Firestone Complete Auto Care: Your Source For Tires And Repairs At 817 Washington St E In Charleston

Ready to come in to your local Firestone Complete Auto Care on 817 Washington St E? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

817 Washington St E
Get DirectionsHours + Information
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #5878 Managed by Benjamin Devere

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check oil level, air filters, belts, and more. Plus, we're dedicated to offering the most consistent service on the market, at unbeatable prices and a quick wait time. Visit our location today or book your appointment online or by phone.

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Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 34 Reviews
5/ 5stars
by  
on April 29, 2016
Always taken care of when I go employees are always helpful and friendly.
5/ 5stars
by  
on March 25, 2016
You guys have serviced my vehicles for over 20 years and I appreciate the attention to detail and customer service that you provided. Each of you has the necessary integrity that makes me promote your company. Keep up the great work!
5/ 5stars
by  
on December 13, 2015
GREAT CUSTOMER SERVICE. ANSWERED ALL THE QUESTIONS I HAD. I WILL ALWAYS COME HERE NOW!
1/ 5stars
by  
on November 13, 2015
My wife took the car early in the morning to have a spare replaced, two new tires, and a tire rotation. She was informed that it would be done in the evening. She arrived to pick the car up about 5 hours later and it still was not done. After waiting another 30 minutes, her car was finally finished. She went outside and the spare tire was still on the car. She had to wait another hour to get the problem fixed. We will never visit this Firestone again.
5/ 5stars
by  
on November 6, 2015
VERY helpful and friendly service Honest and fair !
5/ 5stars
by  
on October 30, 2015
Firestone has come through twice for me and saved the day. When I first moved here, my brakes failed. Firestone went the extra mile and installed new brakes in time for me to safely drive my vehicle to meet the movers. Today, Firestone installed my windshield wiper motor. I was pleased Firestone worked me in the schedule and kept in touch regarding progress.
4/ 5stars
by  
on October 21, 2015
ad a vibaration in front found the problem and fixed
1/ 5stars
by  
on October 12, 2015
Brought my vehicle into this location after engine condition indicator noted a potentially serious problem. I was traveling through area on interstate and Charleston, WV was not my final destination. The next day, I was at location before opening (5th in line) but still had to push to get attention. Vehicle repaired, but repair failed immediately (not two miles out of door). Towed back in by mid-afternoon but still no attention until the next day when the same problem addressed but this time with a few additional services sold. Car ready by 5:00 pm on this second day, but NO PHONECALL received. I had to check back with staff. Repair lasted about 800 miles before same condition reoccurred. Dealer service department in another city immediately identified problem concerning engine control module (main computer) causing repeat problem. This never mentioned by staff at Charleston Firestone, but they were happy to charge for services not needed or not useful in finding actual problem. My view is that this operation is big on selling diagnostic services of little or no value. These services are not inexpensive, even though reading engine codes is not inherently difficult or time consuming. In the end, condition of car is my problem, but this establishment was uselessly expensive and never fixed the problem. I would not recommend these folks to anyone!
4/ 5stars
by  
on September 8, 2015
They are close to where I work which makes it handy to have work done.
5/ 5stars
by  
on August 10, 2015
Proactively helped me find savings for my oil change & thoroughly explained a mechanical failure that I knew would come up. The staff was very friendly, knowledgable, and customer service driven. Not to mention their location could not be more convenient. With two small children, I find it impossible to take care of auto maintenance. After finding this gem, I am able to drop it off on the way to work and walk to work. Giving them all the time they need to repair.
5/ 5stars
by  
on August 4, 2015
My car malfunctioned 400 miles from home. My service advisor completed my repair in a timely manner while communicating with me long distance. During every conversation he never sounded rushed. Every conversation seemed to me to be totally focused on my problem. He is a very customer oriented service advisor.
4/ 5stars
by  
on July 6, 2015
Friendly and easy service. The time to complete was longer than I had hoped, but overall the experience was easy, helpful and professional
2/ 5stars
by  
on June 25, 2015
I have used The Firestone service center for approximately 15 years servicing 2 cars I own. My last interaction with this service center was the worst on the total 15 years. I was not kept abreast of my service and my car was kept for over 7 days. I had to physically go to the center to be informed of the issues going on withy car. I am now going to take my car to the Dealer until I find another local service. I was/am very disappointed with the Charleston Service Center. Thank you for giving me the opportunity to let you know of my disappointment.
5/ 5stars
by  
on April 30, 2015
I keep returning to Firestone because the folks there are honest, trustworthy, and professional. On my last visit, they took the time to explain the alignment job to me in detail. They also did not charge me for an electrical evaluation that did not turn up any useful information about the lighting problem I was chasing after.
5/ 5stars
by  
on April 26, 2015
Fixed my car while I was at work ... done by time I got off
4/ 5stars
by  
on April 20, 2015
Went in for a routine tire change. Was told it would be done by 1pm at the latest. I went to pick up the car at 1 and it wasn't done until 3:30pm. As they were working on it, they showed me what needed to be done in addition, explained and also showed things that were trouble areas, but weren't urgent. VERY HELPFUL. Because they are good, these guys are BUSY! They were slow because they need more employees. It is always backed up and they are always behind.
5/ 5stars
by  
on April 19, 2015
I was working in Charleston and needed an oil change. The personnel were very helpful and accommodating. Would recommend
5/ 5stars
by  
on April 17, 2015
I broke down on the hwy on my way to NC and had my car towed here-the mgr on duty, Ben, basically dropped everything to see to my needs, and even assited me in finding a rental car AND he gave me a lift to the rental car location. During my calls while the car was still there and when I returned to pick it up, EVERYONE I dealt with was very kind, knowledgeable and courteous. It was a great experience.
5/ 5stars
by  
on March 8, 2015
Whenever my family and friends say or comment about car problems I always am the first to say, Firestone! Take it to Firestone You know FireStone can fix that. Firestorm has Ben working on my car since I've been able to afford great autocrat, and when I mention FireStone a lot of ppl first response is... they're so expensive. Then I reply If you want it fixed, Take it to Firestone
5/ 5stars
by  
on March 2, 2015
I have used this Firestone Auto Care Center for years. My last visit was very much like all my previous experiences with them. Customer service was great, and they fixed the problem right away. I have never been disappointed in their work or service.
5/ 5stars
by  
on February 26, 2015
Had an oil change and checkup and have always received great service.
5/ 5stars
by  
on February 4, 2015
They are friendly and effective!! I tell everyone it's worth the drive!! They don't make up stuff that's wrong just cause I am a female.like they do around this little town.
5/ 5stars
by  
on February 4, 2015
This location needs to be expanded, it is extremely busy all the time and service could take hours, if not all day sometimes due to the fact that WV State vehicles from DHHR are being serviced every time I have been in there. Busy is a good thing for Firestone but please consider an expansion or adding another location in Charleston. Staff is knowledgeable and friendly and I would recommend this location to any and everyone.
5/ 5stars
by  
on February 3, 2015
Everyone is so kind and knowledgeable. I always ask for Travis. His honesty is refreshing. Thank for always taking great care of me and my daughters for not taking advantage of a single woman. Sincerely Amy
4/ 5stars
by  
on January 29, 2015
They put my new tires on and they keep them working properly according to the computer system
4/ 5stars
by  
on January 26, 2015
The staff is always friendly: nice environment to wait on your car to be done.
5/ 5stars
by  
on January 26, 2015
We had an alignment issue when traveling to WV from NC. We had to get an alignment and new tires on a saturday so we could make it back home. The management was great, they squeezed us in and took great care of our car and really helped us out of a jam!
5/ 5stars
by  
on January 26, 2015
The downtown Charleston shop is the best thing since sliced bread! Very convenient, competent staff, great management, honest, dependable.......how could you ask for more? I have been using them for years and i recommend them to anyone wanting great service and a fair deal.
3/ 5stars
by  
on January 25, 2015
The Firestone technicals were nice, but I am already having trouble out of my brakes. I'm going to have to take the back and get it looked at.
5/ 5stars
by  
on January 23, 2015
Always professional and very helpful. I have all my cars serviced there. I am very satisfied with their ability to assess and address my vehicle needs.
5/ 5stars
by  
on January 23, 2015
I've been searching my entire adult life for a place to take my car where I can trust their judgement. Firestone was recommended to me by my neighbor, and now I won't take my car anywhere else!
1/ 5stars
by  
on January 23, 2015
I was extremely disappointed with the Service I recieved at this Firestone Store. And this Firestone Store is very convenient for me, as I had purchased over $4000 worth of tires from this Dealer in the last 20 mos. I called the day before and told This Store I thought I needed new tires on my wife's car......When I brought her car in to buy another set of Tires (~$850) they couldn't even get to my Car, even though I had dropped it off early (7am) and they had it ALL DAY until 5pm. I had to return the next day, because of their poor scheduling. I TOLD THE STAFF I WOULD NEVER RETURN. I will take my business elsewhere, as they don't value their high-volume customers.
5/ 5stars
by  
on January 23, 2015
I have always appreciated the professional, honest, and exceptional service I have received from the Firestone in Charleston.
5/ 5stars
by  
on January 23, 2015
I had oil change one day this week and inspection the next day. I received professional service each time.

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