Car Repairs And Tires At 13815 Warwick Blvd From Your Newport News Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 13815 Warwick Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

13815 Warwick Blvd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #25291 Managed by Michael Inscoe

HOLIDAY HOURS

Please note our hours for July 4th

  • 07/04 Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, suspension, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, at unbeatable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or plan your appointment online or by calling (757) 320-5220.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

    Customer Reviews

    (4.6 of 5) - 34 Reviews
    5/ 5stars
    by  
    on June 24, 2017
    I did the survey the day after my tire was replaced at your Firestone location. Everything was taken care of very quickly. The people were vey nice. Thank you The survey site will not let me do another survey.
    1/ 5stars
    by  
    on June 4, 2017
    Rip Offs. Charging $181 for a part that costs $87 from the Dealer
    5/ 5stars
    on March 17, 2017
    If you want an honest and caring team of people doing repairs on your vehicle, I HIGHLY recommend you come here. While getting another service done on my vehicle, they made me aware of a critical repair that needed to be done on my vehicle. I called my father (who is a mechanic in another state) and he told me he was coming to do the repair. When he came down to do the repair on my vehicle, he was comforted knowing that this is one of the few repair shops that genuinely cares because there are a lot of auto repair shops that will take advantage of women in a heartbeat. He told me that by Firestome Denbigh making me aware of this critical repair, they protected me from a road safety issue about to happen because another month or so my car would have caught on fire! My father told me if he was not able to come down to do the repairs he would have paid the money for Firestone Denbigh to do the repair. Thank you Firestone Denbigh for your outstanding service and commitment to custoemr care
    5/ 5stars
    by  
    on February 27, 2017
    Patrick was very respectful, a true professional, and took total charge of his store. He is knowledgeable of all facets for definitely running this business. Job well done. I told him personally I will be changing my automotive business to this store. Keep of the outstanding work.
    5/ 5stars
    by  
    on February 25, 2017
    I was very happy with the work that was did on my car, I have been coming to this Firestone since September 1989. and I bring my car back every year for a state inspection. they always tell me what is wrong with my car and I like what they do. it is always right in what they are telling me. Once my car is inspected I do not have to go back until the following year for my new inspection. Thank you Firestone for all the work you do. September 1989
    5/ 5stars
    by  
    on February 25, 2017
    5/ 5stars
    by  
    on February 17, 2017
    Great Service All the work done was explained and the staff were Great
    5/ 5stars
    by  
    on January 5, 2017
    Employees at the Warwick Blvd location in Denbigh are very professional and always deliver Superior Service and Sales !
    5/ 5stars
    by  
    on December 15, 2016
    I have been to many different Firestones, and this ome is one of my favorites! You will find very friendly employees, and to top it off, it is extremely clean. Many mechanic shops may over cHargett you and give poor quality work, but not Firestone. I will be honest though, some has stated that they are on the pricey side, however, for the quality of work, they are very reasonable.
    5/ 5stars
    by  
    on December 5, 2016
    Patrick is extremely professional, very welcoming, and helpful! He will always try to get you the most for your money. I always feel comfortable and he answers all of my questions without talking down to me. They are fast, keep you informed and don't pressure you to take the suggestions given. I refuse to go anywhere but here!
    5/ 5stars
    by  
    on November 3, 2016
    Great and quick service Pleased with the work done and the workers
    5/ 5stars
    by  
    on August 2, 2016
    I had taken my car to the Ford dealership to have them take a look at the car due to water draining into my passenger side floor. Ford told me my evaporator was bad and needed to be replaced which would cost me 1,600$. I am a 23 year old female who just had a baby & bought a home so paying 1,600$ wasn't an option for me. I called Firestone to see if maybe they could give me a lower quote. I spoke to Mike who was able to give me a lower quote but also after asking me a few questions about what was going on he told me he didn't think it was the evaporator and asked if I could bring it in for him to look at. I brought it in to him and it turns out it was just a clog! A 58$ fix!! I cant thank firestone and Mike enough. He saved me 1,600$! I know I can always trust the guys over at firestone now, I will not be taking my car anywhere else.
    5/ 5stars
    by  
    on April 20, 2016
    The sales advisors and technicians are truly customer oriented. You won't be disappointed!
    5/ 5stars
    by  
    on April 16, 2016
    I have been going to the Firestone in Denbigh for roughly 5 years and I have always been very pleased with the service. They have taken good care of my vehicle and keep me apprised of the different service my car is due to receive. The people are great and the service is top notch. I would recommend them to anyone. I have referred my husband and son to them and always tell my friends about them as well. The staff is very helpful, knowledgeable and friendly. If you decide to go there tell Patrick I highly recommended that you work with him, he is great!
    3/ 5stars
    by  
    on March 27, 2016
    5/ 5stars
    on December 22, 2015
    to car in for inspection and oil change. They notified me of work being done and cost.
    5/ 5stars
    by  
    on December 19, 2015
    I like how quickly their service was and they are a very nice staff
    5/ 5stars
    by  
    on October 31, 2015
    Took my Trailblazer in yesterday for a state inspection. Like the way the service center kiosks are setup for the customers. Very attentive and friendly.
    5/ 5stars
    by  
    on October 3, 2015
    I went to Firestone on a Friday after work and purchase four new tires I'm everything came out very well customer service was very good and there is a very timely mannermm
    5/ 5stars
    by  
    on September 15, 2015
    I needed my tires and expected a longer wait but actually got it early.
    5/ 5stars
    by  
    on August 2, 2015
    Always have great service with Firestone. Never had bad service
    5/ 5stars
    by  
    on July 4, 2015
    I used Their service for new tires. Everyone was very nice. The manager, was very understanding. Just wish prices where a little cheaper.
    1/ 5stars
    by  
    on June 5, 2015
    I took my car to Firestone to get my windshield wipers fixed. I was told that the part needed to repair the issue would come in the next day. After waiting most of that next day, I called in to inquire about the status of the repair, and I was told that the part had not arrived yet. I told the technician that I absolutely had to have the car by the next afternoon for an important trip. I told the man that if it wasn't going to get fixed by the next day, then I wanted to take it somewhere else so that I could get to my destination safely. He gave me his guarantee that the car would be ready by 4pm the next day. A friend drove me to the Firestone parking lot a little after 4pm that next day. My car was at the back of the lot outside of the building. I arrived to find that the hood had been taken off of my car and placed on top of the roof. I called Firestone to let them know that I did not appreciate that my car was left alone and in this state. I had no idea how long it had been that way, possibly exposed to the elements and in plain site where anyone could steal the car parts! The technician I spoke to did not offer me an apology, but instead told me that the car was taken apart in the lot, because it was being worked on there. That's still puzzling to me! Additionally, he defended the fact that there was a pad between the hood and the roof, completely ignoring my concerns. That was not the issue I had, and I felt very disrespected by the way I was treated, both over the phone and by the manner in which my car was handled during the process. My car was not fixed in time for my trip, and I will not return to Firestone for any further repairs.
    5/ 5stars
    by  
    on April 9, 2015
    I came to firestone at the last minute, and Frank took great care of me..He answered all my questions with a smile and patience.
    5/ 5stars
    by  
    on March 1, 2015
    Always professional and quality work done on my truck, wife's and mothers vehicle
    5/ 5stars
    by  
    on February 26, 2015
    We always receive great service at Firestone!! Most not all of our visits are with Melvin the Manager. Really nice person!! I don't always agree with the pricing but I appreciate the service and the promo offers.
    5/ 5stars
    by  
    on February 9, 2015
    They did an excellent job and had me back on the road again in no time, I will be back.......I drove to Newport News and I didn't have to, we have several tire dealers here in town.......worth the trip
    5/ 5stars
    by  
    on February 8, 2015
    great service, Firestone is a longtime household name
    5/ 5stars
    by  
    on February 4, 2015
    Very knowledgeable and awesome people.Took a little time but it was worth it.
    5/ 5stars
    by  
    on February 2, 2015
    Love this Firestone. The people are great and haven't had any issues with them.
    5/ 5stars
    by  
    on January 26, 2015
    They are the only place I have taken my car and I trust them every time. I use the same mechanic and he does an excellent job every time. Definitely honest and trustworthy.
    5/ 5stars
    by  
    on January 24, 2015
    I have been using these guys for the past ten years and I hope that What I am saying holds true with other customers. But during my ten years here and using this location for my automotive needs, I feel they have always been honest and trustworthy and as a result I will continue to use them now and in the future.
    5/ 5stars
    by  
    on January 24, 2015
    Been using them for a year almost and I have no complaints
    3/ 5stars
    by  
    on January 23, 2015
    I have been with Firestone for several years. Each store varies with the type of management. The folks at the Va beach store were the best in terms of service and price. Once I moved to Newport News, I was met with mediocre service & poor salesmanship. I had to move locations because they could not fix my very costly air condition repair (they replaced it with a faulty a/c compressor). There were scheduling issues and inventory issues that warrented them to have to pay for a rental car for 3 days to accommodate their ineptness . I have since moved locations & have been satisfied with overall service. However, I don't like the up selling they do. Luckily, I know how to change a lightbulb. Bottom line, do your research before you get your car done here.

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