Firestone Complete Auto Care: Your Source For Tires And Repairs At 21800 Towncenter Plz Ste 277 In Sterling

Come in to your nearest Firestone Complete Auto Care at 21800 Towncenter Plz Ste 277 for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

21800 Towncenter Plz Ste 277
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #592021 Managed by Samuel Wingard

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/04 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check tires, wipers, hoses, and more. Plus, our team believes in giving you the best service possible, at unbeatable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.5 of 5) - 37 Reviews
    5/ 5stars
    by  
    on July 27, 2017
    5/ 5stars
    by  
    on June 20, 2017
    5/ 5stars
    by  
    on March 13, 2017
    I like having my car serviced by Firestone. They are courteous and prompt and friendly. They answer all my questions and put my car in good working condition as fast as they can.
    5/ 5stars
    by  
    on February 26, 2017
    Great customer service. Always attending to your problem and staff is generally very nice.
    5/ 5stars
    by  
    on February 25, 2017
    Gabriel and his team were terrific during my last visit. I'd already scheduled the factory maintenance for my truck, and they found some additional work that needed to be done. They worked to keep the costs low, and got the work done earlier than promised, and that made the experience even better. I'll definitely be returning to them!
    5/ 5stars
    by  
    on February 11, 2017
    Have purchased tires and had routine auto services at this location before the store became a Firestone Complete Auto Care years ago. Current Service Advisors Sam and Lola make the front store/customer experience superlative. Technicians take care to do things right, recommending additional service or repair that is needed, not just recommending based on accumulated miles... you know what I mean. Brake work and other related repairs, Firestone's lifetime alignment policies, and Firestone's nationwide network honoring service warranties are an added plus. The Sterling Park Firestone is a gem among the Firestone stores I've used in multiple states.
    5/ 5stars
    by  
    on January 24, 2017
    Sam was a great service advisor. I would recommend him to anyone. They were very professional and will definitely be back to visit. Thanks for excellence service.
    4/ 5stars
    on January 7, 2017
    VERY GOOD GFROM FIRESTONES STAND POINT. UNLUCKY OUTCOME FROM MINE.
    5/ 5stars
    by  
    on October 12, 2016
    The people in the store were nice as always. I think there is a software glitch, and it is not showing the appointments made with iPhone myFirestone application
    1/ 5stars
    by  
    on August 5, 2016
    EVERYTIME i GO FOR OIL CHANGE THESE FIRESTONES IN MY AREA ALWAYS GIVE ME RECOMMENDATION . LAST TIME 2 GAVE ME SAME RECOMMENDATION ONE THOUSAND FOUR HUNDRED PLUS , BOTH OF THEM AT DIFFERENT TIMES 3 MONTHS APART. TOOK MY CAR TO SEARS AND SHOW THEM THE RECOMMENDATION BY YOUR FIRESTONE . SEARS FIX MY CAR SAME PROBLEM COST ME ONLY FOUR HUNDRED PLUS. R E D I C U L O US ISN'T IT. NOW AGAIN RECENTLY GAVE RECOMMENDATION . HELL i JUST SPEND CLOSE TO FOUR THOUSAND AT TOYOTA WHERE I BOUGHT THE CAR WHAT THE HELL ARE THEY TALKING!!!! SICK OF THEM I GO THERE BECAUSE I BOUGHT LIFETIME WHEEL ALIGNMENT . SO I GO FOR OIL CHANGE EVERY 3 MONTHS . CHECK THEM OUT PLEASE IT WILL NOT NEVER EVER COME TO THESE FIRESTONE AND TELL THE NEW ONE NO MORE RECOMMENDATION JUST OIL CHANGE N ALIGNMENT IF I NEED IT. THANKS FLORA MALHOTRA
    5/ 5stars
    by  
    on July 2, 2016
    Such polite techs! I was treated as if I were a friend. I added extra services after my car was finished and instead of making me wait, they took my car back right away and the wait time was a minimum.
    5/ 5stars
    on May 17, 2016
    Pleasant, honest, courteous!
    5/ 5stars
    by  
    on May 9, 2016
    They treated me very very good, Credibility ,Tastefully ,Respectful .
    5/ 5stars
    by  
    on May 6, 2016
    Nothing like an unplanned cars/tires day. Firestone/Sterling Park provides great service in a very timely and friendly way. One car need a tire repair and basic oil change, tire rotation, and alignment check; followed by a second needing all new tires to replace the prior set that were dry rotting (seven years of low mileage use; followed by a third with a slowly leaking but unrepairable tire among a set with very limited thread life remaining -- so all new tires at a great price, and basic oil change and wheel alignment. All done in one day.
    5/ 5stars
    by  
    on November 20, 2015
    I was impressed by this Firestone which got my car in with very little advance notice and changed my oil in nothing flat--and threw in the free wheel alignment, which I didn't expect. Friendly and courteous employees. I'll be back.
    5/ 5stars
    by  
    on November 12, 2015
    Good service always and hard working professionals
    5/ 5stars
    by  
    on October 5, 2015
    I brought my vehicle here to change 3 tires and perform an oil change. I was late for my scheduled appointment, but they took my car anyway. They still performed the work ahead of schedule and called me as soon as it was ready. There rates were far better than all local competing shops, and the staff was extremely friendly and pleasant to deal with. They didn't try to upsell me anything, and were very courteous. I'm definitely using this shop again.
    1/ 5stars
    by  
    on August 12, 2015
    Went in for a scheduled Oil Change, promised it would take 1.5-2 hours to complete. 2+ hours later they had not touched the car and could not promise when it would be done at all today. Very disappointed. Prepare to leave your car for the day. High margin jobs prioritized over routine service.
    1/ 5stars
    by  
    on August 6, 2015
    Service tech didn't put the my next oil change sticker and also he didn't reset maint required light after oil change. I do see maint required light is on after couple weeks of oil change.
    5/ 5stars
    by  
    on June 30, 2015
    The lady who helped me was supper nice. And she made sure I was updated with what's going on with my car & she was very welcoming the first time we came in. It didn't feel like you are at a tire shop. I've been in retail management for a long time. I don't expect too much when going to a tire place because normally they just take your info & call you later or you wait & no one talks to you. But at Firestone in Sterling I was impressed. I will definitely recommend the place. Thank you for such a great service.
    5/ 5stars
    by  
    on June 23, 2015
    i live in leesburg, va definately not convenient location but I love this place people are nice & services are quick...
    5/ 5stars
    by  
    on June 17, 2015
    My tires don't shake the truck anymore. Had the tires replaced and aligned at Sams and then Sears. Wasn't quite right over the years until I got my vehicle fixed at Firestone.
    4/ 5stars
    by  
    on June 12, 2015
    I went for new tires and very helpful in economical tires and done job on schedule.
    5/ 5stars
    by  
    on May 29, 2015
    I always go there, I make my appointments on line so they are ready for me when I get. I'm sitting in the waiting area as we speak, time for a oil change on our Rav4.
    5/ 5stars
    by  
    on May 9, 2015
    The price was fairly on point for the service provided. Then again, considering the fact that they replaced my breaks (which is literally a lifesaver), you really can't put a price on that. You get what you pay for, right? Additionally, the customer service/experience was top-notch! I cannot remember her name, but the young woman who was managing the front desk was awesome. Aside from helping me out regarding my car's maintenance, she was super kind to my daughter. That goes a long way in my opinion and I am definitely going back to this location for future maintenance needs.
    5/ 5stars
    by  
    on March 18, 2015
    as always a good expereance,everyone there are very nice.
    3/ 5stars
    by  
    on March 1, 2015
    PEOPLE WERE GREAT BUT THERE PRICES WERE A LITTLE HIGH
    5/ 5stars
    by  
    on February 27, 2015
    Great service for my son's car. Always very honest.
    5/ 5stars
    by  
    on February 26, 2015
    I use this Sterling, VA store for everything. Their managers are top notch. They look out for my vehicle with recommendations without pushing too hard if problems aren't urgent. They've earned my trust.
    5/ 5stars
    by  
    on February 26, 2015
    A Lifetime Alignment contract had been recommended to me. My 2003 Rav 4 has a history of needing to be re-aligned. I was offered a discount and served well by the staff. I'm grateful I could take advantage of the good deal.
    4/ 5stars
    by  
    on February 26, 2015
    I like Firestone , for what it is , but I hate every time I go I to one . The first thing they say is the wait is going to be a couple of hours . Need a new tire , it's going to be a few hours , need a oil change , it's going to be a few hours . Need wipers it's going to be a few hours . Lol and the sad part is we always go back .
    4/ 5stars
    by  
    on February 3, 2015
    I do my oil change at firestone and I'm relieved that I'll get quality service on time.
    3/ 5stars
    by  
    on February 2, 2015
    The people and service are good, every time I need , I go to them
    5/ 5stars
    by  
    on January 26, 2015
    The asst manager that helped me select the tires worked with on getting me what I wanted. Additionally, he worked with me on the price to get to where I needed to be. I definitely felt like he valued my business and that my satisfaction was important to him. I will go back there specifically because of him.
    5/ 5stars
    by  
    on January 25, 2015
    I have replaced all dealer servicing of my Toyota Highlander with Sterling Firestone based on my experiences ove the past several years. In all cases I've received quality servicing and timely completion of jobs ranging from tire replacement to brake replacements and regular periodic services.
    5/ 5stars
    by  
    on January 24, 2015
    As always, it was a good experience. The Technicians were very knowledgeable and helpful. They even provide a quote on other services that needed attention.
    5/ 5stars
    by  
    on January 23, 2015
    I use Firestone for both my car's maintenance and I am happy

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