Car Repairs And Tires At 13815 Warwick Blvd From Your Newport News Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 13815 Warwick Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

13815 Warwick Blvd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #25291 Managed by Michael Inscoe

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, suspension, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, at unbeatable prices and a quick wait time. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 22 Reviews
5/ 5stars
by  
on April 20, 2016
The sales advisors and technicians are truly customer oriented. You won't be disappointed!
5/ 5stars
by  
on April 16, 2016
I have been going to the Firestone in Denbigh for roughly 5 years and I have always been very pleased with the service. They have taken good care of my vehicle and keep me apprised of the different service my car is due to receive. The people are great and the service is top notch. I would recommend them to anyone. I have referred my husband and son to them and always tell my friends about them as well. The staff is very helpful, knowledgeable and friendly. If you decide to go there tell Patrick I highly recommended that you work with him, he is great!
3/ 5stars
by  
on March 27, 2016
5/ 5stars
on December 22, 2015
to car in for inspection and oil change. They notified me of work being done and cost.
5/ 5stars
by  
on December 19, 2015
I like how quickly their service was and they are a very nice staff
5/ 5stars
by  
on October 31, 2015
Took my Trailblazer in yesterday for a state inspection. Like the way the service center kiosks are setup for the customers. Very attentive and friendly.
5/ 5stars
by  
on October 3, 2015
I went to Firestone on a Friday after work and purchase four new tires I'm everything came out very well customer service was very good and there is a very timely mannermm
5/ 5stars
by  
on September 15, 2015
I needed my tires and expected a longer wait but actually got it early.
5/ 5stars
by  
on August 2, 2015
Always have great service with Firestone. Never had bad service
5/ 5stars
by  
on July 4, 2015
I used Their service for new tires. Everyone was very nice. The manager, was very understanding. Just wish prices where a little cheaper.
1/ 5stars
by  
on June 5, 2015
I took my car to Firestone to get my windshield wipers fixed. I was told that the part needed to repair the issue would come in the next day. After waiting most of that next day, I called in to inquire about the status of the repair, and I was told that the part had not arrived yet. I told the technician that I absolutely had to have the car by the next afternoon for an important trip. I told the man that if it wasn't going to get fixed by the next day, then I wanted to take it somewhere else so that I could get to my destination safely. He gave me his guarantee that the car would be ready by 4pm the next day. A friend drove me to the Firestone parking lot a little after 4pm that next day. My car was at the back of the lot outside of the building. I arrived to find that the hood had been taken off of my car and placed on top of the roof. I called Firestone to let them know that I did not appreciate that my car was left alone and in this state. I had no idea how long it had been that way, possibly exposed to the elements and in plain site where anyone could steal the car parts! The technician I spoke to did not offer me an apology, but instead told me that the car was taken apart in the lot, because it was being worked on there. That's still puzzling to me! Additionally, he defended the fact that there was a pad between the hood and the roof, completely ignoring my concerns. That was not the issue I had, and I felt very disrespected by the way I was treated, both over the phone and by the manner in which my car was handled during the process. My car was not fixed in time for my trip, and I will not return to Firestone for any further repairs.
5/ 5stars
by  
on April 9, 2015
I came to firestone at the last minute, and Frank took great care of me..He answered all my questions with a smile and patience.
5/ 5stars
by  
on March 1, 2015
Always professional and quality work done on my truck, wife's and mothers vehicle
5/ 5stars
by  
on February 26, 2015
We always receive great service at Firestone!! Most not all of our visits are with Melvin the Manager. Really nice person!! I don't always agree with the pricing but I appreciate the service and the promo offers.
5/ 5stars
by  
on February 9, 2015
They did an excellent job and had me back on the road again in no time, I will be back.......I drove to Newport News and I didn't have to, we have several tire dealers here in town.......worth the trip
5/ 5stars
by  
on February 8, 2015
great service, Firestone is a longtime household name
5/ 5stars
by  
on February 4, 2015
Very knowledgeable and awesome people.Took a little time but it was worth it.
5/ 5stars
by  
on February 2, 2015
Love this Firestone. The people are great and haven't had any issues with them.
5/ 5stars
by  
on January 26, 2015
They are the only place I have taken my car and I trust them every time. I use the same mechanic and he does an excellent job every time. Definitely honest and trustworthy.
5/ 5stars
by  
on January 24, 2015
I have been using these guys for the past ten years and I hope that What I am saying holds true with other customers. But during my ten years here and using this location for my automotive needs, I feel they have always been honest and trustworthy and as a result I will continue to use them now and in the future.
5/ 5stars
by  
on January 24, 2015
Been using them for a year almost and I have no complaints
3/ 5stars
by  
on January 23, 2015
I have been with Firestone for several years. Each store varies with the type of management. The folks at the Va beach store were the best in terms of service and price. Once I moved to Newport News, I was met with mediocre service & poor salesmanship. I had to move locations because they could not fix my very costly air condition repair (they replaced it with a faulty a/c compressor). There were scheduling issues and inventory issues that warrented them to have to pay for a rental car for 3 days to accommodate their ineptness . I have since moved locations & have been satisfied with overall service. However, I don't like the up selling they do. Luckily, I know how to change a lightbulb. Bottom line, do your research before you get your car done here.

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