Car Repairs And Tires At 6699F Springfield Mall From Your Springfield Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 6699F Springfield Mall for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

6699F Springfield Mall
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-5p
Emergency Closure: {{ locations[0].alert }}
Store #20834 Managed by Anthony Cruz

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll check oil level, steering, hoses, and more. Additionally, we're devoted to providing the best auto repair possible all at great prices and a short waiting time. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 37 Reviews
5/ 5stars
by  
on May 6, 2016
5/ 5stars
by  
on April 7, 2016
I enjoyed my service
5/ 5stars
by  
on December 20, 2015
Had four new tires - car was as scheduled, on time. No surprises in the bill either. Service folks, and the manager was easy and great to deal with. Thank you and we will be back for other services. It is hard, VERY hard to find good auto shops, thank you.
1/ 5stars
by  
on December 20, 2015
I waited all week to schedule an appointment for an oil-change specifically so I wouldn't have to wait long as they told me on the phone. I showed up on time for my appointment and its took 3 hour to complete one simple oil change. I won't be back.
3/ 5stars
by  
on November 20, 2015
I had an appt for 1 pm to have a trans flush and rear diff service, i,had a coupon but was told I couldn't use it because the rear diff service wasn't in there. I had to wait almost 2 hours before the truck was done, NOT happy!
5/ 5stars
by  
on November 7, 2015
I appreciate the work you did. Sam was very honest and polite and the service was great.
5/ 5stars
by  
on November 5, 2015
I have transferred my location from Woodbridge, VA to Springsfield, VA Friestone location. Springfield, VA location takes the time to actually drive the car in question to hear and get a feel of what is the problem. Service is conducted and DONE correctly the first time around vs having to return 3 times within the same week like the Woodbridge, VA location. DONT USE THE WOODBRIDGE, VA location service and quailty of work is AWFULLLLLLLLLLLL.
5/ 5stars
by  
on October 17, 2015
My most recent visit at the Springfield.VA location was the best I have ever had at any garage/dealership/mechanic. I normally visit the dealership for repairs/oil changes etc but from this point on, Springfield will be the place for me to take my vehicles. The staff there is honest and they consider your life to be in their hands thus making sure you are safe in your vehicle. Thank you so very much Springfield staff for not only making my vehicles important, but the lives of my family as well.
5/ 5stars
by  
on October 9, 2015
​The salesperson "Bunni" and manager "Sam" were exceedingly helpful in making this repair experience a most positive one. "Bunni" is extremely nice over the phone, gave great support in arranging my repair appointment, and is a real asset to the shop's operation. "Sam" was extremely helpful in making a cost adjustment that helped this person on disability keep the cost as low as possible. Although I am always leery of being ripped off at auto repair shops, I will DEFINATELY be returning to this Firestone store for additional repairs when needed and will also be recommending them to my friends and on Yelp and Cartalk Mechanix files.... I feel I really lucked out when I brought my car to Firestone Springfield. Plus, my brakes are working much better now, thank you very much!
5/ 5stars
by  
on October 6, 2015
Sam, the manager, ensured that the headlamp I needed for my Suzuki XL7 Grand Vitara was available before my scheduled visit and that the Firestone technician was present when I arrived to make the replacement. Furthermore, the replacement was completed within Sam's projected time frame which meant my waiting period was appreciatively minimal.
5/ 5stars
by  
on September 22, 2015
I've used Firestone for my car care needs for the past 20 years. Always great service, reasonably priced, very helpful. I will continue to use them, and have recommended them to my friends.
3/ 5stars
by  
on July 6, 2015
I came back twice for alignments... the first time, they didn't get around to it because they accepted too many walk-ins and couldn't get my car in and out within a reasonable timeframe (5 hours). I had to come back another time and they mixed my paperwork up with someone else -made my alignment even worse! Then, I came back a second time and they still couldn't get it right. It's clear they don't test drive your car afterwards; and, if they do, they don't care that it's obviously off. The manager was considerate enough to issue me a refund.. he was apologetic and professional. Just wish they had a better system of expediting and double-checking their work.
3/ 5stars
by  
on May 16, 2015
Take me 3 hours to replace 2 front tires in weekdays
5/ 5stars
by  
on April 28, 2015
Tires needed were not in stock but still got them replaced the same day. When I came to pick up my car, it wouldn't start. The manager and two other employees tried to help. Turned out to be a problem under warranty and needed to be towed to the dealership. Even though thought it was after closing time, two staff members stayed with me until arrangements were made with a towing service and my ride came to get me.
5/ 5stars
by  
on April 21, 2015
Can't say enough about the great service I received from Springfield Firestone. My Bridgestone tires wore out in less than 1/2 the warranteed miles. My technician made sure I received an awesome discount on my replacement tires. Took my anger with Bridgestone away.
3/ 5stars
by  
on April 18, 2015
We change the break recently in this store but there is still a noise when I hit the break.I'm planning to visit the store again.
5/ 5stars
by  
on April 18, 2015
Analyzed the fault. Informed me about options. Followed my decisions
4/ 5stars
by  
on April 4, 2015
I have been going to this location for years, have had management changes, but overall service has been good. Mr. Robert is fantastic, he has excellent customer service skills. On my visit April 3rd, 2015, a customer was very rude to Robert. Robert handled the situation with kindness and professionalism. .
2/ 5stars
by  
on March 2, 2015
unfortunately I visited this store so many times. Last time for flat tire repair, because I have warranty on that. 1st day they said it need two and half hours, can you imagine? Then I make appointment, that day also take one and half hour though they told it's take less than hour. If I go any repair shop they done in 15 mints,
5/ 5stars
by  
on February 25, 2015
I did use Firestone a week before I bought the tires glad I did found the right tires for my car.
5/ 5stars
by  
on February 6, 2015
I have been a loyal customer since I moved here in August of 2004. I love this place, the staff is very friendly and the service is amazing. I always feel welcome and like a real person/friend when I walk in. They always greet me with a friendly smile and a great attitude. It is like they ALL are happy to be there working. Even on a nice warm Saturday,,, I strongly recommend them to all my military friends that move to the area, and I recently moved from Springfield to Alexandria and I still drive out of my way just to use My Firestone Store...
5/ 5stars
by  
on February 6, 2015
I bought new tires. The staff was knowledgable and courteous
5/ 5stars
by  
on February 4, 2015
Used them a few months ago -- the representative at the counter was so professional and friendly! The entire experience was great!
5/ 5stars
by  
on February 3, 2015
Superb customer service at Springfield vs store; as always from managers sam, paul and stephen and their hard working professional workers·
5/ 5stars
by  
on February 3, 2015
Scheduled an inspection and oil change online, dropped car off night before and it was ready when I picked up after work.
2/ 5stars
by  
on February 3, 2015
I took my car in for a tire rotation and oil change. Told it would be an hour and a half. At two hours I was told it was almost done but they have determined that my battery needed replacing and that it would only take a few more minutes. Another hour and a half went by before I was told it was ready. When I got into the car the radio and HVAC display were not functioning. Another 30 minutes for them to determine that the technician had shorted out a fuse when changing the battery. Way too long for basic services and obviously no one had done a quality check on the service before telling me it was done. And no offer of any discount or compensation...obviously it was not done right the first time.
4/ 5stars
by  
on February 3, 2015
I dealt with Spencer the new manager and Sam; I was in and out as usual. The best Firestone I've been to yet.
5/ 5stars
by  
on February 2, 2015
I had to get new tires sooner than I expected due to tread wear not lasting as promised by manufacturer. The manager Sam did everything he could to help me pay as little out of pocket for the new tires. When the manufacturer did not offer what Sam thought was an appropriate amount in compensation, he took it to Firestone corporate and got me a better price. Thanks Sam! You went above and beyond what I expected.
5/ 5stars
by  
on February 2, 2015
I have used Firestone at Springfield Mall for over 15 years for all my cars oil changes, front end alignment, oil changes, and some of their recommended services. They have continually provided outstanding service and are always willing to work with me regarding time and cost.
2/ 5stars
by  
on February 2, 2015
I've been using the firestone complete auto care in Springfield VA for well over a decade to service my vehicles as well as those belonging to my family and friends. I have stuck with this same store because I have trusted their honesty and their abilities. My last three experiences with this store have left me questioning both core values. The first experience occurred in early 2014 when I brought my vehicle in for an issue with the front brakes. The recommendation was made to change my front pads and rotors which did make sense given the issue. It was also recommended to change the rear rotors becuase they were "very worn and low". I had the work done on the front rotors and later removed the rear rotors myself only to learn they were not at all worn or low. I had this verified by another mechanic. The second issue I have had is with the Firehawk wide oval tires on my Acura. Within the last three years I have had repeated issus with these tires and how they are wearing on my vehicle. I have them rotated routinely and I continue to have issues with them making low level rhythmic knocking sounds while I am driving. I have learned from other Firestone managers that these tires have had recall issues with Firestone for this problem yet, I was denied a warranty issue and had to pay a prorated amount for a new set...The manager made it clear he would do me a favor by prorating the second set but tried to say it was my fault for not rotating them enough. This may be true on some tires but I have learned that this problem is widespread for the wide oval tire and I am having the same problem with the new set and have rotated them exactly to recommendations. At this point I have spent over $1600 on tires within the last 3 years...on one car...and have not made it past 50% life on either set. The third issue was recent and involved an oil leak and water pump issue with a Mazda 6 that I brought in for service. We were quoted a price for the water pump repair and told the oil leak would be investigated and quoted for service. The vehicle sat in the shop for almost 24 hours when I received a call stating the oil pump could not be replaced because the shop did not have the proper wrench and that they could not determine why the oil was leaking and that we should take it to someone who could find out why the oil was leaking. These responses seemed like the response of someone who just didn't want to deal with a repair. Also, it was a hassle to leave the car there for so long and depend on a repair and then be told they could not repair it. It cost me time and money. Thank you for your time
5/ 5stars
by  
on February 2, 2015
I used to take my car to the dealer for service but, after using Firestone for a repair, I will never go to a dealer again. The Firestone personnel are friendly, knowledgeable and, most of all, honest. They don't try to sell you anything you don't need. If you think something needs repair and it really doesn't, they will tell you. Firestone is my "go-to" auto service facility.
5/ 5stars
by  
on January 26, 2015
I've been going there since 1998 and have no issues. Recently went to the Woodbridge Firestone, they were just as friendly.
5/ 5stars
by  
on January 25, 2015
Was in and out quickly, good service, would use them again
5/ 5stars
by  
on January 24, 2015
I have used this place a couple of times for my tire work and even referred this place to my father in law. They did good work, on time and the work was fairly priced. I think this place is pretty good.
1/ 5stars
by  
on January 24, 2015
Took my car back several times when unit continued not to work, only to be told to take the van to the car dealership because it was beyond their capabilities
5/ 5stars
by  
on January 24, 2015
i used them a week ago and am so happy i did thank you
5/ 5stars
by  
on January 23, 2015
Firestone does awesome work on my vehicle to keep it running and they have awesome customer service!!!!

Firestone Complete Auto Care Locations In Your Area