Car Repairs And Tires At 800 N Military Hwy From Your Norfolk Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 800 N Military Hwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

800 N Military Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #20672 Managed by Justin Dampf

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll check tires, suspension, hoses, and more. Additionally, our team believes in delivering the best quality service possible, at affordable prices and a short waiting time. Stop by our store today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 29 Reviews
3/ 5stars
by  
on November 29, 2015
The only issue was when I was asked what was the best contact information, I gave them my cell phone number. They called me at home when an issue came up and I never received a call on my cell. I had to call the store several times to inquire on the status of my vehicle. I dropped my car off the night before and was told it would take 4 hours to complete. My car wasn't done until 5pm that evening. Overall I am satisfied with the work completed.
5/ 5stars
by  
on November 25, 2015
I had a to get to work and docs appointment. Unfortunately something made my tire go flat in a matter of seconds while I was on my way. Although they were very busy, Erick and Chris got me on my way in time to make my doctors appointment and most of my work day.
5/ 5stars
by  
on November 18, 2015
I went to Firestone for my car inspection and was given more information then expected. Items includes credit card offer, incentives on line as well as 1st time visit. Love the friendly, comfortable atmosphere. I left my car there and was pleased with the turnaround time of callback for car when ready. I will definitely visit again and refer others too!
1/ 5stars
by  
on November 11, 2015
During Oil change mechanic did not ensure that all spilled oil was cleaned from panel under vehicle. This resulted in about an ounce of oil dripping onto my new garage floor leaving a stain. I also had to take the vehicle back since originally I thought oil was leaking from around the filter.
4/ 5stars
by  
on November 9, 2015
I was unhappy with the redesign of the customer waiting area. It is smaller that the previous waiting area. The show room is so big, please make an additional seating area with another TV. I had to sit outside on a bench.
2/ 5stars
by  
on October 31, 2015
I used them a week ago. I asked for 2 new tires to replace my rear tires. It took over 2 hours and when I got home noticed that they had replaced the front tires instead. Since they were now closed I had to go the next day. When I asked why they replaced the front ones instead the mechanic said it was because he thought the front ones had less tread. The only good thing to come out of this, was I received 2 free tires.
5/ 5stars
by  
on October 26, 2015
I appreciate the attentiveness that I received when I visited last week. The customer service that the technicians gave was outstanding.
5/ 5stars
by  
on September 19, 2015
Everyone was so nice. They explained each step and were extremely accommodating
5/ 5stars
by  
on September 19, 2015
I had to buy a set of tires for my pickup truck and my sons car. They had a good selection of tires for both vehicles in stock. Both sets of tires are preforming great.
4/ 5stars
by  
on August 6, 2015
I've used firestone complete auto care on several occasions and I was serviced in a very timely fashion. Also advised on what my automobile need for future service.
5/ 5stars
by  
on June 30, 2015
Bought new tires. Made appointment and wax out in reasonable time. Got everything done that was needed.
5/ 5stars
by  
on June 14, 2015
I've been coming here for years and I've never had an issue, they offer great prices and I leave without any problems. They fix my car within 24 hours which is far better than leaving you car at a new car dealership for up to a week!
5/ 5stars
by  
on June 11, 2015
Everyone that I dealt with went out of their way to make sure my issues were resolved. I live in Hampton, but will go out of my way to bring my vehicles to this Firestone. They corrected a long time issue that was being ignored or overlooked by other stores. It was a terrible situation and they made it less stressful. I can't say enough good things!
4/ 5stars
by  
on June 10, 2015
I always use Firestone and I am mostly satisfied. ?
5/ 5stars
by  
on May 23, 2015
Great...Great. Great....I live this place...I highly recommend this place
4/ 5stars
by  
on May 19, 2015
Again great service but wait times are far too long.
1/ 5stars
by  
on May 14, 2015
I took my car in to get inspected, '00 Land Rover. I was given a breakdown of costs that would give me a total repair bill of over $1300.00. The inspection failed due to tie rods, the new motor needed for wipers and a new headlight assembly. I received another estimate on parts for all items, and they were hundreds of dollars (in ssme cases) cheaper for the same part that could be found at Advanced Auto. I also left with no fluid in my radiator. Later that day I was on my way to get my son from school and the car started to overheat. I am still wondering how FIRESTONE could have missed that the radiator was missing fluid and not at least ask if they wanted me to have it filled. The mechanic that is with the car now indicated that tie rods are not needed, and it is another part (drag link), and that will run around $200.00. And that for a state inspection in Virginia a new motor is not needed for the wipers, they just need to be able to go in the 'down' position and not be in the line of vision for the driver. I should have know better, a couple of years ago this same location broke the door panel of my car and they had to try and fix it, but ever since then the door panel has never been the same. I would never take or recommend this location to anyone! Ava Ryan
1/ 5stars
by  
on May 14, 2015
I took my car in to get inspected, '00 Land Rover. I was given a breakdown of costs that would give me a total repair bill of over $1300.00. The inspection failed due to tie rods, the new motor needed for wipers and a new headlight assembly. I received another estimate on parts for all items, and they were hundreds of dollars in same cases cheaper for the same part. I also left with no fluid in my radiator and on my way to get my son from school the car started to overheat. I am still wondering how FIRESTONE could have missed that the radiator was missing and not at least asked if they wanted me to fill it--!!! The mechanic that is with the car now indicated that tie rods are not needed, and it is another part (drag link), and that will run around $200.00. And that for a state inspection in Virginia a new motor is not needed for the wipers, they just need to be able to go in the 'down' position and not be in the line of vision for the driver. I should have know better, a couple of years ago this same location broke the door panel of my car and they had to try and fix it, but ever since then the door panel has never been the same. I would never take or recommend this location to anyone! Ava Ryan
5/ 5stars
by  
on April 21, 2015
I went in to have my tires checked for a slow leak. They checked my tires for free and offered to fix right then and there. They were fast , friendly, and I greatly appreciated their service. I will surely return in the future.
5/ 5stars
by  
on April 17, 2015
I was back in my hometown visit when I experienced a tire/rim issue on my '13 KIA Optima SVT. I was very pleased with the promptness I received from this location.
5/ 5stars
by  
on April 11, 2015
I received service from this location yesterday and I am vey pleased with the results. The service was done accurate and faster than expected. The technician and associate were awesome and explained how the problem was fixed as well as showed how it looked before the service was done. This place has given me the best service of my life and I would definitely come back.
5/ 5stars
by  
on March 3, 2015
I used them about 3 weeks ago and had amazing fast service in a very critical time. On top of that my Firestone card gave us issues at time of payment and the personnel was amazing in assisting with the issue.
4/ 5stars
by  
on February 25, 2015
I have two cars that I have lifetime alignments through Firestone. I bring my cars there every few months to have alignment checked and corrected. Keeps tire wear to a minimum and my fuel consumption down.
4/ 5stars
by  
on February 8, 2015
Great shop it needs to be upgraded. Justin the manger is very understanding and make sure the job is done right the first time.
5/ 5stars
by  
on February 4, 2015
I have been bringing my Jeep to this location for the past year or so and have no complaints about the service I have been provided there. Justin is always friendly, helpful and accomodating as possible.
5/ 5stars
by  
on February 2, 2015
Been taking my cars there since I moved onto area in 2007. Whether it was the Mustang convertible, or the Ford Freestyle... Appointments easily made and service got done correctly.
5/ 5stars
by  
on January 26, 2015
They always take good care of me and give me the best price. They always honor my coupons and even recommend some when I don't have one on me.
5/ 5stars
by  
on January 25, 2015
I've been taking my vehicles to the Norfolk Center for several years. They are reliable and do really great work. It's the only place I use for auto care!
5/ 5stars
by  
on January 25, 2015
Very happy with the service and products I purchased. Great price on the set of tires and installation no games no surprises. Would recommend this store to any one wanting Firestone or Bridgestone tires.

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