Car Tires And Services At 32529 Pacific Hwy S: Firestone Complete Auto Care In Federal Way

Come in to your nearest Firestone Complete Auto Care at 32529 Pacific Hwy S for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

32529 Pacific Hwy S
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #21342 Managed by Kyle Lynch

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll inspect lights, suspension, hoses, and more. Plus, we're committed to giving you the best service possible, all at reasonable prices and a quick wait time. Come in today or plan your appointment online or by calling (253) 878-7140.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 47 Reviews
5/ 5stars
by  
on November 15, 2016
Love the service I've received here. Salesman answered all my questions, made me aware of services that I need but did not push them, and technician did an excellent job. VERY happy customer.
5/ 5stars
by  
on June 21, 2016
I went in to get my back windshield wiper replaced. It was reasonably priced and didn't take long so I'm happy.
5/ 5stars
by  
on May 21, 2016
Kyle and Chuck were very easger to help me with my tire seeing my stress about the situation. Despite having a garage full of vehicles to work on, they got my tire fixed within the hour. I am so grateful for Kyle who stopped me from leaving, and Chuck for assisting in fixing my tire. Thank you so much, you two are awesome!!
5/ 5stars
by  
on April 11, 2016
Fast and Great car perforce
5/ 5stars
by  
on October 24, 2015
No complaints no complaints no complaints no complaints
4/ 5stars
by  
on October 13, 2015
I used Firestone Complete Auto Care to have a serpentine belt and tensioner replaced on my Chevy Colorado. The service was completed efficiently. The staff was very informative as well.
4/ 5stars
by  
on September 24, 2015
My wife and I had trouble with our car idling really bad they were able to diagnose the problem and fix it right away! We would use them again for sure. Hard to find reliable service technicians but they exist at Firestine.
5/ 5stars
by  
on September 14, 2015
my service was great. Would come again and reccomend to family and friends.
5/ 5stars
by  
on September 5, 2015
I had my oil changed. I use Firestone quite often. All went well except for some reason this time they could not reset my change oil light.
1/ 5stars
by  
on September 4, 2015
We purchased two tires for our Avalon 2002. Firestone put new tires in back and put old ones in front. Well our steering was shaking bad. I went back to Firestone in Federal Way for them to balance the tires. The old ones were a Firestone tires. They told me that since I didn't purchase the old tires there they couldn't balance it for me. I drove all the way to a Firestone in Southhill Puyallup. I live in Fife, I will not go to Federal Way again. I had great service at Puyallup and its worth driving there.
2/ 5stars
by  
on August 6, 2015
I took my car in for a diagnostic and of course as I expected they found close to $5000 of work that needed to be done. I let them replace the alternator. I then took my car to a well respected mechanic and he laughed at many of the recommendations made by Firestone. He was able to cut the list or recommendation almost in half and also only charged me half of what Firestone was going to charge me. I am very disappointed to be treated like this as I have been a long time customer of Firestone.
5/ 5stars
by  
on July 12, 2015
I recently had a close car on my head-gasket, it turns out it was just the radiator and an air bubble in the system. Kyle and Chuck along with technicians Jose and Clinton correctly diagnosed the problem and fixed my car!
5/ 5stars
by  
on June 30, 2015
Very awesome crew here. They rescued me and my blown tire right away and allowed me to get some water and for my dog and walk him around the site while they got me in and out in no time at all. :)
4/ 5stars
by  
on June 16, 2015
i got the service the first time at Firestone and i was happy with it.
5/ 5stars
by  
on June 5, 2015
They were quick and helpful. Did a full inspection for me and honored a coupon that was a couple days old.
4/ 5stars
by  
on June 2, 2015
excellent customer service, good quality tires, and a great price. very pleased.
4/ 5stars
by  
on May 10, 2015
great customer service and explanation of what needed to be done
5/ 5stars
by  
on May 7, 2015
Purchased tires last year and came in for a rotation & oil change. I had to wait and they did a great job on getting my car completed ahead of the time stated.
5/ 5stars
by  
on April 27, 2015
I was able to make an appointment during my lunch hour. When I arrived I was greeted and attended to very quickly and with great customer service. All of the gentlemen working that day were very nice and helpful. I was in and out within an hour. I know this won't always be the speed at which an oil change is done but it was a great first experience for me. Thank you!
5/ 5stars
by  
on April 25, 2015
I went there some time ago and everyone was really nice and helpful and the service was great, so I continued a second time and I'll gladly continue going.
5/ 5stars
by  
on April 19, 2015
Recently got an alignment at this location (federal way ) on a Sunday morning they were packed with people. Was in a hurry. Initially I was going to come back but the mgr assured me he would have me in and out in 60-90 minutes. A little over an hour was back on my way. These guys are sharp easy going honest and on the ball.
5/ 5stars
by  
on March 6, 2015
Never really had any issues at this location. The people there are pretty helpful and always left with a good experience!
5/ 5stars
by  
on February 26, 2015
3 vehicles- always able to get a routine maintenance appointment in a day or two, prices are reasonable and there's often some type of further discount available. Highly recommend them.
5/ 5stars
by  
on February 25, 2015
Brought my car in to have my alternator looked at that another mechanic said was going out thats why my belts wouldn't tighten up they were able to adjust the belts and also found a problem that could have gotten much worse if i let it go
5/ 5stars
by  
on February 10, 2015
I have been going to this Firestone location for over 15 years. They always get me in and out quickly. They seem to accurately diagnose the problems as I have never had to go back and say the car is still having problems. I have never been "upsold" into products or service. The 90 day same as cash is awesome! I would recommend this location to anyone looking for good honest service.
5/ 5stars
by  
on February 4, 2015
I had trouble with the last manager really listening to me so I stopped coming in. I have been a loyal customer for 10 yease here in Wa and 15 years in Ca. the new manager was great. He made sure all was taken care of.
5/ 5stars
by  
on February 4, 2015
Great service. I called to ask a question and was told I could bring my car in right now if I wanted to because they had a cancelation. That was great news because we had other things to do.
5/ 5stars
by  
on February 3, 2015
Firestone is my go to place for all my Truck Needs..! Great Service and Great People!
5/ 5stars
by  
on February 3, 2015
I always have prompt and good service, had the tires of my car changed, and they got me in, and out in a timely manner. Kudos to you guys, especially Albert, he is great.
5/ 5stars
by  
on February 3, 2015
I use Firestone on a regular basis and always know they have my back. They understand my busy schedule and work me in where they can. As a female without much car knowledge I rely on them to protect me
5/ 5stars
by  
on February 2, 2015
The guys at the Federal Way store are the best. They take care of my car so well that I never have a problem with it. They are fast, friendly and make sure I know exactly what I need to have done on my car and explain everything so I can understand it.
5/ 5stars
by  
on February 1, 2015
Kyle in the office and Ron the mechanic take very good care of me and my auto.
1/ 5stars
by  
on January 28, 2015
I took my car for an Oil change, rotation and alignment recheck. They never performed the oil change that I had originally requested. Nor did they inform me of diagnostic charges of a broken window regulator, but the window was clearly broken, the need for a diagnostic was not needed. I then decided to take my vehicle to another establishment, which preformed the oil change within 20min. versus the 1 day, with no oil change.
5/ 5stars
by  
on January 27, 2015
I recently changed my oil and found a couple of fasteners removed from my engine cover. As Firestone recently preformed my 30K service, I went back to see if they had a couple 10 mm bolts that I could have to secure my engine cover. Mr. Tong ordered new fasteners from Toyota and took care of me as his customer and it was greatly appreciated.
3/ 5stars
by  
on January 26, 2015
the guys at the desk are top notch and friendly. the owner is a stand up guy. If customerservice was all jt took theese guus would get 5 stars from me. I went to have an alignment done and asked if they would check for leaks. I was loosing powersteering fluid. They did the alignment and the mechanics said i was leak free. I took the car to subaru for a second opinion and they showed me my rack and pinion was blown on both sides and hemorrhaging fluid from the swolen boots. It was imposible to miss. I have a lifetime alignment plan with firestone so after I fixed my car I took it to another property. I dont trust this place any more.
5/ 5stars
by  
on January 26, 2015
I cannot say enough good things about the crew that are really my second family at Firestone in Federal Way, WA. Kyle is my guardian angel and has been watching over me and my family for 15 years. He along with Chuck and Albert represent a great management team. Follow through is so good and they all pass on information so you always know and understand what is broke. Sometimes they take you back to even see what is wrong so you can trust what they say. I just love them and would never go anywhere else. I moved from Fife to Tacoma and still drive down to my guys in Federal Way even though there is another Firestone less than a mile up the road. They are worth the drive!!!!!!!!!!!!!!!!!!!!
5/ 5stars
by  
on January 26, 2015
First time into this location they did a excellent job even though one of the technicians had called in sick. My car was still completed on time and professionally.
5/ 5stars
by  
on January 24, 2015
I was out of state and friestone in federal way took very good care of my girlfriend. We were both very pleased with the service that was provided.
5/ 5stars
by  
on January 24, 2015
I used them about a month ago with an emergency. Almost closed they went above and beyond and I was my way.
5/ 5stars
by  
on January 24, 2015
I use Firestone for all of my auto care because the customer service in Federal Way is impeccable ! Chuck and Kyle are great guys they always take the time to explain and show me what is happening with my vehicle . You have a loyal customer for life!
2/ 5stars
by  
on January 24, 2015
We called on a Tuesday to obtain an appt for a drop-off oil change. We were told by Chuck there was nothing until Saturday; bring it in Saturday. This wasn't a problem - there was a holiday in the interim. We arrive shortly after opening on Saturday morning to be told by Mike that there was absolutely no way he was going to get it done that day; come back another time. Wait - we had called and were told to come in Saturday. Made another appt for Sunday morning. Dropped it off Sunday morning and service went without a hitch. But it was frustrating and disappointing to have this happen, especially here. We have always received such wonderful service.
5/ 5stars
by  
on January 24, 2015
I purchased tires from Firestone in Federal Way and the service was first class.
2/ 5stars
by  
on January 23, 2015
I went for one low air tire pressure warning, instead of trying to figure out, they added air on all of them. Now the display shows 1 high pressure tire one day after the service.
1/ 5stars
by  
on January 23, 2015
I took a flat tire in at noon and told them I would be back in 2 hours. I came back and they had not looked at it. After 4 hours I asked them about status they still had not looked at it. They had serviced several other drop ins ahead of me.. After 6 hours finally I was able to leave. The previous service we had they wanted to charge over $1,000 to replace the Catalectic converter. I had it done elsewhere for $385. We are done after over 10 years of getting all of our vehicles serviced there.
5/ 5stars
by  
on January 23, 2015
I trust my car's needs are taken care of quickly and correctly when I go in. This store is so popular I need to make an appointment but they are always ready for you within a few minutes of the appointed time. Everyone is friendly and the waiting area and bathroom is clean.
1/ 5stars
by  
on January 22, 2015
Took my truck there and when I picked it up and stopped in at a gas station, I noticed the oil cap was missing and the engine block cover was not there. On my way back to the shop, I felt the engine vibrating really bad. I went to the shop and I told them about the oil cap and they looked for it and found it along with the engine block cover. I told them the truck was vibrating really bad and they told me it was because of leftover soap in the engine after they tune it up. It should go away. Since that day, which was months ago, my truck is still shaking. They gave me one free oil change but I couldn't bring myself to ever trust these guys. I have 4 vehicles and I won't visit them no more. That's it for me. The manager is just plain mean and kept on telling me things happened.
5/ 5stars
by  
on January 22, 2015
The manager greeted me by name as I walked through the door and it just got better after that. They had the right tires for my car in-stock and on sale. What could be sweeter than that? It's great to know I don't have to worry about whether the work was done right, too.

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