Firestone Complete Auto Care: Your Source For Tires And Repairs At 13725 Midlothian Tpke In Midlothian

Ready to come in to your local Firestone Complete Auto Care on 13725 Midlothian Tpke? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

13725 Midlothian Tpke
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #12998 Managed by Barry Henderson

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll examine oil level, steering, the battery, and more. Additionally, we're dedicated to giving you the best service possible, at unbeatable prices and a quick wait time. Come in today or schedule an appointment by phone or online.

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Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.8 of 5) - 49 Reviews
5/ 5stars
by  
on August 16, 2016
My only problem: they are so good that it is often difficult to get in quickly. Those folks pretty much walk on water in my book. I have dealt with them for twenty years and have always found them professional and trustworthy. Barry and Butch are awesome!
5/ 5stars
by  
on March 19, 2016
i had a complaint and donald handled it totally professionl and to my satisfaction i will recomend firestone to all my friends and i will take all of my auto problems to firestone in the future thanks a million
5/ 5stars
by  
on December 24, 2015
I know I can trust them with my vehicles and their honesty
5/ 5stars
by  
on November 25, 2015
The staff is extremely thorough and professional. If this wasn't the case, I wouldn't have continued using this Firestone for the past 15+ years for the family's vehicles needs. I probably wouldn't have over 332,000 miles on my Dodge Grand Caravan. I recommend this Firestone very highly!
5/ 5stars
by  
on November 23, 2015
I just wanted to thank you again for taking care of my car on such short notice. Someone had pointed out to me, while I was on my way to Midlothian, that my tail light was out, so I stopped at your garage and asked for help. Even though they were really busy, they had my car ready in a couple of hours, and at a very reasonable price. Thank you, again, to the people in Midlothian.
3/ 5stars
by  
on November 17, 2015
I had the front tires done a mont ago and did the rear and rexieved the wrong tires in the rear ( they were a better tire in the rear but now have missmatching tires ) i was credited the difference but the tires are noticably different and i specified the tires i needed so they would be the same
5/ 5stars
by  
on November 9, 2015
Excellent experience as always. Expectations are always met or exceeded here and that is the reason why this location is always packed with cars for service. Many folks are repeat customers who are happy with the expert repair and quality customer service.
5/ 5stars
by  
on October 25, 2015
Best repair shop I've found! Honest and reliable! From the store manager down to the technicians all were professional and went above and beyond!
5/ 5stars
by  
on October 25, 2015
I always go here. The service is great. Prices good. Car promised when said.
5/ 5stars
by  
on October 16, 2015
FIRESTONE has always done a very good job with repairing my vehicles. I am gratefull for Butch & all the employees at the Midlothian, VA location!
5/ 5stars
by  
on September 27, 2015
When I went in to have a routine oil change and tire rotation, I was told I would have to have my front brakes and rotors replaced. When the store didn't have the right rotors for my car, the manager went out of his way to call every store in town until he found two stores that had one rotor each, and he had those stores deliver the rotors to this location. The crew working on my car also kept me informed at all times, showing me exactly what was wrong with my brake pads and taking the time to explain in detail the issues that needed fixing. While I've been to other auto care centers in the area, I will be bringing my car exclusively to Firestone from here on out.
5/ 5stars
by  
on September 18, 2015
They were friendly and professional and got my vehicle completed on time!
5/ 5stars
by  
on September 8, 2015
My parents and I have been going to the Midlothian Firestone for years and my last visit is just another example of why we would never take our vehicles anywhere else. Barry and Butch are both friendly, honest, and give a level of service that is unmatched in this business.
5/ 5stars
by  
on September 7, 2015
Needed a much over due oil change. Store was able to service car on time during busy holiday weekend. Also, forgot my coupon at home and the service advisor allowed the discounted oil change price
5/ 5stars
by  
on September 6, 2015
Good job nice people. Clean facilities local and convenient
4/ 5stars
by  
on September 6, 2015
Great good service nice staff . Through job. Clean facilities
5/ 5stars
by  
on September 4, 2015
Will continue to keep using them for all our vehicles.
5/ 5stars
by  
on August 22, 2015
I have dealt with these folks for decades. Even though the managers have changed, the service has not.
5/ 5stars
by  
on July 11, 2015
I brought my spouses suv in thinking we only needed to repair the brakes. When the tires were taken off there was a lot more damage than expected. The shop manager got the parts down to the price I could afford. This helped tremendously because I just lost my mustang gt in a accident that left it totaled. Now we have a reliable vehicle. The staff here is completely amazing and go above and beyond. I am a customer for life now.
5/ 5stars
by  
on June 29, 2015
The store manger was very professonal and took the time to explain everything to me and made sure my car was safe for the road.
5/ 5stars
by  
on May 26, 2015
Recently dropped off my Jeep to have work done and was completed in a timely manner. I would recommend Firestone to family and friends.
5/ 5stars
by  
on May 18, 2015
I had my normal oil and filter change along with my tire rotation. I love this Midlothian team, they are great men and I appreciate all that they do to take care of my vehicles.
5/ 5stars
by  
on May 10, 2015
Went in for brake work tech figure it out in 1 hour explane problem. Quick turn around. Very satisfied
5/ 5stars
by  
on May 4, 2015
Great staff focused on getting the job done. They make suggestions but not in a high-pressure way. Only recommendation for corporate would be adding ability to schedule state inspections +/- 30 minutes rather than first come, first served and having to leave car all day. This would a great addition to the app!
5/ 5stars
by  
on April 21, 2015
I cannot say enough about the guys at my Midlothian Firestone! I called to make an appointment and was told I could bring my vehicle in that afternoon and it would be finished by closing. They always look out for me as their customer and give me honest opinions. I am grateful for them.
5/ 5stars
by  
on April 8, 2015
oil change and vehicle inspection were done in a timely manner. They did not try to sell me sonething i did not need.
5/ 5stars
by  
on March 3, 2015
They have been working on all of our cars since 1992. If they weren't good, I wouldn't still going there. My entire family goes to the one in Midlothian.
5/ 5stars
by  
on February 19, 2015
I HAVE USED YOU ALL FOR 20 YEARS AND DON'T PLAN ON CHANGING!!!!!!!!
5/ 5stars
by  
on February 9, 2015
I have always been treated well and if something had to be done over it was and no charge ( bad part etc). Always excellent service.
5/ 5stars
by  
on February 5, 2015
I have used the Firestone/Midlothian store for a number of years and have found the service to be consistently excellent. Pricing seems fair and time commitments are met. I have had no problems in recommending the store to others.
5/ 5stars
by  
on February 3, 2015
They exceed my expectations. They always make sure I'm completely satisfied with the service done to my cars.
5/ 5stars
by  
on February 3, 2015
Brought my 2000 E320 in for what I was expecting to be an expensive repair. Maverick and the guys turned my car around quickly, and at much less cost than I was bracing for. Swapped my car out and dropped of my wife's 2005 Endeavor, for a sensor replacement and oil change. Again, I was pleased by the quick turnaround, and was happy with what I paid, and the value that I received. This location is great. They work hard, they are fair and most importantly to me, I trust them with my family's vehicles. Give them a try, you won't be disappointed!
5/ 5stars
by  
on February 3, 2015
I got my car serviced a week ago .The car is running great.
5/ 5stars
by  
on February 2, 2015
The entire service team including the store manager are very friendly and have always treated my wife and I fairly and honestly. They know they will always have my business as long as they continue to be honest and helpful. It's a common sense approach to earning the customer's trust, respect, and most importantly.... their business!! I appreciate it!!!
2/ 5stars
by  
on February 2, 2015
I began getting really bad mpg about 2 weeks after I had gotten a Fuel injection cleaning and I took it to my normal F.S. store and they just did a visual and said they couldn't find anything. ACTUALLY what was causing the problem was my thermostat was totally bad! I had noticed off and on that the temp. gauge wouldn't get up to the 1/2 way mark but didn't really think anything about it. Also, I had just last Summer had a new cat. converter put on and it turned out that there was a small hole where the weld was not completed! Got those two things fixed and my mpg is again back up to 17 mpg! They need to think outside the box and really go over a vehicle, NOT just let someone sit and wait in the waiting area for over 1 1/2 hrs and then say they didn't find anything! It was NOT my imagination!
5/ 5stars
by  
on January 31, 2015
The mechanic encountered a difficult problem and wouldn’t stop until he had trouble shot the array of possibilities. Options were discussed before a plan was initiated to remedy the malfunction.
5/ 5stars
by  
on January 27, 2015
I convinced "Wayne" (at your Midlo. Store) to teach FIRESTONE car care courses to our seniors! (LIFELONG LEARNING INSTITUTE.. 735 students.. Just across from Firestone!) He has done this several times..(Outstanding presentations) We permit some Firestone "propaganda" to be handed out! Wayne does 45 mins. "class" and then to the park. lot for a "hoods-up" & "hands on explanation(s)!" Your Midlo. folks are special! Barry, Butch, Wayne... You couldn't get better employees! I've been doing business there for 30 years... & gave some fleet work.. years ago! Wayne related that several new customers are picked up from ea. lecture session.
5/ 5stars
by  
on January 26, 2015
I trust their diagnosis', recommendations and customer focused service. Not pushy on any recommended repairs. Have been pleased with their service over the least 10 plus years.
5/ 5stars
by  
on January 26, 2015
These guys are always honest, friendly and knowledgeable. I can and do depend on these qualities every time I take either car there for any kind of service.
5/ 5stars
by  
on January 25, 2015
I have been using this store for 14 years and have found nothing bad to say, The guys are friendly and very helpful. No hard sales. I always walk away pleased. I go here for all my service. I have recommended this store to many.
5/ 5stars
by  
on January 25, 2015
We always use this store and we always have a great experience
5/ 5stars
by  
on January 25, 2015
the personel are great and the service has been quick and correct
4/ 5stars
by  
on January 23, 2015
I had and oil/filter change on 9/3/2014 and it was promised to be ready at 2 pm and it was.
5/ 5stars
by  
on January 23, 2015
Dropped off my vehicle for a state inspection on a Sunday afternoon for Monday completion and within a few hours they were calling me telling me my vehicle was ready for pickup!
5/ 5stars
by  
on January 23, 2015
After I discovered cords showing through my tires , I knew I had to replace them quickly. I received fast and economical service with my visit to Firestone. They were able to offer special financing as well that saved me more money. A great bunch of guys to work with ! I would go back again.
5/ 5stars
by  
on January 23, 2015
great service as always.......................................................................
5/ 5stars
by  
on January 23, 2015
Everything done quickly and for a reasonable price
5/ 5stars
by  
on January 22, 2015
Good service at a fair price. Staff is customer service oriented and courteous.
1/ 5stars
by  
on January 22, 2015
I have used them for over 5 years since I moved to Midlothian. I have found them to be friendly, accommodating, competent, and trustworthy.

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