Firestone Complete Auto Care: Your Source For Tires And Repairs At 1431 Chain Bridge Rd In Mclean

Welcome to Firestone Complete Auto Care at 1431 Chain Bridge Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1431 Chain Bridge Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #591971 Managed by William Taylor

HOLIDAY HOURS

Please note our hours for July 4th

  • 07/04 Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll inspect lights, steering, belts, and more. Additionally, we're devoted to offering the most consistent service on the market, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (703) 349-7032.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

    Customer Reviews

    (3.9 of 5) - 18 Reviews
    5/ 5stars
    by  
    on May 26, 2017
    Great Service and Communication !!!!!
    5/ 5stars
    by  
    on April 13, 2017
    Great experience. Service was fast & the price was better than expected. Friendly staff.
    5/ 5stars
    by  
    on December 26, 2016
    Excellent Service as always. Came all the way from Maryland to get an oil change. That's how much I love this center.
    5/ 5stars
    by  
    on November 9, 2016
    Reviews of car care providers in my area prompted me to select Firestone Complete Auto Care. I scheduled service online for an oil and filter change for the following day. I dropped off my car at the scheduled time, walked to a local store to run an errand and while there received a call that my car would be ready shortly. By the time I returned to Firestone, service on my car had been completed, and an estimate for a possible future purchase from Firestone was also ready. The charge for the service was less than I had anticipated it would be even if I had used a discount coupon downloaded from the scheduling site. I'll be happy to return to Firestone for future service, and recommend them to others.
    5/ 5stars
    by  
    on October 18, 2016
    Showroom was clean and tidy-coffee and TV was a nice touch. Happy people work here! which translates into excellent customer service. I witnessed patience and respect shown to all the other people waiting (4) on a very busy, sunny Sunday afternoon. Customers who returned to pick up their cars (2) were also given great service, as the young man was very careful in explaining the charges/repairs - AND he thanked each and every customer for choosing Firestone.
    3/ 5stars
    by  
    on September 20, 2016
    Please leave enough space to actually put in my e-mail address on the previous contact info page :(
    5/ 5stars
    by  
    on July 19, 2016
    Sam the owner, Gene the technician were great. My experience was outstanding. Came towards closing time with a nail in my tire, Sam explained my options, very honest and candid and hospitable. Can't say more about their customer service, again outstanding!!!! You won't be disappointed!!!
    1/ 5stars
    by  
    on April 27, 2016
    Why am I rating it poor. I am rating poor because of the lack of customer service. I bought 4 new tires and a 4 wheel alignment. When I got my car back, after I left, I noticed on the alignment sheet my tires were still out of alignment and I was not offered road hazard for my tires. Was this because of my alignment issue? I filled out an online survey from firestone and told them about my experience and was told I would be contacted in less than 48 hours and its been a week and I have not heard one word from corporate CS or the store. Yes I could call the store directly and talk to them, or go back there and I plan on doing that this weekend. But the fact that the company says the care about customer service and you talk about a compliant about something you paid for, and when you do not get ANY sort of response. 1 star...
    1/ 5stars
    by  
    on November 22, 2015
    I made reservation online for winter tire replacement of a Prius and an Odyssey and received confirmation letters 10 days ago. I came to the shop on time and checked in. 40 minutes later a shop clerk called me and said that they didn’t have any replacing tires yet for both cars. They offered rescheduling, but thank you for wasting my precious time on Sunday morning.
    5/ 5stars
    by  
    on November 20, 2015
    Service was prompt lobby is very well-maintained and cleaning staff is extremely knowledgeable
    1/ 5stars
    by  
    on November 16, 2015
    I visited firestone and told them to change of oil. They changed the oil, but not recommended one in mentioned in the engine cap. The store manager told me that the go with the dealer recommended one. Since my car is old one, the new oil may not work properly. The store manager told me that even though he changed the wrong oil, he told me to pay one more time to change the correct oil.
    5/ 5stars
    by  
    on June 21, 2015
    Jason was awesome. Fixed my tire and mounted even though we showed up at 11am. Great customer service, thanks Jason.
    5/ 5stars
    by  
    on June 20, 2015
    After receiving terrible service from my roadside assistance, my tire fell off in the middle of the street, 2 of the firestone mechanics came out and jacked my up so that the tire could be put back on, and helped me get it up to their garage to repair the damages. Bill, and Chris are fantastic, and I would recommend Firestone in McLean to anyone and everyone!
    5/ 5stars
    by  
    on April 20, 2015
    I thought the staff was friendly and helpful at this location. I had a new set of tires put on and could not be happier with the service. Nikki was very helpful as well. I would recommend this location to anyone in the area
    5/ 5stars
    by  
    on February 14, 2015
    Friendly staff Reliable service Excellent price Professional
    3/ 5stars
    by  
    on February 3, 2015
    I am always happy to have my car serviced at Firestone, but the last time the oil change was performed without rotating the tires and charged more than expected.
    1/ 5stars
    by  
    on January 23, 2015
    I have purchased lifetime alignment service with Firestone. I have been using this service over couple years. On my first visit (of the last three), the after adjustment printout showed my camber right on the edge of its limit. There I found out that the technicians only make adjustment just enough to make each reading within its limit. Since I was at the shop waiting for the servcie for three hours, I decided to pay them another visit. On my second visit, I specifically asked each spec to be zeroed in, then the tech told me I would have to install an after market kit to adjust my camber. So, I purchased one from my dealership and had them install the part. On the last visit, the tech told me he cannot make any further adjustment on my camber, stating that the aftermarket kit only allows him 0.1 degree adjustment. Well, I took the car back to my dealership to file a complaint for selling me a part with this limited funcationality. Only then I found out that the dealership was able to make full adjustmnet, centering all specs to zeros. So, I ended up paying for their service, but was glad to have it get done. Not so sure why the technician at Firestone was not able to make the adjustment, but I decided the service here is not worth buying for, and especially complete waste of my time.
    5/ 5stars
    by  
    on January 23, 2015
    I have been taking my cars to this location for years. I always get great services and prices.

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