Car Repairs And Tires At 5527 Plank Rd From Your Fredericksburg Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 5527 Plank Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #327691 Managed by Jason Kohler

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll inspect oil level, wipers, the battery, and more. Plus, our team believes in delivering the best quality service possible, all at great prices and short wait times. Stop by our store today or plan your appointment online or by calling (540) 412-3494.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 48 Reviews
5/ 5stars
by  
on June 30, 2016
5 stars !
4/ 5stars
on May 21, 2016
5/ 5stars
by  
on April 23, 2016
Excellent Service. Needed routine brake service, front and back. Compared prices at three locations and Firestone beat the closest competitor by $150 and the other by over $700. I have used this location in the past and always have received outstanding service and quality.
5/ 5stars
by  
on December 26, 2015
Prompt service for a fleet vehicle; no issues with small repairs.
5/ 5stars
by  
on December 10, 2015
Service Advisor Jennifer deserves an A++ She listen to the issues I was having with my car and how bad an experience I had with the different locations trying to figure out what the problem was. She described the roots causes of the issues I was having right there and then. Jennifer told me she would have her "Top Technician" diagnose the vehicle to see what the causes were. Jennifer came back and clearly explained what the technician found wrong with my vehicle, which was exactly what she initially explained to me. Jennifer clearly explained the necessary steps needed to fix the issues and gave further advice on how to better maintain my vehicle. She was Very knowledgeable!!! Firestone can be really proud of her. I didn't mind the wait at all. A++ Jennifer : )
1/ 5stars
by  
on December 1, 2015
Recently I brought my car in for state inspection and was told there was an issue with my brake light not turning on. I was told that the technician would need more time to investigate what might be causing this issue and I said that was fine and to keep me posted. Well after some time I received a call from the technician saying that he had not only conducted a diagnostic($100.00 charge) without my permission but that he also messed with the electrical system in my car and the break light now doesn't turn off. I then asked what can be done and the technician said I probably wouldn't get my car back until the following day because he couldn't figure out what was going on. I work full-time and couldn't afford to be without my car. I told them to put a rejection sticker on my car and that I would bring it back at a later date. When I arrived to pick up my car I was astounded to find out that I had been charged $125.00 for a few replacement light bulbs and the diagnostic that I didn't approve. I failed state inspection because of the technician that worked on my car and they made no attempt to rectify the situation. So in short if you want to spend a lot of money and receive poor service, this is the place for you. I will be taking my business else where.
5/ 5stars
by  
on November 23, 2015
Great customer service! These folks where very punctual and helpful
5/ 5stars
by  
on November 22, 2015
Take excellent care of our vehicles and always keep us informed of any issues and preventative maintenance that needs to be performed.
5/ 5stars
by  
on November 22, 2015
They were perfect! I was told on a Thursday that the earliest I can get my tires was to be on the following Monday. I got a call on Friday telling me they were in!!! Yay!
5/ 5stars
by  
on October 26, 2015
I got my second set of tires (Primewells) from Jason and the crew this past weekend and the service was exemplary, as usual. They do all the service on my and my wife's vehicle and I wouldn't think of taking our cars anywhere else.
4/ 5stars
by  
on October 14, 2015
I am glad I chose them for tire service. I was pleased with customers service and service to my car. I would return for other services.
4/ 5stars
by  
on September 15, 2015
The Firestone in Harrison crossing is amazing!! They have never made me feel pressured to get things done on my vehicles. The mechanic went above and beyond in my case the tow truck guy dragged my bumper damaged the grill. The mechanic fixed it without even asking and did it well! He never told me he did it. I love he did that for me, and have no objections when work like this is done on my vehicles. This Firestone makes me feel secure about my vehicles it's an amazing feeling!! Thank you for going above and beyond!!!!
5/ 5stars
by  
on September 13, 2015
I needed new tires and was not sure what type of tires to get. The staff at Firestone was excellent! !! I can't say enough about the young man that worked on my car, Mr. Lorenzo. Ladies he was very polite, well mannered and explained every step. I live in Maryland and will travel there for service every time!! #Long distance relationship
5/ 5stars
by  
on September 7, 2015
The people at this Firestone are so helpful and friendly that I come here more and more. They found a problem with my passenger front ball joint that another shop didn't catch (even after I told the other shop something possible wrong.) Best of all, they did the inspection for free while replacing two different tires. If you want good auto service and a great price, this place is the best.
4/ 5stars
by  
on September 4, 2015
Great service and friendly and knowledgeable personnel!
5/ 5stars
by  
on July 17, 2015
I service my vehicles here regularly and have more repair work done as well. I've grown to have great trust in Jason. He listens to my needs and never tries to sell me something that's not needed. We often discuss future needs and prioritize work to keep vehicles operating efficiently, keep my family safe and take into account budgetary considerations. I strongly recommend Firestone at Harrison Crossing.
5/ 5stars
by  
on June 17, 2015
My frist time never dealing with firestone I love them grest service. Thanks
5/ 5stars
by  
on June 13, 2015
They were quick reasonable and friendly service! Will definitely return and recommend.
5/ 5stars
by  
on May 28, 2015
First time at this Firestone and had a great experience. Was greeted by Jessica friendly and fast service.
5/ 5stars
by  
on May 24, 2015
Use them last week great service!! They went the extra mile!!
5/ 5stars
by  
on May 24, 2015
I was surprised when I stopped by to check (I used to go to a Firestone in Mclane and really like them, but have moved to Spotsy) about service and see how they treated me, to find they had Sunday appointments. They were really courteous and did a great job.
5/ 5stars
by  
on April 23, 2015
What a great place to have your vehicle serviced. I have been here numerous times over the past couple of years. The employees are always focused on making sure your car is in top condition while ensuring, when you leave, that you are completely satisfied. They are always upbeat and committed to you as the customer and it's clear the minute you walk into the door. Most importantly it's a place you can trust. That's why I will always have my car serviced at this location.
5/ 5stars
by  
on April 21, 2015
Very happy with my visit getting my van inspected so I could get my license plates. Thank you! Good job yall
5/ 5stars
by  
on April 20, 2015
I was very satisfied with all service provided in regards to this particular visit to your store.. This visit was necessitated due to a bulge appearing in a tire on my daughters car after her arrival to Fredericksburg, on a visit from New Jersey. This incident was considered an emergency as she was to be back to work after the weekend and no tire store here had the correct replacement. The store personnel had to order the exact tire from their warehouse for delivery on the next work day which was a Monday. The tire arrived on time, tire replaced and she was able to return to work w/o losing any time. We are exceptionally pleased with the service and consider this to be beyond the norm. Additionally, the cost was approx 20% less than at another tire chain previously. Your company has earned our patronage from this time forward.
5/ 5stars
by  
on April 18, 2015
The day before my wife and I were scheduled to begin a 1100 mine trip to Wisconsin, I went to my Firestone Auto care location for an oil change. While performing the requested service, the technician pointed out to me that both of my rear tires were worn out, and I don't think they would have lasted more than a couple hundred miles. They then, at my request, offered me new tires for a price that I was very satisfied with. This service obviously saved us from unwanted tire problems on out trip.
5/ 5stars
by  
on April 17, 2015
In and out, it was a great experience good job. Thank you for the experience.
5/ 5stars
by  
on March 3, 2015
Firestone in Harrison Crossing is the Best place to take your car. I have been with them for 3 years and no matter what the Management has been straight up. They know what they are talking about. Most places my husband and i have taken our cars to have racked us though the coals. The Managers JJ , Jason and Brian have always let us know exactly whats imperative to get done and how to keep our cars and trucks running right. I send all my friends and family to them. If you have any questions , even if you feel stupid, they will answer them. This team of management makes sure you feel you understand the problems. We have been impressed since day one!
5/ 5stars
by  
on February 27, 2015
I have been going here about 2 years.... they are honest. I have a car that gets about 1200 miles a year. I went in for an oil change at 9 months, 800 miles since the last oil change. I was told I didn't need an oil change and they would only do it if I insisted. They tell me when I have repairs coming in my near future, so I don't get surprised. What more can you ask for?
2/ 5stars
by  
on February 26, 2015
Had a leaky tire and went to get it plugged. They called and said tire wouldn't hold plug and that I needed two new tires for $660. Told them I could ford it. 30 min later they called saying plug was holding. A month later I went and bought four tires and had an alignment done from someone else, for the price Firestone wanted for four tires. May still use them for an oil change but that's it!
5/ 5stars
by  
on February 26, 2015
The Firestone Auto Care Store has become my choice for taking care of my vehicle, I recently had my front brakes replaced and they did a great job. The people at the front desk are pros and the mechanics are skilled, they make timely recommendations without any type pressure and their prices are reasonable. I won't take my vehicle any place else.
5/ 5stars
by  
on February 26, 2015
I had no problem getting my car in and out in good time. Love their work, will be back soon.
5/ 5stars
by  
on February 25, 2015
This service experience was just as our previous ones over the past few years; Quality, Technical Competence, Honesty, and an exceeding focus on every aspect of the customer's expectations.
5/ 5stars
by  
on February 3, 2015
perform several repair and maintenance issues on my car. Very pleased with the results and timely pick up on my vehicle. And answered all my questions after the fact.
5/ 5stars
by  
on February 2, 2015
My brakes were not feeling safe and the staff was very concerned....
4/ 5stars
by  
on February 2, 2015
Called to get the hours so I could get a flat tire fixed. There was 2 hours left in their work day and I was turned away.
5/ 5stars
by  
on January 28, 2015
we have 4 vehicles and I always use these guys. honest, trustworthy, knowledgeable, fair, timely.
5/ 5stars
by  
on January 27, 2015
Technician explained and showed me the problem. He repaired within the quoted price.
5/ 5stars
by  
on January 27, 2015
I took my car into Firestone because the battery/brake and car door sensor lights came on when I was driving home Christmas Day. Firestone ran a diagnostic test on my electrical system and could find nothing wrong. They cleaned the battery and sent me on my way. Two days later the same thing happened again. I returned to Firestone and J.J. the Manager came out to my car. He had me leave the car running while he went back into the shop. When he returned the indicators had turned off. He pulled my car into the work bay to have his mechanic look over the system again. He still could find nothing wrong. He did notice that in my steering column a screw was missing and the other one was loose. He replaced the missing screwed and tightened the loose screw. Since that day, I have not had anymore problems with my car. J.J., Roman and the entire crew at Firestone have always treated me and my cars well. I am very grateful to them and highly recommend them.
5/ 5stars
by  
on January 26, 2015
I used them last month for repairs to two of my vehicles. The service was courteous as always, the service was prompt and professional, as always. One of my cars was having ignition problems while the other one was having cooling issues. My vehicles are high mileage and my local Firestone has made it possible for me to keep these vehicles longer and in good operating condition.
5/ 5stars
by  
on January 25, 2015
I was treated professionally, with respect and courtesy. All of my car's service issues were fully and promptly addressed.
1/ 5stars
by  
on January 24, 2015
I won't be going back to that Firestone. I wasn't treated very kindly and i was over priced.
5/ 5stars
by  
on January 24, 2015
I have been a regular customer since early 2011. My first service was for 4 new tires at a good discount. Since then we have allowed only this Firestone store/shop to service our cars, not just for oil changes but for brake repairs of all types, transmission work, replacing an oil pan and so on. All of the work has been done within or less than estimates. The front office staff - JJ, Roman and Jason - all greet us with smiles and give us a genuinely friendly welcome, not just their sales faces. They really know what they are talking about when advising us. This trio is a team that Firestone can be really proud of. The fact that they have been there from the beginning speaks volumes!
5/ 5stars
by  
on January 24, 2015
The customer service in this location is outstanding! JJ and his team of mechanics are such nice guys, always welcoming and knowledgeable. I'm treated like an old friend rather than a customer. I will keep coming back to this store!
5/ 5stars
by  
on January 24, 2015
JJ made it a personal effort to assist me everytime we came in. We are going to miss this store now that we moved.
5/ 5stars
by  
on January 23, 2015
I have been taking my car to the Firestone at Harrison Crossing since they opened. Great service and JJ, Justin and Roman are always so friendly. I wouldn't trust my car to anyone else. They are all very knowledgeable and only suggest services that are truly needed, very honest!
5/ 5stars
by  
on January 23, 2015
I had no clue that I had a problem, except that a warning light on the dash was on. I had no appointment, but they diagnosed the problem(s), told me what it would cost to fix, and on my OK, fixed it promptly and completely. As I left the area I immediately noticed that the car was running much better. I couldn't be happier.
1/ 5stars
by  
on January 23, 2015
the service was high quality, but the cost was outrages. worst of all I had no idea I was over paying so much. I needed my brake pads and rotors changed. I didn't know how to do it myself and I had the credit, so I said go ahead and take care of it guys. it cost about $550. 6 moths later a second vehicle of mine came due for new pads and rotors. at the time I was recovering form a bad back injury and was out of work and on a strict budget. it took me 30 minutes of research, 30 minutes round trip to the auto zone(with consultation for some very helpful people). 40 minutes actual install time to both sets of pads and rotors by myself for the first time ever. but the cost of the parts didn't cost me 500, not 400, not even 200 dollars. in fact I bought premium part, including new barring's and two tools necessary to complete the task for under $180. that's a $370 difference in doing it your self or having firestone do it. as I said before, the service was good, the cost was horrendous.
5/ 5stars
by  
on January 22, 2015
Had to commute and the new tires performed perfectly

Find The Firestone Complete Auto Care Location Nearest You