  
on September 23, 2015
BEING A FEMALE & HAVING PREVIOUS BAD EXPERIENCES W/ OTHER SHOPS- - ALWAYS WORRY ABOUT BEING TAKEN ADVANTAGE OF,DEFINATELY N=O=T THE CASE HERE!! I CANT WAIT TO GO BACK FOR ANY FUTURE CAR CARE ISSUES.they make you feel like a family member/close friend.felt very comfortable going here & will be taking care of any/all future car maintenance in the future. HONEST FAST & RELIABLE & PRICES WERE A OK. THANKS GUYS { ; LISA
5/ 5stars
by  
on September 20, 2015
Staff is always very friendly and helpful to find the best deals for me without feeling pressured. Always have a great experience and find their prices to be very reasonable.
5/ 5stars
by  
on August 8, 2015
Dale and his crew are amazing. They took the time to explain what could be the problem and the time frame we would be looking at. They did NOT talk "down" to you, but made sure you understood. Upon finding the issues, they were honest about the necessity of each problem being repaired. When my husband went in with the vehicle, to get something looked at, they even gave him a ride home. He can't sit for long periods of time and I was at work. They were just FANTASTIC!
5/ 5stars
by  
on August 7, 2015
Helped me identify a problem and fixed it, would have replaced something that i didn't need to.
1/ 5stars
by  
on August 3, 2015
From the online appointment that disappeared, to the constant up-sell, to having to take my car back a few week later, I was not impressed.
5/ 5stars
by  
on June 4, 2015
Charles at Firestorm was very efficient and pleasant to work with. They did super fast work. Charles was very polite. Only one problem, I believe my wind shield wipers are a little too long. All in all. A really great place! !!
5/ 5stars
by  
on May 18, 2015
I have taken my car there a few times had work done. They did a wonderful job. I heard odd noise last week called them and they got me in quite quickly checked out my car called me told what they found and fixed it. Very professional and very nice guys.
5/ 5stars
by  
on May 14, 2015
Everyone was so friendly and helpful. i am so happy i took my car there.
5/ 5stars
by  
on May 10, 2015
I went to the a week ago for an oil change and I'm glad I did. Definitely a repeat customer here!!!
5/ 5stars
by  
on April 21, 2015
Ive been to allot of different shops and firestones impreticular and the janesville wi shop off of hwy 26 is by far the best one! Very friendly inviroment and the associates actually show they care about u! For example i hadnt been to them in over a year and i was still recognized and greeted entering the door by my name without telling them who i was and was helped 2 100% satisfaction i would deffinetly recommend them to anyone!
3/ 5stars
by  
on April 21, 2015
I was in and out in a timely fashion but I got two tires changed in both hubcaps were not put on properly so they keep coming off also got an oil change radiator flushed both done wonderfully!
5/ 5stars
by  
on April 3, 2015
Dale and Dennis give great customer service, and Adam does great work on the vehicles. Unless out of town, I only go to the Creston Park Firestone!
4/ 5stars
by  
on March 6, 2015
I would recommend this shop always. They are honest, professional, and courteous with their advice for your automobile.
5/ 5stars
by  
on March 5, 2015
Needed 2 new tires on the front of my work van. Got in and out in under an hour. Very pleased with the overall experience. Great tires, too!!!!!!
4/ 5stars
by  
on February 26, 2015
Good service, timely fashion , coupons should automatically implement
5/ 5stars
by  
on February 26, 2015
I have had my car in there twice and I am very happy with the service I have received. I plan on bringing my car there just for oil changes too
5/ 5stars
by  
on February 6, 2015
I go to this Firestone location to keep the vehicle I use for my sales job on the road every day. Dale and Andy are always courteous and get me in promptly and on my way. I know I can trust them for all the other vehicles in my family as well.
5/ 5stars
by  
on February 3, 2015
Service was provided and in a shorter time than expected.
5/ 5stars
by  
on February 3, 2015
Last week I went for an oil change and they discovered my battery was near its end. With a coupon, it was a great deal, even installed! Darrel was crazy nice and I was out in about 35 minutes.
5/ 5stars
by  
on February 3, 2015
My last oil change went off without a hitch. The pros also checked my brakes and they were good. Nice feeling to have just knowing that ever things ok!!
5/ 5stars
by  
on February 3, 2015
Been going to this location for over 20 years...this is a well run branch with long time employees, which not only speaks for their customer service skills, they always know you by name but the branch is well run(low turn over). The staff goes out of their way to find the best product, at the best cost for the customer and very efficiently.
4/ 5stars
by  
on February 2, 2015
when i usually go to firestone i can get in most of the times right away.
5/ 5stars
by  
on January 27, 2015
I have been going to the same place for over 35 years. In that time the two store managers, Ted Lamers (ret.) and Dale Courtney, have always taken of any auto issues I may have had.
5/ 5stars
by  
on January 27, 2015
I always have jeff service my three autos. He keeps me advised of brakes, tire wear, and always tops off the fluid levels
5/ 5stars
by  
on January 25, 2015
We have used the Janesville Firestone Store for many years and have always had excellent service. Dale has always been one of the best. He always greets you by name and is very professional.
5/ 5stars
by  
on January 24, 2015
Excellent service as always. Very nice and helpful. Always happy with them
5/ 5stars
by  
on January 24, 2015
Service 100 percent. Staff are polite and will answer any question. I have been a customer for over ten years!
5/ 5stars
by  
on January 23, 2015
I was greeted like a friend and only waited about 15 minutes for my oil change to be completed. Also, I was not harassed or pressured to fix other problems with my car. This made my experience more enjoyable.
5/ 5stars
by  
on January 23, 2015
The front staff was very informative and focused on customer service.
5/ 5stars
by  
on January 22, 2015
Had an oil lube filter done 2 weeks ago work done on time as scheduled

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