Car Tires And Services At 7991 Compass Point Lane: Firestone Complete Auto Care In Mechanicsville

Welcome to Firestone Complete Auto Care at 7991 Compass Point Lane! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

7991 Compass Point Lane
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #343720 Managed by Dwight Taylor

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check oil level, steering, hoses, and more. Plus, we're dedicated to providing the best auto repair possible all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (804) 417-6903.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.6 of 5) - 40 Reviews
    5/ 5stars
    by  
    on April 7, 2017
    1/ 5stars
    by  
    on March 29, 2017
    This place will rob you blind!! They tried to charge me $40.0 to adjust the air pressure in my tires. They also tried to charge me $70.0 for wiper blades to install them. $60.0 to top off my break fluid. Not to mention everything else. I took my car in for inspection and they tried charging me a total of $750.0 and a lot of it I could do myself and just non sense. I know a lot about cars but I feel sorry for people that go there and do not have a clue. DO NOT GO THERE!!!
    5/ 5stars
    by  
    on March 10, 2017
    Great sales staff and Management. Very respectful and always willing to listen to you and provide you will good suggestions for your needs.
    5/ 5stars
    by  
    on January 19, 2017
    Super friendly, kind, & helpful. I wont go anywhere else. Very trustworthy!
    5/ 5stars
    by  
    on January 14, 2017
    I have been a loyal Firestone customer for over 12 years and have utilized their facilities all across the US and have NEVER had a bad experience. Everything from their friendly & caring demeanor to their level of service, competitive pricing and NO HARD sales tactics.. The entire organization is just second to none.... As a single woman, not having a lot of knowledge of vehicle repair pricing, its been so comforting to have this level of customer service. This particular Firestone location in Mechanicsville really went the extra mile to understand my financial situation and accommodate accordingly. I just moved to RVA a few weeks ago and haven't secured employment so having a $600 vehicle repair was just out of the question. I was almost in tears and these guys really made my day. Only the absolute necessary work was done in order to get me back on the road, so that I could go to job interviews and I was advised that within a certain time frame I would need the additional repairs completed. Thank you, Thank you, Thank you....... to James Baskerville, Dwight and that cute young white guy with blue eyes that was my service adviser (sorry, im really bad with names) Keep up what you're doing Firestone Corporation!! Customer Service of this magnitude is longgggg forgotten in this day and age. Debra Maxwell
    5/ 5stars
    by  
    on October 20, 2016
    I just had my 2015 Ram 1500 in for new tires install, front end alignment and oil change. Dwight, the sales advisor, was extremely helpful/knowledge/polite with getting my vehicle needs taken care of. I would highly recommend this location and their staff for your vehicle needs. Note: we have both of our vehicles serviced and tires were purchased for both from this location.
    5/ 5stars
    by  
    on July 6, 2016
    Even so I can get my State Inspection and a few other random things for "free" at the dealership where I bought my car, I will still take it to Firestone. I never feel pressured or feel like they are trying to cheat me or make me believe I need to have work done on my car. I trust Firestone with my car.
    5/ 5stars
    by  
    on May 30, 2016
    Chris and Igor were very helpful and nice! They have shown exceptional customer service!
    3/ 5stars
    by  
    on December 4, 2015
    I visited this location for the first time on 11.27.15 to get brake and rotor service on my Honda. I was excited that Firestone was offering an awesome coupon for the brakes. I paid a good amount of money for the service but was pleased that my brakes would be in great condition now. On the following Sunday 11.30.15, I left my lights on for 10 minutes without the ignition on and came back to my car that wouldn't start. The battery had a good amount of corrosion on it. My brother charged my battery and asked if Firestone had mentioned the corrosion. I told him the report says that the battery was checked but unfortunately no one had laid an eye on it because I feel as though someone would have made the note that there was a large amount of corrosion there. I will need to probably get a new battery, but would have liked to been made aware of that during my service at Firestone. I did not expect the mechanics to check my battery but because the slip of paper I was given says that this was done, I sort of expected that they did what the paper said they did. I am displeased with this. Thank you for the opportunity to share my review.
    1/ 5stars
    by  
    on November 16, 2015
    I dropped my car off at 9 am for and oil change and the service man asked if I would be leaving it or wait , I told him I had a few things to do then I would be back or if someone could call me when it was ready...was never told it would take until 6:10 pm for me to get my Car back..when I called the service center a little after 1 pm to see if my car was ready the service guy said I wasn't scheduled to get my oil changed until 5:30...I explained that I dropped my car off at 9:00 am ..the Service man then said well we had a lot of cars come in..which I told him and so did I Sir you can't tell me all the cars in your lot are getting and Oil Change as well ..I called through out the day and was told it had not been taken back yet. So since I wasn't able to get a ride back until 5:00 pm I walked into and spoke with the Service man which he said he was the Manager and I told him I was there to pick up my Car...and come to find out my car still had not been serviced yet...I also needed them to check the Air pressure in 1 of my Tires and that if they could patch it I would like for them to do that as well....and I told my rider I bet you when the check my tire they are not going to be able to fix it and they are going to get me to buy a new Tire well sure enough I was told it couldn't be fixed and that I needed a new Tire but if I didn't want to they could put the Tire back on and I could deal with it like I had been.....after all was said and done I took the survey the next day ...the Manger called me at my Job the next day and said that he was sorry about the Service I received and that we would send me a FREE oil change coupon in the mail....STILL HAVE NOT SEEN THAT COUPON....needless to say I won't be going back to the Firestone on Compass Rd in Mechanicsville,VA
    4/ 5stars
    by  
    on October 26, 2015
    I had new tires installed. Purchased from TireBuyer, shipped to this location. Communicated with the store about the shipment and scheduled the installation. Everything went smoothly. No pressure from them to perform extra work. Recommended.
    4/ 5stars
    by  
    on August 20, 2015
    Very friendly staff would defintely rececomend this location for service
    5/ 5stars
    by  
    on August 6, 2015
    Their location is convenient, clean, and modern. The manager (Dwight) has always been straight forward and honest with me, and hires good people both at the service counter and in the shop. I have bought tires for at least three different vehicles, as well as use them for routine oil changes and state inspections. Overall I am pleased with them.
    5/ 5stars
    by  
    on July 24, 2015
    I dropped in on a Sunday morning with my 4 yr old Son needing a VA safety inspection. Although appointments are not scheduled for this, the staff was great "working me in". I will say that I keep my vehicles well maintained making it a smooth process all around. I have used this location for batteries and always found them to be helpful and courteous. Well done!
    5/ 5stars
    by  
    on July 1, 2015
    I will be going back to this location for future car care needs. They helped me select economical option for tires and even gave a discount for first time customer. They also did my state inspection and when they called forgot to mention the windshield wiper needing replaced...so guess what - they threw that in at no cost. Also, in general the guys working the phones and desk were friendly and happy to help.
    5/ 5stars
    by  
    on May 27, 2015
    Got a screw in my tire. It was too close to the edge, so I needed a new one. Fairly new tire, so cost for a new one with the road hazard warranty was little to nothing. After taxes, fees, and a new warranty, I think I was out for less than $30.
    5/ 5stars
    by  
    on May 9, 2015
    I am always pleased with the service I recieve at firestone the staff is professional, friendly, knowledgeable, and quick... I wouldn't take my car any were else
    5/ 5stars
    by  
    on April 29, 2015
    I go to Firestone every year to get my car inspected and I am always so pleased with the service I receive! They are very friendly and helpful as well as professional. They get the work done promptly. In addition, they do an excellent job of explaining any repairs/work that is needed on the car & helpful suggestions for anything in the near future. I always leave Firestone satisfied!
    5/ 5stars
    by  
    on March 11, 2015
    Used them 2 times last week for 2 different inspections Happily they greeted me and explained everything they needed to do and always was friendly Dewight was wonderful .
    3/ 5stars
    by  
    on March 2, 2015
    After my oil change on 2/28/15 I observed a service man trying to back my car out of the bay but the car was moving back and forth in a jerking motion and cutting off. Two service men were sitting in the car with one trying to teach the other how to drive a stick shift. I asked what were they doing and they did not respond. Then I heard the one guy explain to the other how to drive a stick shift, in the mean time I'm waiting to get the bill and leave after being there for a little over an hour.
    3/ 5stars
    by  
    on February 28, 2015
    Tire work you do very well. When it comes to auto repair you seem pricey. I have work done at other shops for less than 25 per cent of what you quoted.
    4/ 5stars
    by  
    on February 27, 2015
    it seems like a real family situation comes to your customer serviceand that's important to me
    5/ 5stars
    by  
    on February 27, 2015
    took truck up there and fixed trouble firs time. Showed me what was wrong.
    5/ 5stars
    by  
    on February 26, 2015
    This is an incredibly bus store. From personal experience and from listening to them deal with customers while I waited on my car, I can say their customer service is exceptional. Dwight and Mike give personal service to each and every customer. They listen to what is wrong with a customer's car. and they get it fixed in a timely fashion. They are great to work with! Be sure to schedule an appointment with them - you won't be disappointed!
    5/ 5stars
    by  
    on February 5, 2015
    Needed an alternator replace on my daughter's car on New Year's day on short notice. They worked us and fixed it quickly.
    5/ 5stars
    by  
    on February 4, 2015
    Great value and prompt service on my recent visit!
    5/ 5stars
    by  
    on February 3, 2015
    We take all our vehicles to Firestone in Mechanicsville. They are wonderful to work with. They came to my rescue & fixed my problem & I was out the door in less than 30 minutes.
    5/ 5stars
    by  
    on February 3, 2015
    Mechanicsville, va Firestone reps. Has always taken time to expline in detail any work needed and I when I chose to have it done.... The repair was RIGHT!! First time!! I like dealing with the sales guys AND the mechanics my Firestone (mechanicsville). - keep up the good work guys- Oh .... I have 3 cars and 1 truck.... All my tires.. Lifetime front end alinement... Lifetime balance and rotation... And all run like new!!! Why buy a new car when the ones you have paid for drives like new!!!
    5/ 5stars
    by  
    on February 2, 2015
    They are always honest and thorough. They try their best to get it right the first time and are open with me about wait times when they're busy.
    5/ 5stars
    by  
    on February 2, 2015
    Dwight and his crew always deliver top notch service. Take time to resolve any issues, and have your vehicle ready when promised.
    5/ 5stars
    by  
    on February 2, 2015
    The guys were on point and spot on great group of guys and would recommend them to friends and family.
    5/ 5stars
    by  
    on January 24, 2015
    I love the team at the Mechanicsville shop. They are friendly, honest and hard working. They give fair estimates and have always completed the work in the time they quote. I have a shop for life now!
    5/ 5stars
    by  
    on January 24, 2015
    I take all my vehicles there and have them service,they stand behind there service and will make it right if you are u satisfied!!!
    5/ 5stars
    by  
    on January 24, 2015
    We have always had excellent service and treated very well. Our repairs have been done correctly the first time we bring out cars in.
    5/ 5stars
    by  
    on January 24, 2015
    Firestone is always ready to help and does a great job.
    5/ 5stars
    by  
    on January 23, 2015
    Always fast, friendly service at a decent price!!!
    5/ 5stars
    by  
    on January 23, 2015
    I came in for new windshield wipers on a chilly, damp evening. They fixed me up right away. I'm a happy customer.
    4/ 5stars
    by  
    on January 23, 2015
    I always use Firestone for all my car needs!. Not just because I have their credit card which is convenient and also has a no interest fee for some items purchased. But for the customer service always given. Firestone in Mechanicsville has the best waiting area of all the firestones I have been to! The mechanics there are friendly and knowledgeable and explain things until I understand them. I always recommend Mechanicsville Firestone for car repairs to all my friends!
    5/ 5stars
    by  
    on January 22, 2015
    I set up an appointment for an oil change, alignment, tire rotation, and state inspection...all for late in the day, and Firestone Mechanicsville delivered...ahead of schedule!!
    5/ 5stars
    by  
    on January 22, 2015
    These are my go to Guy's Dwight and Mike are the best great folks to work with and always greet me by name when I walk in, and with a big smile. I guess having 4 cars I am in there too often LOL.

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