Car Tires And Services At 12150 Iron Bridge Rd: Firestone Complete Auto Care In Chester

Come in to your nearest Firestone Complete Auto Care at 12150 Iron Bridge Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

12150 Iron Bridge Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #323091 Managed by Timothy Campbell

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians will give your car a free courtesy check. We'll inspect tires, air filters, the battery, and more. Plus, our team believes in providing the best auto repair possible all at reasonable prices and a quick wait time. Come in today or plan your appointment online or by calling (804) 621-0737.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 33 Reviews
5/ 5stars
by  
on December 18, 2015
They offered me a ride home while my car was being worked on without me asking. Prompt professional service.
5/ 5stars
by  
on November 3, 2015
Went for my state inspection after being told at another place (not Firestone) that they couldn't get me in for several hours. Firestone told me that it might be a little bit, which I was fine with, but they got it done in half the time. Employees were friendly & helpful. Waiting area was comfortable. I'll be going back for oil changes & when I need new tires (which is looming).
5/ 5stars
by  
on October 27, 2015
Customer service was very professional and knowledgeable.
5/ 5stars
by  
on October 6, 2015
Firestone in Chester always has great service and work is done on time. Ron is the man.
5/ 5stars
by  
on September 30, 2015
This guys are awesome, great and quick service. I'll recomend this location
5/ 5stars
by  
on September 20, 2015
Came in for a simple service (flat tire). No hassle. Reasonable price. Fixed in a reasonable amount of time while I waited. They set expectations appropriately.
5/ 5stars
by  
on August 18, 2015
The prices are very reasonable, service is wonderful and the employees are awesome!! Very happy and will continue to do business with them for all of our vehicles!!
5/ 5stars
by  
on August 9, 2015
i have purchased 8 tires for 2 different vehicles from this store in the last year i have absolutely no complaints great service thank you guys
4/ 5stars
by  
on June 16, 2015
They rotated my tires but there is a tire that is different and they had to move them around to correct the problem. They did so quickly.
2/ 5stars
by  
on June 15, 2015
The work done on the car was good, however the service writer completely ignored (twice) that I had a quote from their website. Also, the writer took the liberty of adding road hazard to the job which I was neither informed about or asked for. I'm not into people spending my money for me, so I'd probably avoid a return visit.
5/ 5stars
by  
on June 13, 2015
I am a lifetime Firestone customer. The Chester location is my favorite place to go, the staff is always accommodating, and knowledgable about products and services.
5/ 5stars
by  
on June 11, 2015
They were very professional and honest. I will continue to use them for their services!
5/ 5stars
by  
on June 2, 2015
I recently used Firestone service to conduct state inspection and fix other issues and the technicians did an outstanding job and both of my vehicles are driving as though they are new.
4/ 5stars
by  
on May 25, 2015
They fixed my vehicle very quickly with great service
3/ 5stars
by  
on May 16, 2015
Just came in for a oil change. Quick in and out...
5/ 5stars
by  
on May 10, 2015
I went in to get a motorcycle inspection fully expecting a long wait. They were extremely friendly and were able to slip me in and have me finished much quicker than anticipated.
4/ 5stars
by  
on May 7, 2015
They are very friendly and do not pressure you to have service done that they recommend.
5/ 5stars
by  
on April 19, 2015
I bring my vehicle to them all the time for service and honestly, wouldn't trust any other repair shop.
4/ 5stars
by  
on April 17, 2015
Went in about a week ago for the annual inspection and they picked up on a brake issue (I knew I had one) and fixed it up post haste. Felt much safer taking the family on the road trip the next day
5/ 5stars
by  
on April 16, 2015
Our family has been taking our vehicles to this location since it opened. From tires to oil changes, to tune-ups, we are always highly satisfied when we leave knowing that our vehicles have been well maintained. It feels good knowing that not only is our car safe but that help is always just a phone call away. When my out of town family members come to visit, they also schedule their cars to be serviced at this location. As a female who didn't care much about cars, I appreciate the front staff offering me services like life time alignments and tire rotations and taking the time to explain not only why I should get it but the value of the life time service. Really, as a frugal person, it's a No-Brainer, to get the lifetime service since it is less than double of a one time cost. We love Firestone in general but this location is top-notch
5/ 5stars
by  
on April 15, 2015
I am 72 years old and have had my own car since I was 15. Once I had to be careful about whom I chose to service my car. However, I have discovered the Firestone store at Chester, VA, and I no longer have to worry. As soon as I walk in the door, I am greeted with respect and welcomed as if I were a friend by all of the employees. Tim always makes me comfortable by telling me in lay terms how the mechanics find my car. He makes suggestions, but he never tries to push me into a decision. Yesterday I had my car inspected, and Tim told me that no problems were found with my car. However, he said that the pads on my back brakes had begun to wear. He said that he remembered that I had told him in the fall that I often travel by myself. I told him to replace the pads so I could travel with ease. I am so glad that I belong to the Firestone family!
5/ 5stars
by  
on February 26, 2015
Easy transaction. Bought tires on a Sunday evening online, Firestone called me Monday morning to schedule installation of tires on Monday afternoon.
4/ 5stars
by  
on February 4, 2015
They always try to sell me something I do not need or want
5/ 5stars
by  
on February 4, 2015
The manager is why they are good, he is on top of things so you are getting good old fashioned service and care and you know you are not getting taken for a ride.
5/ 5stars
by  
on February 3, 2015
I used the Firestone in Chester last month and the staff was very nice and provided the type of customer service that's rarely seen in this day and time. Wonderful job!!
5/ 5stars
by  
on February 3, 2015
I have used they services before and I am very pleased to return if I need additional work done on my cars--Thanks
5/ 5stars
by  
on February 3, 2015
I needed service for a vehicle that had been sitting a while and was towed in and several services completed in a timely fashion. When completed I was able to drive home and begin the enjoyment of this car again. Great service is the norm but this was outstanding service and a good value for the money.
5/ 5stars
by  
on February 2, 2015
Get all my cars to their shop, great customer service
5/ 5stars
by  
on February 2, 2015
My family and I continues to use the Chester store for 95% of our cars care needs.
1/ 5stars
by  
on February 2, 2015
It took 2 hrs for a VA state inspection with no find and I had an appointment.
4/ 5stars
by  
on January 31, 2015
I have always been pleased with the customer service I received in the past. I normally deal with Ashley but the last time I brought my truck in for service, Ashley wasn't there. I brought my truck in for an oil change, tire rotation/balancing and had them do a state inspection on a trailer. After picking them up and driving home I realized I didn't receive the paperwork documenting the service inspection on my truck and found a light that wasn't working on my trailer. I also tried to get pricing on new tires for the trailer. The person I was talking to didn't really seem like he wanted my business. I have new tires from here on 2 vehicles so I do not want to have to take my business elsewhere so hopefully my next experience will be better.
5/ 5stars
by  
on January 26, 2015
I use firestone for all my auto needs and will always be a returning customer
5/ 5stars
by  
on January 24, 2015
We have been taking our vehicles to Firestone in Chester ever since it opened their new store there. Ashley and his crew have always been prompt in handling our needs, have been courteous, always kept us up to date on what our vehicles needs, and always in a timely manner. Whenever I have an service that needs handling immediately, they always work us in. As with the case with our daughter, who we discovered at the last minute had worn out tires, they took us on a Sunday near closing time, and replaced all her tires with new ones. On her way back home to Norfolk, a truck with a huge metal rod sticking out the back, slammed on brakes in front of her, if she had not had the new tires to give her that extra traction, she surely would have gotten injured or worse. I will always be grateful for Ashley and his crew at Firestone for not turning my daughter down that day, staying opened a little later to replace her tires so she could return safely home to Norfolk...

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