Firestone Complete Auto Care: Your Source For Tires And Repairs At 72 Hidenwood Shopping Ctr In Newport News

Ready to come in to your local Firestone Complete Auto Care on 72 Hidenwood Shopping Ctr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

72 Hidenwood Shopping Ctr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #2631 Managed by Phillip Bachus

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll check tires, headlights, the battery, and more. Additionally, we're dedicated to giving you the best service possible, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.2 of 5) - 41 Reviews
    5/ 5stars
    by  
    on May 25, 2017
    I had service many years at Grafton Firestone.. Team members are really kind, listen to customer needs, advising needs of car care. Explain if I don't understand about car specific words. Overall I am Very happy getting service from them and trust, Yes!
    5/ 5stars
    by  
    on May 5, 2017
    Friendly staff and excellent service!
    1/ 5stars
    by  
    on April 17, 2017
    I spoke to a representative on the phone a nd I was told to bring my truck in for a recommended service...(water pump). I went at 8 a.m Sat. Morning and the rep. That greeted me asked who I spoke with, I told him...he asked several questions and I answered them. He stated that I must have spoken to the new guy. I stated that I I spoke to two different people...long story short he stated that I would have to wait until the end of the day. I live approximately 30 minutes away. I have no other source of transportation, which I explained on my initial call. I left with no intention of going back! This all occurred on April 15, 2017. ?
    4/ 5stars
    on March 3, 2017
    5/ 5stars
    by  
    on February 23, 2017
    5/ 5stars
    by  
    on January 5, 2017
    They did a great job. Took my car in for a inspection in the afternoon.very polite and called when it was ready.Person behind the desk and two of the macanics tried there best to put my driver seat forward so I could reach pedal.they did well enough for me to reach pedal .now I have to go get it fixed.
    5/ 5stars
    by  
    on December 18, 2016
    Fair pricing on alignment and 35,000 plus maint. That was required. Courteous and helpful staff. I will return.
    5/ 5stars
    by  
    on December 2, 2016
    I like them because they care about you and they will look for your problems to fix it before i was doing my repairs some other place they did not had a good behavior but when i went to firestone they were good people up there especially a guy at reception i don't know his name but i know him
    5/ 5stars
    by  
    on November 1, 2016
    For excellent service for both tires and car repairs this is the place to go ...these guys to see for car care !!!!
    5/ 5stars
    by  
    on October 30, 2016
    Outstanding service and courtesy.
    4/ 5stars
    by  
    on October 16, 2016
    Really patient staff who was willing to walk me through what was going on. Highly recommend if you are a clueless college student.
    3/ 5stars
    by  
    on September 26, 2016
    Made an appointment at 8am for oil change, alignment, and a tire rotation. They found that my water pump was bad and I o.k.'ed them to fix it. The problem is they told me it would take 2 hrs and it really took 3.5 hours. I had to keep asking for updates instead of the employees keeping me up to date. I had other things to do and they didn't even offer to take anything off my bill. It takes a lot for me to complain and I even understand going over a little but that was ridiculous
    5/ 5stars
    by  
    on August 25, 2016
    This experience was typical of what I have come to expect. I have been dealing with this store for over 25 years and they have never failed to give excellent service. Everyone has always been helpful and friendly and gone out of their way to make for a pleasant experience. I would absolutely recommend.
    5/ 5stars
    by  
    on June 28, 2016
    This is a great place to take your car, the staff are polite, friendly, and very helpful.
    5/ 5stars
    by  
    on December 12, 2015
    i went in for oil and filter change, I needed the tires rotated and aligned, this they did. there was no pressure to have the tires done. they do what the customer wants and not try to shove something else at you.
    5/ 5stars
    by  
    on November 23, 2015
    They were a real big help, and super easy to work with. Good deals too!
    1/ 5stars
    by  
    on October 14, 2015
    They gave me an estimated time, my actual wait time was about triple that for a simple state inspection.
    5/ 5stars
    by  
    on October 9, 2015
    I was able to call Joe and get in the same day for an oil change on a Friday! He was very friendly and treated me like a VIP. He thanked me and told me how much he appreciated my business!
    4/ 5stars
    by  
    on October 9, 2015
    The people at this store were very pleasant and helpful. I know I will always get thorough service from Firestone, and they will catch every little imperfection in my car. I do not always have the money, though, to make them happy by allowing them to try to make my car perfect.
    5/ 5stars
    by  
    on October 3, 2015
    Great customer service!!!! very helpful and everything was done in a timely matter
    5/ 5stars
    by  
    on September 30, 2015
    I had the Newport News (Hidenwood) Firestone do our state inspection, oil change, and replace our battery. Their customer service team was great! I didn't feel like they pushed any unneeded services on us, but they did offer that we needed to replace the battery, which I agreed with. We got our car back timely and it runs great.
    5/ 5stars
    by  
    on August 30, 2015
    Needed tires, saw that they had them on sale. Tried setting an appointment with another store(Hampton) had no available appointments for a few days. Set the appointment the night before for the next morning at 8am. Got a quick response that I was confirmed. Once at the shop, service was fast, friendly, efficient and professional. Tires were on sale and in stock(destination), by the way are terrific tires. One of the best experiences buying tires at a shop.
    5/ 5stars
    by  
    on July 7, 2015
    Joe and his team managed to assess the problem with uneven wear on a set of brand new firestone tires (rear) with less than 6000 miles and rectify the problem and in the process, build and earn my trust, and are now my new "go to" Firestone for all of my car maintenance issues. Special cudos to the young technician, Zach, who was able to assess and address the issue regarding rear alignment problems; he is very knowledgeable and professional and takes a great deal of pride in his work, as he should. He is definitely a reflection of Joe's own "can and will do" work ethic and they are to be commended.
    5/ 5stars
    by  
    on July 3, 2015
    Had my tires replaced and they did a really great job.
    5/ 5stars
    by  
    on June 9, 2015
    The service personnel worked with my schedule and the mechanics did what I asked. I found them honest and fair.
    4/ 5stars
    by  
    on May 24, 2015
    I used them a week ago and I am happy that I did. The individuals there make you feel like family!
    5/ 5stars
    by  
    on May 18, 2015
    I was there last Sunday for two inspections and new brakes. They were short-staffed and still managed to take care of both vehicles. They were courteous and professional and did a great job!
    5/ 5stars
    by  
    on March 2, 2015
    I was very pleased with the customer service and the repair!
    5/ 5stars
    by  
    on February 27, 2015
    So glad I chose to to buy two tires for the rear when the snow came.
    5/ 5stars
    by  
    on February 27, 2015
    I always get excellent service from my Firestone. The price is reasonable. My car is always clean when I get it back, which is not true of other places I've received service. The staff is knowledgeable, efficient, and helpful. I never go anywhere else for my service, they are the best.
    5/ 5stars
    by  
    on February 26, 2015
    They always give excellent personal service and this time was no exception.
    1/ 5stars
    by  
    on February 26, 2015
    I just spent over $1000 on tires and an oil change and I am not happy. They did not reset my oil light or put a sticker on my windshield, so I am not really sure if they even did the work.... AND, the new tires they installed were under inflated by 35psi!!!! What is going on at this store?
    3/ 5stars
    by  
    on February 26, 2015
    The work included an oil change. Before we left, my wife wanted to see what was done so I popped the hood. The first thing she noticed was the oil cap sitting on the side of the engine. I pointed it out to the mechanic who was standing beside us. He of course put the cap on. I don't know what Firestone's policy is, but they do need to check behind each other. We will return, however next time I will insist someone QC's the work.
    5/ 5stars
    by  
    on February 7, 2015
    I took my car in for a Va state inspection and oil change. Due to my oversight the inspection was past due and ended up being one of the busiest times. The excellent team at my local Firestones was able to do the necessary work and were able to do a tire rotation for the tires I bought from them last year. I've been a customer at Firestones for many years because of their outstanding service and mostly because of the trust I have in their work and service.
    5/ 5stars
    by  
    on February 4, 2015
    The employees make this store an easy choice. They are attentive and willing to go that extra mile.
    5/ 5stars
    by  
    on February 2, 2015
    Very professiona customer service. Car was ready when expected.
    1/ 5stars
    by  
    on January 25, 2015
    I've been using this Firestone store for over ten years and have almost always been extremely pleased by the service and employees. I can drop off one of our cars and it's usually ready the same day. I don't ever remember having to take it back a second time for the same service.
    1/ 5stars
    by  
    on January 24, 2015
    My vehicle broke down near the Firestone Center in Hidenwood Shopping Center. It was determined that the started went bad. Before contracting service, I was told that the fix would be around $300.00. I priced the cost of the started based on the make and model of my vehicle at $250.00. I was charged a total of $360.00 for the starter and 150.00 for labor. In addition to taxes and miscellaneous fees for a grand total of $580.00. I have purchased tires and oil changes and State Inspections. I feel as though they took advantage of me as I learned after the fact that the work could have been done for much less. The location of this Firestone center is convenient to my home and work. I now feel that I have to find another place for my auto maintenance because of this experience. Over charged.
    4/ 5stars
    by  
    on January 24, 2015
    I have always been greeted by friendly employees and received good service usually in the time promised. If not, then I received a good explanation. I have been a customer probably sine the location opened for business(30 years?).
    3/ 5stars
    by  
    on January 24, 2015
    usually I have gotten great service from this location, but within the last year there has a drop in quality and an increase in the pushing of un-needed services. They are good if you don't let yourself get sucked in and always be sure to ask for the current discount offers, as they will not volunteer them to you!
    5/ 5stars
    by  
    on January 23, 2015
    I have 5 vehicles ranging from a F150 Truck, Lexus GX 470, a G35, an Acura RSX and a Porsche Boxster. The Hidenwood Firestone has been taking care of my vehicles for the past 8 years from Oil Changes, brakes, Tires to major maintenance. I would not bring my vehicles anywhere else..... PERIOD!!

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